Sony HT A5000 5.1.2ch Dolby Atmos Soundbar, Chromecast built in, AirPlay2, Bluetooth Black HTA5000

Front. Sony - Sony HT-A5000 Dolby Atmos Smart Soundbar works with Alexa and Google Assistant, Chromecast built-in, AirPlay2, Bluetooth - Black.

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Sony - HT-A5000 5.1.2ch Dolby Atmos Soundbar, Chromecast built-in, AirPlay2, Bluetooth - Black

Model:: HTA5000; |
SKU:: 6467455

Highly rated by customers for:

88% would recommend to a friend

Customers are saying

Customers admire the HT-A5000's excellent sound quality, impactful bass, and ease of use. Many appreciate the straightforward setup and immersive Dolby Atmos experience, finding the soundbar's size to be ideal for various living spaces. However, some customers find the price point to be high and have reported occasional connectivity challenges.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Rated 2 out of 5 stars
Great sound, big problem
CWade Posted 8 months ago
The bar really does sound good, but after about 18 months the volume will randomly shoot to 100%. This bar does put out a LOT of sound. So. Much. Sound. Resets and updates have done nothing. Sony will definitely not be the first choice on my next shopping trip.
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Dolby Surround muddy
Psychdoctor Posted 2 years ago
I am a huge Sony fan. I love their televisions and the PS5. I needed a sound bar for my bedroom because the television volume just wasn't enough. I picked the HT a5000 with the 200 watt sub and the SR5s. Sony has it that once you enter the menu if you have a Sony television, the integrate many of the options in the television menu which was nice. This would include the voice surround levels and base levels. However, when you push the settings menu, it doesn't back out to the streaming provider or the show that you were watching. They actually make you pick the home screen and you have to re-enter the show that you were watching which is quite clumsy and not user friendly. With regards to the sound fields, there is an on and off option and then there's basically three fields. You have the dobie surround and then you have Sony's version of height and then there's a third option. The only one that sounds decent is the Sony vertical height. The dobie surround was horrible. Absolutely unacceptable for such a high price. Soundbar the the base was okay on the sound bar tends to be base forward which is great cuz that's what I like but the system just did not do it for the price. The surrounds which I had the good ones the SR. 5s were barely noticeable on different content of movies and music. The sound bar sounded better on music than movies. However, nevertheless, I ended up returning the unit and gotten a surnace arc.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 2 years ago
Hi Psychdoctor,

Thanks for sharing your review and experience with the HTA5000. We appreciate you for being a Sony fan. It's unfortunate that you were not completely satisfied with the soundbar. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to install the latest software version of the soundbar.

Depending on the combination of the setting of SOUND FIELD and input signal, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc. To play multi-channel audio, check the digital audio output setting on the device connected to the speaker system.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Sony HT-A5000 Soundbar died.
ChristinaA Posted 5 months ago
I thought I purchased high quality soundbard for my Sony TV, however, after nearly 2 yrs of use the Sony HT-A5000 suddenly stopped working. This is very disappointing!
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Sony Sound Bar
Tacco Posted 3 years ago
Not really worth the money… I had a JBL 900 series sound bar, but wanted to “upgrade” to all Sony products. The sound bar is fine, but for the price tag of almost $1000 without a subwoofer I expect a lot out of the product. I did buy the larger Subwoofer offered coming out to almost $2,000. Took it home set it up expecting to be blown away… I just wasn’t. The JBL is $1000 with sub and I think the quality is better plus you get Bluetooth satellite surround that disconnects from the main bar, all included. Sony products usually don’t let me down but I have to say it’s best to look elsewhere for a quality sound bar that includes all you need rather then piecing it together for double the cost. The 2 saving graces this sound bar has is the dialogue is very clear, and easy to use especially if you have a Sony TV (I do) but if your expecting great movie sound I would go a different direction.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 3 years ago
Hi Tacco,

We regret to hear that you are not completely satisfied with the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

Depending on the combination of the setting of SOUND FIELD and input signal, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc. To play multi-channel audio, check the digital audio output setting on the device connected to the speaker system. For details, refer to the operating instructions of the connected device.

Additionally, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. You may refer to this link for more information (refer to "Adjusting the Sound and Volume Quality"):

https://helpguide.sony.net/ht/a5000/v1/en/index.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Extremely dissapointed
Chachi Posted 4 years ago
I was highly anticipating the delivery of my new Sony HT-A5000, only to be completely let down. Prior to purchasing this, my 50" XJ90 Bravia TV was sitting on top of a Sony HT-XT1 Sound Bar/Platform. Since my new TV was capable of handling all of the new sound fields, (Dolby Atmos) I wanted to step up. Well, to be blunt, this $1000 sound bar has no depth to the sound whatsoever, and is not worth the price tag. Sounds real tinny even with bass maxed out. My HT-XT1 sounded way better. And Dolby Atmos, I am not impressed. I watched two movies (Dune & Jungle Cruise), and could not hear anything special. I guess to get the full experience, you have to get the sub and the rear speakers. Well, that's not going to happen. Unfortunately this will get packed up and returned to the store.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 4 years ago
Hi Chachi, thank you for purchasing our HTA5000 5.1.2ch Dolby Atmos® Soundbar. We understand that everyone of us has different sound preference, and we apologize if the sound did not meet your expectations. This is definitely not the experience we'd like you to have. You can adjust the sound quality to suit your preference. Please check page 36-40 of the manual below. https://support.am.sony.com/release/Manual_5029478121.pdf

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Great Sound connectivity issues
Cappahit4 Posted 3 years ago
When it worked it was the best sound bar I have ever owned but couldn’t keep it connected to the subwoofer.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 3 years ago
Hi Cappahit4,

We regret to hear that you are not having a complete experience because of a connectivity issue with the optional subwoofer. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

You may also refer to these steps to help resolve the issue:

-Move the subwoofer and soundbar in a position as close as possible.
-Change the [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] setting to [Off], and then change to [On] again.

Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000429369.html

Resetting the soundbar may also help resolve the issue. Please refer to the steps on this link:

https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381232.html

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Just okay.
DavidM Posted 3 years ago
A little underwhelming considering the steep price tag. Okay volume but no base to speak of. I was expecting a little more from Sony. My 5 year old Sony HT-Z9F Sound Bar with rear speakers and subwoofer deliver a superior sound. Unfortunately I was told this system is not compatible with my new Sony 65" TV. Not looking forward to the added cost of subwoofer and rear speakers. Or added clutter to the room.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 3 years ago
Hi DavidM,

Thank you for the review and we value your feedback. We're sorry to hear if you're not satisfied with the soundbar. The soundbar is compatible with Sony TV that supports HDMI ARC. Check this link for more details.

https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381193.html

If you mean if you can output the center part of the speaker system sound from the TV. Unfortunately, it will only work if your Sony TV has a S-CENTER SPEAKER IN Jack.

If there's something that we can help you with, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Connection Issue
VishalA Posted 2 years ago
I’m big sony fan. This is my first sony soundbar upgrade from vizio. But this bar keep muting after 15 minutes its kind a disconnected. Then you have to again connect with tv remote. So annoying
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 2 years ago
Hi VishalA,

Thank you for being a Sony fan. It's unfortunate that you are experiencing connection issue with the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

The troubleshooting steps on this link may help resolve the issue:

https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381274.html

You may also find this link helpful:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00009303

Resetting the soundbar may also help resolve the issue:

1. Press HOME. The home menu appears on the TV screen.
2. Select [Setup] - [Advanced Settings] on the home menu.
3. Select [Resetting].
4. Select the menu item you want to reset.
5. Select [Start].

If you cannot perform resetting using the home menu
-Press and hold (power) and – (volume) on the bar speaker for more than 5 seconds. The settings return to their initial status.

Note: By resetting, the link with the optional subwoofer and rear speakers may be lost. In this case, reconnect them by referring to their operating instructions.

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Sincerely,
-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Not as good as expected.
Sunku Posted 4 years ago
Very bad experience, setup was easy and build and looks nice. But sound is not as expected and not worth even half the price if you ask me. My first gen sonos mini sound bar works as good as this one. Definitely would go with sonos arc.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 4 years ago
Hi Sunku,

We're glad that you like the design and had an easy time setting it up. It's unfortunate that you are not satisfied with the sound quality of the soundbar. You can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. You may find this link helpful (refer to "Adjusting the Volume and Sound Quality"):

https://helpguide.sony.net/ht/a5000/v1/en/index.html

Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with your HTA5000.

Sincerely,

-Ralph
Sony Social Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Poor quality
Gino Posted 8 months ago
Not really worth the price tag they put on these. Sony upsells everything and I have an LG soundbar for 700$ less that blows this out of the water
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Looks like would produce quality sound but doesnt
Howard Posted 1 year ago
I was so excited for this because it had a built in subwoofer and 5 speakers. It does take up a lot of space but the sound was not good at all and that shocks me out of sony. I had my volume to 50 on it and it was not giving me what I wanted. I ended up returning this and purchasing the Samsung 9.1.4 channel surround sound system.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 1 year ago
Hi Howard,
We are sorry to hear that you had a disappointing experience with the Sony sound system. It sounds like you were expecting better sound quality, especially given the built-in subwoofer and five speakers. There are a few potential reasons why the sound might not have met your expectations, such as the subwoofer volume settings, Night mode being on, or incomplete Sound Field Optimization.
We understand that you had to return the HTA5000 and we hope that you consider Sony again in your future purchases.

Regards,
Carl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Don't waste your money
MatthewG Posted 1 year ago
Worked great for about 2 years and now stuck on "hello" since im outside the warranty i cant do anything about it. Don't waste your money.
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Not great, but not bad for the price
Sounded OK, but did not pass-thru actual HDMI 2.1, only 2.0. So I did not get a few features when passing my source through the sound bar. Going thru the TV then to the soundbar was OK, but then there was a slight delay with Dolby Atmos that I was not able to sync. I returned this for the A-7000
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 2 years ago
Hi EricF!

We are sorry to hear that you had an issue connecting HDMI 2.1 with our Sony HT-A5000 and you had to return the unit. This is definitely not the customer experience we want you to have. It's good to know that you still stick with Sony and have our HT-A7000.

We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance with your new soundbar, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Below average sound quality
BarbaraL Posted 2 years ago
The sound quality doesn't seem to be enhanced with the sound bar. The dialog isn't any clearer than without the bar. I have to turn the volume up to the high 40's and low 50's to hear the dialog well. On my other TV's I can clearly hear the dialog at 18 or much below that.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 2 years ago
Hi BarbaraL,

Thank you for the review and we're sorry to hear what happened with your soundbar. Please allow us to help you and turn this into a better experience. The sound quality will depend in the source that you're playing. To make the dialogs clearer, press VOICE button on the remote control to select the setting and turn it on.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Sony soundbar
Sray Posted 3 years ago
Sounds good but atmos is very bad with this soundbar should of gotten sonos arc instead
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 3 years ago
Hi Sray,

We regret to hear that you are not having a complete experience because of the Atmos function of the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

To enjoy Atmos on this soundbar, make sure that your source content also supports Dolby Atmos. Atmos is supported via HDMI input and TV input (eARC). You can also check the Surround Effect (SOUND FIELD) function of the soundbar. You may find these links helpful:

https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381234.html

https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000428895.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with the HTA5000.

Sincerely,

-Ralph
Sony Social Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Missing Mounting Hardware
FredS Posted 4 years ago
Excellent sounder however mine was missing the wall-mounting hardware and I opted to return for refund.
I would recommend this to a friend
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Brand response from SonyListens
Posted 4 years ago
Hi FredS,

We're glad that you like the sound quality of the soundbar. It's unfortunate that the unit was returned because of the missing wall mount template. This seems to be a concern with your dealer. We hope that it was handled professionally. Thanks for sharing your review and we hope you consider Sony in your future purchase.

-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Meh so far
Chuck Posted 3 years ago
Hopefully adding the subwoofer will make it better. The soundbar arrived a day earlier than the sub, thanks to a UPS delay. Both items were supposed to arrive today So I decided to try it out without the subwoofer and so far am underwhelmed. It really is no better than my bose cinemate 15 from 6 years ago. If sub does not make it better, its going back, no way worth $1000 more than what I had.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 3 years ago
Hi Chuck,

We regret to hear that the soundbar is not performing to your standards. Sound quality may vary depending on your source content. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

Aside from adding the optional subwoofer, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to this link for more information ("Adjusting the Volume and Sound Quality"):

https://helpguide.sony.net/ht/a5000/v1/en/index.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with the HTA5000.

Sincerely,

-Ralph
Sony Social Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Great if it worked
Slicinarie Posted 2 years ago
Going to return one week after purchase. Keeps cutting off and reseting. Tried factory reset, keeps failing. One week into purchase, not a good look
I would recommend this to a friend
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Brand response from SonyListens
Posted 2 years ago
Hi Slicinarie,

Thank you for the review and we're sorry to hear what happened with your soundbar. Please allow us to help you and turn this into a better experience. Update the software of your soundbar. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. Check this link for more details.

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Not fer Me
A disappointment for the money. Very tinny sounding and not what I expected. Returned it for a cheerful refund. Thanks.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 2 years ago
Hi RippedOffAgain,

Thank you for the feedback. It is unfortunate that the unit had to be returned. This is usually not the case with our Sony soundbar and not the experience that we would like you to have. The sound quality will depend in the source that you're playing. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
OnAMission
Momonmission Posted 3 years ago
Very disappointing. Claimed to be big sound but not with my Samsung.. Not sure why the two just didn't mesh. I returned.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 3 years ago
Hi Momonmission,

We regret to hear that you were not satisfied with the HTA5000. Your feedback is extremely important to us and is very much appreciated. For optimum performance, the software version of the soundbar must be up-to-date. Additionally, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. If you want to fully enjoy capabilities of the soundbar, it is recommended to add the optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S).

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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This summary was generated by AI based on customer reviews.

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Sony - HT-A5000 5.1.2ch Dolby Atmos Soundbar, Chromecast built-in, AirPlay2, Bluetooth - Black

Model:: HTA5000; |
SKU:: 6467455

Highly rated by customers for:

Save $400

$999.99

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Rated 2 out of 5 stars
Great sound, big problem
CWade Posted 8 months ago
The bar really does sound good, but after about 18 months the volume will randomly shoot to 100%. This bar does put out a LOT of sound. So. Much. Sound. Resets and updates have done nothing. Sony will definitely not be the first choice on my next shopping trip.
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Dolby Surround muddy
Psychdoctor Posted 2 years ago
I am a huge Sony fan. I love their televisions and the PS5. I needed a sound bar for my bedroom because the television volume just wasn't enough. I picked the HT a5000 with the 200 watt sub and the SR5s. Sony has it that once you enter the menu if you have a Sony television, the integrate many of the options in the television menu which was nice. This would include the voice surround levels and base levels. However, when you push the settings menu, it doesn't back out to the streaming provider or the show that you were watching. They actually make you pick the home screen and you have to re-enter the show that you were watching which is quite clumsy and not user friendly. With regards to the sound fields, there is an on and off option and then there's basically three fields. You have the dobie surround and then you have Sony's version of height and then there's a third option. The only one that sounds decent is the Sony vertical height. The dobie surround was horrible. Absolutely unacceptable for such a high price. Soundbar the the base was okay on the sound bar tends to be base forward which is great cuz that's what I like but the system just did not do it for the price. The surrounds which I had the good ones the SR. 5s were barely noticeable on different content of movies and music. The sound bar sounded better on music than movies. However, nevertheless, I ended up returning the unit and gotten a surnace arc.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 2 years ago
Hi Psychdoctor,

Thanks for sharing your review and experience with the HTA5000. We appreciate you for being a Sony fan. It's unfortunate that you were not completely satisfied with the soundbar. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to install the latest software version of the soundbar.

Depending on the combination of the setting of SOUND FIELD and input signal, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc. To play multi-channel audio, check the digital audio output setting on the device connected to the speaker system.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Sony HT-A5000 Soundbar died.
ChristinaA Posted 5 months ago
I thought I purchased high quality soundbard for my Sony TV, however, after nearly 2 yrs of use the Sony HT-A5000 suddenly stopped working. This is very disappointing!
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Sony Sound Bar
Tacco Posted 3 years ago
Not really worth the money… I had a JBL 900 series sound bar, but wanted to “upgrade” to all Sony products. The sound bar is fine, but for the price tag of almost $1000 without a subwoofer I expect a lot out of the product. I did buy the larger Subwoofer offered coming out to almost $2,000. Took it home set it up expecting to be blown away… I just wasn’t. The JBL is $1000 with sub and I think the quality is better plus you get Bluetooth satellite surround that disconnects from the main bar, all included. Sony products usually don’t let me down but I have to say it’s best to look elsewhere for a quality sound bar that includes all you need rather then piecing it together for double the cost. The 2 saving graces this sound bar has is the dialogue is very clear, and easy to use especially if you have a Sony TV (I do) but if your expecting great movie sound I would go a different direction.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 3 years ago
Hi Tacco,

We regret to hear that you are not completely satisfied with the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

Depending on the combination of the setting of SOUND FIELD and input signal, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc. To play multi-channel audio, check the digital audio output setting on the device connected to the speaker system. For details, refer to the operating instructions of the connected device.

Additionally, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. You may refer to this link for more information (refer to "Adjusting the Sound and Volume Quality"):

https://helpguide.sony.net/ht/a5000/v1/en/index.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Extremely dissapointed
Chachi Posted 4 years ago
I was highly anticipating the delivery of my new Sony HT-A5000, only to be completely let down. Prior to purchasing this, my 50" XJ90 Bravia TV was sitting on top of a Sony HT-XT1 Sound Bar/Platform. Since my new TV was capable of handling all of the new sound fields, (Dolby Atmos) I wanted to step up. Well, to be blunt, this $1000 sound bar has no depth to the sound whatsoever, and is not worth the price tag. Sounds real tinny even with bass maxed out. My HT-XT1 sounded way better. And Dolby Atmos, I am not impressed. I watched two movies (Dune & Jungle Cruise), and could not hear anything special. I guess to get the full experience, you have to get the sub and the rear speakers. Well, that's not going to happen. Unfortunately this will get packed up and returned to the store.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 4 years ago
Hi Chachi, thank you for purchasing our HTA5000 5.1.2ch Dolby Atmos® Soundbar. We understand that everyone of us has different sound preference, and we apologize if the sound did not meet your expectations. This is definitely not the experience we'd like you to have. You can adjust the sound quality to suit your preference. Please check page 36-40 of the manual below. https://support.am.sony.com/release/Manual_5029478121.pdf

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Great Sound connectivity issues
Cappahit4 Posted 3 years ago
When it worked it was the best sound bar I have ever owned but couldn’t keep it connected to the subwoofer.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 3 years ago
Hi Cappahit4,

We regret to hear that you are not having a complete experience because of a connectivity issue with the optional subwoofer. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

You may also refer to these steps to help resolve the issue:

-Move the subwoofer and soundbar in a position as close as possible.
-Change the [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] setting to [Off], and then change to [On] again.

Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000429369.html

Resetting the soundbar may also help resolve the issue. Please refer to the steps on this link:

https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381232.html

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Just okay.
DavidM Posted 3 years ago
A little underwhelming considering the steep price tag. Okay volume but no base to speak of. I was expecting a little more from Sony. My 5 year old Sony HT-Z9F Sound Bar with rear speakers and subwoofer deliver a superior sound. Unfortunately I was told this system is not compatible with my new Sony 65" TV. Not looking forward to the added cost of subwoofer and rear speakers. Or added clutter to the room.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 3 years ago
Hi DavidM,

Thank you for the review and we value your feedback. We're sorry to hear if you're not satisfied with the soundbar. The soundbar is compatible with Sony TV that supports HDMI ARC. Check this link for more details.

https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381193.html

If you mean if you can output the center part of the speaker system sound from the TV. Unfortunately, it will only work if your Sony TV has a S-CENTER SPEAKER IN Jack.

If there's something that we can help you with, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Connection Issue
VishalA Posted 2 years ago
I’m big sony fan. This is my first sony soundbar upgrade from vizio. But this bar keep muting after 15 minutes its kind a disconnected. Then you have to again connect with tv remote. So annoying
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 2 years ago
Hi VishalA,

Thank you for being a Sony fan. It's unfortunate that you are experiencing connection issue with the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

The troubleshooting steps on this link may help resolve the issue:

https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381274.html

You may also find this link helpful:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00009303

Resetting the soundbar may also help resolve the issue:

1. Press HOME. The home menu appears on the TV screen.
2. Select [Setup] - [Advanced Settings] on the home menu.
3. Select [Resetting].
4. Select the menu item you want to reset.
5. Select [Start].

If you cannot perform resetting using the home menu
-Press and hold (power) and – (volume) on the bar speaker for more than 5 seconds. The settings return to their initial status.

Note: By resetting, the link with the optional subwoofer and rear speakers may be lost. In this case, reconnect them by referring to their operating instructions.

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Sincerely,
-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Not as good as expected.
Sunku Posted 4 years ago
Very bad experience, setup was easy and build and looks nice. But sound is not as expected and not worth even half the price if you ask me. My first gen sonos mini sound bar works as good as this one. Definitely would go with sonos arc.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 4 years ago
Hi Sunku,

We're glad that you like the design and had an easy time setting it up. It's unfortunate that you are not satisfied with the sound quality of the soundbar. You can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. You may find this link helpful (refer to "Adjusting the Volume and Sound Quality"):

https://helpguide.sony.net/ht/a5000/v1/en/index.html

Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with your HTA5000.

Sincerely,

-Ralph
Sony Social Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Poor quality
Gino Posted 8 months ago
Not really worth the price tag they put on these. Sony upsells everything and I have an LG soundbar for 700$ less that blows this out of the water
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Looks like would produce quality sound but doesnt
Howard Posted 1 year ago
I was so excited for this because it had a built in subwoofer and 5 speakers. It does take up a lot of space but the sound was not good at all and that shocks me out of sony. I had my volume to 50 on it and it was not giving me what I wanted. I ended up returning this and purchasing the Samsung 9.1.4 channel surround sound system.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 1 year ago
Hi Howard,
We are sorry to hear that you had a disappointing experience with the Sony sound system. It sounds like you were expecting better sound quality, especially given the built-in subwoofer and five speakers. There are a few potential reasons why the sound might not have met your expectations, such as the subwoofer volume settings, Night mode being on, or incomplete Sound Field Optimization.
We understand that you had to return the HTA5000 and we hope that you consider Sony again in your future purchases.

Regards,
Carl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Don't waste your money
MatthewG Posted 1 year ago
Worked great for about 2 years and now stuck on "hello" since im outside the warranty i cant do anything about it. Don't waste your money.
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Not great, but not bad for the price
Sounded OK, but did not pass-thru actual HDMI 2.1, only 2.0. So I did not get a few features when passing my source through the sound bar. Going thru the TV then to the soundbar was OK, but then there was a slight delay with Dolby Atmos that I was not able to sync. I returned this for the A-7000
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 2 years ago
Hi EricF!

We are sorry to hear that you had an issue connecting HDMI 2.1 with our Sony HT-A5000 and you had to return the unit. This is definitely not the customer experience we want you to have. It's good to know that you still stick with Sony and have our HT-A7000.

We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance with your new soundbar, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Below average sound quality
BarbaraL Posted 2 years ago
The sound quality doesn't seem to be enhanced with the sound bar. The dialog isn't any clearer than without the bar. I have to turn the volume up to the high 40's and low 50's to hear the dialog well. On my other TV's I can clearly hear the dialog at 18 or much below that.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 2 years ago
Hi BarbaraL,

Thank you for the review and we're sorry to hear what happened with your soundbar. Please allow us to help you and turn this into a better experience. The sound quality will depend in the source that you're playing. To make the dialogs clearer, press VOICE button on the remote control to select the setting and turn it on.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Sony soundbar
Sray Posted 3 years ago
Sounds good but atmos is very bad with this soundbar should of gotten sonos arc instead
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 3 years ago
Hi Sray,

We regret to hear that you are not having a complete experience because of the Atmos function of the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

To enjoy Atmos on this soundbar, make sure that your source content also supports Dolby Atmos. Atmos is supported via HDMI input and TV input (eARC). You can also check the Surround Effect (SOUND FIELD) function of the soundbar. You may find these links helpful:

https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381234.html

https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000428895.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with the HTA5000.

Sincerely,

-Ralph
Sony Social Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Missing Mounting Hardware
FredS Posted 4 years ago
Excellent sounder however mine was missing the wall-mounting hardware and I opted to return for refund.
I would recommend this to a friend
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Brand response from SonyListens
Posted 4 years ago
Hi FredS,

We're glad that you like the sound quality of the soundbar. It's unfortunate that the unit was returned because of the missing wall mount template. This seems to be a concern with your dealer. We hope that it was handled professionally. Thanks for sharing your review and we hope you consider Sony in your future purchase.

-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Meh so far
Chuck Posted 3 years ago
Hopefully adding the subwoofer will make it better. The soundbar arrived a day earlier than the sub, thanks to a UPS delay. Both items were supposed to arrive today So I decided to try it out without the subwoofer and so far am underwhelmed. It really is no better than my bose cinemate 15 from 6 years ago. If sub does not make it better, its going back, no way worth $1000 more than what I had.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 3 years ago
Hi Chuck,

We regret to hear that the soundbar is not performing to your standards. Sound quality may vary depending on your source content. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

Aside from adding the optional subwoofer, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to this link for more information ("Adjusting the Volume and Sound Quality"):

https://helpguide.sony.net/ht/a5000/v1/en/index.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with the HTA5000.

Sincerely,

-Ralph
Sony Social Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Great if it worked
Slicinarie Posted 2 years ago
Going to return one week after purchase. Keeps cutting off and reseting. Tried factory reset, keeps failing. One week into purchase, not a good look
I would recommend this to a friend
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Brand response from SonyListens
Posted 2 years ago
Hi Slicinarie,

Thank you for the review and we're sorry to hear what happened with your soundbar. Please allow us to help you and turn this into a better experience. Update the software of your soundbar. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. Check this link for more details.

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Not fer Me
A disappointment for the money. Very tinny sounding and not what I expected. Returned it for a cheerful refund. Thanks.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 2 years ago
Hi RippedOffAgain,

Thank you for the feedback. It is unfortunate that the unit had to be returned. This is usually not the case with our Sony soundbar and not the experience that we would like you to have. The sound quality will depend in the source that you're playing. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
OnAMission
Momonmission Posted 3 years ago
Very disappointing. Claimed to be big sound but not with my Samsung.. Not sure why the two just didn't mesh. I returned.
No, I would not recommend this to a friend
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Brand response from SonyListens
Posted 3 years ago
Hi Momonmission,

We regret to hear that you were not satisfied with the HTA5000. Your feedback is extremely important to us and is very much appreciated. For optimum performance, the software version of the soundbar must be up-to-date. Additionally, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. If you want to fully enjoy capabilities of the soundbar, it is recommended to add the optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S).

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Page 1 0 of 0 reviews

Save $400

$999.99

Great sound, big problem

CWade Posted 8 months ago

The bar really does sound good, but after about 18 months the volume will randomly shoot to 100%. This bar does put out a LOT of sound. So. Much. Sound. Resets and updates have done nothing. Sony will definitely not be the first choice on my next shopping trip.

No, I would not recommend this to a friend

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Dolby Surround muddy

Psychdoctor Posted 2 years ago

I am a huge Sony fan. I love their televisions and the PS5. I needed a sound bar for my bedroom because the television volume just wasn't enough. I picked the HT a5000 with the 200 watt sub and the SR5s. Sony has it that once you enter the menu if you have a Sony television, the integrate many of the options in the television menu which was nice. This would include the voice surround levels and base levels. However, when you push the settings menu, it doesn't back out to the streaming provider or the show that you were watching. They actually make you pick the home screen and you have to re-enter the show that you were watching which is quite clumsy and not user friendly. With regards to the sound fields, there is an on and off option and then there's basically three fields. You have the dobie surround and then you have Sony's version of height and then there's a third option. The only one that sounds decent is the Sony vertical height. The dobie surround was horrible. Absolutely unacceptable for such a high price. Soundbar the the base was okay on the sound bar tends to be base forward which is great cuz that's what I like but the system just did not do it for the price. The surrounds which I had the good ones the SR. 5s were barely noticeable on different content of movies and music. The sound bar sounded better on music than movies. However, nevertheless, I ended up returning the unit and gotten a surnace arc.

Brand response from SonyListens

Posted 2 years ago

Hi Psychdoctor,

Thanks for sharing your review and experience with the HTA5000. We appreciate you for being a Sony fan. It's unfortunate that you were not completely satisfied with the soundbar. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to install the latest software version of the soundbar.

Depending on the combination of the setting of SOUND FIELD and input signal, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc. To play multi-channel audio, check the digital audio output setting on the device connected to the speaker system.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Sony HT-A5000 Soundbar died.

ChristinaA Posted 5 months ago

I thought I purchased high quality soundbard for my Sony TV, however, after nearly 2 yrs of use the Sony HT-A5000 suddenly stopped working. This is very disappointing!

Sony Sound Bar

Tacco Posted 3 years ago

Not really worth the money… I had a JBL 900 series sound bar, but wanted to “upgrade” to all Sony products. The sound bar is fine, but for the price tag of almost $1000 without a subwoofer I expect a lot out of the product. I did buy the larger Subwoofer offered coming out to almost $2,000. Took it home set it up expecting to be blown away… I just wasn’t. The JBL is $1000 with sub and I think the quality is better plus you get Bluetooth satellite surround that disconnects from the main bar, all included. Sony products usually don’t let me down but I have to say it’s best to look elsewhere for a quality sound bar that includes all you need rather then piecing it together for double the cost. The 2 saving graces this sound bar has is the dialogue is very clear, and easy to use especially if you have a Sony TV (I do) but if your expecting great movie sound I would go a different direction.

Posted 3 years ago

Hi Tacco,

We regret to hear that you are not completely satisfied with the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

Depending on the combination of the setting of SOUND FIELD and input signal, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc. To play multi-channel audio, check the digital audio output setting on the device connected to the speaker system. For details, refer to the operating instructions of the connected device.

Additionally, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. You may refer to this link for more information (refer to "Adjusting the Sound and Volume Quality"):

https://helpguide.sony.net/ht/a5000/v1/en/index.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Extremely dissapointed

Chachi Posted 4 years ago

I was highly anticipating the delivery of my new Sony HT-A5000, only to be completely let down. Prior to purchasing this, my 50" XJ90 Bravia TV was sitting on top of a Sony HT-XT1 Sound Bar/Platform. Since my new TV was capable of handling all of the new sound fields, (Dolby Atmos) I wanted to step up. Well, to be blunt, this $1000 sound bar has no depth to the sound whatsoever, and is not worth the price tag. Sounds real tinny even with bass maxed out. My HT-XT1 sounded way better. And Dolby Atmos, I am not impressed. I watched two movies (Dune & Jungle Cruise), and could not hear anything special. I guess to get the full experience, you have to get the sub and the rear speakers. Well, that's not going to happen. Unfortunately this will get packed up and returned to the store.

Unhelpful (6)

Posted 4 years ago

Hi Chachi, thank you for purchasing our HTA5000 5.1.2ch Dolby Atmos® Soundbar. We understand that everyone of us has different sound preference, and we apologize if the sound did not meet your expectations. This is definitely not the experience we'd like you to have. You can adjust the sound quality to suit your preference. Please check page 36-40 of the manual below. https://support.am.sony.com/release/Manual_5029478121.pdf

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Great Sound connectivity issues

Cappahit4 Posted 3 years ago

When it worked it was the best sound bar I have ever owned but couldn’t keep it connected to the subwoofer.

Hi Cappahit4,

We regret to hear that you are not having a complete experience because of a connectivity issue with the optional subwoofer. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

You may also refer to these steps to help resolve the issue:

-Move the subwoofer and soundbar in a position as close as possible.
-Change the [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] setting to [Off], and then change to [On] again.

Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000429369.html

Resetting the soundbar may also help resolve the issue. Please refer to the steps on this link:

https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381232.html

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Just okay.

DavidM Posted 3 years ago

A little underwhelming considering the steep price tag. Okay volume but no base to speak of. I was expecting a little more from Sony. My 5 year old Sony HT-Z9F Sound Bar with rear speakers and subwoofer deliver a superior sound. Unfortunately I was told this system is not compatible with my new Sony 65" TV. Not looking forward to the added cost of subwoofer and rear speakers. Or added clutter to the room.

Unhelpful (1)

Hi DavidM,

Thank you for the review and we value your feedback. We're sorry to hear if you're not satisfied with the soundbar. The soundbar is compatible with Sony TV that supports HDMI ARC. Check this link for more details.

https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381193.html

If you mean if you can output the center part of the speaker system sound from the TV. Unfortunately, it will only work if your Sony TV has a S-CENTER SPEAKER IN Jack.

If there's something that we can help you with, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Connection Issue

VishalA Posted 2 years ago

I’m big sony fan. This is my first sony soundbar upgrade from vizio. But this bar keep muting after 15 minutes its kind a disconnected. Then you have to again connect with tv remote. So annoying

Hi VishalA,

Thank you for being a Sony fan. It's unfortunate that you are experiencing connection issue with the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

The troubleshooting steps on this link may help resolve the issue:

https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381274.html

You may also find this link helpful:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00009303

Resetting the soundbar may also help resolve the issue:

1. Press HOME. The home menu appears on the TV screen.
2. Select [Setup] - [Advanced Settings] on the home menu.
3. Select [Resetting].
4. Select the menu item you want to reset.
5. Select [Start].

If you cannot perform resetting using the home menu
-Press and hold (power) and – (volume) on the bar speaker for more than 5 seconds. The settings return to their initial status.

Note: By resetting, the link with the optional subwoofer and rear speakers may be lost. In this case, reconnect them by referring to their operating instructions.

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Sincerely,
-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Not as good as expected.

Sunku Posted 4 years ago

Very bad experience, setup was easy and build and looks nice. But sound is not as expected and not worth even half the price if you ask me. My first gen sonos mini sound bar works as good as this one. Definitely would go with sonos arc.

Hi Sunku,

We're glad that you like the design and had an easy time setting it up. It's unfortunate that you are not satisfied with the sound quality of the soundbar. You can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. You may find this link helpful (refer to "Adjusting the Volume and Sound Quality"):

https://helpguide.sony.net/ht/a5000/v1/en/index.html

Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with your HTA5000.

Sincerely,

-Ralph
Sony Social Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Poor quality

Gino Posted 8 months ago

Not really worth the price tag they put on these. Sony upsells everything and I have an LG soundbar for 700$ less that blows this out of the water

Looks like would produce quality sound but doesnt

Howard Posted 1 year ago

I was so excited for this because it had a built in subwoofer and 5 speakers. It does take up a lot of space but the sound was not good at all and that shocks me out of sony. I had my volume to 50 on it and it was not giving me what I wanted. I ended up returning this and purchasing the Samsung 9.1.4 channel surround sound system.

Posted 1 year ago

Hi Howard,
We are sorry to hear that you had a disappointing experience with the Sony sound system. It sounds like you were expecting better sound quality, especially given the built-in subwoofer and five speakers. There are a few potential reasons why the sound might not have met your expectations, such as the subwoofer volume settings, Night mode being on, or incomplete Sound Field Optimization.
We understand that you had to return the HTA5000 and we hope that you consider Sony again in your future purchases.

Regards,
Carl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Don't waste your money

MatthewG Posted 1 year ago

Worked great for about 2 years and now stuck on "hello" since im outside the warranty i cant do anything about it. Don't waste your money.

Not great, but not bad for the price

Sounded OK, but did not pass-thru actual HDMI 2.1, only 2.0. So I did not get a few features when passing my source through the sound bar. Going thru the TV then to the soundbar was OK, but then there was a slight delay with Dolby Atmos that I was not able to sync. I returned this for the A-7000

Hi EricF!

We are sorry to hear that you had an issue connecting HDMI 2.1 with our Sony HT-A5000 and you had to return the unit. This is definitely not the customer experience we want you to have. It's good to know that you still stick with Sony and have our HT-A7000.

We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance with your new soundbar, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Below average sound quality

BarbaraL Posted 2 years ago

The sound quality doesn't seem to be enhanced with the sound bar. The dialog isn't any clearer than without the bar. I have to turn the volume up to the high 40's and low 50's to hear the dialog well. On my other TV's I can clearly hear the dialog at 18 or much below that.

Hi BarbaraL,

Thank you for the review and we're sorry to hear what happened with your soundbar. Please allow us to help you and turn this into a better experience. The sound quality will depend in the source that you're playing. To make the dialogs clearer, press VOICE button on the remote control to select the setting and turn it on.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Sony soundbar

Sray Posted 3 years ago

Sounds good but atmos is very bad with this soundbar should of gotten sonos arc instead

Hi Sray,

We regret to hear that you are not having a complete experience because of the Atmos function of the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

To enjoy Atmos on this soundbar, make sure that your source content also supports Dolby Atmos. Atmos is supported via HDMI input and TV input (eARC). You can also check the Surround Effect (SOUND FIELD) function of the soundbar. You may find these links helpful:

https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381234.html

https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000428895.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with the HTA5000.

Sincerely,

-Ralph
Sony Social Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Missing Mounting Hardware

FredS Posted 4 years ago

Excellent sounder however mine was missing the wall-mounting hardware and I opted to return for refund.

I would recommend this to a friend

Hi FredS,

We're glad that you like the sound quality of the soundbar. It's unfortunate that the unit was returned because of the missing wall mount template. This seems to be a concern with your dealer. We hope that it was handled professionally. Thanks for sharing your review and we hope you consider Sony in your future purchase.

-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Meh so far

Chuck Posted 3 years ago

Hopefully adding the subwoofer will make it better. The soundbar arrived a day earlier than the sub, thanks to a UPS delay. Both items were supposed to arrive today So I decided to try it out without the subwoofer and so far am underwhelmed. It really is no better than my bose cinemate 15 from 6 years ago. If sub does not make it better, its going back, no way worth $1000 more than what I had.

Hi Chuck,

We regret to hear that the soundbar is not performing to your standards. Sound quality may vary depending on your source content. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

Aside from adding the optional subwoofer, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to this link for more information ("Adjusting the Volume and Sound Quality"):

https://helpguide.sony.net/ht/a5000/v1/en/index.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with the HTA5000.

Sincerely,

-Ralph
Sony Social Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Great if it worked

Slicinarie Posted 2 years ago

Going to return one week after purchase. Keeps cutting off and reseting. Tried factory reset, keeps failing. One week into purchase, not a good look

Hi Slicinarie,

Thank you for the review and we're sorry to hear what happened with your soundbar. Please allow us to help you and turn this into a better experience. Update the software of your soundbar. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. Check this link for more details.

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Not fer Me

A disappointment for the money. Very tinny sounding and not what I expected. Returned it for a cheerful refund. Thanks.

Hi RippedOffAgain,

Thank you for the feedback. It is unfortunate that the unit had to be returned. This is usually not the case with our Sony soundbar and not the experience that we would like you to have. The sound quality will depend in the source that you're playing. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

OnAMission

Momonmission Posted 3 years ago

Very disappointing. Claimed to be big sound but not with my Samsung.. Not sure why the two just didn't mesh. I returned.

Hi Momonmission,

We regret to hear that you were not satisfied with the HTA5000. Your feedback is extremely important to us and is very much appreciated. For optimum performance, the software version of the soundbar must be up-to-date. Additionally, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. If you want to fully enjoy capabilities of the soundbar, it is recommended to add the optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S).

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Customer Ratings & Reviews

Sony - HT-A5000 5.1.2ch Dolby Atmos Soundbar, Chromecast built-in, AirPlay2, Bluetooth - Black

Customer reviews

Rating Filter

Top Mentions

Great sound, big problem

Dolby Surround muddy

Brand response from SonyListens

Sony HT-A5000 Soundbar died.

Sony Sound Bar

Brand response from SonyListens

Extremely dissapointed

Brand response from SonyListens

Great Sound connectivity issues

Brand response from SonyListens

Just okay.

Brand response from SonyListens

Connection Issue

Brand response from SonyListens

Not as good as expected.

Brand response from SonyListens

Poor quality

Looks like would produce quality sound but doesnt

Brand response from SonyListens

Don't waste your money

Not great, but not bad for the price

Brand response from SonyListens

Below average sound quality

Brand response from SonyListens

Sony soundbar

Brand response from SonyListens

Missing Mounting Hardware

Brand response from SonyListens

Meh so far

Brand response from SonyListens

Great if it worked

Brand response from SonyListens

Not fer Me

Brand response from SonyListens

OnAMission

Brand response from SonyListens

Sony - HT-A5000 5.1.2ch Dolby Atmos Soundbar, Chromecast built-in, AirPlay2, Bluetooth - Black

Customer reviews

Rating Filter

Top Mentions

Great sound, big problem

Dolby Surround muddy

Brand response from SonyListens

Sony HT-A5000 Soundbar died.

Sony Sound Bar

Brand response from SonyListens

Extremely dissapointed

Brand response from SonyListens

Great Sound connectivity issues

Brand response from SonyListens

Just okay.

Brand response from SonyListens

Connection Issue

Brand response from SonyListens

Not as good as expected.

Brand response from SonyListens

Poor quality

Looks like would produce quality sound but doesnt

Brand response from SonyListens

Don't waste your money

Not great, but not bad for the price

Brand response from SonyListens

Below average sound quality

Brand response from SonyListens

Sony soundbar

Brand response from SonyListens

Missing Mounting Hardware

Brand response from SonyListens

Meh so far

Brand response from SonyListens

Great if it worked

Brand response from SonyListens

Not fer Me

Brand response from SonyListens

OnAMission