See more imagesSony - INZONE H9 Wireless Noise Cancelling Gaming Headset, Perfect for PS5, PS4, PC - White
- Model:
- WHG900N/W
- SKU:
- 6510363
would recommend to a friend
See more imagesWoods2314 Posted
I've always thought of Sony as a quality name brand. I never thought they could sell such a terrible product, but this headset is a waste of money. A lot of money, at that. Was great for a couple months, then the interference started. They work great for a while, then I can't hardly use them because the sound is so messed up. I've tried everything to prevent this. But you'd have to turn every electronic off in the house to prevent this type of interference. Which is not practical, nor possible if you want to connect your console to the WiFi or LAN line. In the possible causes on the Sony website, it lists "nearby people" as a possible cause of the interference. What a joke, right? Then the head band came apart. That was cheaply made, not at all what I would expect after spending $250. I will list a picture of the headset. I had to use tape to keep the head band together. Don't buy these! They are a waste of your money and I promise you will eventually be disappointed you did.
Posted
Hi Woods2314,
Thank you for the review and we are sorry to hear this issue with your headphones. Our apologies for the inconvenience that this may have caused. Bluetooth wireless technology operates within a range of about 10 m (30 feet). The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment. We recommend to initialize the headset to restore factory settings.
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html
If you need further assistance, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Zach Posted
My H9 headset's headband has fallen apart. unfortunately what was originally an excellent headset from Sony quickly became very uncomfortable. Noise cancelling is great! but what good does that do for me If i can't even wear it anymore?
Posted
Hi Zach, We're sorry to hear about what happened to the INZONE H9 Wireless Noise Canceling Gaming Headset. For further assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
KrisY Posted
For the price point I expected better. All the positives about this product are throw own the window due to durability and poor quality. At just under 3 months of normal use, the fabric started separating from the headband. There isn't any damage or tears to the fabric. Just poor assembly quality. Unfortunately Sony hides behind "cosmetic damage"/"wear and tear" clauses to avoid covering this issue under warranty. I wouldn't recommend this product until that issue is resolved or at least if Sony recognized it as poor production qualtiy.
Posted
Hi KrisY,
We're sorry to hear about what happened to this INZONE H9 Wireless Noise Canceling Gaming Headset.
If the fabric started separating from the headband, please check our contact details from this link or you send us email to better assista you. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
You can email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
RyanR Posted
This headset is awesome, however, after owning for 5 months with minimal use the "leather" that wrapped around the foam on the head band just slid right out of place. Now the foam is exposed and is coming off as well. I've done some online research of this issue and have seen this to be a problem with other owners. Beware..
Posted
Hi RyanR,
We're sorry to hear about what happened to the INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for the inconvenience. To diagnose the issue, you can check our contact details from this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Also, you can email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
JorgeC Posted
This thing is the worst, disconnects all the time, disconnect in the middle of a game, what a waste for $300
Posted
Hi JorgeC,
Thank you for the review and we're sorry to hear the disconnecting issue with your INZONE headphones. Please check this link below on how to isolate and resolve your issue.
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670451.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Amerasu Posted
I've used these headphones since I bought them back in December of 2023. They're AWFUL. Why a one-star rating? Because of the persistent audio dropouts that have plagued me since I bought them (on 3 completely different computers). This is highly inconvenient when you're talking with your coworkers on Teams and while you're talking, the audio stops working and your boss interjects and you keep talking over him because you don't hear him in your headset. Or it could just be an inconvenience during a gaming session. The only way around it without a complete reboot is to reroute the sound to your desktop speakers (assuming you have any). Otherwise, the headset will work again after a reboot for days, hours, or maybe just minutes. You can try closing all other apps, but it makes no difference. Complete resets and reinstalls of the INZONE HUB software do nothing. Worst $200 I've ever spent. Complete garbage (although the sound is nice).
This review is from Sony - INZONE H9 Wireless Noise Cancelling Gaming Headset, Perfect for PS5, PS4, PC - Black
Posted
Hi Amerasu,
Thank you for sharing such detailed feedback regarding your experience with the INZONE H9. It is incredibly frustrating to deal with persistent audio dropouts, especially in professional environments like Teams where clear communication is vital. Since you have already attempted to reinstall the software and test across multiple computers, we want to look at the hardware connection itself to resolve these interruptions.
We recommend checking for potential wireless interference and signal priority settings. First, ensure the USB transceiver is switched to the correct mode ("PC") and try plugging it into a different USB port, preferably one that is not directly adjacent to other high-speed USB devices or Wi-Fi adapters, as these can cause signal crowding. Second, within the INZONE Hub software, navigate to the Sound Settings and ensure the [Bluetooth Connection Quality] (if using Bluetooth simultaneously) or the wireless priority is set to [Priority on Stable Connection]. This adjustment optimizes how the headset maintains its link to the transceiver, which can often eliminate dropouts caused by environmental interference.
We appreciate your patience as you work through these technical hurdles. If these adjustments do not stop the dropouts from occurring, please contact our technical team directly so we can look into further hardware support for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Regards,
Dominick
TheodoreS Posted
[Employee of bestbuy] I’ve been gaming for over 12 years and I can say without a doubt these are some of the worst headphones I’ve ever used in my life. The battery life is atrocious, the feel of the headphones themselves suck, and the mic quality sounds like I’m in a cod lobby on my Xbox back in 2011. The only redeeming quality of these headphones would be the noise cancellation, which was very good, but definitely not close to the price point that they are asking for. My advice? Go with some Hyperx headphones. They are a fraction of the price and you will have a much better experience.
Posted
Hello TheodoreS,
Thank you for considering Sony products.
We’re honored to hear your candid feedback, and we’re sorry to learn about the issues you’ve experienced with the WHG900N headphones. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your thoughts. We recommend contacting our Sony team directly so we can gather more details and assist you more effectively. Rest assured, your comments will be forwarded to our dedicated team as we continue working diligently to improve our products.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
DiegoH Posted
I wouldn’t recommend this product especially for the price. They are nice headphones and sound great however the microphone goes out often. It gets static in the mic and then you’ll have to replace it. I purchased one when it first came out and had to get it replaced by Sony after a few months. The one that I replaced went out so I bought another pair with Geek Squad protection and sure enough I had to get it replaced using my geek squad protection after 3-4 months of use. If you purchase these headphones make sure you purchase the geek squad protection because it’s not a matter of if it’s a matter of when the mic will stop working.
Bheleu Posted
Open box was not excellent condition, microphone would pop in audio until you found its golden position. Order came through via Atlanta Georgia BestBuy.
AnthonyL Posted
This is my second pair, shame on me for getting them twice. You're lucky if these expensive headphones last longer than a year. The leather that covers the top band comes off rather easily. This product needs to seriously be looked at closer and correct the glue that they use to seal the leather. Sony support is less than helpful when though their product is defective. I take the best care of my electronics to ensure longevity, this one unfortunately doesn't care how you take care of it, it will still rip off on you.
Posted
Hello AnthonyL,
Thank you for considering Sony products.
We apologize for the disappointment and inconvenience you’ve experienced with your WHG900N headphones, especially regarding the durability of the leather band and your interactions with support. We take your feedback seriously and understand how frustrating this must be.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
SamHammy Posted
I purchased this item for my son on the BestBuy web site. It was an open box item rated "excellent," so no blemishes and all parts included. Unfortunately, whoever at Best Buy in Portland, Oregon accepted the item back from its previous owner didn't check carefully at all. The headphones were in the box, but no charging cord and no dongle. So, basically, a useless item. I returned it to my local BB store for a new, unopened box (with all parts included, of course), at a cost to me of over $80.00 above what I had already paid for the open box item. So this review is about the hassle of ordering and waiting for the delivery of an item that was not what it claimed to be. My son did not use the item because he couldn't charge it and he couldn't connect it. I will leave a separate review of the one I purchased that did have all of its parts. This is a review of BestBuy's claim that open box items on its website contain all necessary parts. I've purchased open box items from BB before, but only in-store. I will never order one again on-line.
DadJoke Posted
I got these on sale and was really looking forward to them. They synced right up the first time. After a couple of days they stopped connecting. I unplugged everything, plugged it back in and nothing. I reset them and that worked. Then a week later same thing and now won’t connect at all.
This review is from Sony - INZONE H9 Wireless Noise Cancelling Gaming Headset, Perfect for PS5, PS4, PC - White
Posted
Hello DadJoke,
Thank you for considering Sony products.
We apologize for the inconvenience you’ve experienced with your Sony WHG900N headphones. To help resolve the connection issues, please try the following troubleshooting steps:
Initialize the Headphones: This will restore the headphones to factory settings and delete all pairing information.
Press and hold the power button and the Bluetooth button simultaneously for about 10 seconds or more. When the initialization is complete, the left and right ring indicators (white) will flash 4 times.
For detailed instructions, please visit:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html
Check the Charging Status: Ensure your headphones are fully charged by connecting them to a computer or USB charger using the supplied cable.
Pairing Troubleshooting: If pairing remains an issue after initialization and charging, please follow the steps outlined here:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670450.html
If the problem persists after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for your patience, and we are here to help you get the best experience with your Sony device.
Best regards,
-Fred
Johnny Posted
Unfortunately for the price i paid the quality of the material is pure garbage. The top cushion started falling apart and it’s not even a year old. Sound quality is great and the design is fantastic. As matter of fact for some reason most of the PlayStation headsets are not made to stand the test of time and I take excellent care of all my tech. Save money and get anything but any of Sony PlayStation headsets.
Posted
Hi Johnny, While we are glad to hear that you are happy with the sound quality of the Inzone H9, we are sorry to hear that you are experiencing issues with your gaming headset. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
ScottT Posted
Worked ok for a year. Stoped working after that. sony needs to do better with ps5 headphones in my opinion.
Posted
Hello ScottT,
Thank you for considering Sony products.
We are truly sorry to hear that your WHG900N headset stopped working after just a year of use. We can certainly understand how frustrating it is to have your gaming sessions interrupted, especially when we know you expect your gear to go the distance with your PS5. We hold ourselves to a high standard, and it’s clear we missed the mark for you this time.
We would like to gather more details about the specific issue your unit is having so we can assist you better. Please contact us at the link below: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
JohnC Posted
Mic stopped working 2 weeks after using, couldnt return it because it was a christmas gift purchased in october.
Posted
Hi JohnC, we are truly sorry to hear the the microphone of your Sony - INZONE H9 headsets stopped working, this is not the experience we want you to have, here are some useful steps you can try to troubleshoot the problem:
1- Make sure your headset is up to date using the INZONE Hub software that you can download on your computer.
2- Connect the headset to different devices to make sure it is not the device that is restricting the mic.
3- Do a microphone test through the INZONE Hub, and also try to adjust the mic volume to be higher.
4- Initialize the headset to restore factory settings, this operation resets volume settings, etc. to the factory settings, and deletes all pairing information, you can do this following the instructions here: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html
If the issue persists after these steps do not hesitate to contact us through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony. Regards, Dominick
SpiffyDingo Posted
I have owned these for years. They were good at first, but an issue came up that Sony support, factory resetting, and upgrading couldn’t fix. Everything would just become highly distorted or cut out entirely. I loved their Bluetooth headphones so i expected similar quality, but that’s not what i got out of these. Seriously, buy anything else.
JavierB Posted
Don't bother lol. It feels super plasticity. It feels like a cheap headset for the price. You cant control anything with your ps5 controller. Look at the black shark v2 pro or the alienware headset. Way cheaper and honestly shockingly good metal quality. Superior sound quality
Posted
Hi JavierB, thanks for choosing and purchasing our product. We understand your feedback regarding the design of our INZONE H9. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Also, it has a soft-fit synthetic leather ear pads are shaped to minimize pressure on your ears by optimizing contact with the side of your head. This highly stretchable earpad material is designed for comfort, stability and sound insulation.
We're sorry to hear that you also have an issue with the headset connected with PS5. Here's what you can do when connected to PS5, please check this link:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670407.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
WalterJ Posted
I have been a Call of Duty player since 2008. I pre-ordered these headsets in great anticipation because they were made for the PS5 of which I have 2 of. I have used a variety of headsets including the Turtle Beach Elite 800 and the Astro a50s. Compared to the Astros the Sony H9 are absolute garbage. They make you think the sound is going to be so great. They make you download an app that has you take a picture of each one of you ears as part of the setup. Within 30 minutes of completing the setup and jumping off into several games of Cold War I knew the headsets were worthless for playing COD and I am returning them. I setup a custom game and found I could only hear footsteps at half the range I could with the Astros. In the custom game the account on the second PS5 had no dead silence on and I was totally shocked how much further away I could hear footsteps with the Astro a50s. So if you play COD don't waste your money on the H9s. And yes I am extremely sure they were set up correctly. I would rate the H9s as the worst headset I have ever had. They will be the first ones I have ever returned.
Posted
Hi WalterJ,
We regret to hear that you are having issues with your INZONE H9 wireless gaming headset and you're considering returning the unit. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your headphones are great.
The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long.
To experience 360 Spatial Sound for Gaming, this feature must be turned on while using the INZONE Hub PC software. Make sure you also setup the Spatial Sound Personalization correctly.
We do have good information and instructions as well that shows how to set up the headphones using the INZONE Hub software here: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035
After completing the INZONE Hub software setup, other settings can also work when the software isn't running, such as when the headphones are connected to the PlayStation®5 or a Bluetooth® device.
If you still have the unit and you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
NicholasA Posted
Will not connect and does not shut off. I will be returning this item
This review is from Sony - INZONE H9 Wireless Noise Cancelling Gaming Headset, Perfect for PS5, PS4, PC - Black
Posted
Hi NicholasA, Thank you for sharing your concern and we apologize for the inconvenience. If you still have the unit, kindly reset and initialize it. The link below will guide to through : https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html
After your initialize the unit, kindly redo the pairing/connection.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
KalebM Posted
Returned these after one day. Sony has an issue with the updating software that bricks the entire headset.
Posted
Hi KalebM,
We regret to hear that you were not satisfied with the INZONE H9. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened so we can address the issue and improve the quality of our products. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph