Customer Ratings & Reviews

Posted 3 weeks ago

Hi Hector,

Thank you for sharing your feedback, and we are incredibly sorry for the frustration this has caused. Buying a brand-new setup should be an exciting upgrade, not a daily headache of unplugging cables and restarting systems just to get audio.

To help fix these connection drops and get your system stable, we’d love to suggest a few quick steps that usually clear up these HDMI handshake issues:

1- Check the HDMI Port: Make sure your premium cable is connected to the correct eARC port on the back of your BRAVIA 9. This is specifically located on HDMI Port 3.

2- Enable BRAVIA Sync: Turning this on allows the TV and soundbar to talk to each other properly and stay in sync.

On the TV: Go to Settings > Channels & inputs > External inputs > BRAVIA Sync Settings and make sure everything is turned on.

On the Soundbar: Go to Settings > HDMI Settings > Control for HDMI and set it to ON.

3- Update the TV Software: Handshake glitches are often fixed with a quick update. On your TV, go to Settings > System > About > System software update to make sure you have the latest version.

If you try these out and the audio still keeps dropping, we want to look into this deeper for you. Please reach out to our technical team directly so we can run some further diagnostics and get this sorted out for you:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thank you for considering Sony!

Best regards,
Dominick

Posted 1 month ago

Hi RajeevK,

We apologize for the frustration and disappointment regarding the contents of the box. While our soundbars typically include an HDMI cable to get you started, we are sorry to hear yours was missing or that the setup process was not as expected. If you decide to give Sony another try in the future, please reach out to us directly so we can ensure you have everything needed for a seamless experience right out of the box.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 4 months ago

Hi Zimm,
Thanks so much for sharing your feedback with us. We’re glad to hear you love the sound of the BRAVIA Theater Bar 6 when it’s up and running, but we are incredibly sorry to hear about these power issues. We’d love to help you get this fixed, so here are a few troubleshooting steps to try:

-Make sure the power cord is pushed all the way into the back of the bar and the wall outlet.

-Plug the bar directly into a wall socket instead of a power strip to rule out a faulty surge protector.

-Unplug the bar from the wall for about 60 seconds, then plug it back in.

-Check that the ventilation holes on the subwoofer are not blocked.

-Reset the subwoofer. Press and hold LINK on the subwoofer for more than 10 seconds.
You can find the full instructions right here: https://helpguide.sony.net/ht/2088/v1/en/contents/117_Resetting_the_Speaker_System_2088.html

If it keeps shutting off, please reach out to our support team right away.
You can find their contact details on this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thanks for considering Sony products and bringing this issue to our attention.
Warm regards,
Estefany

Posted 6 months ago

Hi ScottT,
We're sorry to hear you're not fully impressed with the sound of your HT-B600 right out of the box. That's definitely not what we want for you and it's a great possibility that a few changes in the settings could make a huge difference.

Here are a couple of things you can check right now:

-The HT-B600 usually has several sound modes (like Cinema, Music, Standard, or Auto). Try cycling through these to see if one better suits your content and personal preference.
-If voices are hard to hear, look for the "Night mode" feature in your sound settings. This can help bring dialogue forward.

Additional information is available at the link below.
https://helpguide.sony.net/ht/2088/v1/en/contents/022_Adjusting_Sound_Quality_2088.html?search=sound

If needed, please don't hesitate to reach out to our dedicated Sony support team. They can walk through the exact setup and settings of your HT-B600 with you step-by-step.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thanks for considering Sony products. We appreciate your feedback.
Warm regards,
Estefany

Posted 3 months ago

Hello JamesA,

Thank you for considering Sony products.

We are sincerely sorry for the frustration and inconvenience you've experienced with the HTB600 soundbar not connecting to your Sony TV. We strive for a seamless setup and regret that this wasn't your experience.

We recommend getting in contact with our support team so we can gather more details and check the compatibility settings with your TV. You can reach us here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Best regards,
-Fred