Customer Ratings & Reviews

Why would Sonos decide to produce one product that doesn't fully connect to Sonos systems? It is what they are known for and the only reason buy Sonos. I dont want to be teathered by bluetooth. Sometimes i want to leave my device behind, but stay connected to whatever show or music I am engaged in. I think they should have made it clear in their marketing that the Sonos Ace is just another overpriced bluetooth headphone. I currently the following Sonos products; Playbar, Sub, four Play 1's, two Ones, Roam 2, and a Sonos amp hooked up to sonance landscape speaker system. Unfortunately, the Sonos Ace interacts with these products the same as AirPod Max or Bose Quiet Comfort. Please fix this in an update ASAP. There is no reason it doesnt have both Bluetooth and Wifi capabilities like the Roam 2! Of course the Roam 2 is clunky and loses connection constantly needing factory reset, so maybe programming is difficult...

[Employee of bestbuy] The sonos aces are built very well and look amazing. They also have very good anc that is just slightly behind sony and bose. They are by far the most comfortable headphones I have ever used. The aces are almost perfect in every way but sadly the sound quality is just ok. The bass is muddy and the mids are uneven leading to vocals sometimes being too quiet, the treble can sometimes be harsh because somewhere their is a bump around 4k hertz that is bad. This could have been improved if sonos at least had a three band eq at launch but instead we got only bass and treble sliders that dont fix the problem areas. Sonos need to release an update fixing the eq or give us a five band eq like the Sony's. It is baffling that a sound company misses this bad when it comes to sound but somehow perfected everything else.

The headphones have a premium look and feel to them. The sound quality was decent, better than Bose but not on the level of Sony. Noise canceling was really good as was ambient. The ear cups were comfortable and I didn’t deal with clamp pressure. Unfortunately I ended up returning the headphones due to the top of head pressure and soreness.

After using products like the Bose quiet comfort and sony XM5 I was hoping to get a lot from sonos as it is supposed to be a reputable brand name. The bass response was veery disappointing. Although it was not as muddy but the low mids were more prevalent and the lower spectrum was rather little to no response starting from 40 below. The stereo image and binaural feel were rather impressive and noise cancellation was ok. I'd say the product is disappointing and I'd choose the XM5s over this any day

Sound quality was amazing. Thry were comfortable and easily connected to my device. However, the voice/mic quality was terrible.

I found the Sonos Ace somewhat underwhelming compared to the hype. While the comfort and noise cancelling are great, the sound quality, integration, and feature set don't truly set new benchmarks versus established competitors like Sony, Bose or even Apple.

Great sounding headphones and awesome comfort but inconsistent in sound quality. Listening to songs in Dolby Atmos using Apple Music often sound muffled or very low. Did side by side comparison with APM for close to a month and the sound quality is a bit better on APM. Returning today for APM. Lastly the case and included accessories should be standard with all headphones at this price point. APM fails in this regard.

The ear cup cushions are only 2.25 inches long vertically, and then past the cushion there's not much room for your ears either. Google says the average ear length is 2.5 inches, and mine are a little bigger at 2.75 inches. These headphones make my ears hurt with extended wear and I have to tuck my ear lobes inside the headphones. My girlfriend has Sony XM4 headphones which are a bit bigger and more comfortable for my ears. Why would Sonos make these so small? I've been excited waiting for these to come out for years and now I'm disappointed. Sonos really made me mad when I was setting these up too. I followed the instructions in the app to set up the audio swap feature and couldn't find the buttons to set it up. I kept searching and reading the instructions for about 30 minutes, only to eventually learn (from a stranger on a community forum) that the feature isn't available yet for Android. The instructions in the Android Sonos app pretend like the feature is ready when it's not, and Sonos doesn't have the decency to not waste people's time. It's disrespectful to waste half an hour of more of my time searching for something that doesn't exist. How hard is it to put a disclaimer in the app or the instructions that says "coming soon for Android"? That's literally all they had to say to not waste my time. I was really excited about these headphones and wanted to love them but I might have to return them because they're not comfortable.

Very good build quality. Pleasing design. However the sound just not good. Its technically excellent, but sounds digital and fake.

Just want more. I’m not super impressed, the Sonos integration is great, and I love the build. But the sound is not it. Muddy, distorted low end. I want cleaner mods. Overall just feels boxed in. Not my favorite pair of tuning to be honest

These are certainly nice headphones but can’t compete at their current price in such a crowded premium headphone market. If you have a supported Sonos soundbar these will be more appealing, but if not it’s harder to choose the Sonos Ace over comparable offerings from Sony or Bose. The Sonos Ace were comfortable enough and sounded good in ANC mode. Transparency mode had a slight hiss, but hopefully Sonos will fix that with a software update. The earcups did get a bit warm after wearing them for a while, but not terrible. I expect that sooner or later these will go on sale similar to Bose QC Ultra. When they do the decision on which to get will be more difficult. But for now Sonos Ace are hard to justify unless you have a Sonos soundbar.

Good sound quality in general. Clear highs and mids. Little lacking with deeper bass but to be expected for this headphone class. Disappointed with a beer very annoying crackling sound in both ears. Sounds like static. Read of others having the same issue. Also, disappointed two can't connect to TV at the same time

[Employee of bestbuy] for music, not too bad, lacks bass. for watching videos, phenomenal, get's all the sounds for immersive experiences. there's somewhat lag if you connect to a computer though.

the good; very good sound. great ANC. great ergonomics and controls. cool party trick - the TV audio swap. legacy audio and charge cables included. the bad; too heavy, not too comfortable over time. pleather cup cushions are too hot/sweaty - seems like a great opportunity to offer a cooling-cloth option. the App and eco-system performance - the App has good options, but using the App is frustrating.

The Sonos Ace delivers excellent audio quality when paired with the Sonos Arc Ultra — truly impressive sound. However, its performance and compatibility with the Apple ecosystem are quite poor. In hindsight, I should have gone with the AirPods Max instead.

They sound similar to the AirPod MAX without the premium material and easy of use if you have an Apple product. I don’t think they are worth the premium price. The only advantage is when it comes to weight.

My largest gripe with these is that my ears feel like theyre getting suctioned if i use them for a small stretch of time. Almost as if the fit is a little too good. There is a lot that i like about these headphones: the quality of sound, ease of use and the fact that it has wireless and wired option. But the fact i cant wear them for an extended period of time defeats the purpose for me

[Employee of bestbuy] Nothing special. The app is not very intuitive as compared to Sony or Bose. I had an issue with Right Ear static that a lot of other users are having. I went ahead and returned them to get the Bose Quiet Comfort Ultras which have better noise cancelling and the app works better.

The sound quality is not great unfortunately. The bass is weak and even when I increase it to max, it still is lacking that oomph I need from over the ear headphones. The switching from my arc to the headphones was great though! My favorite are the Bose quiet comfort ultra with immersive audio on.

A great build for a pair headphones. The only issue i have is the lack of bass. If Sonos had more Bass they would be a great pair of headphones.