See more imagesSony - 65" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
- Model:
- XR65A95L
- SKU:
- 6553383
Highly rated by customers for:
See more imagesHighly rated by customers for:
JohnM Posted
Had my XR-65A95L 4 months and then the volume went out. Took almost a month to get parts and repaired (main board) It lasted 1 night and now the TV turns on and off at random. Sony customer service is the worst I have ever scene. Constant wait 24-48 hours for return call if you get one at all which was my case. Would not connect me to a manager. Currently I have been without a TV for over a month. Would NOT BUY anything from Sony ever ever again. Best Buy would not help me resolve through Sony and refuse to connect me to a manager as well. Done with Best Buy as well #SonyElectronics #SonyTV #Warranty #BestBuy
Posted
Hello JohnM,
Thank you for considering Sony products.
We sincerely apologize for the frustration you've experienced with your XR-65A95L. We understand how disappointing it can be to encounter issues with your television, especially after waiting for repairs. Your feedback regarding our customer service is invaluable, and we take it very seriously.
We want to ensure that your concerns are addressed properly. Please reach out to us directly via email at socialsupport@am.sony.com. Our team is committed to resolving your issue as swiftly as possible and will do everything we can to assist you.
To help us expedite your case, please include the following details in your email:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience as we work to resolve this for you. We look forward to assisting you further.
Best regards,
-Fred
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Scott Posted
I've had my eye on the Sony A95L for a while, but every time I receive one, the screen is flawed due to poor manufacturing. After going through five units from Best Buy, each has had issues like scratches or imperfections from the poorly applied anti-glare coating. It's incredibly frustrating to invest in a premium TV only to find damage right out of the box. After months of trying, I’ve lost hope that I'll receive a flawless screen. This is unacceptable for a high-end product.
Posted
Hi Scott, Thank you for your feedback regarding the Sony A95L. We sincerely apologize for the inconvenience and frustration you've experienced with the screen quality of the units you've received. This is certainly not the experience we want for our customers, especially with a premium product like the A95L.
We take quality control very seriously and are committed to ensuring that our products meet the highest standards.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case ID:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Carl
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DavidG Posted
Ive owned this $3,400 display for barely 6 weeks. After the first 4 weeks of using it with no problems, it began having issues where the screen would be fully pinkish/orange. I only use this tv for gaming on my xbox x and I only play one game at that. I was using the 120Hz hdmi port with a new cable to match. After a couple days of rebooting the tv, it started just going black with no sound and red flashing LED's. I eventually switched to a different hdmi port (earc) and that worked for day before it continued to go black again. I had to schedule an in-home replacement and now have to wait over two weeks. Im grateful for that option from Geek Squad, however, I'm actually quite unsure that I even want this model anymore. Why replace it and risk getting another lemon? For $3,400 this thing should be state of the art, not something broken that I have to sit n look at while I wait for another one to be delivered. Massive fail on Sony's part, as Ive inquired about this issue with this model and was told that it has happened with many other units. Im actually debating just getting a refund instead. Note - Before becoming defective, the display did have impressive picture quality, which was why I bought it in the first place.
Bob123 Posted
Sony does not package the TV well. The styrofoam sheeting left scratches and marks on a $5,000 TV!! Sony is usually known for quality so I’m dismayed. I’ll be switching to the LG brand since they know how to package a TV right.
Posted
Hello Bob123,
We regret to hear about the damage caused by the Styrofoam sheet in the packaging of our Sony TV. This is usually not the case with our TVs. Please allow us o help.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Marco
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JamesS Posted
I have had this tv for less than 2 years and it is no longer working. When powering on the tv it has 6 blinking red lights. I just spoke with Sony support and since the warranty is only 1 year they can't do anything other than advise me to take it to a local repair center. They wouldn't even provide a discount on purchasing a replacement tv. So a TV that I paid $2500 lasted 23 months and is now e-waste. Sony wouldn't even allow me to buy a replacement board to fix it myself
Posted
Hi JamesS,
I understand that your XR65A95L is having issues with 6x red blinking lights. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
One of our technical specialists will call you back within 2 business days.
Sincerely,
Eliab
Sony Social Support
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JosephCP Posted
Bought my 65” Bravia XR A95L from Best Buy on 6 April 2024. The A95L stopped working in late December 2024. When it was working the A95L provided excellent picture quality. A top of the line TV should last more than 8 months. So far having no issues with Sony Returns folks. Will update when I finally get a replacement TV.
Posted
Hi JosephCP,
Thank you for choosing and purchasing our XR A95L OLED 4K UHD Smart Google TV. We are sorry to hear what happened and we always appreciate customers who take time to give us their feedback. If you encounter any problems regarding with your replacement unit we're able to help out in any way.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV
We are sorry for the inconvenience and please let us know how the replacment goes.
Regards,
David
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Alaska Posted
Good morning, my SONY 65 BRAVIA XR - A95L - AFTER 10 MONTHS FAILED! The motherboard went out NO EXTERNAL SOUND and this is a very common problem with this TV! I told SONY the TV was used very little hours and at $3000 when I purchased it for 10 months of use that $300 per month for cost of ownership! Sony agreed to give me one additional year warranty. No revision on the motherboard! 100% confident it will fail again…. I absolutely LOVE SONY but yhis a disappointment for a SONY MASTER SERIES TV…..
Posted
Hi Alaska,
We're sorry to hear you're having trouble with your A95L, that's definitely not the experience we want you to have with a TV, especially one you love so much. We completely understand your frustration and why you'd be worried about this happening again.
We see that we've already extended your warranty for an additional year, which we hope provides some peace of mind. We take all customer feedback seriously and are actively working on improving our products. Your comments about the motherboard are valuable.
We're dedicated to making sure you're happy with your purchase and to providing high-quality products. We are here to help if you have any more questions or concerns.
We appreciate your loyalty to the Sony brand.
Sincerely,
Estefany
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JONATHAN Posted
I was excited to get this new, expensive, high end TV, and I was very happy with it until the main board failed at 7 months. The TV simply shut itself off and it flashes the red led in groups of three flashes. I contacted Sony and they initiated a warranty repair. I was then notified by email that the main board will not be available for at least two weeks and that time is subject to change! I am trying to contact the Sony rep in charge of my case to see if they can expedite delivery of part or replace the TV. As of right now my new A95L is dead on my wall for at least two more weeks and I am very disappointed!
Posted
Hello JONATHAN,
Thank you for considering Sony products.
We regret to hear that the main board failed after just seven months and is currently unavailable. Additionally, we understand that the XR65A95L TV has shut itself off and is displaying a red LED light that flashes in groups of three. We sincerely apologize for any inconvenience caused by the repair process. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
In order to assist you more effectively with the repair process and keep you updated, please contact us at socialsupport@am.sony.com. We kindly ask that you include the following information in your email:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
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SusanP Posted
My experience was very poor. After owning the TV for approximately a year and a half, the TV died and showed 6 blinking lights. It turns out it needs and new power board and screen and can't be repaired. Neither Sony nor Best Buy will do anything to help me. Buyer Beware!
Posted
Hi SusanP,
We're very sorry to hear about the issues you’ve had with your XR-65A95L TV and the frustration it has caused.
We understand how disappointing it is when a product does not fulfill your expectations. Please accept our sincere apologies for the inconvenience you’ve experienced.
Your feedback is important to us and we will make sure it’s shared with the right teams to help improve our products and services in the future.
Thanks for considering Sony and for taking the time to let us know.
Sincerely,
Estefany
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DrewB Posted
The tv was awesome when it worked but after around a month of owning it, the tv will not turn on. I contacted Sony support but have heard nothing back recently. There are 3 red lights that flash when trying to turn it on, hopefully a replacement comes soon.
Posted
Hello DrewB,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you’re experiencing with your XR65A95L TV and for the delay in communication from Sony support. We understand how frustrating it is when a device stops working after a short time, especially one you were excited to use.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
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EricJ Posted
A great tv ruined by horrible sound bar support. Completely unintuitive design and it breaks constantly forcing you to restart the entire System to get sound again. What a shame.
Posted
Thank you for sharing your feedback, EricJ.
We are very sorry to hear about the difficulties you are experiencing with your soundbar setup and the issues of constantly needing to restart your XR65A95L to restore audio. We completely understand how frustrating it is when a premium TV, which you otherwise enjoy, is hampered by connectivity and sound issues. That is certainly not the seamless, high-quality experience we aim to deliver.
We specifically design our BRAVIA televisions to work effortlessly with our full ecosystem of audio products, and it is disappointing to hear that the experience has been "unintuitive" and unreliable for you. Your feedback regarding the design and the required system restarts is extremely valuable, and we will certainly pass this on to our product and engineering teams for review and improvement.
We want you to fully enjoy your TV. We would encourage you to reach out to our dedicated product support team, as they may be able to offer specific, advanced troubleshooting steps or firmware solutions to resolve the intermittent sound issues you are encountering without requiring a full system restart.
You can find contact options here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you again for taking the time to share your honest experience.
Best regards,
Gus,
Sony Social Media Team
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JayM Posted
I purchased the this Sony Bravia XR A95L and it was dead right out of the box. Spoke with Sony and Geek Squad both said that there was no fix for it and to just return it. So after transporting it home, moving it into my house, unboxing it and setting everything up I had no picture when I powered it up. I had to completely repackage everything, move it again back to my truck and return it. I do have to say that Best Buy performed a totally hassle free return and were very helpful during the process. Does Sony not even test these prior to shipping them out? Evidently not! A $3500 top of their line TV. Shame on Sony. Sony wasted my time and energy without any consideration.
MichaelW Posted
Swindled by the store. Requested help and a callback. Received neither. Did not come with promised components or accessories. Issues started immediately after warranty expired
Posted
Hi MichaelW,
Thank you for reaching out and sharing your concern. We’re sorry to hear that this has been your experience, as it's certainly not what we aim for with our Sony BRAVIA TVs. To help resolve the issues you're encountering and enhance your viewing experience, we'd love to gather more details.
Please email us at socialsupport@am.sony.com with the following information so we can better assist you:
Name:
Username:
Model Number:
Detailed Issue:
Telephone Number:
We look forward to helping you resolve this promptly. -Maria
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ParthaM Posted
Totally mismanaged and wasted my time. Bravia Sony TV is not working after spending $5800 on the total purchase with sound bar
Posted
Hi ParthaM, We're sorry to hear about your TV. If you still have the unit, kindly let us know what the issue is. Our support team can help your resolve your concerns.
you may also contact our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Best regards,
Craig
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JTTT Posted
ever spent $3500 on a tv and had the audio continuously crackle? because i have
Posted
Hi JTTT,
Thank you for choosing and purchasing our XR A95L OLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. We need more details regarding your concern. In the meantime, power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A95L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
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ShelleyL Posted
Spending this much on a tv and having to unplug it constantly while it is wall mounted so it would reboot and clear up glitches is pathetic. No way to get real service and the tv is only a month old. Sound doesn’t even match up with the mouths- new sound bar with tv.
Posted
Hi ShelleyL,
Thank you for choosing and purchasing our BRAVIA XR A95L OLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
To isolate the issue, update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/oled-tvs-android-a95l-series/xr-65a95l/software/00299248
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XR65A95L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
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