Customer Ratings & Reviews

Sonos Arc has all the things that I was looking for in a sound bar on paper. It has eARC, Dolby Atmos, ability to add a wireless sub and rear speakers. It was out of stock everywhere and I had to wait for a week for it to get here. It came with superb packaging and the sound bar felt very solid. Everything was great until I started to listen to it. Before I go into details, here is a little background on my setup and why I was looking into the Arc. I was looking for a simple and clean wall mounted sound bar to replace my existing bookshelf speakers + receiver + TV stand. This way, I can have only the TV ( LG 65 C9) and the sound bar on the wall for a clean look. I was going to buy the LG SN10YG, but decided to go with Sonos Arc due to the modern design. After calibrating with Trueplay, I watched a few movies with Dolby Atmos and listened to a few songs. The highs are too harsh, the mid is a somewhat weak, and the bass is reasonable without the sub. I couldn’t tell the sound was coming from above or around me which shows the lack of immersive experience. The Sonos Arc doesn’t have the ability to adjust full EQ, it only has bass and treble. Full EQ would have been helpful to adjust the sound to my liking. During this time of the review, Apple TV + HomePod started to support Dolby Atmos. I compared the two systems side by side, I will just stick with Apple for now until I find the right sound bar) Overall, here are my scores for Sonos Arc Movies 6.5/10 (feels like a 3.0 system, lack of immersion) Music 4/10 (very harsh for music, treble is high even after tuning) Design 9/10 (modern looking and has it in white) Quality 10/10 (solid, feels nice) Connectivity 7/10 (Airplay, eARC, but no Bluetooth or remote )

Not sure why my review I wrote about this was never posted by Best Buy....here I go again...I was eager to get the ARC...and now I’m so disappointed with the sound....I swear the beam has better bass...and both the Beam and Playbar have way better sound stage...the sound from the Arc is weak...I expected a much fuller sound...i also have the complete set up...Arc, Gen 3 Sub and two one SL’s... so so disappointed with the Arc...However the overall sound quality with the Sub and SL’s is very good in movies...good separation...I’m thinking even an update, it will not be able to make the Arc have better sound stage or a fuller sound that it should have for $800...Sonos has to know all this...SAD !!

Has a good artificial surround to it but is way overpriced for the sound. The bass distorts which is something I’ve certainly never experienced with Bose at a comparable price point.

Okay I’ve been saving for years now to get into the Sonos echo system. I’ve seen other people use their speakers around their houses and it sounded so good and seemed so seamless and it was all controlled right from their phones. So when I saw that the arc was getting released I had to get my hands on it. The Dolby atmos compatible bar was the last addition I needed for my home theater setup. To get to the point, it sounds fantastic (which it SHOULD for the price) but connection is so inconsistent and it makes the experience so frustrating. I have the arc setup through eARC to my lg C9 oled. It should’ve been a match made in heaven. Quite frankly it IS when it works but every time (every single time) we watch TV or a movie the connection cuts out for a moment and switches to TV audio and then reconnects to the arc, sometimes not even connecting back to the sound at at all. It’s distracting enough to ruin the experience. The worst part is the airplay connectivity and connection through the app. I am not exaggerating when I say it works half of the time I want it to. I’ve reached out to Sonos forums and they recommended a long process to rest the wifi and the sound bar. I’ve done it a few times and the problem still persists. Overall, NONE of this should be an issue considering the premium price. Certainly NOT worth it.

Not worth the price; very good sound during certain movies and that's where it really shines. Routine TV viewing is not elevated very much by the speaker and if all you do is watch TV then I would not suggest buying it. I would also note that the sound will just stop working for no reason with the speaker. We have it connected to a Sony XBR Smart TV and for whatever reason during playback of YouTube or other streaming services seems to impact the speaker / connectivity. Sometimes we have unplug the speaker and plug it back in to get the sound work again. We were planning to return it as this is a very expensive speaker for the sound just to randomly stop working. Unfortunately I just realized the BestBuy return policy is 14 days? and I thought it was 30 days. I will think twice before by anything at BestBuy again. That's a short window to determine if the product works well.

On a side: no remote? Sometimes you just need to kill the sound immediately. With Arc you need to find your iPad, phone, identify yourself, open the app, click on TV too and try hit the dot to move it left? Sound ridiculous. I did twice trueplay calibration before testing. It looks highly suspicious, because in the second part you just need to walk randomly in the room and waive your iPad around. Randomly! How it can help with calibration? At best it does not tale it into account. Results: no surround horizontally, No vertical Atmos in my shoebox room with bookshelves on the side walls. No good stereo in music, annoying boomy bass. Connection: I wanted to use it for projector, is i HAD TO buy an expensive hdmi splitter. Not any splitter, only very expensive ones will work. There is no other way even if your projector has eArc, because it does not have an internal streamer or dvd player. But OK, it is just for after 2019 TV users. Positive: the sound balance is very good and natural. Recommendation: avoid. The only soundbar that makes sense to me is Amber Max as it uses a mic for calibration, but still on the scale from 0 to 1, all soundbars are at 0 relative to any package system costing from $400 and up. I tried at home Amber Max, Amber Plus (2nd choice, but no surround at all again), and Arc. The purpose was to replace my $118 Monoprice SB300 soundbar. Believe it or not it came on top aampng the above 4 soundbars. It provided a good sense of ambience surrounding me (not that much of other surround, just occasionally), probably because it does not use the sound reflected from walls. The Amber soundbars and Arc create some ambience ONLY IN FRONT of you, it is not a surrounding sound. Amber mod look particularly weird about that, it is over processed. Whener I come from: I have one small 5.1.2 system using Audissey calibration, and a 9.1.4 system based on Dirac calibration. So, I have a very good idea how surround sound sounds.

I purchased this because I already have a few sonos speakers so seemed like a good idea. I wouldn't say I'm an audiofile but I do appreciate good sound as I perceive it. Which to me, for this application, is clear, not super bright highs and dialogue with nice full bass. The surround affects coming from this thing are impressive and the sound I like is mostly there except the bass. Now, I understand this is a soundbar from which you can't expect house rattling bass, but i own a play 5 and the bass from that thing is impressive for the size. So I had high hopes for the arc. To say I'm disappointed is an understatement. At least in the lows. And yes I do have the latest update that was supposed to fix it. For a soundbar that's near $1k out the door, sonos should be ashamed of the low end performance. I don't understand all the glowing reviews. The bass distorts when the signal is too low and at higher volumes. And I have a brand new high end Sony TV with earc hdmi connection so it's not the signal. I guess they want to force you to buy the sub which is another 700.00 for a decent home theater experience. I contemplated returning it, but I'll probably just buy the sub like a sucker. I know the sub is decent. When all is said and done I'll have spent near $2k on a 5.1 surround system. Not the best for the money I think but I've already started, may as well finish.

In May 2024, Sonos rewrote their mobile app. The new version breaks connectivity for many existing setups, removes features, and adds bugs and significant lag. After years of using an Arc + Ones + Sub Mini system + Move system, I now can no longer connect to it at all, even after resetting. They removed email support, phone support has more than an hour's hold time, and the CEO's email is listed but just ignores you. Do not buy from this company if you want your products to keep working. This is their second major software release that broke existing products (the first being their S1 to S2 transition a few years ago). Whether it's planned obsolescence or just plain incompetence, the end result is that many people now have bricked speakers (check the app store reviews). Do not buy!

Bought this new hoping to get an entry level Dolby Atmos experience… after setting it up and trying it out with a variety of shows, movies, etc, and even after doing the calibration through the app, I was really disappointed. It’s not that it doesn’t sound good; it sounds fine. But it doesn’t sound $900 good. Seriously think about this: for $900, you could get a complete home theater audio system with a subwoofer, a Dolby atmos soundbar and even two surround speakers. Maybe even more if you built your own system. The only reviews I’ve read that said this thing was worth it, suggested you also needed the Sonos Subwoofer and two surround speakers to make it work. In other words, you’re looking at about $2000 for this system, which I’m sure is great but consider that value proposition! You could almost have a contractor come and wire a sound system into your home for only $1,500 more ($3,500). It just doesn’t make sense. Ended up getting JBL BAR 1000 and loving it

Sounds great when its working but I've had it and my new TV. for two weeks and its no longer working or connected or what ever! There's nobody to call it seems and I have to learn how to fix it, reconnect it or what ever... which I do not want to do or think I should have to! For the cost of this system I just want it to work. So, I guess my two stars are based more on the service than the product. Then again I wish it just worked!

My friend has a Sonos Arc and played it for me. I was blown away. Ordered one immediately and when I got it I couldn’t wait to set it up. Set up was very easy and everything was going smoothly. Until I ran Atmos. We use the Xbox Series X for most of our entertainment. Movies, shows and games. The problem is when the Xbox is set to 120hz for video, the Atmos constantly drops audio in movies and games. When I switch video to 60hz the Sonos sounds amazing. I didn’t buy a 4K 120hz tv to not enjoy the video quality to it’s fullest. Also, when I switch to our Dish receiver, there is on again off again audio lag. Yes, I tried every trouble shoot option. I scoured the internet and forums and saw a lot of the same issues from other owners with no real resolution. Sonos support was more of the same. Make sure A is connected to B, make sure setting Y is set to Z. Nothing worked. If you’re running a 60hz tv/system, this sound bar should work great. But if you’re running a 120hz system, wait a while until Sonos catches up to the technology. I’m returning this unfortunately and getting a cheaper Yamaha alternative for now.

I’ve had several products from someone else and they all suffer from the same problem. Set up is extremely annoying. It never works the way it should be and you end up just having to reset the device over and over again until it magically works. Devices frequently become unsynced from your Wi-Fi network and require a reset. This is especially obnoxious on a sound bar that supposed to be mounted to the wall, because you have to unmount it in order to plug in a ethernet cable. None of their products offer Bluetooth connectivity which limits the devices. For instance, if your power goes out you won’t be able to play music from your phone or any other source because you need constant Wi-Fi. Now that I’m done complaining, I will say that the sound is very good

First, BestBuy and Magnolia teams are great. In regards to Sonos/Arc - the product is solid and easy to setup and use, however -- beware that their customer support is so poor that it must be part of your overall buying decision. Be prepared for 2+ hour phone waits, 2 week waits on email replies or just overall being completely ignored. I have full Sonos systems in 2 homes and would likely not further invest in the platform due to the support experience being so difficult and miserable. Can't even emphasize enough how incredibly poor they are - not sustainable.

The app causes so many bugs with all the Sonos speakers that it makes them just ordinary with added frustration and less money left in my bank account. If you're looking to purchase this to play music on Amazon Music while using surround sound, dont purchase Sonos. If you have surround on with multiple speakers and you listen to Amazon Music, the volume on one song is so loud that it blasts the speakers, then the next one is so quiet that you can't hear it at all. Since there is no remote, I have to have the app open prior to the song change so i can adjust the volume. This is a known issue, but they don't know when it will be fixed. I didn't spend this much money for speakers that don't work the way they were suppoed to.

Overall good but not value for money. I find Bose smart soundbar better

I bought the Sonos Arc Soundbar on June 11 and a week later the Sonos Sub. Both are great. I then bought the Sonos Ones to complete a home theatre system. The Ones don't see to make a big difference and seem to be too quiet. I cannot actually tune them because there is NO TRUEPLAY ON ANDROID. I didn't need it until I made my 3rd purchase from Sonos. I'm not going to borrow a neighbor's phone, install an app, and install my credentials. And do this again if I change the Surround Rear locations. Sonos is bunch of amateurs, not audio engineers. Trueplay on Android is solvable. Oh, and I've given Sonos ~$2000.

The quality of the sound for a wireless speaker is comparable to our Harmon Kardon system. My biggest problem with the system is that it is only configurable with their app, and the app is absolutely horrid. For the money spent on the product there should be a much better app or better software to manage the system. It also does not integrate well with home automation software. There are other buggy things that frustrate me about the system, such as if you have a power loss or wifi loss you have to reconfigure all the satellite speakers. It's time consuming and just takes away from the overall joy of a good audio experience. In hindsight I definitely wish I'd just invested in a tried and true wired system. I can only hope that they'll eventually improve their app.

It's fine, but I am an old school 5.1 high end stereo guy. OK, so if you're looking for Sound Bar quality, I'm sure you'll be happy. But if you looking for Theater Sound that blows you away, not gonna happen. A little pricey for what you get. Then the Alexa link is very disappointing. Seems to be a one way connection for me. Alexa doesn't play in sync with the sound bar, it's one or the other. In the end, maybe buy the $700 Bose or Yamaha if you must have a sound bar. I'd highly recommend investing this money in a real receiver and higher end surround speaker system. Then you will have a system for a lifetime.

It sounded good when it worked, but I couldn't keep it on. It was intermittently blanking out for several seconds up to a minute and was often out of sync with the TV. After an hour with the help desk, their idea was to unplug the Bluray player. Looking on line, there were suggestions to change settings for different listening options, like one for regular TV and another for streaming and another for DVD players. Too much work and not reliable. It might have been our new TV, but I couldn't get it to work and returned it.

Our surround sound system finally went off to the big entertainment center in the sky and we went on the hunt for a new one. I did not want one that had an overly complicated app and one that would integrate easily. We were recommended the Sonos arc along with their larger bass unit, not an inexpensive purchase but we tend to buy once and cry once when we can afford to do so. We brought them home and tried to get it set up. The app was making connecting the bass unit difficult and we couldn't get the sound right. There were a lot of speakers all firing off sound, but it was more like a noise than sound as all of them tried to enter the room at the same time. The voices were too low compared to the rest of the sound and when we tried to calibrate it and correct the volume we found the main hurdle we couldn't fix. We do not have an Iphone. Sonos will tell you directly that the only way you can calibrate their system is to have an Iphone, and if you do not have an Iphone just get someone who does to come over and calibrate it for you. Um, no thank you, and we were slightly annoyed that we were not told of this issue at purchase. There is no mention that if you do not have the Iphone you are only going to get about 70% of the speakers functionality and about 50% control. This is not an Iphone versus Samsung debate, this is about purchasing something that you cannot use without that knowledge. Without it, it is a lot of noise and not refined. The speakers actually caused a frequency that when emitted caused pain in my ears, neck and back, with no way to reduce that for us. If you have an Iphone, this might be an amazing system. If you do not, I would recommend Bose, which is what we ended up going back to.