See more imagesSony - HTAN7 BRAVIA Theater U Wearable TV Speaker - Black
- Model:
- HTAN7
- SKU:
- 10562656
Highly rated by customers for:
See more imagesHighly rated by customers for:
NYQ83 Posted
First of all these are not comfortable, that thin plastic portion is constantly resting on the back of my neck and requires frequent repositioning. Second, literally these are just two speakers, very loud, and anyone sitting next to you will hear everything, but when maxing out sound, then anyone even a rokm away will hear everything. Thirdly, sound is not balanced, there is no surround sound at all, i even tried dolby sound videos, literally just feels like one speak on both sides, and these speakers appear to be trying to hard to push out big sound when in reality they are probably tiny. Fourthly, bass is somewhat there, but it fulky disappears by overly pushed other sounds. I played around with settings in the app, but result is exactly the same. These are not tiny, its like two long bulky speakers resting on each side of my shoulder, additionally they become useless when being in any other position but either sitting or standing straight up. My overall experience of these to sum it up is a product thats not powerful enough but just trying too hard to be simething they are not.
This review is from Sony - HTAN7 BRAVIA Theater U Wearable TV Speaker - Black
Posted
Hi NYQ83, We are sorry to hear that the HTAN7 did not meet your expectations. We would like to get in touch with you to ensure that you get the best experience out of the Wearable TV speaker.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
KevinG Posted
I have tried to pair HTAN7 wearable speakers with 3 different Samsung TVs and a Windows 10 PC with no success. Neither the Samsung TVs nor the PC will even see the HTAN7 as an available Bluetooth device, but my Android cell phone has no problem connecting and working with the Sony Sound Connect App. The HTAN7 will connect to our cell phones, but not the TV it was purchased to be used with. The speakers sound great through the phone which makes it all the more disappointing that it won't work with the TV. Apparently the HTAN7 Sony speakers only support a newer feature of Bluetooth that is almost impossible for customers to verify whether their TV supports it or not. Nowhere on the product information does Sony say that this product ONLY works with A2DP supported Bluetooth devices. You have to dig through the questions to discover the product requires A2DP to work. Even then Sony tells the consumer to figure out if their Bluetooth devices are compatible with A2DP. Most TVs have scant information about Bluetooth other than the version the hardware supports. We have tried on hardware that 4.2 and 5.2 versions of Bluetooth with no success. Can Sony update the firmware to support a more compatible Bluetooth connection? Otherwise, Sony should change the product specifications and advertising to make clear that ONLY A2DP Bluetooth devices will work with this product. There are hundreds of thousands of TVs this speaker could work with if it offered a more compatible Bluetooth connection (even if this limits some of the features). Otherwise I have to take these back because HTAN7 are not working with most of our Bluetooth supported equipment. Our equipment works fine with other Bluetooth connected devices. Is there anything else Sony can do to help with this problem?
This review is from Sony - HTAN7 BRAVIA Theater U Wearable TV Speaker - Black
Posted
Hi KevinG,
We understand that you are experiencing difficulties pairing your BRAVIA Theater U to your Bluetooth devices. Please allow us to help you and turn this into a better experience. If the TV you are using supports the BLUETOOTH profiles for music playback (A2DP), then you can connect the neckband speaker to your TV via a BLUETOOTH connection and listen to the TV audio on the neckband speaker. To Bluetooth pair your BRAVIA Theater U (HT-AN7) to a compatible TV, follow these steps:
1. Set the neckband speaker to pairing mode.
To pair a second and subsequent TVs (if the neckband speaker has pairing information for other devices)
- While the power is off, press and hold the (power)/(BLUETOOTH) button for about 5 seconds until you hear a notification sound and voice guidance (Pairing). The neckband speaker enters pairing mode, and the (power)/(BLUETOOTH) indicator double flashes in blue. If your neckband speaker fails to go into pairing mode, repeat this step as necessary.
2. Operate the TV to connect the neckband speaker via a BLUETOOTH connection.
- Make sure the Bluetooth is turned on, then select the BRAVIA Theater U from the list of available devices. If the BRAVIA Theater U is not showing as an available device, click pair new device. and then select it.
- If your device asks for a password or pin, enter "0000".
- When the BLUETOOTH connection is complete, you hear a notification sound from the neckband speaker and the (power)/(BLUETOOTH) indicator flashes in blue.
ensure that the speaker and TV have the latest firmware updates and that no other Bluetooth devices are currently connected to the speaker.
For more details, please visit this help guide: https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001326162.html
3. If the issue isn't resolved, try resetting or initializing the neckband speaker.
You can also watch the video on this link to learn how to Bluetooth pair to a compatible TV (the same steps will work for most Bluetooth devices as well): https://www.youtube.com/watch?v=6yWjOOxoxus
Note:
- If you have it paired to multiple devices, it can sometimes switch when you power on a second device. If you haven't yet, try enabling the Multi-device connection via the Sony Sound Connect app.
- If you're having trouble connecting, the neckband speaker may be connected to another Bluetooth device. Make sure the neckband speaker are disconnected from the other Bluetooth device, then pair the headphones and the desired device again. You can also check your TV's manual to see if you need to change the audio output method to PCM.
Should you need technical assistance, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Regards,
Jess
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
ToddS Posted
Having nothing but trouble pairing these with our various samsung tv's. Sound is great when it works. Instruction manual is lacking in detail. Buttons are hard to see and use on the speakers.
This review is from Sony - HTAN7 BRAVIA Theater U Wearable TV Speaker - Black
Posted
Hello ToddS,
Thank you for considering Sony products.
We apologize for the trouble you’ve had pairing your HTAN7 with your TVs. While we’re glad the sound quality is great when it works, we understand how frustrating connectivity issues can be. We also appreciate your feedback about the instruction manual lacking detail and the buttons being hard to see and use.
If your TV supports BLUETOOTH profiles for music playback (A2DP), you can connect the neckband speaker to your TV via Bluetooth and listen to the audio through the speaker. Please ensure the unit is in pairing mode. For detailed instructions, please visit: https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001326162.html
We value your input on the buttons and manual, and we will share your comments with our dedicated Sony team for thorough review as we continue working to improve our products. Additional details regarding button functionality can be found here:
https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001309041.html?search=buttons
Best regards,
-Fred
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
dhughes Posted
Did not work with our Samsung TV even after buying the recommended adapter.
This review is from Sony - HTAN7 BRAVIA Theater U Wearable TV Speaker - Black
Posted
Hi Dhughes,
We are sorry to hear that you are experiencing connectivity issues between your BRAVIA Theater U and your Samsung TV. We would like to help you get this resolved, as the device is designed to function correctly with the appropriate setup.
For the best assistance, please contact our technical support team directly through this link so we can investigate the issue further: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you for considering Sony!
Regards,
Dominick
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
DONB Posted
I really wanted it to work however it didn't I would use it to watch tv in store it was great would geek squad be able to get it working
This review is from Sony - HTAN7 BRAVIA Theater U Wearable TV Speaker - Black
Posted
Hi DONB,
We’re sorry to hear that you’re having trouble getting your BRAVIA Theater U connected at home. We recommend ensuring that your TV's Bluetooth is turned on and that the speaker is in pairing mode (hold the power button until the indicator flashes blue). You can also try a quick reset by holding the Power and Play/Pause buttons simultaneously for about 5 seconds.
If you need further assistance or would like to walk through the setup with us, please contact our support team: https://us.esupport.sony.com/support/s/support-contact?language=en_US. While Geek Squad can certainly help with in-home setup, we would love to try to help you.
Thanks for choosing Sony.
Best regards,
Eliab
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
HannaK Posted
Significant issues with charging. Manufacturer’s response is disappointing and Geek Squad/Best Buy not helpful.
This review is from Sony - HTAN7 BRAVIA Theater U Wearable TV Speaker - Black
Posted
Hello HannaK,
Thank you for considering Sony products.
We sincerely apologize for the difficulties you've experienced with the HTAN7 BRAVIA Theater U Wearable TV Speaker, which is having charging issues. We understand how frustrating it is when you don’t receive the support you expect from both the manufacturer and Geek Squad/Best Buy. Please know that your feedback is important to us, and we are committed to resolving this matter for you as quickly as possible.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
PaiG Posted
My initial experience was great, but halfway through my second song I started hearing random popping noises semi regularly. It doesn't sound like a blown speaker popping issue, but I think is related to the bluetooth connection. Needless to say have random popping noises semi regularly completely ruins the experience of using these and I'd be better off just listening on my phone speaker. Disappointing product.
This review is from Sony - HTAN7 BRAVIA Theater U Wearable TV Speaker - Black
Posted
Hi PaiG, We are sorry to hear that you are experiencing issues with your HTAN7. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please select “Prioritize Stable Connection (SBC)” for the BLUETOOTH connection quality of the speaker. You can select this option by using the Sony | Headphones Connect app.
Also, please try the steps on our help guide link: https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001309053.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Philip Posted
This device pairs for approximately two seconds before disconnecting. Do not purchase
This review is from Sony - HTAN7 BRAVIA Theater U Wearable TV Speaker - Black
Posted
Hi Philip,
Thanks for your feedback. We're truly sorry to hear that you're having disconnection issues with your HT-AN7.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
1) Make sure your source device (phone, TV, etc.) supports the required Bluetooth profiles (A2DP for audio).
2) Move the speaker and source device closer together and away from other wireless devices or metal objects that could cause interference.
3) Delete the HT-AN7 from your device’s Bluetooth list, then re-pair by following the pairing instructions: With the speaker off, press and hold the power/Bluetooth button for about 2 seconds (for first-time pairing) or about 5 seconds (if it has previous pairings) until you hear a notification sound and the indicator flashes blue.
4) Ensure your speaker and any related apps (such as Sony | Sound Connect) are updated to the latest version, as software updates can resolve connectivity issues. https://www.sony.com/electronics/support/speakers-wireless-speakers/ht-an7/software/00343894
5) If the above steps do not work, initialize the speaker by following these instructions: https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001309057.html
If you follow these steps and the issue persists, we strongly suggest you to contact our support team for further assistance. Find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Thanks for considering Sony and for bringing this issue to our attention.
Warm regards,
Estefany
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Aloha7735 Posted
Despite having a Bravia TV that’s only two years old, it requires a Sony adapter to get the for the Bravia-U. The adapter doesn’t come with the neck band, and is sold out pretty much everywhere, and possibly discontinued.
This review is from Sony - HTAN7 BRAVIA Theater U Wearable TV Speaker - Black
Coops Posted
Bought this together with a Sony - 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV and it would not pair. It would pair with my cell phone, but I needed it to pair with the TV. Sony said it should, but dead end on help there. Returned to Best Buy for a refund.
This review is from Sony - HTAN7 BRAVIA Theater U Wearable TV Speaker - Black
Posted
Hi Coops, We are sorry to hear that you had issues with the HTAN7 pairing with your Sony TV and had to return the unit. The HTAN7 should pair with TV's that support Bluetooth A2DP (Advanced Audio Distribution Profile). We hope that you consider Sony again in your future purchases.
Regards,
Carl
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
StanleyP Posted
No bass and range is horrible…also it gets heavy…a few hours later my neck hurts.
This review is from Sony - HTAN7 BRAVIA Theater U Wearable TV Speaker - Black
Posted
Hi StanleyP, We are sorry to hear that the HTAN7 did not meet all of your expectations. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Beck Posted
Could not get This to pair with my bravia TV. The instructions are minimal.
This review is from Sony - HTAN7 BRAVIA Theater U Wearable TV Speaker - Black
Posted
Hi Beck,
We're sorry to hear you've had a hard time pairing the HTAN7 to your TV. We're here to help you.
In the next link, you'll find very detailed instructions and pictures on how to get it connected via Bluetooth: https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001326162.html
However, if you're still having a hard time, feel free to start a chat with one of our product specialist though this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope the information helps. Thanks for considering Sony products.
-Eliab
<img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />