Sony INZONE H9 II Wireless Noise Cancelling Gaming Headset for PC, PS5, Switch, and Mobile White WHG910N/W

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Sort by

Most Relevant

Page 1 Showing 0 of 0 reviews

Rated 3 out of 5 stars
Sony INZONE H9 II Headset
George Posted 1 day ago
The Sony INZONE H9 II started out as an amazing headset—great sound, super comfortable, and genuinely impressive noise cancellation. For the first few months, I was really happy with them and felt like Sony had nailed the balance between gaming performance and everyday use. But after about a year, things changed. They started breaking down even though I wasn’t using them heavily. The build quality just didn’t hold up, and the issues showed up way sooner than I’d expect from a premium Sony product. It’s disappointing because Sony used to be known for long‑lasting, reliable headphones, but lately the quality feels like it’s gone downhill. Overall, they were great at the beginning, but the durability just isn’t there anymore.
No, I would not recommend this to a friend
This review is from Sony - INZONE H9 II Wireless Noise Cancelling Gaming Headset for PC, PS5, Switch, and Mobile - White
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 1 day ago
Hi George,

Thank you for taking the time to share your detailed feedback regarding your experience with the INZONE H9 II. We genuinely appreciate hearing from our long-time users, especially those who appreciate the sound quality and noise cancellation we aim to deliver.

We are truly sorry to hear that the headset's durability did not hold up over the past year. This is certainly not the standard of quality or longevity we strive for with our premium products. Please know that your feedback is highly valued. We take notes on product quality very seriously, and we will definitely share your comments with our development teams for careful review and future product improvement.

Thank you again for your honesty and for considering Sony!

Regards,
Dominick <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Very Expensive, Great Mic, Buy when on sale
Zavehi Posted 7 months ago
Very expensive headset that would be a much better value at 250 dollars. Great mic. Audio quality is a bit all over the place and I wouldn’t say it’s great. You can EQ these via software on PC but I couldn’t get them to a spot I liked. Due to my head shape as well these didn’t fit me comfortably but I would imagine most people would find these comfortable.
I would recommend this to a friend
This review is from Sony - INZONE H9 II Wireless Noise Cancelling Gaming Headset for PC, PS5, Switch, and Mobile - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 7 months ago
Thank you for sharing your detailed and honest feedback, Zavehi.

We are truly happy to hear that the great microphone on your INZONE H9 II is providing you with clear communication—that's essential for a smooth gaming experience.

We are, however, genuinely sorry that you were unable to achieve a sound profile you liked, even with the EQ software, and that you found the audio quality "all over the place." We appreciate this specific criticism and will share it with our development team, as we continually work to refine the sound experience across our gaming lineup.

We're especially sorry that the headset wasn't comfortable for you. We design our headsets, like the H9 II, with soft earcups and a snug fit for long gaming sessions, so it's always disappointing when they don't provide that comfort for every user. We truly hope that, even with the fit issues you experienced, your overall assessment that most people would find them comfortable helps other gamers.

We deeply value your detailed input, including your thoughts on the overall value. Thank you for taking the time to review the INZONE H9 II and choosing Sony.

Best regards,
Gus,
Sony Social Media Team <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Sony headset
Mickey Posted 4 months ago
I did not like it was a little too flimsy, but it didn’t have great comfort
No, I would not recommend this to a friend
This review is from Sony - INZONE H9 II Wireless Noise Cancelling Gaming Headset for PC, PS5, Switch, and Mobile - White
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 4 months ago
Hello Mickey,

Thank you for considering Sony products.

We sincerely apologize for the discomfort and concerns regarding the perceived fragility of the WHG910N headphones. To optimize comfort and fit, we recommend ensuring the device is properly adjusted and worn in accordance with the provided guidelines. Please refer to the following link for detailed instructions on correct usage: https://helpguide.sony.net/mdr/2987/v1/en/contents/TP1001997476.html?search=wearing.

Additionally, we will forward your valuable feedback to our product development team to inform future enhancements.

Best regards,
-Fred <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Page 1 0 of 0 reviews

Sort by

Most Relevant

92%

would recommend to a friend

Save $51.99

$349.99

Rated 3 out of 5 stars
Sony INZONE H9 II Headset
George Posted 1 day ago
The Sony INZONE H9 II started out as an amazing headset—great sound, super comfortable, and genuinely impressive noise cancellation. For the first few months, I was really happy with them and felt like Sony had nailed the balance between gaming performance and everyday use. But after about a year, things changed. They started breaking down even though I wasn’t using them heavily. The build quality just didn’t hold up, and the issues showed up way sooner than I’d expect from a premium Sony product. It’s disappointing because Sony used to be known for long‑lasting, reliable headphones, but lately the quality feels like it’s gone downhill. Overall, they were great at the beginning, but the durability just isn’t there anymore.
No, I would not recommend this to a friend
This review is from Sony - INZONE H9 II Wireless Noise Cancelling Gaming Headset for PC, PS5, Switch, and Mobile - White
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 1 day ago
Hi George,

Thank you for taking the time to share your detailed feedback regarding your experience with the INZONE H9 II. We genuinely appreciate hearing from our long-time users, especially those who appreciate the sound quality and noise cancellation we aim to deliver.

We are truly sorry to hear that the headset's durability did not hold up over the past year. This is certainly not the standard of quality or longevity we strive for with our premium products. Please know that your feedback is highly valued. We take notes on product quality very seriously, and we will definitely share your comments with our development teams for careful review and future product improvement.

Thank you again for your honesty and for considering Sony!

Regards,
Dominick <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Very Expensive, Great Mic, Buy when on sale
Zavehi Posted 7 months ago
Very expensive headset that would be a much better value at 250 dollars. Great mic. Audio quality is a bit all over the place and I wouldn’t say it’s great. You can EQ these via software on PC but I couldn’t get them to a spot I liked. Due to my head shape as well these didn’t fit me comfortably but I would imagine most people would find these comfortable.
I would recommend this to a friend
This review is from Sony - INZONE H9 II Wireless Noise Cancelling Gaming Headset for PC, PS5, Switch, and Mobile - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 7 months ago
Thank you for sharing your detailed and honest feedback, Zavehi.

We are truly happy to hear that the great microphone on your INZONE H9 II is providing you with clear communication—that's essential for a smooth gaming experience.

We are, however, genuinely sorry that you were unable to achieve a sound profile you liked, even with the EQ software, and that you found the audio quality "all over the place." We appreciate this specific criticism and will share it with our development team, as we continually work to refine the sound experience across our gaming lineup.

We're especially sorry that the headset wasn't comfortable for you. We design our headsets, like the H9 II, with soft earcups and a snug fit for long gaming sessions, so it's always disappointing when they don't provide that comfort for every user. We truly hope that, even with the fit issues you experienced, your overall assessment that most people would find them comfortable helps other gamers.

We deeply value your detailed input, including your thoughts on the overall value. Thank you for taking the time to review the INZONE H9 II and choosing Sony.

Best regards,
Gus,
Sony Social Media Team <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Sony headset
Mickey Posted 4 months ago
I did not like it was a little too flimsy, but it didn’t have great comfort
No, I would not recommend this to a friend
This review is from Sony - INZONE H9 II Wireless Noise Cancelling Gaming Headset for PC, PS5, Switch, and Mobile - White
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 4 months ago
Hello Mickey,

Thank you for considering Sony products.

We sincerely apologize for the discomfort and concerns regarding the perceived fragility of the WHG910N headphones. To optimize comfort and fit, we recommend ensuring the device is properly adjusted and worn in accordance with the provided guidelines. Please refer to the following link for detailed instructions on correct usage: https://helpguide.sony.net/mdr/2987/v1/en/contents/TP1001997476.html?search=wearing.

Additionally, we will forward your valuable feedback to our product development team to inform future enhancements.

Best regards,
-Fred <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Page 1 0 of 0 reviews

Skip to content Go to Product Search

Main Content

Sony INZONE H9 II Headset

George Posted 1 day ago

The Sony INZONE H9 II started out as an amazing headset—great sound, super comfortable, and genuinely impressive noise cancellation. For the first few months, I was really happy with them and felt like Sony had nailed the balance between gaming performance and everyday use. But after about a year, things changed. They started breaking down even though I wasn’t using them heavily. The build quality just didn’t hold up, and the issues showed up way sooner than I’d expect from a premium Sony product. It’s disappointing because Sony used to be known for long‑lasting, reliable headphones, but lately the quality feels like it’s gone downhill. Overall, they were great at the beginning, but the durability just isn’t there anymore.

No, I would not recommend this to a friend

This review is from Sony - INZONE H9 II Wireless Noise Cancelling Gaming Headset for PC, PS5, Switch, and Mobile - White

Unhelpful (0)

ReportComment

Brand response from SonyListens

Posted 1 day ago

Hi George,

Thank you for taking the time to share your detailed feedback regarding your experience with the INZONE H9 II. We genuinely appreciate hearing from our long-time users, especially those who appreciate the sound quality and noise cancellation we aim to deliver.

We are truly sorry to hear that the headset's durability did not hold up over the past year. This is certainly not the standard of quality or longevity we strive for with our premium products. Please know that your feedback is highly valued. We take notes on product quality very seriously, and we will definitely share your comments with our development teams for careful review and future product improvement.

Thank you again for your honesty and for considering Sony!

Regards,
Dominick <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Very Expensive, Great Mic, Buy when on sale

Zavehi Posted 7 months ago

Very expensive headset that would be a much better value at 250 dollars. Great mic. Audio quality is a bit all over the place and I wouldn’t say it’s great. You can EQ these via software on PC but I couldn’t get them to a spot I liked. Due to my head shape as well these didn’t fit me comfortably but I would imagine most people would find these comfortable.

I would recommend this to a friend

This review is from Sony - INZONE H9 II Wireless Noise Cancelling Gaming Headset for PC, PS5, Switch, and Mobile - Black

Posted 7 months ago

Thank you for sharing your detailed and honest feedback, Zavehi.

We are truly happy to hear that the great microphone on your INZONE H9 II is providing you with clear communication—that's essential for a smooth gaming experience.

We are, however, genuinely sorry that you were unable to achieve a sound profile you liked, even with the EQ software, and that you found the audio quality "all over the place." We appreciate this specific criticism and will share it with our development team, as we continually work to refine the sound experience across our gaming lineup.

We're especially sorry that the headset wasn't comfortable for you. We design our headsets, like the H9 II, with soft earcups and a snug fit for long gaming sessions, so it's always disappointing when they don't provide that comfort for every user. We truly hope that, even with the fit issues you experienced, your overall assessment that most people would find them comfortable helps other gamers.

We deeply value your detailed input, including your thoughts on the overall value. Thank you for taking the time to review the INZONE H9 II and choosing Sony.

Best regards,
Gus,
Sony Social Media Team <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Sony headset

Mickey Posted 4 months ago

I did not like it was a little too flimsy, but it didn’t have great comfort

Posted 4 months ago

Hello Mickey,

Thank you for considering Sony products.

We sincerely apologize for the discomfort and concerns regarding the perceived fragility of the WHG910N headphones. To optimize comfort and fit, we recommend ensuring the device is properly adjusted and worn in accordance with the provided guidelines. Please refer to the following link for detailed instructions on correct usage: https://helpguide.sony.net/mdr/2987/v1/en/contents/TP1001997476.html?search=wearing.

Additionally, we will forward your valuable feedback to our product development team to inform future enhancements.

Best regards,
-Fred <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Customer Ratings & Reviews