Customer Ratings & Reviews

Posted 11 months ago

Hi Henry39, thank you for taking the time to share your feedback about the HT-AN7.
We're happy to hear that you love the sound quality. However, we sincerely apologize for the difficulties you've experienced when trying to pair it with your TV. We understand how frustrating this can be and we appreciate you bringing it to our attention.

Your input is invaluable to us as we continuously strive to improve our products. If further assistance is needed, please don't hesitate to reach out to our customer support team. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
We're here to help.

Thanks for considering Sony products and for your feedback.
Best regards,
Stephanie <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 3 months ago

Hi Andy,

Thank you for sharing your feedback. We are sorry to hear that the temperature of the neckband has made your experience uncomfortable.

We would like to clarify that according to the official Sony HT-AN7 Help Guide, it is expected for the device to generate some warmth during use. The guide states: "If you use this neckband speaker for a long time, the temperature of this neckband speaker may rise, but it is not a malfunction."

Precautions:
https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001309044.html

To ensure the device stays as cool as possible during your movie or gaming sessions, we recommend the following:

- Do not use the device while it is charging: Charging the battery creates additional internal heat. For the best comfort and battery longevity, please unplug the device before wearing it.

- Environment: Ensure the device isn't covered by heavy clothing or blankets while in use, as this can trap heat against your neck.

While a moderate rise in temperature is normal for this high-performance audio hardware, the device should never become "painfully" or "extremely" hot to the touch. If you feel the heat level is excessive or if the device is shutting down prematurely, we recommend reaching out to our technical support team for a professional review:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Regards,
Dominick <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

Hi Tobi,

We regret to hear that you are not satisfied with the neckband speaker. Due to the characteristics of Bluetooth wireless technology, audio/music playback on the neckband speaker is slightly delayed in comparison to the playback on the source Bluetooth device. We can still perform some troubleshooting steps to further isolate and hopefully resolve this issue:

-Disconnect and reconnect the neckband speaker to your TV:
https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001309093.html

-Install the latest software version of the TV and the Neckband Speaker to improve their performance.

-Keep the neckband speaker away from a device, such as a radio or a tuner, a wireless LAN device, microwave oven or a device that generates electromagnetic radiation. Use of the neckband speaker in the vicinity of such a device may cause noise in audio from the device.

-Make sure there are no obstacles such as a person, metal, or wall between the neckband speaker and your TV.

As an alternative to Bluetooth connection, you can use wired connection (via the supplied audio cable) if your TV has a dedicated headphone jack and the ability to listen to TV speakers and headphones at the same time. Please refer to the specifications of your TV.

For more information, please refer to this link:

https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001326158.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

Hello Ilan,

Thank you for your feedback regarding the HT-AN7 BRAVIA Theater U Wearable TV Speaker. We sincerely apologize for the inconvenience caused by the issues you have encountered with the right speaker. While we appreciate the concept of a wearable speaker, we understand that its performance has fallen short of your expectations due to the distortion and muddiness in sound. This is certainly not the experience we strive to deliver with our products.

We would like to assist you in diagnosing and resolving this issue. If you haven't already, please take a moment to follow the troubleshooting steps outlined in our Help Guide:
https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001309053.html

Should the problem persist or if you require additional information or technical support, please feel free to reach out to us at socialsupport@am.sony.com. To ensure we can assist you as effectively as possible, kindly provide the following details:

- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

We value your feedback and are dedicated to enhancing our products based on customer experiences. Thank you for bringing this to our attention.

Sincerely,

Romeo
Sony Social Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 9 months ago

Hello bquarf, thank you for your review. We're sorry to hear that the BRAVIA HT-AN7 did not meet your expectations. This is not the experience we aim to deliver with our products.

We designed this speaker to provide a personalized, immersive sound experience for those who want to feel the audio around them without wearing traditional headphones. We understand, however, that a traditional Bluetooth headset may be a better fit for some listeners, and we appreciate your honest feedback.

We are always working to improve our products and appreciate you taking the time to share your thoughts.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

Hi 22islander, We are sorry to hear that the HTAN7 did not meet all of your expectations. We'd love to troubleshoot issues that you are having with the wearable TV speaker and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

Hi PrathRebiew,

We regret to hear that you are not completely satisfied with the neckband speaker. Sony's commitment to customer satisfaction is our top priority. Allow us to know more about your experience and help you out. Please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

Hi Ramirezjose. We're sorry to hear that you've been encountering this issue with your HTAN7 that they would keep disconnecting and falling down, this is not the experience we want you to have. Kindly suggesting to make sure the HTAN7 is placed on a stable and level surface. Avoid surfaces that are prone to vibrations or movement. You might also try: checking if there's a software update available for the HTA-N7 and whether it addresses Bluetooth connectivity problems. Ensuring that the Bluetooth drivers or patches are up-to-date. Disabling any power-saving modes that might affect Bluetooth functionality. Thanks for choosing Sony. -Milton <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

Hi Nellyy, We are sorry to hear that you are experiencing issues with your HTAN7. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />