Customer Ratings & Reviews

The Geek Squad installed all the required software and answered all my questions during the process.

Geek Squad team provide high quality service and super friendly excellent service!

The Geek Squad reset my Dell laptop the same day I brought it in. It works great now.

The agents we worked with rocked BIG TIME! Manny got us going, Jerson kept us going, and I feel like crap because I just forgot the last agent's name who closed us up with our Adobe Suite purchase through Best Buy, which saved us over $50!!

Great idea, let someone who knows what they are doing. Thank you! The team are so nice, and patient.

They were awesome they fix my computer. Runs great. Very fast I would recommend them for or computer repairs and software needs

The support I received was excellent. Had the software updated and installed in a timely manner. I could schedule the appointment on line and there was no wait. Great experience and I will use them again.

This review is waaay overdue, but still necessary!! I scheduled an appointment with the Geek Squad of Best Buy (9901 Brook Rd., Glen Allen, VA) on 03.01.2026, to assist with downloading some software to help with my new adventure of Podcasting. The wonderful tech savvy professional that assisted me was Jodie. Jodie was absolutely AMAZING!!! He helped me download all the necessary software while educating me on its interaction with the podcasting equipment I had purchased. He was patient and informative with me. My experience with him felt more like having a conversation with a close friend versus being assisted with a person knowledgeable about I.T. I am so grateful for his expertise and patience with me, and I feel more confident on this new journey I am on. Thank You, Jodie!!

The Geek Squad showed up was very professional did a great job didnt take long and made everything look good so there was no big holes in my walls. Im using them again to uninstall my TV mounts and place them in my new house. Prices are good and affordable and if you dont have time to do it yourself because life gets hectic the Best Buy Geek Squad is the way to go.

Love the Geek Squad. They help me whenever I have a question about something that doesn't look right. I can call them at any time. I would recommend them to anyone. I am not computer savvy so I get in trouble with dumb things. They help me get out of trouble. Unfortunately it does not cover cost when you crack your screen.

Whenever I have a problem with my laptop that I cannot fix myself, I bring it to Best Buy, and schedule a visit with the Geek Squad. My last encounter was no different. My laptop had frozen up, and the young man who worked with me, knew exactly what to do. He went into the machine and erased many notifications that were the problem. Having the Geek Squad as a source for repair on my devices is a comfort, knowing I can bring it to someone who is knowledgeable. Great Job Geek Squad.

My wife accidentally downloaded a program the was constantly give her popups every second a few days before our annual beach vaction. We went to the midtown best buy without an appointment and they managed to get us seen in a few minutes and fixed it in about 5 minutes they were incredible!

Thanks to everybody who helped get my computer back up & running.The service was great & done in great time. Compared to the manufacturer who 11 days & still didn't fix it. Geek Squad is great.

I thought I had lost all data on an older laptop and took it to the store to see if they could retrieve my data. They took the laptop and not only retrieved and saved the data on a new external hard drive, but also actually restored the old laptop and made it useable again. Very impressive work.

Geek Squad was there when no one else was! They installed the software I needed onto a flash drive so I could repair my pc startup problem.

I have been a member of Geek Squad for several years now. They are always so pleasant and helpful any time I am in need. Very knowledgeable about their job of expertise when it comes to answering question or if you have a concern. This is and always will be my place to come for all my electronic needs.

Transferred all perfectly Everything on the old computer was on the new one

Patient workers, knowledgeable, and accurate. I appreciate the respect they gave me with my issue at hand. They're also honest workers. They transffererd my information as mentioned to my other computer and alerted me that not all info would pass. I made a conscious choice to proceed. It didn't take very long and the work done was satisfactory. I was a pleased customer. Thank you geek squad.

They saved my business computer from getting taken over by scammers.

Geek Squad was incredilble! They helped me complete my new phone setup and transfer after 3 employees at my carriers were not able to do so. They very quickly and concisely cleaned up the mess that my phone carrier made. Their knowledgeable, competent and such a pleasure to work with.