Customer Ratings & Reviews

Posted 3 years ago

Hi Manish,

We're glad that you like the sound quality and design of the headphones. It's unfortunate that you were not satisfied with the fit. The headset features an adjustable headband. For optimum fit and comfort, it is recommended to adjust the headband depending on your head shape and also wear the headphones properly. Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 2 years ago

Hi Zagg, Thank you for the feedback on your experience with your Sony Inzone M3 headset. While we're glad that you like the comfortable fit of the unit, we regret to hear that the sound quality did not meet your expectations. We always strive to deliver exceptional audio experience, and we regret that you didn't have a satisfactory one. To ensure optimal listening experience, please follow the troubleshooting steps on the link below:

https://helpguide.sony.net/mdr/2961/v1/en/contents/TP1000670444.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 3 years ago

Hi Christian, We are sorry to hear that you are experiencing issues with your MDRG300 Inzone H3 Gaming headset. We'd love to help and troubleshoot the issue and make this a better experience for you. In the meantime, please try these steps to troubleshoot and isolate the microphone.

1. If there is an electric light line, fluorescent light, mobile phone, etc. near the headset, keep them away from the headset.

2. When using a video calling application, sound quality may drop depending on the condition of the communication line.

3. Lower the microphone input level of the connected device such as computer and PS5™.

You may also follow the steps on our help guide link:
(Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side)
https://helpguide.sony.net/mdr/2961/v1/en/contents/TP1000670442.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 2 years ago

Hi StevenG,

We're glad that you like the comfort of the headphones. It's unfortunate that you are not satisfied with the sound quality. Sound quality may vary depending on the source content. Make sure to try multiple sources. You also have the option to adjust the equalizer function of the INZONE Hub software to tailor-fit the sound quality to your needs. Please refer to this link for more information:

https://helpguide.sony.net/mdr/2961/v1/en/contents/TP1000670423.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 3 years ago

Hi user873225, Thanks for sharing your experience with the new Sony Inzone H3 Wired gaming headset. We're sorry to hear that you're not impressed with its performance. Try restarting the device where the headset is connected. Make sure to adjust the volume of the headset and the connected device. Turn up the volume if it is too low. If you are connecting a computer, make sure that the audio output setting of the computer is set for the USB audio box. Also, check that the 4-pole mini plug of the headset is securely inserted into the mini jack on the USB audio box. Please note that within the INZONE Hub, there are various controls for the Equalizer settings to meet your needs. You may visit https://www.sony.com.ph/electronics/support/others-software/inzone-hub for more details. Should you need further assistance, you may reach us at socialsupport@am.sony.com with the following information : Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the INZONE H3.

Sincerely,

-Craig
Sony Social Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />