Sony 65" Class A8H Series OLED 4K UHD Smart Android TV XBR65A8H

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Sony - 65" Class A8H Series OLED 4K UHD Smart Android TV

Model:: XBR65A8H; |
SKU:: 6401203

Highly rated by customers for:

94% would recommend to a friend

Customers are saying

Customers consistently note the exceptional picture quality and vibrant colors of the 65" Class A8H Series OLED 4K UHD Smart Android TV. Many users also appreciate the reasonable price point and easy setup process. While some users express disappointment in the lack of HDMI 2.1 ports and the occasional issue with the remote control, the overall sentiment towards this TV remains positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Rated 2 out of 5 stars
Hoped for better
Andrew Posted 5 years ago
This is my first OLED TV, and my 2nd Sony TV. I love the picture quality that this TV can put out. HDR content looks great (with the exception of Dolby Vision). The sound is great. The blacks are black. Good TV. I feel the cons do outweigh the pros... Dolby Vision content seems to have some issues. It is darker than HDR10 content (should be the other way around), and exhibits posterization and microblocking (looks like digital blocks on screen during darker scenes). I believe this is due to the version of Dolby Vision Sony implements on their TVs (low latency version). Other TVs I've had in the past that support Dolby Vision have "TV Led Dolby Vision" where the TV does the tone mapping/decoding. But with Sony's low latency version, the player itself does the tone mapping and decoding (which is where I believe the problems occur). Rather than the TV decoding/tone mapping the signal, the player does the heavy lifting. The other problem I've experienced with this TV (and Sony in general) is with pixels. My first Sony TV (65 inch X950H) had well over 20 dead pixels within the first 2 weeks of ownership. Now with this Sony OLED 65 inch A8H, I also have dead pixels showing up (only owned this TV for 3 weeks now). I returned the X950H and went with the OLED thinking that it would be of much higher quality and I wouldn't have that issue, but I was wrong to think that. The A8H has 9 that I have counted so far. I've never had this problem on any TV I've owned up until these 2 Sony TVs. I don't know why this would show up so early other than defects in production. I understand that it could happen after a lot of usage, but should not happen after only a few weeks. Again, I find it very strange that the two TVs I've experienced this on share the same processor, same brand and the same size.. I have considered exchanging it for a new one, but can't help but think that the new one will also have the same problem. I'm 2 for 2 so far with Sony, so I'm nervous to get another one. I'm considering returning the TV and getting an LG, but still doing research on those to see if they have similar problems (both brands use LG OLED panels). Sorry for the long post, I just feel that people should know about the problems others experience with these TVs (since most professional reviews only praise the technology). Please Sony, figure out what is causing the Dolby Vision problems and the dead pixels on your panels. I have a hard time believing I got 2 bad TVs in a row (Same brand, different tech).
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Andrew,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We are sorry to hear that you are having issues with the Dolby Vision with your OLED TV, as well as dead pixel. This is usually not the case with our premium TVs. One of the best ways to isolate and hopefully resolve these issues is by updating the firmware of the TV. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Bad audio, good picture
Brandon Posted 5 years ago
I bought the Sony over the LG series because Sony seemed to have more detail (especially in darker scenes). To make this short, do NOT buy this if you are interested in using ARC/eARC with Dolby Digital Plus! There is a known bug (verified by contacting Sony tech support) that causes Dolby Digital Plus audio to have random dropouts on ANY app you use (I'm not sure if this occurs with other devices connected to the TV, i.e. bluray players, gaming systems. And if the app you're using has DTS passthrough, it's unaffected as well). Netflix, youtube and others all have this issue. Sony says a fix is coming, but after reading on many many forums, this bug isn't limited to this specific model. After having the TV for 2 days and getting everything setup just the way I wanted it, Sony tech support has me do a factory reset (which doesn't fix it). Their work around was to disable DD, DD+ set everything to PCM, turn off eARC and a few other things, then told me to factory reset it again if it occurs. Really? No ETA of a fix. I gave it 2 stars because at least the picture quality is good. But to have a brand new TV and not be able to enjoy the audio capabilities of the apps almost just makes it an expensive computer monitor. By the way, I enabled Dolby Digital only for audio output, and no drops, so at least I have 5.1, just not the full capabilities of DD+
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Brandon, thank you for choosing and purchasing our Sony A8H OLED 4K Ultra HD High Dynamic Range Android TV. We're sorry to hear that you have an issue with your SONY unit. We would like to review your file so we can better assist you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or call us at 1-800-222-7669. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Case Number: Sony TV Model Number: Additional Information regarding your experience with the A8H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Earl
Rated 2 out of 5 stars
My Sony XBR65A8H has to be replaced in 3 years
FloridaJacket Posted 4 years ago
This TV is junk after 3 years of use. Actually, it's demise was evident after only 2 years. Here were the problems I encountered... 1. Screen burn-in. This is really bad. See the photos for proof. Those shadowy areas in the bottom quarter and the vertical line down the middle are driving me nuts. 2. Lacks compatibility with Apple products for screen mirroring. This seems so simple but limits our enjoyment. 3. After a recent Sony update the unit began resetting while viewing nearly every day. Their tech support guided me through a fix. But that lasted a mere 2 week's It's back. I'm done with this unit. It's being replaced tomorrow. I bought this Sony from Best Buy and my replacement is a Samsung from Best Buy. What a waste of money. FYI, I've been a loyal user for several years. We have 3 Sony TV's in our home along with a Sony soundbar. In my honest opinion Bravia is not worth the money and is susceptible to an unacceptable shortened life.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 4 years ago
Hi FloridaJacket,

Thank you for choosing and purchasing Sony Bravia TV.

We regret to hear that you are having issues with your Sony Bravia TV. Our Bravia A8H is a 2020 model, and it supports the Apple AirPlay, a feature that allows you to display content from Apple devices to this TV: https://www.sony.com/electronics/support/articles/00240540. You can review the exact model number of your Sony TV from this link: https://www.sony.com/electronics/support/articles/S1F0264.

If your Bravia is an XBR65A8H, you can send us an email with your case number and additional information about your A8H to socialsupport@am.sony.com so we can review your file.

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Over priced and over rated
Rc1355 Posted 5 years ago
I was surprised at the lack of performance. The software is garbage. For this level of TV I was very surprised when I was told by staff “ the picture quality Is great but the software sucks” after I went to my local store to ask about the constant freezing and closing of apps. For the price.. is the picture truly that much “better” depends what you looking at. I returned and got a Samsung Q80T and it looks just as good, and the software is way better.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Rc1355,

Thank you for choosing and purchasing Sony A8H Bravia LED Ultra HD TV.

We regret to hear that the TV had to be returned because of the software issue you had. This is usually not the case with our premium TVs. Any software-related issues can be resolved by updating the firmware of the TV. The software update includes key features, applications, bug fixes, and feature improvements.

We value your input and appreciate your feedback. We hope you will consider Sony again in a future purchase.

Thank you.
Vincent
Rated 2 out of 5 stars
The LG I own is just better in every way.
anothernickname Posted 5 years ago
I'm giving the A8H two stars. I've used two different LG OLED over the last few years. The most recent would be the CX. The Sony is a great TV but if you compare to others in the same price range it's just not as good. The LG is much more refined in the OS, Settings, and overall picture quality. The sony seems to have a better "true tone" to the colors but that is the only aspect that is better. The sony has slight motion blur some of which you can clean up with settings but even then not nearly as good as the LG right out of the box. The CX is an exceptional tv. The sony is a very good tv. Since they both cost roughly the same.. I would definitely suggest the LG over the Sony. I should add that I am a long time Sony fan and before OLED that is what I used. I wish I would have waited a few years to let sony refine their product.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi, anothernickname,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you are experiencing a slight motion blur issue with your new Sony Bravia TV. This is not the experience we want you to have. Please make sure your TV has the latest firmware by performing a software update. The update improves the performance of the TV and includes key features, applications, and bug fixes.
We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Picture issues
Picture Posted 4 years ago
The Bravia was delivered it seems to be having issues with consistent focus the geek squad delivered it and did the settings Looks wonderful some times not all the time called the assistant Manager at littelton location in co he said I will call you back on Friday to see if we can resolve yesterday no call back I looked up Sony recommended looks like when the geek tech came out the tv started doing automatic up date and he didn’t let it complete the model is last year and may even say that it is up dated but may not be
I would recommend this to a friend
Comment
Brand response from SonyListens
Posted 4 years ago
Hi Picture,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you are experiencing a picture issue with your Sony BRAVIA TV. This is definitely not the customer experience we want you to have. If the software update did not push through, we can perform a power reset by following the guide here: https://www.sony.com/electronics/support/articles/00159487. Please perform a software update again by following the steps here: https://www.sony.com/electronics/support/articles/00119543.

Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Beware to be Frustrated When Using Aps.
Padre Posted 5 years ago
I'm giving this T.V. a low rating simply because its technology sucks when using Aps. When installing Disney and Pandora, at first it worked fine, then no sound. After wasting a good amount of time with tech support via chat, I was told to uninstall and reinstall the Aps. Had I known how complicated this T.V. would be to use, I would have never bought it. This takes away from the joy of great image quality and sound when it works. If you're a techy, you may not have any issue with this. I like my T.V. to work without issues, and this T.V. requires trouble shooting, not my cup of tea.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Padre,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear you are having an issue with the Disney and Pandora apps on your Sony TV and it is quite complicated for you to use these apps. This is definitely not the customer experience we want you to have. If you are still unable to uninstall and reinstall the apps, you can follow the guide from this article: https://www.sony.com/electronics/support/articles/00147386. Feel free to test the TV apps again and verify if it resolves the issue. The supplied remote control of your TV has a HELP button that will guide you on the Settings, Android TV functions, and other troubleshooting steps in a more user-friendly manner.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Have had several issues related to the remote
Jerry Posted 5 years ago
Several times remote stopped working. Called Best Buy support but not helpful. Tried Sony online support. Not helpful. Finally reached person at Sony. Worked through many steps over a long period. Finally resolved. Situation happened again. I resolved myself.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Jerry,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you had an issue with the remote control of your TV. Please make sure your TV always runs the latest firmware. It improves the performance of the TV and includes key features, applications, and bug fixes. This will lessen the possibility of having software-related issues with your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Failed quickly
CarrieJ Posted 2 years ago
Didn’t have The ability to work for more than 2.5 years
No, I would not recommend this to a friend
Comment
Rated 2 out of 5 stars
Not Happy with this TV at all.
Sandeep Posted 5 years ago
Contrast is good but not Bright enough. At times there is no sound on my sonos sound bar. Also screen goes blank when using streaming device (there is sound but not picture and you have to select the input again for picture to show up). Not happy with the TV.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Sandeep,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you are having an audio issue with your Sony Bravia TV and your soundbar and the TV's brightness is not enough. This is usually not the case with our premium TVs. Please ensure both your TV and soundbar have the latest firmware. Perform a software update if they are outdated. The software update includes key features, applications, bug fixes, and feature improvements. Feel free to test the TV and soundbar again and verify if it resolves the issue. With regard to the brightness, you can always adjust the picture quality (esp. the brightness) of your TV according to your preference: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
No Atmos on Disney+
Jnc123 Posted 5 years ago
Picture is what you would expect from a Sony. Android system is ok, but the biggest issue is streaming. Disney+ does not pass Atmos on the Sony app. Vudu and Netflix do. For the most expensive tv in its class, I expected more. Very dissatisfied
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Jnc123,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We are sorry to hear about your experience with the Disney+ app of your Sony TV. Your TV supports more than 5,000 apps. However, are features on certain apps that are not available to your TV. We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Despite the Disney+ app, we are happy that you like the picture quality as well as the Android OS. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended.

Should you need further assistance, you can email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Somewhat disappointing, given the cost
Cdp10294 Posted 5 years ago
Picture quality on the TV is excellent, but the Sony interface/user experience is terrible. And my apps frequently freeze and require me to restart the TV in order to function properly. For the cost, this TV should work much more smoothly.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Cdp10294,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that your Sony TV freezes frequently. This usually is not the case with our premium TVs. Please make sure the firmware of your TV is updated to date by performing a software update. The software update includes key features, applications, bug fixes, and feature improvements. Your apps should be updated as well to make sure they will run smoothly. Please visit the links below for more details:

https://www.sony.com/electronics/support/articles/00119543

https://www.sony.com/electronics/support/articles/00198696

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Vincent
Rated 2 out of 5 stars
TV turns on by itself.
AFCajun76 Posted 4 years ago
I purchased this TV October of 2020. It started turning on by itself middle of last year. I changed a few settings and delt with it. Finally had enough and called Sony. They remote linked in and changed a few settings but the TV still has the same issue. Now the TV is out of warranty and I have to cover the cost of fixing this lemon.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 4 years ago
Hi AFCajun76,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you are having an issue with your Sony BRAVIA TV. This is usually not the case with our premium TVs. We can follow the guide from this link to isolate and hopefully resolve this issue: https://www.sony.com/electronics/support/articles/00114471.

We want to make sure you’re taken care of and help check on your TV.

Should you need further assistance, you can email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Never again.
Help Posted 4 years ago
Lots of flutter on certain channels. Remote has completely stopped.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 4 years ago
Hi Help,

We regret to hear that you're having issues with the TV. We apologize for the inconvenience. In this case, please follow the troubleshooting steps to isolate and resolve this issue:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00200862

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A8H:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay
Rated 2 out of 5 stars
Great. Picture - but will have to return it p
Quality Posted 5 years ago
Great picture. Already having problems with on/ off switch not working right
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Quality,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you had a display issue with your Sony Bravia. This is usually not the case with our TVs. Please make sure to perform a software update to download the latest firmware. The software update improves the general performance of the TV and includes key features, applications, and bug fixes. This is one of the best ways to isolate and resolve any possible software-related issues.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Sony A8H
Ezp1978 Posted 5 years ago
Great picture bad quality the HDMI ports on the 65 inch terrible.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Ezp1978,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you are having an issue with the HDMI ports of your TV. This is usually not the case with our premium TVs. Please make your TV has the latest firmware by performing a software update: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads. The software update improves the general performance of the TV and includes key features, applications, and bug fixes. If you were using an external media player connected to the TV via HDMI connection, make sure the cable is connected securely to both the TV and the player. We also recommend using a premium high-speed HDMI cable for this TV.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Vincent
Rated 2 out of 5 stars
Meh
Deacon Posted 5 years ago
Bought one, the sound went out within 10 days. The took it back to get another one. Next, there were two price drops. I caught one and got a refund. Would NEVER had paid the full price on this item. It varies on which shows look better or what looks like my last T.V.
I would recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Deacon,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We are sorry that you had an audio issue with your first Bravia TV. This is usually not the case with our premium TVs. It's good to hear you already received a replacement unit. We highly recommend updating the firmware of the TV or turning ON the "Automatically check for update" function to make sure the TV will always have the latest firmware. The software update includes key features, applications, bug fixes, and feature improvements.

The picture quality will also depend on your source. To have the best viewing experience, we suggest playing high-quality videos or using high-quality streaming services with your TV.

With regard to the price drops, you can contact our local dealer directly to help you with that.

We want to make sure you’re taken care of and help check on your TV.

Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Vincent
Rated 2 out of 5 stars
Speed of the TV is very slow!
Dxgoodie Posted 3 years ago
Tv is great but the speed is the worst. I have to plug off the tv just to reset everything because its lagging. It takes 15 mins just to wait for a application to play. I regret buying this tv.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 3 years ago
Hi Dxgoodie, Thanks for sharing your experience with the 65 inch A8H Series TV. We're sorry if you have issues with its performance. please make sure to perform a software update to download the latest firmware for your TV. The software update improves the general performance of the TV and includes key features, applications, and bug fixes. For more information, kindly visit : https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads.

In case your TV is up to date and still exhibiting the same issue, we recommend performing a factory reset on your TV. Follow the steps in the link below : https://www.sony.com/electronics/support/televisions-projectors/articles/00159487

If the issue is still unresolved, please contact our Product Support team through this link so we can better assist you with your concern: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Regards,
-Craig
Rated 2 out of 5 stars
Sony Won't Release FW Fix
SonyWontReleaseFWFix Posted 5 years ago
TV capabilities do not support standard Roku interface. Sony recognized and is aware of the problem but won't release fix until next major firmware update.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi SonyWontReleaseFWFix,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We are sorry to hear that you are having an issue with the standard Roku interface on your Bravia TV. Your Sony A8H is compatible with Roku and other streaming devices. However, the full operations and features of third-party devices are not guaranteed with the TV. We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. This page will be updated for any changes or firmware update for your TV: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads.

Should you need further assistance, you can email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Vincent
Rated 2 out of 5 stars
Disappointed
Mike Posted 5 years ago
I was told that I was getting rewards for this purchase and didn’t. I was told I just needed to hit tv and my tv, cable box and Bose sound bar would all come on and it never does. Still can’t get it to work.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Mike, thank you for choosing and purchasing our Sony A8H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. The CEC connection needs to be established for it to work. You may follow this link for more information: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00173195 If you are referring to the rewards mechanics of your dealer, you may contact them. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the A8H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Earl

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Sony - 65" Class A8H Series OLED 4K UHD Smart Android TV

Model:: XBR65A8H; |
SKU:: 6401203

Highly rated by customers for:

Customers are saying

This summary was generated by AI based on customer reviews.

Top Mentions

Rated 2 out of 5 stars
Hoped for better
Andrew Posted 5 years ago
This is my first OLED TV, and my 2nd Sony TV. I love the picture quality that this TV can put out. HDR content looks great (with the exception of Dolby Vision). The sound is great. The blacks are black. Good TV. I feel the cons do outweigh the pros... Dolby Vision content seems to have some issues. It is darker than HDR10 content (should be the other way around), and exhibits posterization and microblocking (looks like digital blocks on screen during darker scenes). I believe this is due to the version of Dolby Vision Sony implements on their TVs (low latency version). Other TVs I've had in the past that support Dolby Vision have "TV Led Dolby Vision" where the TV does the tone mapping/decoding. But with Sony's low latency version, the player itself does the tone mapping and decoding (which is where I believe the problems occur). Rather than the TV decoding/tone mapping the signal, the player does the heavy lifting. The other problem I've experienced with this TV (and Sony in general) is with pixels. My first Sony TV (65 inch X950H) had well over 20 dead pixels within the first 2 weeks of ownership. Now with this Sony OLED 65 inch A8H, I also have dead pixels showing up (only owned this TV for 3 weeks now). I returned the X950H and went with the OLED thinking that it would be of much higher quality and I wouldn't have that issue, but I was wrong to think that. The A8H has 9 that I have counted so far. I've never had this problem on any TV I've owned up until these 2 Sony TVs. I don't know why this would show up so early other than defects in production. I understand that it could happen after a lot of usage, but should not happen after only a few weeks. Again, I find it very strange that the two TVs I've experienced this on share the same processor, same brand and the same size.. I have considered exchanging it for a new one, but can't help but think that the new one will also have the same problem. I'm 2 for 2 so far with Sony, so I'm nervous to get another one. I'm considering returning the TV and getting an LG, but still doing research on those to see if they have similar problems (both brands use LG OLED panels). Sorry for the long post, I just feel that people should know about the problems others experience with these TVs (since most professional reviews only praise the technology). Please Sony, figure out what is causing the Dolby Vision problems and the dead pixels on your panels. I have a hard time believing I got 2 bad TVs in a row (Same brand, different tech).
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Andrew,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We are sorry to hear that you are having issues with the Dolby Vision with your OLED TV, as well as dead pixel. This is usually not the case with our premium TVs. One of the best ways to isolate and hopefully resolve these issues is by updating the firmware of the TV. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Bad audio, good picture
Brandon Posted 5 years ago
I bought the Sony over the LG series because Sony seemed to have more detail (especially in darker scenes). To make this short, do NOT buy this if you are interested in using ARC/eARC with Dolby Digital Plus! There is a known bug (verified by contacting Sony tech support) that causes Dolby Digital Plus audio to have random dropouts on ANY app you use (I'm not sure if this occurs with other devices connected to the TV, i.e. bluray players, gaming systems. And if the app you're using has DTS passthrough, it's unaffected as well). Netflix, youtube and others all have this issue. Sony says a fix is coming, but after reading on many many forums, this bug isn't limited to this specific model. After having the TV for 2 days and getting everything setup just the way I wanted it, Sony tech support has me do a factory reset (which doesn't fix it). Their work around was to disable DD, DD+ set everything to PCM, turn off eARC and a few other things, then told me to factory reset it again if it occurs. Really? No ETA of a fix. I gave it 2 stars because at least the picture quality is good. But to have a brand new TV and not be able to enjoy the audio capabilities of the apps almost just makes it an expensive computer monitor. By the way, I enabled Dolby Digital only for audio output, and no drops, so at least I have 5.1, just not the full capabilities of DD+
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Brandon, thank you for choosing and purchasing our Sony A8H OLED 4K Ultra HD High Dynamic Range Android TV. We're sorry to hear that you have an issue with your SONY unit. We would like to review your file so we can better assist you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or call us at 1-800-222-7669. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Case Number: Sony TV Model Number: Additional Information regarding your experience with the A8H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Earl
Rated 2 out of 5 stars
My Sony XBR65A8H has to be replaced in 3 years
FloridaJacket Posted 4 years ago
This TV is junk after 3 years of use. Actually, it's demise was evident after only 2 years. Here were the problems I encountered... 1. Screen burn-in. This is really bad. See the photos for proof. Those shadowy areas in the bottom quarter and the vertical line down the middle are driving me nuts. 2. Lacks compatibility with Apple products for screen mirroring. This seems so simple but limits our enjoyment. 3. After a recent Sony update the unit began resetting while viewing nearly every day. Their tech support guided me through a fix. But that lasted a mere 2 week's It's back. I'm done with this unit. It's being replaced tomorrow. I bought this Sony from Best Buy and my replacement is a Samsung from Best Buy. What a waste of money. FYI, I've been a loyal user for several years. We have 3 Sony TV's in our home along with a Sony soundbar. In my honest opinion Bravia is not worth the money and is susceptible to an unacceptable shortened life.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 4 years ago
Hi FloridaJacket,

Thank you for choosing and purchasing Sony Bravia TV.

We regret to hear that you are having issues with your Sony Bravia TV. Our Bravia A8H is a 2020 model, and it supports the Apple AirPlay, a feature that allows you to display content from Apple devices to this TV: https://www.sony.com/electronics/support/articles/00240540. You can review the exact model number of your Sony TV from this link: https://www.sony.com/electronics/support/articles/S1F0264.

If your Bravia is an XBR65A8H, you can send us an email with your case number and additional information about your A8H to socialsupport@am.sony.com so we can review your file.

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Over priced and over rated
Rc1355 Posted 5 years ago
I was surprised at the lack of performance. The software is garbage. For this level of TV I was very surprised when I was told by staff “ the picture quality Is great but the software sucks” after I went to my local store to ask about the constant freezing and closing of apps. For the price.. is the picture truly that much “better” depends what you looking at. I returned and got a Samsung Q80T and it looks just as good, and the software is way better.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Rc1355,

Thank you for choosing and purchasing Sony A8H Bravia LED Ultra HD TV.

We regret to hear that the TV had to be returned because of the software issue you had. This is usually not the case with our premium TVs. Any software-related issues can be resolved by updating the firmware of the TV. The software update includes key features, applications, bug fixes, and feature improvements.

We value your input and appreciate your feedback. We hope you will consider Sony again in a future purchase.

Thank you.
Vincent
Rated 2 out of 5 stars
The LG I own is just better in every way.
anothernickname Posted 5 years ago
I'm giving the A8H two stars. I've used two different LG OLED over the last few years. The most recent would be the CX. The Sony is a great TV but if you compare to others in the same price range it's just not as good. The LG is much more refined in the OS, Settings, and overall picture quality. The sony seems to have a better "true tone" to the colors but that is the only aspect that is better. The sony has slight motion blur some of which you can clean up with settings but even then not nearly as good as the LG right out of the box. The CX is an exceptional tv. The sony is a very good tv. Since they both cost roughly the same.. I would definitely suggest the LG over the Sony. I should add that I am a long time Sony fan and before OLED that is what I used. I wish I would have waited a few years to let sony refine their product.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi, anothernickname,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you are experiencing a slight motion blur issue with your new Sony Bravia TV. This is not the experience we want you to have. Please make sure your TV has the latest firmware by performing a software update. The update improves the performance of the TV and includes key features, applications, and bug fixes.
We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Picture issues
Picture Posted 4 years ago
The Bravia was delivered it seems to be having issues with consistent focus the geek squad delivered it and did the settings Looks wonderful some times not all the time called the assistant Manager at littelton location in co he said I will call you back on Friday to see if we can resolve yesterday no call back I looked up Sony recommended looks like when the geek tech came out the tv started doing automatic up date and he didn’t let it complete the model is last year and may even say that it is up dated but may not be
I would recommend this to a friend
Comment
Brand response from SonyListens
Posted 4 years ago
Hi Picture,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you are experiencing a picture issue with your Sony BRAVIA TV. This is definitely not the customer experience we want you to have. If the software update did not push through, we can perform a power reset by following the guide here: https://www.sony.com/electronics/support/articles/00159487. Please perform a software update again by following the steps here: https://www.sony.com/electronics/support/articles/00119543.

Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Beware to be Frustrated When Using Aps.
Padre Posted 5 years ago
I'm giving this T.V. a low rating simply because its technology sucks when using Aps. When installing Disney and Pandora, at first it worked fine, then no sound. After wasting a good amount of time with tech support via chat, I was told to uninstall and reinstall the Aps. Had I known how complicated this T.V. would be to use, I would have never bought it. This takes away from the joy of great image quality and sound when it works. If you're a techy, you may not have any issue with this. I like my T.V. to work without issues, and this T.V. requires trouble shooting, not my cup of tea.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Padre,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear you are having an issue with the Disney and Pandora apps on your Sony TV and it is quite complicated for you to use these apps. This is definitely not the customer experience we want you to have. If you are still unable to uninstall and reinstall the apps, you can follow the guide from this article: https://www.sony.com/electronics/support/articles/00147386. Feel free to test the TV apps again and verify if it resolves the issue. The supplied remote control of your TV has a HELP button that will guide you on the Settings, Android TV functions, and other troubleshooting steps in a more user-friendly manner.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Have had several issues related to the remote
Jerry Posted 5 years ago
Several times remote stopped working. Called Best Buy support but not helpful. Tried Sony online support. Not helpful. Finally reached person at Sony. Worked through many steps over a long period. Finally resolved. Situation happened again. I resolved myself.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Jerry,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you had an issue with the remote control of your TV. Please make sure your TV always runs the latest firmware. It improves the performance of the TV and includes key features, applications, and bug fixes. This will lessen the possibility of having software-related issues with your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Failed quickly
CarrieJ Posted 2 years ago
Didn’t have The ability to work for more than 2.5 years
No, I would not recommend this to a friend
Comment
Rated 2 out of 5 stars
Not Happy with this TV at all.
Sandeep Posted 5 years ago
Contrast is good but not Bright enough. At times there is no sound on my sonos sound bar. Also screen goes blank when using streaming device (there is sound but not picture and you have to select the input again for picture to show up). Not happy with the TV.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Sandeep,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you are having an audio issue with your Sony Bravia TV and your soundbar and the TV's brightness is not enough. This is usually not the case with our premium TVs. Please ensure both your TV and soundbar have the latest firmware. Perform a software update if they are outdated. The software update includes key features, applications, bug fixes, and feature improvements. Feel free to test the TV and soundbar again and verify if it resolves the issue. With regard to the brightness, you can always adjust the picture quality (esp. the brightness) of your TV according to your preference: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
No Atmos on Disney+
Jnc123 Posted 5 years ago
Picture is what you would expect from a Sony. Android system is ok, but the biggest issue is streaming. Disney+ does not pass Atmos on the Sony app. Vudu and Netflix do. For the most expensive tv in its class, I expected more. Very dissatisfied
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Jnc123,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We are sorry to hear about your experience with the Disney+ app of your Sony TV. Your TV supports more than 5,000 apps. However, are features on certain apps that are not available to your TV. We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Despite the Disney+ app, we are happy that you like the picture quality as well as the Android OS. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended.

Should you need further assistance, you can email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Somewhat disappointing, given the cost
Cdp10294 Posted 5 years ago
Picture quality on the TV is excellent, but the Sony interface/user experience is terrible. And my apps frequently freeze and require me to restart the TV in order to function properly. For the cost, this TV should work much more smoothly.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Cdp10294,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that your Sony TV freezes frequently. This usually is not the case with our premium TVs. Please make sure the firmware of your TV is updated to date by performing a software update. The software update includes key features, applications, bug fixes, and feature improvements. Your apps should be updated as well to make sure they will run smoothly. Please visit the links below for more details:

https://www.sony.com/electronics/support/articles/00119543

https://www.sony.com/electronics/support/articles/00198696

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Vincent
Rated 2 out of 5 stars
TV turns on by itself.
AFCajun76 Posted 4 years ago
I purchased this TV October of 2020. It started turning on by itself middle of last year. I changed a few settings and delt with it. Finally had enough and called Sony. They remote linked in and changed a few settings but the TV still has the same issue. Now the TV is out of warranty and I have to cover the cost of fixing this lemon.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 4 years ago
Hi AFCajun76,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you are having an issue with your Sony BRAVIA TV. This is usually not the case with our premium TVs. We can follow the guide from this link to isolate and hopefully resolve this issue: https://www.sony.com/electronics/support/articles/00114471.

We want to make sure you’re taken care of and help check on your TV.

Should you need further assistance, you can email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Never again.
Help Posted 4 years ago
Lots of flutter on certain channels. Remote has completely stopped.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 4 years ago
Hi Help,

We regret to hear that you're having issues with the TV. We apologize for the inconvenience. In this case, please follow the troubleshooting steps to isolate and resolve this issue:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00200862

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A8H:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay
Rated 2 out of 5 stars
Great. Picture - but will have to return it p
Quality Posted 5 years ago
Great picture. Already having problems with on/ off switch not working right
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Quality,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you had a display issue with your Sony Bravia. This is usually not the case with our TVs. Please make sure to perform a software update to download the latest firmware. The software update improves the general performance of the TV and includes key features, applications, and bug fixes. This is one of the best ways to isolate and resolve any possible software-related issues.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent
Rated 2 out of 5 stars
Sony A8H
Ezp1978 Posted 5 years ago
Great picture bad quality the HDMI ports on the 65 inch terrible.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Ezp1978,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you are having an issue with the HDMI ports of your TV. This is usually not the case with our premium TVs. Please make your TV has the latest firmware by performing a software update: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads. The software update improves the general performance of the TV and includes key features, applications, and bug fixes. If you were using an external media player connected to the TV via HDMI connection, make sure the cable is connected securely to both the TV and the player. We also recommend using a premium high-speed HDMI cable for this TV.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Vincent
Rated 2 out of 5 stars
Meh
Deacon Posted 5 years ago
Bought one, the sound went out within 10 days. The took it back to get another one. Next, there were two price drops. I caught one and got a refund. Would NEVER had paid the full price on this item. It varies on which shows look better or what looks like my last T.V.
I would recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Deacon,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We are sorry that you had an audio issue with your first Bravia TV. This is usually not the case with our premium TVs. It's good to hear you already received a replacement unit. We highly recommend updating the firmware of the TV or turning ON the "Automatically check for update" function to make sure the TV will always have the latest firmware. The software update includes key features, applications, bug fixes, and feature improvements.

The picture quality will also depend on your source. To have the best viewing experience, we suggest playing high-quality videos or using high-quality streaming services with your TV.

With regard to the price drops, you can contact our local dealer directly to help you with that.

We want to make sure you’re taken care of and help check on your TV.

Should you need further assistance, please email the below information to socialsupport@am.sony.com.

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We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

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Sincerely,

Vincent
Rated 2 out of 5 stars
Speed of the TV is very slow!
Dxgoodie Posted 3 years ago
Tv is great but the speed is the worst. I have to plug off the tv just to reset everything because its lagging. It takes 15 mins just to wait for a application to play. I regret buying this tv.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 3 years ago
Hi Dxgoodie, Thanks for sharing your experience with the 65 inch A8H Series TV. We're sorry if you have issues with its performance. please make sure to perform a software update to download the latest firmware for your TV. The software update improves the general performance of the TV and includes key features, applications, and bug fixes. For more information, kindly visit : https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads.

In case your TV is up to date and still exhibiting the same issue, we recommend performing a factory reset on your TV. Follow the steps in the link below : https://www.sony.com/electronics/support/televisions-projectors/articles/00159487

If the issue is still unresolved, please contact our Product Support team through this link so we can better assist you with your concern: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Regards,
-Craig
Rated 2 out of 5 stars
Sony Won't Release FW Fix
SonyWontReleaseFWFix Posted 5 years ago
TV capabilities do not support standard Roku interface. Sony recognized and is aware of the problem but won't release fix until next major firmware update.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi SonyWontReleaseFWFix,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We are sorry to hear that you are having an issue with the standard Roku interface on your Bravia TV. Your Sony A8H is compatible with Roku and other streaming devices. However, the full operations and features of third-party devices are not guaranteed with the TV. We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. This page will be updated for any changes or firmware update for your TV: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads.

Should you need further assistance, you can email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

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We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Vincent
Rated 2 out of 5 stars
Disappointed
Mike Posted 5 years ago
I was told that I was getting rewards for this purchase and didn’t. I was told I just needed to hit tv and my tv, cable box and Bose sound bar would all come on and it never does. Still can’t get it to work.
No, I would not recommend this to a friend
Comment
Brand response from SonyListens
Posted 5 years ago
Hi Mike, thank you for choosing and purchasing our Sony A8H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. The CEC connection needs to be established for it to work. You may follow this link for more information: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00173195 If you are referring to the rewards mechanics of your dealer, you may contact them. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the A8H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Earl

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Hoped for better

Andrew Posted 5 years ago

This is my first OLED TV, and my 2nd Sony TV. I love the picture quality that this TV can put out. HDR content looks great (with the exception of Dolby Vision). The sound is great. The blacks are black. Good TV. I feel the cons do outweigh the pros... Dolby Vision content seems to have some issues. It is darker than HDR10 content (should be the other way around), and exhibits posterization and microblocking (looks like digital blocks on screen during darker scenes). I believe this is due to the version of Dolby Vision Sony implements on their TVs (low latency version). Other TVs I've had in the past that support Dolby Vision have "TV Led Dolby Vision" where the TV does the tone mapping/decoding. But with Sony's low latency version, the player itself does the tone mapping and decoding (which is where I believe the problems occur). Rather than the TV decoding/tone mapping the signal, the player does the heavy lifting. The other problem I've experienced with this TV (and Sony in general) is with pixels. My first Sony TV (65 inch X950H) had well over 20 dead pixels within the first 2 weeks of ownership. Now with this Sony OLED 65 inch A8H, I also have dead pixels showing up (only owned this TV for 3 weeks now). I returned the X950H and went with the OLED thinking that it would be of much higher quality and I wouldn't have that issue, but I was wrong to think that. The A8H has 9 that I have counted so far. I've never had this problem on any TV I've owned up until these 2 Sony TVs. I don't know why this would show up so early other than defects in production. I understand that it could happen after a lot of usage, but should not happen after only a few weeks. Again, I find it very strange that the two TVs I've experienced this on share the same processor, same brand and the same size.. I have considered exchanging it for a new one, but can't help but think that the new one will also have the same problem. I'm 2 for 2 so far with Sony, so I'm nervous to get another one. I'm considering returning the TV and getting an LG, but still doing research on those to see if they have similar problems (both brands use LG OLED panels). Sorry for the long post, I just feel that people should know about the problems others experience with these TVs (since most professional reviews only praise the technology). Please Sony, figure out what is causing the Dolby Vision problems and the dead pixels on your panels. I have a hard time believing I got 2 bad TVs in a row (Same brand, different tech).

No, I would not recommend this to a friend

Comment

Brand response from SonyListens

Posted 5 years ago

Hi Andrew,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We are sorry to hear that you are having issues with the Dolby Vision with your OLED TV, as well as dead pixel. This is usually not the case with our premium TVs. One of the best ways to isolate and hopefully resolve these issues is by updating the firmware of the TV. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

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Full Name:
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Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent Sony_US

Bad audio, good picture

Brandon Posted 5 years ago

I bought the Sony over the LG series because Sony seemed to have more detail (especially in darker scenes). To make this short, do NOT buy this if you are interested in using ARC/eARC with Dolby Digital Plus! There is a known bug (verified by contacting Sony tech support) that causes Dolby Digital Plus audio to have random dropouts on ANY app you use (I'm not sure if this occurs with other devices connected to the TV, i.e. bluray players, gaming systems. And if the app you're using has DTS passthrough, it's unaffected as well). Netflix, youtube and others all have this issue. Sony says a fix is coming, but after reading on many many forums, this bug isn't limited to this specific model. After having the TV for 2 days and getting everything setup just the way I wanted it, Sony tech support has me do a factory reset (which doesn't fix it). Their work around was to disable DD, DD+ set everything to PCM, turn off eARC and a few other things, then told me to factory reset it again if it occurs. Really? No ETA of a fix. I gave it 2 stars because at least the picture quality is good. But to have a brand new TV and not be able to enjoy the audio capabilities of the apps almost just makes it an expensive computer monitor. By the way, I enabled Dolby Digital only for audio output, and no drops, so at least I have 5.1, just not the full capabilities of DD+

Hi Brandon, thank you for choosing and purchasing our Sony A8H OLED 4K Ultra HD High Dynamic Range Android TV. We're sorry to hear that you have an issue with your SONY unit. We would like to review your file so we can better assist you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or call us at 1-800-222-7669. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Case Number: Sony TV Model Number: Additional Information regarding your experience with the A8H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Earl Sony_US

My Sony XBR65A8H has to be replaced in 3 years

FloridaJacket Posted 4 years ago

This TV is junk after 3 years of use. Actually, it's demise was evident after only 2 years. Here were the problems I encountered... 1. Screen burn-in. This is really bad. See the photos for proof. Those shadowy areas in the bottom quarter and the vertical line down the middle are driving me nuts. 2. Lacks compatibility with Apple products for screen mirroring. This seems so simple but limits our enjoyment. 3. After a recent Sony update the unit began resetting while viewing nearly every day. Their tech support guided me through a fix. But that lasted a mere 2 week's It's back. I'm done with this unit. It's being replaced tomorrow. I bought this Sony from Best Buy and my replacement is a Samsung from Best Buy. What a waste of money. FYI, I've been a loyal user for several years. We have 3 Sony TV's in our home along with a Sony soundbar. In my honest opinion Bravia is not worth the money and is susceptible to an unacceptable shortened life.

Posted 4 years ago

Hi FloridaJacket,

Thank you for choosing and purchasing Sony Bravia TV.

We regret to hear that you are having issues with your Sony Bravia TV. Our Bravia A8H is a 2020 model, and it supports the Apple AirPlay, a feature that allows you to display content from Apple devices to this TV: https://www.sony.com/electronics/support/articles/00240540. You can review the exact model number of your Sony TV from this link: https://www.sony.com/electronics/support/articles/S1F0264.

If your Bravia is an XBR65A8H, you can send us an email with your case number and additional information about your A8H to socialsupport@am.sony.com so we can review your file.

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent Sony_US

Over priced and over rated

Rc1355 Posted 5 years ago

I was surprised at the lack of performance. The software is garbage. For this level of TV I was very surprised when I was told by staff “ the picture quality Is great but the software sucks” after I went to my local store to ask about the constant freezing and closing of apps. For the price.. is the picture truly that much “better” depends what you looking at. I returned and got a Samsung Q80T and it looks just as good, and the software is way better.

Hi Rc1355,

Thank you for choosing and purchasing Sony A8H Bravia LED Ultra HD TV.

We regret to hear that the TV had to be returned because of the software issue you had. This is usually not the case with our premium TVs. Any software-related issues can be resolved by updating the firmware of the TV. The software update includes key features, applications, bug fixes, and feature improvements.

We value your input and appreciate your feedback. We hope you will consider Sony again in a future purchase.

Thank you.
Vincent Sony_US

The LG I own is just better in every way.

anothernickname Posted 5 years ago

I'm giving the A8H two stars. I've used two different LG OLED over the last few years. The most recent would be the CX. The Sony is a great TV but if you compare to others in the same price range it's just not as good. The LG is much more refined in the OS, Settings, and overall picture quality. The sony seems to have a better "true tone" to the colors but that is the only aspect that is better. The sony has slight motion blur some of which you can clean up with settings but even then not nearly as good as the LG right out of the box. The CX is an exceptional tv. The sony is a very good tv. Since they both cost roughly the same.. I would definitely suggest the LG over the Sony. I should add that I am a long time Sony fan and before OLED that is what I used. I wish I would have waited a few years to let sony refine their product.

Hi, anothernickname,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you are experiencing a slight motion blur issue with your new Sony Bravia TV. This is not the experience we want you to have. Please make sure your TV has the latest firmware by performing a software update. The update improves the performance of the TV and includes key features, applications, and bug fixes.
We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent Sony_US

Picture issues

Picture Posted 4 years ago

The Bravia was delivered it seems to be having issues with consistent focus the geek squad delivered it and did the settings Looks wonderful some times not all the time called the assistant Manager at littelton location in co he said I will call you back on Friday to see if we can resolve yesterday no call back I looked up Sony recommended looks like when the geek tech came out the tv started doing automatic up date and he didn’t let it complete the model is last year and may even say that it is up dated but may not be

I would recommend this to a friend

Hi Picture,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you are experiencing a picture issue with your Sony BRAVIA TV. This is definitely not the customer experience we want you to have. If the software update did not push through, we can perform a power reset by following the guide here: https://www.sony.com/electronics/support/articles/00159487. Please perform a software update again by following the steps here: https://www.sony.com/electronics/support/articles/00119543.

Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent Sony_US

Beware to be Frustrated When Using Aps.

Padre Posted 5 years ago

I'm giving this T.V. a low rating simply because its technology sucks when using Aps. When installing Disney and Pandora, at first it worked fine, then no sound. After wasting a good amount of time with tech support via chat, I was told to uninstall and reinstall the Aps. Had I known how complicated this T.V. would be to use, I would have never bought it. This takes away from the joy of great image quality and sound when it works. If you're a techy, you may not have any issue with this. I like my T.V. to work without issues, and this T.V. requires trouble shooting, not my cup of tea.

Hi Padre,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear you are having an issue with the Disney and Pandora apps on your Sony TV and it is quite complicated for you to use these apps. This is definitely not the customer experience we want you to have. If you are still unable to uninstall and reinstall the apps, you can follow the guide from this article: https://www.sony.com/electronics/support/articles/00147386. Feel free to test the TV apps again and verify if it resolves the issue. The supplied remote control of your TV has a HELP button that will guide you on the Settings, Android TV functions, and other troubleshooting steps in a more user-friendly manner.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent Sony_US

Have had several issues related to the remote

Jerry Posted 5 years ago

Several times remote stopped working. Called Best Buy support but not helpful. Tried Sony online support. Not helpful. Finally reached person at Sony. Worked through many steps over a long period. Finally resolved. Situation happened again. I resolved myself.

Hi Jerry,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you had an issue with the remote control of your TV. Please make sure your TV always runs the latest firmware. It improves the performance of the TV and includes key features, applications, and bug fixes. This will lessen the possibility of having software-related issues with your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent Sony_US

Failed quickly

CarrieJ Posted 2 years ago

Didn’t have The ability to work for more than 2.5 years

Not Happy with this TV at all.

Sandeep Posted 5 years ago

Contrast is good but not Bright enough. At times there is no sound on my sonos sound bar. Also screen goes blank when using streaming device (there is sound but not picture and you have to select the input again for picture to show up). Not happy with the TV.

Hi Sandeep,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you are having an audio issue with your Sony Bravia TV and your soundbar and the TV's brightness is not enough. This is usually not the case with our premium TVs. Please ensure both your TV and soundbar have the latest firmware. Perform a software update if they are outdated. The software update includes key features, applications, bug fixes, and feature improvements. Feel free to test the TV and soundbar again and verify if it resolves the issue. With regard to the brightness, you can always adjust the picture quality (esp. the brightness) of your TV according to your preference: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent Sony_US

No Atmos on Disney+

Jnc123 Posted 5 years ago

Picture is what you would expect from a Sony. Android system is ok, but the biggest issue is streaming. Disney+ does not pass Atmos on the Sony app. Vudu and Netflix do. For the most expensive tv in its class, I expected more. Very dissatisfied

Hi Jnc123,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We are sorry to hear about your experience with the Disney+ app of your Sony TV. Your TV supports more than 5,000 apps. However, are features on certain apps that are not available to your TV. We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Despite the Disney+ app, we are happy that you like the picture quality as well as the Android OS. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended.

Should you need further assistance, you can email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
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Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent Sony_US

Somewhat disappointing, given the cost

Cdp10294 Posted 5 years ago

Picture quality on the TV is excellent, but the Sony interface/user experience is terrible. And my apps frequently freeze and require me to restart the TV in order to function properly. For the cost, this TV should work much more smoothly.

Hi Cdp10294,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that your Sony TV freezes frequently. This usually is not the case with our premium TVs. Please make sure the firmware of your TV is updated to date by performing a software update. The software update includes key features, applications, bug fixes, and feature improvements. Your apps should be updated as well to make sure they will run smoothly. Please visit the links below for more details:

https://www.sony.com/electronics/support/articles/00119543

https://www.sony.com/electronics/support/articles/00198696

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Vincent Sony_US

TV turns on by itself.

AFCajun76 Posted 4 years ago

I purchased this TV October of 2020. It started turning on by itself middle of last year. I changed a few settings and delt with it. Finally had enough and called Sony. They remote linked in and changed a few settings but the TV still has the same issue. Now the TV is out of warranty and I have to cover the cost of fixing this lemon.

Hi AFCajun76,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you are having an issue with your Sony BRAVIA TV. This is usually not the case with our premium TVs. We can follow the guide from this link to isolate and hopefully resolve this issue: https://www.sony.com/electronics/support/articles/00114471.

We want to make sure you’re taken care of and help check on your TV.

Should you need further assistance, you can email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent Sony_US

Never again.

Help Posted 4 years ago

Lots of flutter on certain channels. Remote has completely stopped.

Hi Help,

We regret to hear that you're having issues with the TV. We apologize for the inconvenience. In this case, please follow the troubleshooting steps to isolate and resolve this issue:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00200862

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A8H:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay Sony_US

Great. Picture - but will have to return it p

Quality Posted 5 years ago

Great picture. Already having problems with on/ off switch not working right

Hi Quality,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you had a display issue with your Sony Bravia. This is usually not the case with our TVs. Please make sure to perform a software update to download the latest firmware. The software update improves the general performance of the TV and includes key features, applications, and bug fixes. This is one of the best ways to isolate and resolve any possible software-related issues.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent Sony_US

Sony A8H

Ezp1978 Posted 5 years ago

Great picture bad quality the HDMI ports on the 65 inch terrible.

Hi Ezp1978,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We regret to hear that you are having an issue with the HDMI ports of your TV. This is usually not the case with our premium TVs. Please make your TV has the latest firmware by performing a software update: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads. The software update improves the general performance of the TV and includes key features, applications, and bug fixes. If you were using an external media player connected to the TV via HDMI connection, make sure the cable is connected securely to both the TV and the player. We also recommend using a premium high-speed HDMI cable for this TV.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Vincent Sony_US

Meh

Deacon Posted 5 years ago

Bought one, the sound went out within 10 days. The took it back to get another one. Next, there were two price drops. I caught one and got a refund. Would NEVER had paid the full price on this item. It varies on which shows look better or what looks like my last T.V.

Hi Deacon,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We are sorry that you had an audio issue with your first Bravia TV. This is usually not the case with our premium TVs. It's good to hear you already received a replacement unit. We highly recommend updating the firmware of the TV or turning ON the "Automatically check for update" function to make sure the TV will always have the latest firmware. The software update includes key features, applications, bug fixes, and feature improvements.

The picture quality will also depend on your source. To have the best viewing experience, we suggest playing high-quality videos or using high-quality streaming services with your TV.

With regard to the price drops, you can contact our local dealer directly to help you with that.

We want to make sure you’re taken care of and help check on your TV.

Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Vincent Sony_US

Speed of the TV is very slow!

Dxgoodie Posted 3 years ago

Tv is great but the speed is the worst. I have to plug off the tv just to reset everything because its lagging. It takes 15 mins just to wait for a application to play. I regret buying this tv.

Posted 3 years ago

Hi Dxgoodie, Thanks for sharing your experience with the 65 inch A8H Series TV. We're sorry if you have issues with its performance. please make sure to perform a software update to download the latest firmware for your TV. The software update improves the general performance of the TV and includes key features, applications, and bug fixes. For more information, kindly visit : https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads.

In case your TV is up to date and still exhibiting the same issue, we recommend performing a factory reset on your TV. Follow the steps in the link below : https://www.sony.com/electronics/support/televisions-projectors/articles/00159487

If the issue is still unresolved, please contact our Product Support team through this link so we can better assist you with your concern: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Regards,
-Craig Sony_US

Sony Won't Release FW Fix

SonyWontReleaseFWFix Posted 5 years ago

TV capabilities do not support standard Roku interface. Sony recognized and is aware of the problem but won't release fix until next major firmware update.

Hi SonyWontReleaseFWFix,

Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

We are sorry to hear that you are having an issue with the standard Roku interface on your Bravia TV. Your Sony A8H is compatible with Roku and other streaming devices. However, the full operations and features of third-party devices are not guaranteed with the TV. We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. This page will be updated for any changes or firmware update for your TV: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads.

Should you need further assistance, you can email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the A8H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Vincent Sony_US

Disappointed

Mike Posted 5 years ago

I was told that I was getting rewards for this purchase and didn’t. I was told I just needed to hit tv and my tv, cable box and Bose sound bar would all come on and it never does. Still can’t get it to work.

Hi Mike, thank you for choosing and purchasing our Sony A8H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. The CEC connection needs to be established for it to work. You may follow this link for more information: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00173195 If you are referring to the rewards mechanics of your dealer, you may contact them. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the A8H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Earl Sony_US

Customer Ratings & Reviews

Sony - 65" Class A8H Series OLED 4K UHD Smart Android TV

Customer reviews

Rating Filter

Top Mentions

Hoped for better

Brand response from SonyListens

Bad audio, good picture

Brand response from SonyListens

My Sony XBR65A8H has to be replaced in 3 years

Brand response from SonyListens

Over priced and over rated

Brand response from SonyListens

The LG I own is just better in every way.

Brand response from SonyListens

Picture issues

Brand response from SonyListens

Beware to be Frustrated When Using Aps.

Brand response from SonyListens

Have had several issues related to the remote

Brand response from SonyListens

Failed quickly

Not Happy with this TV at all.

Brand response from SonyListens

No Atmos on Disney+

Brand response from SonyListens

Somewhat disappointing, given the cost

Brand response from SonyListens

TV turns on by itself.

Brand response from SonyListens

Never again.

Brand response from SonyListens

Great. Picture - but will have to return it p

Brand response from SonyListens

Sony A8H

Brand response from SonyListens

Meh

Brand response from SonyListens

Speed of the TV is very slow!

Brand response from SonyListens

Sony Won't Release FW Fix

Brand response from SonyListens

Disappointed

Brand response from SonyListens

Sony - 65" Class A8H Series OLED 4K UHD Smart Android TV

Customer reviews

Rating Filter

Top Mentions

Hoped for better

Brand response from SonyListens

Bad audio, good picture

Brand response from SonyListens

My Sony XBR65A8H has to be replaced in 3 years

Brand response from SonyListens

Over priced and over rated

Brand response from SonyListens

The LG I own is just better in every way.

Brand response from SonyListens

Picture issues

Brand response from SonyListens

Beware to be Frustrated When Using Aps.

Brand response from SonyListens

Have had several issues related to the remote

Brand response from SonyListens

Failed quickly

Not Happy with this TV at all.

Brand response from SonyListens

No Atmos on Disney+

Brand response from SonyListens

Somewhat disappointing, given the cost

Brand response from SonyListens

TV turns on by itself.

Brand response from SonyListens

Never again.

Brand response from SonyListens

Great. Picture - but will have to return it p

Brand response from SonyListens

Sony A8H

Brand response from SonyListens

Meh