See more imagesSony - EX Earbud Headphones - White
- Model:
- MDREX15AP/W
- SKU:
- 12598532
would recommend to a friend
See more imagesNycAnarchy Posted
Got these for my iPhone since it said it was compatible. Maybe I got a faulty pair but it keep randomly pausing and stoping my playback. Was not usable. Good thing I got it insured with Best Buy. Went the same day to exchange them for Sony - Step-Up EX Series Earbud Headphones - Black. Those actually worked and sounded a bit better.
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hi NycAnarchy, thanks for bringing this to our attention. We will forward your information to the proper department. Thank you for your feedback. - Ella <img src="https://s3.amazonaws.com/stratos-logos/logos/Sonystyle.jpg" alt="Sonystyle" title="Sonystyle" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
pkadams67 Posted
These do not work with iPhone 6. The remote buttons are unresponsive and Siri continuously asks how she could help (though the home button was never pressed). The sound was okay for the price, but I recommend one only use them for older devices.
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hi pkadams67,
The function of this earbud headphones will work perfectly in android phones. Please use the model with "IP" for apple products. Thanks. >Joffrey
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sonystyle.jpg" alt="Sonystyle" title="Sonystyle" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
jaybot Posted
I have a few sets of sony ear buds. The more pricey sets are fantastic. This set failed after about a year. The left ear bud stopped working. Spend a little more and get a better pair.
This review is from Sony - EX Series Earbud Headphones - Black
Skykule Posted
These headphones stopped working on one side, i returned them two weeks later under the geek squad protection plan, got a new pair. 3 weeks after that, i returned that pair for the same issue! i got a full refund and the geek squad refund, and I will NEVER buy these again. I am grateful i bought them at BEST BUY because other stores may have given me problems returning them, but i do not wear them for vigorous activity, i sit at my computer and learn language. If you like spending gas money, buy a pair!
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hi Skykule,
Apologize for what happen here on your Sony headphones. We will forward your concern to the proper department. Thank you for your feedback. -Ely
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sonystyle.jpg" alt="Sonystyle" title="Sonystyle" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Nathan Posted
The sound quality is good, but I can't get them to feel comfortable in my ears with any of the supplied ends.
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hi Nathan, Your feedback is highly appreciated. It will be a big help in improving the quality of our products. Thank you for taking time sharing your review with us. - Jerome <img src="https://s3.amazonaws.com/stratos-logos/logos/Sonystyle.jpg" alt="Sonystyle" title="Sonystyle" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Marv Posted
Sony tech support suggested I exchange it as they couldn't explain why the sound volume diminished. I took it to the closest store, got a new one, but the same problem. Also even with 3 sizes it doesn't fit in my ear. Maybe that's the problem. I tried my wife's apple iPhone ear buds, and they work fine and fit much better and give more volume. My phone is Samsung Galaxy Note 4
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hi Marv,
We appreciate bringing this to our attention and we are more than happy to take a look on this matter. Thanks. >JOffrey
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sonystyle.jpg" alt="Sonystyle" title="Sonystyle" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
etucker671 Posted
Bought this pair due to the low price, but the left side ear bud stopped working after about 2 weeks of normal use. Had thrown away receipt so couldn't get a refund. Recently purchased Yurbuds instead. So far much happier.
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hello etucker671!, Thank you for your feedback, have you contacted Sony about this issue?, if so please email us your event ID to verify if there is something that we can help with . You can email us at [email protected], please include also your contact information and a description of the issue.~ Jeannette<img src="https://s3.amazonaws.com/stratos-logos/logos/Sonystyle.jpg" alt="Sonystyle" title="Sonystyle" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
epj1968 Posted
After Less than three months old and intermittent use, one earbud has already quit working. Disappointed in Sony for this and it should have lasted much longer than that. My teenager has a phillips brand that is similar style and features and cost $5 less and has lasted longer with heavy use.
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hello epj1968, thank you for your mesage. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, to troubleshoot it check the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/38966. -Oscar.
ams81883 Posted
he's actually not a fan of sticking the buds in the ear. He's got sensitive ears and the buds are uncomfortable. He drives all day, so I thought these would be perfect for him to be able to answer the phone with and talk through the microphone, but he just doesn't like the "in the ear" feel. Returned.
This review is from Sony - EX Series Earbud Headphones - Blue
Posted
Hi ams81883, We regret to hear that this unit failed to meet your expectations. We always appreciate customers who take the time to give us their feedback for the betterment of our product. Thank, Dave <img src="https://s3.amazonaws.com/stratos-logos/logos/Sonystyle.jpg" alt="Sonystyle" title="Sonystyle" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Belle Posted
I am a bit hard on earbuds, but I was surprised that these stopped working properly after only a couple of weeks. The sound was okay, but not great, and they weren't that comfortable. The price was low, but so what - now I've added to the growing pile of gadget waste we're generating!
This review is from Sony - EX Series Earbud Headphones - Blue
Posted
Hi Belle, thank you for taking the time to write a review. We're sorry to hear about what happened to your headphones. Please try all the available steps through the following link to troubleshoot your headphones:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/p/40940,40971,76190/c/65,66/kw/no%20sound
https://us.en.kb.sony.com/app/answers/detail/a_id/42615/p/40940,40971,76190/c/65,66/kw/no%20sound
Your feedback is highly appreciated. Dave
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sonystyle.jpg" alt="Sonystyle" title="Sonystyle" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
JPinPhilly Posted
I've always used Sony headphones because I've found them to have the best sound quality. These were an incredible disappointment. The sound was very tinny, the microphone could not pick up my voice even at loud volume. I had bought two pair, and the unopened pair went back right away.
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hello JPinPhilly, thank you for your message. That is unfortunate that the SONY Headphones did not meet your expectations. However, thank you so much for your feedback. Best regards, Oscar.<img src="https://s3.amazonaws.com/stratos-logos/logos/Sonystyle.jpg" alt="Sonystyle" title="Sonystyle" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
MikeC Posted
I ended up buying these headphones as a last resort. Straight out of the package and only one headphone was working. I had to wiggle the cord for it to work. Dont waste your money. Spend the extra $30 and get the sony extra bass in ear headphones. Way better quality.
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hello MikeC! We apologize for the bad experience and would like to check the service options available under the warranty terms by emailing us at [email protected] and include your contact information, purchase date according to receipt, model, serial number with a description of the issue you are experiencing with this unit. ~ Jeannette
cbauers Posted
My husband purchased a set of there ear buds in November. We paid for the warranty and I am glad we did. Since November, he has had to replace them three times. That is just over a month per set. Do not buy these headphones. You will be happier with a different pair.
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hello cbauers, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar.
Kelli90278 Posted
My son had to replace these 3 times in a matter of months. Every single time after only a few months they would only play out of one ear. The reason he replaces them is because they are replaced at no charge. When we do buy a new pair it will not be this brand.
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hi Kelli90278, It is sad to hear that the unit doesn't go well. Please check this link to troubleshoot your issue regarding sound cutting in and out on one or both sides of the headphones: https://us.en.kb.sony.com/app/answers/detail/a_id/38966/p/40940,40971,76190/c/65,66/kw/no%20sound. Dave <img src="https://s3.amazonaws.com/stratos-logos/logos/Sonystyle.jpg" alt="Sonystyle" title="Sonystyle" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
bestman Posted
I bought these headphones during thanksgiving sale and wanted to use for my sony portable dvd player which I occasionally use. Just recently noticed after few times using that the ear phones aren't working properly. I tried plugging it in different devices and on all devices it gives out very low volume even when I turn up volume on device. Strange thing I noticed is that when I keep the mic button pressed, then the sound comes out fine but we have to keep it holding. Overall I would say its a bad experience or got a broken piece.
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hello bestman, thank you for your message. Troubleshooting steps are available in the following link: https://us.en.kb.sony.com/app/answers/detail/a_id/38966. Oscar. <img src="https://s3.amazonaws.com/stratos-logos/logos/sony_US.jpg" alt="sony_US" title="sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
louie1487 Posted
These lower priced Sony headphones can be great or terrible when ot comes to quality. Worked great, until the day after the return period was over. Now I have to get in touch with Sony Support for a warranty claim. Almost not worth the hassle.
This review is from Sony - EX Series Earbud Headphones - Blue
Posted
Hi louie1487, It is sad to hear that the unit doesn’t go well and we apologize for the inconvenience. Please send us an email at socialsupport@am.sony.com for us to assist you further with your concern and include your product details as well as your contact information. Thanks! - Jerome <img src="https://s3.amazonaws.com/stratos-logos/logos/Sonystyle.jpg" alt="Sonystyle" title="Sonystyle" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
remom Posted
Sounded ok at 1st, but within a week, left ear bud stopped working. What good is a headset that you can't hear out of both ears- especially with dub step or other surround music that requires both sides to function. Lame.
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hi remom, For the troubleshooting steps that may fix your headphones, please refer to this link: https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/kw/not%20hearing%20any%20sound%20on%20the%20left%20side%20of%20the%20headphones - Jerome <img src="https://s3.amazonaws.com/stratos-logos/logos/Sonystyle.jpg" alt="Sonystyle" title="Sonystyle" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
kstar Posted
One speaker quit after 4 days. The button on them feels really crummy and is hard to push. Total garbage. Monoprice has way better headphones for 5 bucks... Best Buy proves yet again that they are not the best buy.
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hi kstar, thank you for taking the time to write a review. We would like to recommend you to check out the following link in response to your concern regarding no sound on one side of the headphones: https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76190/. Your feedback is highly appreciated. Dave <img src="https://s3.amazonaws.com/stratos-logos/logos/Sonystyle.jpg" alt="Sonystyle" title="Sonystyle" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Frank Posted
Should have known not to get them when the cashier asked if I wanted to pay extra for a warrantee because earphones go out. Maybe 5 uses later my left headphone went out. And these were recommended to me by an employee.
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hello Frank, thank you for your message. That is unfortunate you had a bad experience with the SONY Headphones. To troubleshoot your unit, check the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/38966. Best regards, Oscar.<img src="https://s3.amazonaws.com/stratos-logos/logos/Sonystyle.jpg" alt="Sonystyle" title="Sonystyle" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
123tyybhhh Posted
pretty basic headphones, you absolutely get what you pay for. you can hear every little sound the chord makes when it moves as you walk - really distracting. Not even worth it as a pair of replacement headphones
This review is from Sony - EX Series Earbud Headphones - Black
Posted
Hi 123tyybhhh,
We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you. >Joffrey
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sonystyle.jpg" alt="Sonystyle" title="Sonystyle" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />