Customer Ratings & Reviews

Posted 6 months ago

Hi Ilovetech,

We appreciate you sharing this detailed feedback on the INZONE H9 II, and we sincerely apologize for the irritation and frustration caused by the change in the game/chat balance functionality on the PS5. We understand that this is a core feature you relied on in the previous H9 model. While the dedicated buttons on the H9 II are designed for PC use with the INZONE Hub software, you can still adjust the Game/Chat volume balance directly within the PS5 Control Center. Simply press the PS button on your controller, select the Sound icon, and use the Audio Balance slider to fine-tune your game and chat audio mix. We value your honest comparison to the prior model, and your input on feature continuity at this price point is critical for our development teams.

Thanks for choosing Sony.

Best regards,
Eliab <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 4 months ago

Hello MaryK,

Thank you for considering Sony products.

We apologize for the inconvenience you have experienced with your WHG910N headphones and the Bluetooth connection issues. To help resolve this, please try the following steps:

Verify that your PC supports Bluetooth functionality, as this is not available on all computers.
For guidance on connecting your headphones to a PC via Bluetooth, please refer to the following instructions: https://helpguide.sony.net/mdr/2987/v1/en/contents/TP1001997462.html

Reset the headset by following the instructions here: https://helpguide.sony.net/mdr/2987/v1/en/contents/TP1001997424.html

If needed, initialize the headset to restore factory settings: https://helpguide.sony.net/mdr/2987/v1/en/contents/TP1001997397.html

Update the firmware to Version 01.001.000 via this link: https://www.sony.com/electronics/support/headphones-gaming-headphones/wh-g910n/software/00371613

We appreciate your feedback regarding the size of the dongle and will communicate this to our product development team for their review.

If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for your patience and understanding as we work to improve your experience.

Best regards,
-Fred <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 4 months ago

Thank you for sharing your feedback, RafaelR.

We are truly sorry to hear about your disappointment with the INZONE H9 II regarding its integration with the PlayStation 5. We understand your frustration, especially concerning the chat mix functionality and how it compares to the previous model.

The difference you're experiencing is due to a change in how this model interacts with the console. While previous versions featured native on-screen integration for chat mix, the H9 II is designed to have these adjustments managed through the PS5's built-in Quick Menu. Additionally, advanced audio settings are now customized via the Sony Sound Connect App and saved directly to the headset.

We acknowledge that the absence of the native UI integration is a significant change, and we are sharing your comments with our development team for future review. If you need further assistance with your setup, please contact our specialists here:

https://us.esupport.sony.com/support/s/support-contact?category=headphones

Thank you for choosing Sony.

Best regards, Gus, Sony Social Media Team <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 2 months ago

Thank you for sharing your feedback, JosephB.

We are sorry to hear the INZONE H9 II didn't meet your expectations for audio quality at its price point. Since these are designed specifically for gaming immersion, we recommend checking the INZONE Hub software on PC to customize the 10-band EQ and ensure 360 Spatial Sound is calibrated to your ear shape, as this can significantly improve the experience.

We appreciate your honest input as it helps us refine our gaming lineup. Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 5 months ago

Thank you for sharing your feedback, GavinO.

We are very sorry to hear about the frustrating connection issues with the USB-C dongle on your INZONE H9 II. This is certainly not the seamless experience we intend to provide.

Please ensure your headset firmware and the INZONE Hub software are fully updated on your PC, as this often resolves connectivity glitches. If the issue persists, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can help you find a solution.

Thank you for considering Sony.

Best regards, Gus, Sony Social Media Team <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 4 months ago

Hi ChaseT,
We're really sorry to hear that the INZONE H9 II hasn't lived up to your expectations, especially since you enjoyed the H7 so much. We always want our newer gear to feel like a step forward, so it’s disappointing to know we missed the mark for you.

If you're running into any specific technical glitches or if the audio just doesn't feel right, please reach out to our support team. We'd love to take a closer look and see if there's a fix or a setting we can adjust for you.

You can find their contact details here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony. We apologize for your experience.
Sincerely,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />