See more imagesSony - BRAVIA Theater Bar 9 with 13 speakers, Dolby Atmos/DTS: X - Black
- Model:
- HTA9000
- SKU:
- 6577855
See more imageswould recommend to a friend
Doug Posted
Great look. Great build. Great sound (in the store). Unfortunately when I bought the Bravia 8 it would not complete the installation in the app. Keep in mind that the only way to use this system is with the app. I called in for support and was told to go to the store and swap the unit out. I went to the store and they didn’t have another 8 in stock so I paid the difference for a 9 that was in stock. I took it home, set it up, and launched the app only to run into the same problem. It would not complete the connection. After hours of restarting my router, my modem, my phone with no success I decided that the Sony Bravia 8 or 9 was not for me. I returned the 9 and the subwoofer and went for a Sonos Arc Ultra system. I went home, set it up, launched the app and completed the installation and now have an amazing system that brings movies to life. This is not meant to slam Sony but the app needs help..obviously. Also I want to mention that Cole who works in the Independence Blvd store was great to work with. Go see him if you are in the market for a home theater system.
This review is from Sony - BRAVIA Theater Bar 8 with 11 speakers, Dolby Atmos/DTS: X - Black
Posted
Thank you for sharing your detailed and honest feedback, Doug.
We are so sorry to hear about the significant issues you experienced while trying to set up your HT-A8000 and the subsequent HT-A9 system. It's incredibly disappointing to hear that you had to return our products, especially after such a frustrating setup process. This is not the experience we want for our customers, and we sincerely apologize for the frustration and inconvenience this caused you.
We understand that the app is a crucial part of the setup, and we are working with our teams to address these issues. We have shared your comments with our development team, as this is the kind of insight that helps us improve.
Thank you also for the kind words about Cole in the Independence Blvd. store.
We appreciate you giving Sony a chance and for taking the time to write such a comprehensive review.
Best regards, Gus, Sony Social Media Team
some1 Posted
[Employee of bestbuy] I purchased this soundbar as an "upgrade" from my previous Sony soundbar but it didn't turn out the way I hoped. The Sony BRAVIA Theater Bar 9 requires the Sony BRAVIA Connect app. The soundbar sounded amazing the first night after the initial setup. The 2nd time using the soundbar was when I noticed how terrible it is. After turning on a movie, no sound was coming out of the soundbar. The BRAVIA Connect app needs to be turned on when you watch anything. I turned on the app but no sound was coming out still so I turned off the soundbar on the app and turned it back on which caused it to work again. The app will say "Dolby Audio 5.1 ch" when a movie is playing and "Dolby Audio 2.0 ch" on YouTube. The 3rd time using the soundbar, I encountered the same issue again. Turning the soundbar on and off like I did the time before did not work this time. I assumed that I had a malfunctioning piece of hardware so I exchanged the soundbar. After replacing the soundbar, I kept having the same problems with the app. I will turn on the app and play a movie, the soundbar will be connected to the TV but it will keep saying "No audio signals" while the movie is playing. Some times restarting my Sony TV will work, some times turning the soundbar on and off on the app will work, most times the soundbar won't work at all. An update for the app is needed in February 2025 which caused the soundbar to stop connecting. I had to replace the device on the app but it couldn't register the device. After an hour of the device not registering, I started to write this review and wanted to get a screenshot of the error. The error failed one more time before finally working. The Sony BRAVIA Theater Bar 9 is a major disappointment. The Sony BRAVIA Connect app is terrible. When the soundbar works, it sounds really great but the stress of whether or not it'll work is not worth it. If I was still within the time frame to return this product, I would. I should have purchased a BOSE soundbar instead.
Posted
Hello some1,
Thank you for sharing your feedback. We are truly sorry to hear about your experience with our BRAVIA Theater Bar 9 (HT-A9000). Customer satisfaction is our top priority, and we strive to provide high-quality products. Your issue seems to be related to connectivity and performance. Here are a few troubleshooting steps that might help improve your experience: Stable Connection: Ensure that the Wireless Playback Quality is set to "Priority on Stable Connection." You can do this via the Sony | BRAVIA Connect app. Select Settings → Wireless Speaker Settings and set the Wireless Playback Quality to "Priority on Stable Connection."
Stable Connection: Ensure that the Wireless Playback Quality is set to "Priority on Stable Connection." You can do this via the Sony | BRAVIA Connect app. Select Settings → Wireless Speaker Settings and set the Wireless Playback Quality to "Priority on Stable Connection."
Speaker Positioning: Ensure that the control box and speakers are correctly placed and not obstructed. Moving the speaker more than 5 cm (2 inches) away from the side of the wall can often help with sound quality. If the speaker is in a corner, turning it about 45 degrees can improve performance.
Software Updates: Check that your soundbar and connected devices have the latest software updates. For details on software updates, refer to the product Help Guide or go to Settings → Software update in the Sony | BRAVIA Connect app.
Interference: Interference between the network connection and speaker connection may occur. Try switching the band of the wireless LAN router to 2.4 GHz and set up the wireless network connection again.
For more information, please visit the following link:
https://www.sony.com/electronics/support/articles/00267910
If the problem continues or if you need further information or technical support, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
AnthonyT Posted
This is a terrible product, it stopped working after 3 months. There is absolutely no support from Best Buy based on the short time since purchase. I’m currently working with Sony to resolve connection issues. I would not recommend this product.
Posted
Hi AnthonyT,
This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. Your feedback is extremely important to us and is very much appreciated. We would like to know more about the issue and review your file. We also want to make sure that everything is handled accordingly. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
TechSpoob Posted
This is the worst soundbar ever! Audio dropouts, only very levels of sound, hard to hear dialogue, constantly disconnecting from the TV, I hate that you have to use an app to set it it up. Why can't you stupid, lazy morons back go back to how to use make soundbars? back when you used to make actually good products instead of garbage. I hate the stupid, gimmicky virtual surround sound processing feature Sound Field. It just makes sound worse. Everything actually sounds better with it off. Can we please just get Dolby Atmos without the fake gimmicky virtual surround? I like that you finally got rid of the the truly terrible Vertical Surround Engine. Sound quality is good only sometimes for certain things. I hate that the app forces to also setup your Sony TV with the app. The app sometimes randomly stops working and is terrible. You never use to need to control a Sony Soundbar. I hate how it always asks me to reset up my Sony soundbar with TV every time I turn on my TV. I just want a soundbar like the one I have now that is simple to use and just works but without any stupid sound processing gimmicks and doesn't require an app in order to set up and use and doesn't work and is terrible and extremely difficult to set up.
This review is from Sony - BRAVIA Theater Bar 8 with 11 speakers, Dolby Atmos/DTS: X - Black
Posted
Hi TechSpoob,
Thanks for the review and for sharing your honest feedback with us.
We are incredibly sorry to hear that your experience with the HT-A8000 has been so frustrating.
We hear you loud and clear about your preferences for simpler setups, reliable connections, and how you want features like Dolby Atmos and the app to work. Your feedback helps us understand what we need to improve.
We want to help make this right and look into those technical issues with you. Please reach out to our support team directly so we can assist you with these problems: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
We really appreciate you giving Sony a try and letting us know about your experience.
Warm regards,
Estefany
Tony Posted
This soundbar is not deserving of the Sony premium badge. Nothing but constant issues from the getgo. I got distorting flatulance sound coming out of speaker and sw5 subwoofer, as well as cutouts on the rear rs5 speakers. I updated it to the latest firmware and even went through all the diagnostic steps which include resetting my router. I even tried it on another network and again, same issues. Sony pins the blame on my wireless network. However my network is top notch (verizon fios gigabit) with no issues with any other products, including my other soundbars from Samsung and Bose. Sound quality is mediocre at best. Surround effects and atmos bubble is decent. However, dialogue is absolute trash. Simply terrible and worse than some old cheap soundbars that I have used in the past. Bass is non existent and music quality is total garbage. If I could give this soundbar negative stars, I would.
Posted
Hi Tony, Thanks for sharing your feedback. We're sad to hear your dissatisfaction on the product and this is definitely not what we wanted your to experience. May we ask for your case ID so we can review?
You may reach us back at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Nope Posted
I bought this to replace the HT-S7000 and accompanying subwoofer. I should have returned it when I had the chance. The remote is worthless. There is no display on this like most of its predecessors at this price point. They force you to use their Bravia app. It continuously disconnects from my bar/woofer and refuses to reconnect. Sad. Genuinely sad. The HT-S7000 still sounded better. Even without Atmos.
Posted
Hi, Nope,
Thanks for sharing your thoughts on the WF-C710N. We're certainly sorry to hear that your experience with them wasn't what you'd hoped for, and we truly appreciate you taking the time to provide such valuable feedback. Rest assured, your comments are being shared directly with our dedicated Sony team as we're always looking for ways to refine and enhance our products.
Thank you for considering Sony products, and we hope you have a nice day.
-DiegoV
rkmovies Posted
If you value any sense of audio fidelity and even surround sound imaging this is not the soundbar for you. At this price point absolutely terrible. Bought four soundbars for a comparison. This one, Sonos Arc Ultra, Polk Magnifi Ax and Sennheiser Ambeo Plus. All three on sale far exceed every sound characteristic, from vocal to surround sound. Hard to believe anybody would buy it and you owe it to yourself to try others!
Posted
Hi rkmovies, We're sorry to hear that you are not happy with your BRAVIA Theater Bar 9 speaker. This is definitely not what we wanted you to experience. To improve the sound quality on your HT-A9000, you can try the following steps:
1) On the Sony｜BRAVIA Connect or Sony | Home Entertainment Connect app, go to Settings → Wireless Speaker Settings → Wireless Playback Quality, and set it to "Priority on Sound Quality".
2) On the Sony｜BRAVIA Connect app, go to Settings → Sound Settings, and disable DSEE Ultimate.
3) Ensure that your HT-A9000 has the latest firmware update, which includes stability improvements. You can check the current software version and update it if necessary.
4) If you are experiencing audio sync issues, connect the source device directly to the Home Theater System or Soundbar using an HDMI cable. This can help improve the synchronization between audio and video.
5) If you are using a Bluetooth connection, ensure there are no obstructions between the unit and the connected device. Place the devices closer together to improve signal transmission. Additionally, turn off any nearby Wi-Fi devices that might be causing interference.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Doug Posted
Could not get it to complete the install in the app. Was told by support it was defective so returned it for the next model up and the same issue happened. Should have listened to the other reviews saying the same thing. Disappointed bc it is built well. Returned for SONOS Arc Ultra.
Posted
Hello Doug,
Thank you for considering Sony products.
We sincerely apologize for the challenges you encountered during the installation process of the HTA9000 and the replacement model. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
MarkG Posted
Was happy to match this sound bar with my Sony tv, couldn’t use the center option don’t a lot of hissing, trouble shouted everything and just used it without that option. Have to keep the Bass at minimum because speakers can’t handle it and cracks and pops . It is pretty loud but sucks without the Bass
This review is from Sony - BRAVIA Theater Bar 8 with 11 speakers, Dolby Atmos/DTS: X - Black
Posted
Hi MarkG,
While it's good to know it can get loud, we're sorry to hear about the lack of bass at higher volumes and there is hissing noise when connecting the BRAVIA Theater Bar 8 and your Sony TV with the Center Speaker Mode enabled. We would like to discuss this with you further to ensure proper connection and settings. In the meantime, we highly recommend downloading and installing the latest software for the TV and Soundbar. These updates include key features, applications, bug fixes, and feature improvements.
You may hear a hissing sound when using the TV's Acoustic Center Sync function. If this happens, in the area where the power cable comes out of the back of the TV and the area around other external devices, make sure to keep the cables of the Acoustic Center Sync device away from those cables.
Note: Due to the nature of electronic devices, you may hear a slight noise when you're very close to the TV speakers. This is not a malfunction. When watching TV from an appropriate viewing distance, this should not be audible. Additionally, there may be cases where the audio signal of the content being played contains components that sound like noise.
If the issue persists, reset the speaker system by following the steps here: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a8000/articles/00250225
Should you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
RobertP Posted
The Bravia sound bar sounds good, but the Geek Squad (and I) were unable to get it to reliably control the sound, both on/off and volume. And we tried replacing the Sony Bravia TV, too. Their assessment was that the sound bar (and we actually tried two of them) was defective.
This review is from Sony - BRAVIA Theater Bar 8 with 11 speakers, Dolby Atmos/DTS: X - Black
Posted
Hello RobertP, thank you for bringing this out to our attention! We’re sorry to hear that you’re having trouble controlling the BRAVIA Theater Bar 8. It’s great to know that the sound bar is functioning well, which suggests that the issue may be related to the installation. We’d be happy to assist you through this process! Please contact the Sony support team directly via phone or chat using the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht. We’re here to help! Sincerely, -Jenn
PedroD Posted
For the price I have gotten better that was less expensive. The sound quality was very poor. I had to max out the volume just to compete with a lower level sound bar. I would not recommend this product. I had to return it and get something better.
This review is from Sony - BRAVIA Theater Bar 8 with 11 speakers, Dolby Atmos/DTS: X - Black
Posted
Hello PedroD,
Thanks for your candid feedback regarding the BRAVIA Theater Bar 8. We are truly sorry to hear that your experience with our product did not meet your expectations and that you were disappointed with the sound quality.
We take all customer feedback seriously, as it helps us understand where we can improve. It's concerning to hear that you had to max out the volume and that the performance didn't live up to what you’ve experienced with less expensive alternatives.
For future reference, our Theater Bars are designed to be calibrated and controlled through the BRAVIA Connect app, which optimizes the sound to your specific room and setup. We believe using the app would have significantly improved your listening experience.
We're sorry that you had to go through the process of returning the product. While we understand you have already found a replacement, your insights are incredibly valuable. We hope you will give us another chance in the future, and we encourage you to contact our support team directly next time so we can help you get the best possible performance from our products.
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
KarlheinzP Posted
The poor Overall Rating is not due to the product itself, it reflects the poor (or non existing) customer support from Best Buy. I ordered an Open Box product which was categorized as being in "Excellent" condition. According to the Best Buy website, Open Boxes ship with all parts that belong to the product. In my case, all hardware (wall fixtures and stands) as well as the cable that allows to use the TV as center speaker were missing. When I called support, I was told that yes, Excellent means all parts should be there but if not, the Best Buy policy is not to do anything - it's the customer's problem to fix, they are not willing to do anything. I spoke with a supervisor as well, same poor answer. I understand that mistakes can happen, but a company interested in customer satisfaction would be willing to correct their mistakes. So if you are looking to buy the bar, make sure to get it from a company that stands behind their promises.
This review is from Sony - BRAVIA Theater Bar 8 with 11 speakers, Dolby Atmos/DTS: X - Black
Ekjorg Posted
I purchased this from Best Buy in Nov 2024. Earlier in 2025 I started experiencing a sort of “brick mode” from the soundbar. Sony has failed to properly diagnose the issue now 3 times. When the soundbar has been shipped to Sony it was no longer bricked, and they shipped it back. It was working for 1-2 weeks upon receiving it back and then bricks again. As of this review it has now bricked for the 4th time. Sony has indicated exchange is likely, but I would not be surprised if this happens on the new one as I have read of several orher users experiencing the same exact issue. Good luck!
Posted
Hello Ekjorg,
Thank you for considering Sony products.
We’re very sorry to hear about the ongoing issues you’ve faced with your HTA9000 soundbar and the frustration it has caused. This situation does not reflect the quality and service standards we aim to deliver. We understand how disappointing it is to have the problem persist even after multiple repairs, and we sincerely apologize for the inconvenience. Please be assured that your feedback is being shared with our specialized team for thorough review as we continue to work on improving our products and support. Thank you for your patience and for bringing this to our attention.
Best regards,
-Fred
HarmonicaJo Posted
Worked great for about 1 month with our Sony Bravia TV. Great sound, I was impressed. But then, it became very muted when I initially turned on the TV, and now I have to turn the TV off, and back on to get it to work. Of course, it is too late to return. I reinstalled the soundbar, didn't help. Now what?
This review is from Sony - BRAVIA Theater Bar 8 with 11 speakers, Dolby Atmos/DTS: X - Black
Posted
Hi HarmonicaJo, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with your Sony unit. Please make sure that both your TV and the HTA8000 soundbar have the latest software updates installed. Please check this link for more details:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a8000/downloads
Perform a power reset on both your TV and the HTA8000 soundbar. Turn off both devices, unplug them from the power outlet, wait for about 60 seconds, and then plug them back in and turn them on. If the issue persists, you might want to try resetting the TV and the soundbar to their factory settings. You can follow this link for more details:
https://helpguide.sony.net/ht/208283c/v1/en/contents/117_Resetting_the_Speaker_System.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
SanyaInsolent Posted
Returned this soundbar, it is very weak across the board. Absolutely not worth the money, I bought solid edifier r2850db speakers instead, they sound and give massive sound 5 times better! And they cost 2 times cheaper. Never buy soundbars! Translated with DeepL https://www.deepl.com/app/?utm_source=android&utm_medium=app&utm_campaign=share-translation
This review is from Sony - BRAVIA Theater Bar 8 with 11 speakers, Dolby Atmos/DTS: X - Black
Posted
Hi SanyaInsolent,
Thank you for your time writing this review. We're sorry to hear that we were not to meet your expectations with the sound quality of the BRAVIA Theater Bar 8 and that you returned the unit. This is definitely not the news nor experience we want you to have. There are steps that you can perform on the unit to adjust the settings and improve the sound quality. We appreciate your feedback and hope that will still shop Sony again in the future. Thanks again for shopping Sony. - Kris
Nothanks Posted
Bought this on aug 2025 and it stopped working all of a sudden feb 14 2026. I would not go for this i should have stuck to sonos.
This review is from Sony - BRAVIA Theater Bar 8 with 11 speakers, Dolby Atmos/DTS: X - Black
Posted
Thank you for contacting Sony.
We are truly sorry to hear that your BRAVIA Theater Bar 8 stopped working after only a few months of use. We understand your frustration, especially when comparing it to other premium systems, and we want to help you get your home theater back up and running.
Before considering other brands, we recommend trying a power reset: unplug the unit for at least 60 seconds and then plug it back in. If it still doesn't power on, you can perform a factory reset by holding the Power button on the bar itself for more than 10 seconds.
If these steps do not resolve the issue, please contact our specialized support team. They can help you with warranty options to ensure you get the high-quality experience you paid for.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Thank you for considering Sony.
Best regards, Gus, Sony Social Media Team
RobertS Posted
So disappointed with this. It will be going back right when I am done typing this review along with the sub and rear speakers. I bought open box and even with the deep discount, it is not worth the money. The tv speakers almost go louder and sound better. Triple checked all the settings and it still sounds like crap.
This review is from Sony - BRAVIA Theater Bar 8 with 11 speakers, Dolby Atmos/DTS: X - Black
Posted
Hi RobertS, we are sorry to hear that the Sony - BRAVIA Theater Bar 8 did not meet your expectations. We are committed to improve our products so that they exceed our best consumer satisfaction, your feedback is very much appreciated. Thanks for considering Sony. Best regards, Dominick.
JenniferM Posted
Sounds pathetic for a $1,000 speaker. Apparently, you have to have a tv with a good sound output. I paired this with a Samsung tv and it definitely doesn't sound like the one in the store.
This review is from Sony - BRAVIA Theater Bar 8 with 11 speakers, Dolby Atmos/DTS: X - Black
Posted
Hi JenniferM,
We're sorry to hear about your experience with the BRAVIA Theater Bar 8 and appreciate you sharing your feedback. We understand how frustrating it is when the in-store sound quality doesn't match your home setup.
It sounds like there may be an optimization issue between the soundbar and your Samsung TV. The Theater Bar 8 is designed to deliver incredible sound, and we have a few recommendations to help enhance your audio experience:
1. Use High-Speed HDMI: Ensure you are using a high-speed HDMI cable between your TV and the soundbar to guarantee full compatibility with the latest sound formats. You can use the one that is included in the box.
2. Activate Sound Field: On the soundbar remote, press the Sound Field button. This outputs sound with the full surround effect, significantly increasing the sense of presence.
3. Perform Sound Field Optimization: Use the BRAVIA Connect app, go to Settings > Sound Settings > Sound Field Optimization. This process will fine-tune the surround effects for your specific room.
If you continue to experience issues or would like personalized assistance to ensure your new soundbar is set up for the best sound, please contact our dedicated technical support team here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
We hope you find these steps useful and thank you for considering Sony!
Regards,
Dominick
ChandlerhB Posted
Sound quality is good, but compatibility is challenging. Not user friendly.
This review is from Sony - BRAVIA Theater Bar 8 with 11 speakers, Dolby Atmos/DTS: X - Black
Posted
Hi ChandlerhB,
Thank you for taking the time to share your feedback with us regarding the HT-A8000. It is great to hear that you’re enjoying the sound quality. However, we understand that compatibility can be a challenge and we appreciate your input on the user experience.
Your comments are invaluable as we strive to enhance our products and ensure that they are as user-friendly as possible. If you have any specific suggestions or need assistance with compatibility issues, please don’t hesitate to reach out to our customer support team. We’re here to help. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Thank you once again for your review and for considering Sony products.
Best regards,
Stephanie
MichaelT Posted
Remote never worked. Bar failed after five months. Difficult to keep the Bravia Sound Bar connected to / selected by the supposedly compatible television.
This review is from Sony - BRAVIA Theater Bar 8 with 11 speakers, Dolby Atmos/DTS: X - Black
Posted
Hi MichaelT,
Thanks for reaching out about your HT-A8000 soundbar issues. We can certainly understand how frustrating it is when a new product isn't working as expected.
We want to get this sorted out for you as quickly as possible. The best way to resolve this and get you proper assistance is to have our specialized technical team look into it.
Please contact our dedicated Sony Support Team directly. They have all the necessary tools to guide you through specific, in-depth troubleshooting steps.
You can find the contact options here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Thanks for considering Sony products and for bringing this to our attention.
Warm regards,
Estefany