Customer Ratings & Reviews

Although the sound quality is good even with fake Atmos, Sonos will not support the product if they brick it with a software update. I had the Beam Gen 2 for about 2 years and generally enjoyed it. However, one day I noticed the sound went back to TV output and the Sonos Beam was flashing a white light. This was due to a failed firmware update issued by Sonos. Standard procedure of connecting by ethernet and trying the factory reset (this does not actually factory reset) did not work. Even though this was Sonos' fault, they would only offer a small discount to buy a new unit and would not fix or replace the existing unit. I was a fan of Sonos, but will no longer buy or recommend their products with poor support and this year's bad app experience.

This speaker connects to the TV but doesn’t connect to the App and is therefore useless as all of its features and settings can ONLY be accessed through the app. We spent hours on Sonos customer service chat and the phone troubleshooting the connection and repeatedly got the same message. Per Reddit users, it sounds like the Sonos App and its updates are garbage and the App is an ESSENTIAL part of using the speaker correctly (like speaker settings, Spotify and other app use, etc.)!! Plug and play? Not even close. Would give zero stars if I could. The amount of frustration trying to set up this speaker (and it never working) is 100% not worth the brand or the price. IMO, Sonos should pay me for having dealt with such a piece of crap for two days, only to have to return it. And now I missed Black Friday deals on other brands. Hot garbage.

This has to be the worst technology experience I’ve had in years from a company that has made easy setup their identity. I bought a Beam 2 this evening as a simpler solution than setting up my 5.1 in a new house. After connecting the Beam to the Sonos app, all looked fine. I was prompted with a request to update the Beam, did so, and had the app crash and update fail. I then tried to open the Sonos app again, and received the message “Sign in as the System Owner”. I AM the system owner. Backing out and restarting the app created an endless login loop. I then hard reset the Beam, deleted my account and app, downloaded the app again and created a new account. Got the Beam connected, and failed again during update with a second error message. The only solution I can find online is to hard connect it to my router, but that is two floors away which defeats the entire point of buying for convenience. Extremely disappointed after the promises of easy setup and convenience.

This is the worst product I have ever purchased at Best Buy. I usually don't allow myself to be up-saled, but I did in this case. I would much prefer the $70 Insignia sound bar (which I know works) to this $500 Sonos. It requires an app to work and it resets itself every time you turn off the TV. This means you have to set up the room through the app EVERY time you want to watch TV. We have been on the phone with Sonos customer service at least three times and will continue to try to get this thing to work (btw our internet is sufficient so that's not the problem). I wish we had taken it back rather than try to keep working with it.

Would not connect to my tv because of the app. Absolutely the most frustrating experience. The app is ridiculous and you cannot use the sounds without connecting to the Sonos app. Purchased an off brand soundbar from Amazon and it connected to my tv instantly with zero issues and sounds great at a fraction of the cost. First and last time I will ever purchase anything Sonos.

When it works, it's fine. But--very often it doesn't work when I turn on the TV. I have to turn the TV off, then turn it back on again, and then usually the soundbar comes on and I have sound. I called Sonos and they told me how to reboot it. It worked for a day then started not working again, same problem. I expected more from this expensive item. Also, I would not recommend Best Buy to purchase a TV. The salesman told me the sound bar would fit under the TV and told me the TV would swivel on its stand. Both were incorrect, so I had to buy an additional stand from Geek Squad (which does the delivery and installation). Be aware that the sales people are not knowledgeable about the merchandise and check everything out yourself. Delivery slow--it took a full 3 weeks from the time I bought the TV and soundbar until it was delivered.

I bought this soundbar to replace my hw-s60t Samsung soundbar. I looked at reviews and did extensive research on which sound bar would be best suitable for the room it’s going to be in. This soundbar is small and compact which I loved. Upon unboxing, the design was slick and setup was a breeze. Once connected via HDMI eArc, I started streaming movies. The sound was incredible and voices were clear. I thought that this soundbar would be a keeper but there was one problem. That problem was that this soundbar made an EXTREMELY LOUD JACKHAMMER NOISE that would not shut off except by unplugging the soundbar. The fact that this happened at night made it VERY TERRIFYING. I had to cover my ears while trying to unplug the power cord. This was returned the next day. I wanted to like this soundbar as it was highly rated and Sonos is known for their high quality products but for $500, this soundbar did not live up to its expectations. I advise everyone to look up on the Sonos community thread for this Sonos beam gen 2. There are so many people who say the same exact thing with the jackhammer sound. This has been out for over a year and still has not been fixed. Other Sonos products don’t have this issue so it’s just for their beam gen 2. BUYERS BEWARE!!!!

Sound quality was great, but it would constantly disconnect and took forever to try and reconnect. Have had it for 6 months now and can no longer connect it. I dont know if they are all like this or I just happened to pick a defective one, but I spent over $400 on this, it now no longer works and it's to late to return.

The sound bar was very difficult to try to connect with a TV that's only 4 years old if the TV is not brand new it will not work

Worst connectivity issues I have ever dealt with. I spent more time troubleshooting this than listening to it.

The sound and size is wonderful, but after a couple weeks it just disconnected from the tv for no reason at all. After wasting my time on two days of research and futile attempts to reconnect, it’s going back to the store. Do yourself a favor — google all the incompatibility problems with Samsung and even new Sony tvs before you buy. I never once had a problem with Yamaha on this tv or any other soundbar on my other tvs.. Sonos is the problem.

This could be the most over priced sound bar on the market. I purchased this lemon to replace a 7 year old $175 Bose sound bar. Upon installation you are required to pay a one time connection fee on $19.99. What?? There is no remote. The sound is hollow with the bass being very weak. It sounded worse than my 7 year old Bose. What a joke. Sonos should be embarrassed for selling this lemon.

SONOS has a unique product, unmatched in its potential as it purports to simultaneously play the same music on all of the SONOS speakers connected to your wireless network. The trouble is, 50% of the time you go to play music, the SONOS controller app on the iPhone loses connection and can't control what is being played (can't control the volume either) or, 50-75% of the speakers you have connected do not show up as available. I have blazing fast wireless internet download speeds - is it that SONOS just can't keep up with wireless technology? I have a brand new WiFi 7 system, highly rated, works great. SONOS? I have 3 SONOS One speakers, 2 ROAM speakers, 2 MOVEs, an old Soundbar, a RAY and a BEAM. And I bought a Sonance outdoor system with an AMP for my pool. Again, consistently over 50% of the time the system does not work, and my wife makes fun of me for having spent as much money and as much time trying to play music on it. Oh, I mistakenly purchased a Victrola SONOS turntable as well. THOUSANDS of dollars for all of the potential but NONE of the execution/enjoyment. I have called SONOS tech support before, and although helpful a few years ago, tonight they accepted my online chat but then disconnected me. Tried to call the 800# and was told hold time was 40min. That is 40min way too long to spend on a technology that has never really worked very well. You should purchase an old multi-room receiver and run speaker wire to the rest of your house - that is reliable. SONOS is not.

Horrible product. Don’t buy. Wanting to watch a movie? You can’t! The speaker WON’T WORK because it needs to update. FOR NO REASON!!!! It worked before the update. Now it doesn’t. Can’t detect wifi. Can’t detect HDMI. Sonos should be banned from store shelves. Furious customer.

Does not recognize my wifi. And no I quadruple checked reset router, changed the password, reset Sonos, and everything, this thing will not recognize my wifi and connect. It's 2025 people, forget this waste of time device absolute trash and bestbuy customer service is trash.

We intended to buy a simple bluetooth capable soundbar to use in a limited need workout room and we unfortunately let the Best Buy salesperson talk us into the Sonos Beam for its various features and "improved" online capabilities. Unfortunately, the features are virtually unusable as this device is seemingly dependent on very high capacity wifi to work with apps on the TV - despite being connected to HDMI arc. While the TV signal works fine and picture quality/playability is fine over 5g, the Sonos wifi dependency makes little sense. However, searching for troubleshooting issues, the other online complaints appear to point to this reality. Since its in our basement with limited wifi (despite the picture signal being fine and various devices in play to extend/boost our signal) there are numerous playability issues and the hardware itself needs to be frequently reset and reconnected to the HDMI ARC connector. Sound quality seems fine when it does work, but the frequent need to monitor, connect, reconnect and still not be able to use it with certain apps (Prime and Netflix in particular). It's a disappointing waste of money and space.

Had the Beam Gen 2 for roughly 13 months and it has bricked after light use. Maybe 10 hours a week. The issue is it has completely lost connect to my devices and now will no longer allow a factory reset to allow me to add the device through the Sonos app. When it worked, it was fantastic. Paired with Sub Mini it filled my office with robust sound. Now it’s just an over-priced paperweight.

lack of connectivity made it unusable, lack of service from Best Buy was even worse

Sonos requires that that you down load their soundbar app onto your cell phone. Then the soundbar can be set up using Wi-Fi to connect to TV. Why??? Anyway, I contacted Sonos and spoke with a rep who could not down load the app either. Very frustrating. Returned the soundbar.

Complete Junk! I would never purchase another "Plug In" speaker product that will not work unless you install an app that needs a username, password, my precise location, access to my WiFi, or any personal contact or location information. AFTER doing all of that it will still not connect and will not reset. There is no sound coming out of it at all. There is 1 power cord and 1 hdmi cord and I tried multiple ones. I now have a $500.00 paper weight or door stop. I have a better idea, buy something that plugs in and just works. Period. Now I get to go through an entire run around on how to fix this garbage. And since it was purchased through the Magnolia Center it is NOT covered under the Best Buy Total Geek Squad protection plan. Or at least my last purchase wasn't. In this day and age when prices on everything are sky high the last thing I need is to be ripped off buy garbage products. I don't see how I could have done anything wrong. I plugged it in (very simple) and have now been trying to get it to work for the last 2 1/2 hours. There is absolutely no one in their right mind that would say this is normal or that it works better this way. It is now 1-1-2024 and it was purchased on 9-19-2023. I should have tried to set it up right away but that should not matter at all. Any body have any suggestions on what to do next?