See more imagesSony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
- Model:
- K55S30
- SKU:
- 10562824
Highly rated by customers for:
See more imagesHighly rated by customers for:
JamesS Posted
I don't usually write reviews but I am so disappointed in this TV I feel I must. I bought this to replace a much cheaper Roku TV of the same size that was having an occasional software issue. We've had a Sony LCD TV for 10+ years that just won't quite so I thought I'd go with another Sony. I'm not a fan of the Google TV OS but as there was not option for a Roku TV of this size I figured I could adapt. My complaint is not with OS specifically, although it has it's own issues, but with the Sony hardware. This TV does not properly sense a new active HDMI connection. It will indicate a new connection along the bottom bar but will then switch to a blank screen. I then had to use the remote to select the appropriate HDMI connection in order the a picture to be displayed on the screen. Other, cheaper TV's, I have will correctly identify the device and switch to the new active connection with no problem, require no input from me. I have also been having problems with the TV not powering on. This happened once a couple weeks ago, but I didn't think much of it at the time. Occasionally a power failure will cause weird issues with electronic devices. However, yesterday, the TV would not power on when I got home. I had to unplug the TV, plug it back in and let it reset before it would power on. I used the TV for a while then turned it off to go do something else. When I came back the TV would not power on again. Unplugged it, plugged it back in, and it would power on. I've have this TV for exactly two months and am now 30 days past the return window. I could've bought three TV's of the same size of several other brands for the price of this one. Now I get to try my patience with Sony's warranty.
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hi JamesS,
Thank you for reaching out to us with your concern. We regret to hear the TV is not working properly. This is not the experience that we want you to have. Many issues can be fixed without a repair. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture, no power, or the LED light blinks or flashes red. You may refer to the helpful link below. Test if your TV functions properly after performing each step.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s30/articles/00153674
Make sure your TV has the most recent system software installed. If there is no picture with an HDMI connection between your device and the TV, please follow the steps below to help resolve the issue.
- Restart the TV.
This issue can be fixed by simply restarting the TV. To do that, simply press and hold the POWER button of the remote control for about 5 seconds, or until a message Power off appears.
- Make sure that the input setting on the TV corresponds to the video output source.
- If you have an external device connected on the TV, turn the connected device on. Check the cable connection between the device and TV. To avoid any issues, please make sure that the HDMI cables you are using are rated for "premium high speed" and are at least 18 Gbps (or better).
- Disconnect and reconnect the cable. A bad connection may occur temporarily and cause this issue. Also, cables can get damaged internally (e.g. when bending in sharp angles). You could test this with different cable.
For further troubleshooting, please access this helpful article: https://www.sony.com/electronics/support/articles/00030375
In any case that you need our assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 3:
We value you being a Sony customer. Again, we are sorry you are experiencing this issue and would like to work together to find a solution.
Sincerely,
Jess
FrustratingPurchase Posted
For about six months now, I have had this TV. Since they were originally launched, I have bought flat screens from Samsung, LG, Vizio, and Insignia; this one is the very first Sony and it is the WORST of them all. Almost every day I must clear the cache; force stop or restart the TV to get the APPS functioning properly and this applies to all Apps. They will freeze; sometimes audio is playing but the video is blank or stuck; occasionally they will not load at all. We also constantly have subtitles on as a family member is hearing impaired. Frequently disappearing mid-show, the subtitles in the Apps require us to stop the program, turn off the closed caption, then turn them back on to make them visible. The TV will also occasionally not turn on with the remote; I have to unplug it, let it sit, and restart. I have deleted and reinstalled Apps. I have made sure everything is updated, but the issues persist. The TV that this Sony replaced was a Samsung that we had owned for at least five years, and if it had not been smashed by kids throwing a ball in the house, we would still have it. The Apps worked perfectly on the Samsung, so it is NOT our internet service. The fact the Sony brand has slipped so low in quality is very disappointing because I have a Sony soundbar and headsets, but no more will be purchased.
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hi FrustratingPurchase,
We regret to hear that you are not satisfied with the TV. Sony's commitment to customer satisfaction is our top priority. Resetting the TV to factory settings may help resolve those issues. Please refer to the steps below:
1. On the supplied remote control, press the (Quick Settings) button or HOME button depending on your TV.
2. Select Settings.
3. Select System → About → Reset → Factory data reset → Erase everything → Yes.
Hope this helps. If still not resolved or you need further assistance, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Theylied Posted
I'm having nothing but issues with this tv! The view is fine but it takes forever to do any kind of setting task. It's like finding a needle in a haystack when you're used to just a simple return button. It's absurd what you have to go through! Not only that but if you don't have internet it makes your life a living nightmare! I keep trying simple wireless display adapters to mirror my phone to the TV and it's been nothing but a nightmare nothing works! I've tried hotspot to this TV and it won't connect! My hotspot says it's giving off internet but my TV won't connect.. it's a living nightmare going back
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hi, Theylied
Thanks for letting us know the situation with your BRAVIA TV. We understand this is not the experience that our customer are meant to go through. For this type of situations, where your TV is not connecting to internet, we recommend some troubleshooting steps:
1. Perform a power reset on the TV: Unplug the device from the power source for 2 minutes
3. Perform a power reset on the router: Unplug the device from the power source for 1-2 minutes
3. Set the correct date and time on TV: You can go to settings > System > Date and Time > Automatic date & time > OFF
You may find more information on the link below, hope this information comes useful:
https://www.sony.com/electronics/support/articles/00151038?utm_source=glean
Please, let us know any outcomes, and in case problems persist, feel free to reach our Live Support Team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.
Best regards,
-DiegoV
KatherynM Posted
The absolute WORST! 1. I bought it so that I could use my Sonos surround sound with it. I PREFER Samsung but they don’t pair with Sonos so Sony it was 2. It was GREAT until 3-weeks ago (oddly AFTER the return period ended). I now have to do the following JUST to watch tv -unplug the tv -RESTART my WiFi router -plug tv back in -HOPE and if that fails, repeat steps 1-3 which is counterproductive Giving it 1-star because I can’t give negative stars
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hi KatherynM!
We are sorry to hear you had this inconvenience with your BRAVIA 3, as Sony, we always do our best to provide you the higher quality on our products.
You may try a few basic steps just to verify if all is correct:
Check for missing updates:
Go to Home > upper right corner (settings) > click on all settings > scroll down to system > about > system software update > software update > check for updates.
Verify if it could be a CEC issue:
Try disconnecting all the HDMI devices from the back of the TV > do a restart (press and hold power button for 5 secs) test for a couple of hours, if issue stops, then a device is causing interference.
If TV is dropping the Wi-Fi connection:
Go to Home > upper right corner (settings) > click on all settings > Network and internet > scroll down to the last option (Home Network) > IP control > simple IP control > turn it on.
When Wi-Fi issues occur, enabling this setting can contribute to stabilizing the network connection. Specifically, it allows for enhanced IP communication, which can help in maintaining Wi-Fi connections more consistently.
If the issue persists, please, contact us via chat or give us a call to 239-245-6354, provide more details about the issue you have, and we will be more than happy to assist you.
Thanks for choosing Sony.
https://www.sony.com/electronics/support/articles/00184183
https://www.sony.com/electronics/support/articles/00028577
https://www.sony.com/electronics/support/articles/00161073
— Gus
Ruth Posted
I am a Sony fan from several decades ago. I first bought this TV in December 2024, it immediately began to fail. I returned it, got the same TV again, January 5, 2025-this one kept having trouble keeping picture and sound playing. I spent hours and hours on hold with Sony, drove about 100-150 miles round trip returning & repurchasing, had to call twice this week alone, and in 3 months this Sony model Bravia 3 has completely failed. It doesn't recognize its remote, only displays a black screen with no sound & Sony keeps trying to get it temporarily working to outlast the warranty on a three month old TV purchase. Best Buy rep hung up on me Monday when I asked would they help me reach Sony as their website and phones were out. I'm disappointed with both Sony & Best Buy. I would NOT buy this BRAVIA 3 LED 4K UHD TV again as two have failed since December 9, 2024 and I'm out my time, gas, and money for this while Sony stalls on a solution.
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hello Ruth,
Thank you for sharing your experience with us. We sincerely appreciate your loyalty as a long-time Sony fan, and we are truly sorry to hear about the difficulties you've encountered with your Bravia K55S30.
We understand how frustrating it can be to invest your time and effort in trying to resolve these issues, especially when they occur multiple times. Your experience matters to us, and please know that we are taking your feedback seriously.
We are dedicated to ensuring your satisfaction. To address your concerns, we encourage you to contact our customer support team. For tailored help and support information, please visit the following link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Rest assured, we will do everything we can to assist you promptly and effectively.
Thank you for choosing Sony.
Best regards,
-Fred
Michael Posted
This was the worst TV buying experience I’ve ever experienced in my whole life. Receive the first one and the picture went black within two weeks, Best Buy was wonderful and sent out a replacement immediately, and that one went bad in three days. If I could give it less stars, I would.
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hi Michael,
We are incredibly sorry to hear about the repeated issues you’ve experienced with your BRAVIA 3, as this certainly doesn't reflect the quality and reliability we strive for at Sony. We are glad Best Buy was able to assist you quickly, but we understand how frustrating it is to deal with two consecutive failures. Since this is highly unusual for new units, we would appreciate the chance to look into this further if you still have the TV; please reach out to our support team so we can ensure this is properly documented and resolved for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US.
Thanks for choosing Sony.
Best regards,
Eliab
KatG Posted
I really wanted to love this TV. I purchased from Best Buy and had Geek Squad deliver it and set it up. I really like the picture on the TV, but there is a major flaw. This TV is constantly losing the Wi-Fi connection. I’ve had it for three weeks now and it has happened twice. The worst part is that when I go to reconnect, the TV doesn’t show any available WiFi networks. The only solution is to unplug the TV, wait a few minutes and it will reconnect. For a TV that cost this much, in this day and age consistent dropping WiFi is unacceptable! I don’t know what this glitch is, but to lose the functionality to stay connected to the internet is ridiculous. And when this happens to lose the capability to find ANY WiFi networks without unplugging is beyond frustrating. I’m disabled and climbing around the back of the TV to unplug it, takes major effort on my part. All my other devices work fine, even called my internet provider, no issues. It’s this TV! Look for a better TV- I used to have such faith in Sony, no more.
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hi KatG,
Thank you for sharing your experience with us!
We're thrilled to hear that you're enjoying the picture quality of your Sony BRAVIA 3 TV. We sincerely apologize for the Wi-Fi issues you're encountering, and we understand how frustrating this can be. We also appreciate the troubleshooting steps you've taken to enhance your experience.
To resolve Wi-Fi signal drop issues, please follow the steps outlined in this link: https://www.sony.com/electronics/support/articles/00184183. Before you begin, we recommend ensuring that your TV software is updated to the latest version. You can find the necessary updates here: https://www.sony.com/electronics/support/lcd-tvs-android-bravia-3-s30-/k-55s30/software/00340195.
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 3.
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
JanineP Posted
This was the worst buying and delivery experience i have ever had. I will never purchase throuth Best Buy again. This was a Christmas gift for our daughter and granddaughter, and customer service with them is HORRIBLE. They don't call you back and they don't give you correct information on your product or delivery. They're short on help so they rely on 3rd party contractors who.don't follow through. It took nearly 3 weeks for product to be delivered and installed, and i paid alot of extra money to have it installed and set up.
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Denise Posted
Our Sony Bravia purchased in 2017 suddenly died. Best Buy employee says to stick with the Sony. I wanted the 85k but it wasnt in stock. Easy to set up but immediately noticed three corners were bright. Only the upper left corner is black on a dark screen. Sound is good so maybe i just got a faulty tv?
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hi Denise,
Thank you for sharing your thoughts and experience using your BRAVIA 3 LED 4K Ultra HD Google TV. We are sorry to hear you are having some display issues with your unit. This is not the experience we want you to have. Please allow us to help you and turn this into a better experience.
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase. In the meantime, if you get a TV with that much clouding, blotchy, or uneven brightness and it bothers you, there are few adjustments that you can do to minimize this condition. Please refer to the link below for some helpful information.
https://www.sony.com/electronics/support/articles/00030311
It's unfortunate that you are considering returning the unit. We want to make sure you’re taken care of.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 3:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to you to resolve this matter.
Sincerely,
Jess
MediaWorkstation Posted
Best Buy offered $50 bonus for spending $499.99 or more TV's. It did not qualify for $50 bonus after using Best Buy certificate that falls below $499.99. It was misleading offer. By the way, this Sony TV need better selection on closed caption with bold letters.
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
MicheleH Posted
After 11 months of ownership, the TV is going bad and needs replacement parts. Basically, the screen turns off, and red lights start flashing under the TV, which indicates that one of the internal parts has started to go bad. The TV will still work after being unplugged for a bit. This is very disappointing and very frustrating to experience with a TV that is less than a year old.
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hi MicheleH,
Thanks for taking the time to share your experience with your Sony BRAVIA 3. We understand your disappointment and frustration regarding the issue you've encountered with your television screen turning off and the flashing red lights after only 11 months of ownership. This is certainly not the experience we want for our customers.
We would like to further evaluate your case and assist with the necessary next steps. Please email the following information to socialsupport@am.sony.com so we can better assist you:
Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention and for considering Sony!
Regards,
Dominick
Rellim1861 Posted
Do not recommend. I need a TV quickly, found a big.box version of Sony. Thought it would be a wise choice, as my other Sony TV's perform flawlessly. Currently on my 2nd unit. Worked well for a few months, now I can't watch anything without the unit glitching to the point where you can watch anything. This time, the unit will randomly pause shows, drop input signals from PS5, etc. I have tested all devices on other Sony TV's, worked great. Sony did honor their warranty on the first device. It did take a couple of weeks and a couple of hours speaking with technical assistance. I'm not sure if it's even worth it to try again.
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hi Rellim1861,
We're sorry to hear that you're experiencing issues with your Sony BRAVIA 3. Based on the information provided, it seems that your unit is glitching, randomly pausing shows, and dropping input signals from your PS5. Here are a few steps you can try to troubleshoot the problem:
1. Check Connections: Ensure that all cables and connections are secure and properly connected. Sometimes, loose connections can cause signal drops and glitches.
2. Reset the TV: Perform a factory reset on the unit. This can often resolve many issues by restoring the unit to its default settings. You can find the reset instructions in the user manual or on the Sony support website.
3. Firmware Update: Check if there is a firmware update available for your unit. Updating the firmware can fix bugs and improve performance. You can find firmware updates on the Sony support website.
If the issue continues after trying these steps, it may be necessary to contact our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Maria
CynthiaF Posted
The color on this tv was very very poor. I had to return it for another brand.
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hello CynthiaF,
Thank you for considering Sony products.
We sincerely apologize that the color quality of the K55S30 TV was very poor, leading to a return. This does not reflect the quality we aim to deliver. Your feedback is important, and we will share your comments with our Sony team to help improve our products. We hope to have another chance to provide you with a much better experience in the future.
Best regards,
-Fred
KevinC Posted
Total waste of my time and money! I purchased in January 2025 and less than two months, this TV stopped working. Best Buy would not help me so I had to contact Sony directly. After satisfying Sony that the TV was not working, they agreed to ship me a new one. It’s been three weeks and I’m still waiting for the TV to arrive??
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hi KevinC,
We’re sorry to hear about your experience with your Sony BRAVIA 3 and understand how frustrating this must be. For an update on your replacement TV, please reach out to our product support team. You can contact them via phone at 239-245-6354 or through our online chat at https://us.esupport.sony.com/support/s/support-contact?language=en_US.
Support Hours:
Monday - Friday: 9:00 AM - 9:00 PM ET
Saturday - Sunday: 10:00 AM - 8:00 PM ET
We appreciate your patience and hope to resolve this for you as soon as possible.
Best,
Maria
RitaT Posted
I hate it too complicated to find things with two controllers. As a senior, no one explained things well when delivered.
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Kevin Posted
Have had the TV for maybe two weeks it’s glitchy and clunky. Today the Wi-Fi stopped working. Looked up the issue and on Reddit there are way too many people having the same issue with Sony Bravia TVs past and present. I will be returning this TV soon. I don’t have time for this crap.
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hi Kevin,
Thanks for reaching out to us with your concern. We regret to learn the you've been running into network issues on your TV. The Wi-Fi signal on your TV may drop or intermittently disconnect for various reasons. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if the TV Wi-Fi signal drops or intermittently disconnects from the internet.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s30/articles/00184183
We do have good information about tips to maximize network and internet performance in your home here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s30/articles/00133631
It's unfortunate that you are considering returning the unit. We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 3:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to you to resolve this matter.
Sincerely,
Jess
lulu Posted
NOT SURE YET, WASN'T EASY GET TO BE ABLE TO WATCH TV. TOO MANY STEPS. WON'T DO SEARCH CHANNELS AS IT SUPPOUSE TOO. COLORS NOT GREAT AS I THOUTH WILL BE.
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hi lulu,
Thank you for taking the time to share your feedback regarding your experience with the K55S30 TV. We genuinely appreciate hearing from our customers, as it helps us improve our products and services.
We apologize for the difficulties you've encountered while trying to set up your TV and search for channels. If you would like assistance, please don’t hesitate to reach out to our customer support team, who can provide guidance with that. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Regarding the color quality, we're sorry to hear that the color didn't turn out as you had hoped. Your feedback is invaluable and we will take it into account as we continue to enhance our offerings.
Thank you once again for your input. We’re here to help and hope to resolve your concerns so you can fully enjoy your Sony experience.
Best regards,
Stephanie
HenryR Posted
Most likely, I will NEVER buy another Sony TV. TRUE
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Thank you for taking the time to share your feedback, HenryR.
We are truly sorry to hear that you feel this way about your K55S30 television and that your experience has led you to believe you "will NEVER buy another Sony TV." We take all customer feedback seriously, especially when it reflects significant dissatisfaction.
While we are unable to address the specific issue that led to this strong statement without more detail, we would genuinely like to learn more about what disappointed you and see if we can offer any assistance or insight.
Please consider reaching out to our customer support team directly. They may be able to help troubleshoot any problems you are facing or at least document your experience fully for our product development teams.
Thank you again for sharing your candid review and choosing Sony.
Best regards, Gus, Sony Social Media Team
RB12 Posted
TV died after two months. Best Buy will do nothing for us to replace it.
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hi RB12,
Thank you for reaching us.
We deeply apologize for the inconvenience that your Sony BRAVIA 3 had caused you. This is not the experience we expect you to have, and want to make a better experience for you. We would like to know more information about the issue about your Sony TV.
Please note that we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have. For us to better assist you, please email the information below to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service—we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with your BRAVIA 3:
We are sorry for the inconvenience and hope to speak with you to resolve this matter.
Sincerely,
Maria
RobertH Posted
Not what salesman promised in picture quality. Sony lacking
This review is from Sony - 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Posted
Hi RobertH, We are sorry to hear that the Bravia 3 TV did not meet you expectations when it comes to the picture quality. We'd love to troubleshoot the issue and make this a better experience for you.
In the meantime, please keep in mind that picture quality depends on the signal and content.
The picture quality may improve if you change it in [Picture] under [Settings].
Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Advanced] — [Brightness], and adjust [Brightness] or [Contrast].
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl