Customer Ratings & Reviews

Ok, here's the deal. I had very similar, troublesome issues many of you have desribed. After TWO weeks trying to fix connection issues, and purchasing another sub mini thinking mine was toast, I got to the bottom of the issue. During all this time, i tried to get in touch with Sonos support many times, which was awful, I bit the bullet and stayed on hold for 75 minutes to talk to someone. Dante was awesome! He explained that this sub has inherent issues with newer routers. I had indeed switched out for a newer router with Spectrum a couple of weeks ago. Apparently, the sub uses different frequencies than my Sonos Fives, so the problem was hard to discover. I found out that i would need to PURCHASE a different router that can be tweaked. The Spectrum router, even though new and super fast and reliable otherwise, can NOT be altered in any way. So, this sub would NEVER connect to my wifi. What!!?? Anyway, here are the settings that Dante gave me if i had a router that could be modified. I really hope this helps someone. I will be returning the sub and try to find out if the larger subs have this problem. Anyone know this answer??? Settings required: A- auto channel must be set to off on 2.4 Ghz B- choose the best non overlapping channel (1,6,11 ) on 2.4 Ghz C- both 2.4Ghz and 5 Ghz should be enabled D- 802.11 bands should be set to b/g/n on 2.4 Ghz Restart routers after making changes. This hopefully will work for you. I DON'T want to have to buy a new expensive router. And, then pay extra each month for using my own unit. What pains me, is the sub was AWESOME on my old router. Never had significant issues, and it was unreal to listen to and enjoy. I love bass to be full and powerful, with low distortion. The sub gave me joy. Now, it is not,....joy. I can't believe Sonos would still sell this product knowing it will be unusable over time. Why design it to use different frequencies? Why do you not LET THE PUBLIC KNOW ABOUT THIS ISSUE AND MAKE IT EASY TO FIGURE OUT???? So, one star. I just hope the other sub does NOT have these issues, or I have to wait for an updated sub mini....?? Can anyone shed light on this? Sonos, if you're listening to your loyal fans and users, please fix this, or at least broadcast this issue out to the public. We are spending time, money, and much effort on a problem that can't be fixed otherwise. I should stop here, before I get into the new Sonos app bugs and mishaps. Those are whole disasters by themselves. C'mon Sonos, you're better than this!! Sincerely, a sort-of-still-fan of all things Sonos. K Pearson (KP from NC)

I have spent approx 4k on Sonos products and have loved everyone until now. The whole point of Sonos is that you can continually upgrade ur system. I bought this sub to pair with another gen 2 sub. Sonos does not allow this, and the sub must be paired with a gen 3 or above. However, a gen 3 sub can pair with gen 1 and 2 subs, and gen 3 subs are sold out in black everywhere. This is ridiculous. Might start rethinking the ecosystem overtime! Getting greedy Sonos.

This subwoofer worked fine for about 4 months with a rating of about 4. Then along with the Arc Ultra soundbar, it began resetting to a volume of zero at initial turn on or when I changed input on the TV; a year old Samsung 75" NEO QLED QN75QN90CD . Sonos customer support went online into my TV and the Sonos system and could find no problem.

The item is fine. I arranged Geek squad to come and install. They charged $ 200. It’s not working. I have called multiple times, including to the manager. I was told someone will call and come. No one has called. No one has come. Its terrible service. Will never buy anything again. Will never recommend anyone

The bass was turned all the up abd still couldnt feel it. Very disappointed in this Sonos. Quality made but lacks bass. I get more out of my Nakamichi sub. Would not recommend this product.

In May 2024, Sonos rewrote their mobile app. The new version breaks connectivity for many existing setups, removes features, and adds bugs and significant lag. After years of using an Arc + Ones + Sub Mini system + Move system, I now can no longer connect to it at all, even after resetting. They removed email support, phone support has more than an hour's hold time, and the CEO's email is listed but just ignores you. Do not buy from this company if you want your products to keep working. This is their second major software release that broke existing products (the first being their S1 to S2 transition a few years ago). Whether it's planned obsolescence or just plain incompetence, the end result is that many people now have bricked speakers (check the app store reviews). Do not buy!

Honestly, it doesn’t connect to my sound bar. Maybe I need a Wi-Fi extender, but I tried to plug it in and it still doesn’t make sense then it’s been over

Sub was adverised as almost new. It didn’t come with a power cord and was badly scufffed. Returned the item.

I own seven other Sonos speakers and this is the only product I've had difficulty pairing and after several hours I've given up. Sub can be at times paired intially but quits halfway through the pairing process via WiFi. The sub mini simply won't begin pairing when using wired Ethernet and says "Sonos speaker cannot be found, please ensure the speaker is plugged in" and it says this with a giant picture of the sub mini on the screen asking you to pair it. I've tried turning off all wifi devices - nothing. Swapped Ethernet cables, switches - nothing. Factory reset of the sub 10 times - doesn't help. Sometimes it will randomly connect via WiFi and disappear once I try to add it to my beam gen 2 or arc. Other times it will pair with the beam, show "beam +?" And display sub controls but the sub doesn't actually produce base. Several times all goes well and when I attempt to add it to a sound bar two sub minis will appear on the screen and it will sit on that screen for 5 min and then time out. Another odd feature is it will at times pair with the app and allow me to add it to a single Sonos one and work normally but when I try to add it to any other speaker the connect is lost. I've never had a single issue with my sub gen 3 or any other Sonos speaker. I tried pairing the sub gen 3 to these sound bars and have zero issues. Avoid this until Sonos fixes the firmware.

Absolutely the worst system to work with a Sony compatible wireless system Sonos blames my router and then Sony get's blamed

I bought this subwoofer along with the Beam and 2 SL Ones for my living room in April 2023. Without having any power surges or any justifiable cause, the subwoofer is now unresponsive March 2025. The warranty is 1 year long. Tech Support says they can offer 30% off of a replacement and submit a case to see if I can get a replacement. Unless you enjoy a $400 subwoofer randomly becoming a paperweight less than a year out of warranty, I would STRONGLY suggest to buy aomething else.

Sonos has consistently made changes to their ecosystem that are not in the best interest of the user. Their latest app update is a prime example of this. It is an incomplete app that has broken many major features of their products. For example, you can no longer change the WiFi settings of their WiFi speakers. You can no longer adjust the alarms. The old alarms still occur, you just cannot change them anymore. See the forums for the entire list but you get the picture. I regret spending this much money with them. Denon would be a better choice in retrospect.

The sub is fine, but the software is horrible. I have to factory reset my sub weekly. If sonos doesnt fix this soon I am going to return it

Incredible waste of money. Worked for about 4 months and now a total brick. Call customer service and be put on a 60+ min hold before you can even talk to anyone. They updated software for the app without proper testing and their customers pay the price . Do not by Sonos. I literally have $1000 of sound equipment and none of it now works.

1 star because of how terrible the Sonos app is when connecting this sub. I tried to connect it to my patio era 100s but it will connect some of the time. I had to reset the subwoofer every time I wanted to use it and half the time it never worked.

I had a great expectation with this product. Unfortunately it’s not compatible with some WiFi routers. After 2 weeks trying to install, I found it out. And guess what? Too late to return. The return window was only 2 weeks.

Connection issues. Terrible customer service. Wasted a day trying to set up with an existing beam and got no where. Wireless or wired, NOTHING worked. Customer service was insufferable. Will be moving on from sonos.

The first sub I got didn’t work, so I had to get it replaced. Customer service was useless. Took 4.5 hrs on the phone for them to tell me that it was bad and that I needed to have it replaced.

When opening the sub mini everything appeared to be in order. However, the sub mini was covered in Brownish stains/oils. Like if a a factory worker had oil all over their hands while handling the sub mini. Even inside the hole where the two woofers are at it is extremely dirty. It appears to wipe off, however, for this price of this thing it should not come this way. I will be returning it and repurchasing another one.

First one we bought didn’t work at all we had to bring back and get another one.. Hopefully the one that gets delivered on Tuesday will be better..