See more imagesCarl Posted
No instructions with the parcel delivered , struggle to put parts together and to even find info on how to set it up online . Metal around the base where legs rest on does not also fit the stools legs we have . Will return it for sure .
This review is from Simpli Home - Randolph Bentwood Counter Height Stool (Set of 2) - Stone Grey
Posted
Thank you for sharing your feedback, and we’re very sorry to hear about the experience you’ve had with the Randolph Bentwood Counter Height Stool. Receiving a product without assembly instructions and struggling with fitment issues is certainly frustrating, and we sincerely apologize for the inconvenience caused.
We’d like to make this right. Our customer service team can provide you with a digital copy of the assembly instructions and assist you with any part-related concerns to ensure proper assembly — including guidance for the metal footrest installation. It’s possible that a misalignment or part variation is contributing to the issue, and we’d be happy to troubleshoot that with you.
If you’re open to it, please reach out to our support team at customerservice@simpli-home.com with your order details and any photos of the parts in question. We’re committed to resolving this quickly and ensuring you can enjoy the stool as intended.
We truly value your business and hope to turn your experience around.
Terrible Posted
Horrible!!!!!! Don’t buy this you will regret it and take it back like I did
This review is from Simpli Home - Randolph Bentwood Counter Height Stool (Set of 2) - Charcoal Grey, Black
Posted
Dear Customer,
We are sorry to hear about the problem you have had with our product.
We request you to contact our customer service department directly by dropping us an email at- customerservice@simpli-home.com and our agents will resolve your query/concerns to your satisfaction.
Thanks
Simpli Home
Terrible Posted
Cheap and badly made!!!!! Paint peels off the first Day . Second day returned
This review is from Simpli Home - Randolph Bentwood Counter Height Stool (Set of 2) - Dark Brown
Posted
Dear Customer,
We are sorry to hear about the problem you have had with our product.
We request you to contact our customer service department directly by dropping us an email at- customerservice@simpli-home.com and our agents will resolve your query/concerns to your satisfaction.
Thanks
Simpli Home