See more imagesSony - INZONE H9 Wireless Noise Cancelling Gaming Headset, Perfect for PS5, PS4, PC - White
- Model:
- WHG900N/W
- SKU:
- 6510363
See more imageswould recommend to a friend
TheMAN Posted
A very poor sound quality and hard to sync with my ps5
Posted
Hi TheMAN, We're sorry to hear that you're having issues with this INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for the inconvenience. If the volume is turned down on the connected device while connected via Bluetooth connection, the volume will not increase much by operating the headset. When this is the case, adjust the volume by operating the connected device.
If the headset cannot be connected to the USB transceiver connected to the computer or PS5, follow the procedure below to perform pairing again with the USB transceiver.
Connect the USB transceiver to a computer or PS5.
Press and hold the connect button on the USB transceiver for about 5 seconds or more. The USB transceiver goes into pairing mode, and the connect indicator (white) on the USB transceiver repeatedly flashes twice in a row.
Turn on the headset. When pairing is complete, a notification sound is emitted from the headset and the connect indicator (white) on the USB transceiver lights up.
Restart the computer or PS5 you are using.
Connect the connected device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
When using a wireless 2.4 GHz connection with a computer or PS5 and a Bluetooth connection at the same time, the microphone input of the headset is used for a call or chat with the connected device via Bluetooth. You cannot chat on the computer or PS5.
If you are unable to resolve your concern, please refer to this link for more details: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670441.html
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
BrianC Posted
The headphones sound ok. Very big and bulk though. The ear cups are shallow so there are time the speakers are pushing against my ears. The battery is pretty good and they look sleek. However no way to charge them except for a wire makes it loose some of its sleekness. You can use them while charging though. They kept changing the settings on my pc and i had to constantly change the defaults of my audio and communication devives and disable the microphone. If these were around 100 dollars i think they would be a great buy but for 300 plus you can get a way better fitting and preforming pair of headphones especially if you use a separate microphone. To the young man that worked there and recommend me those get yourself better headphones and dont ever recommend those again.
Posted
Hi BrianC,
We sincerely appreciate you taking the time to share your detailed feedback regarding the INZONE H9 headphones. Your honest assessment of the fit, charging method, and PC settings interaction is valuable for us.
We're glad that you found the sound quality decent and appreciated the battery life and overall sleek look. We understand that comfort is incredibly personal, and we regret that the earcups and fit weren't ideal for your specific use, especially at this price point.
Thank you again for your constructive review. We are dedicated to creating the best possible gaming experience, and feedback like yours helps us continually improve our products and services.
We appreciate you considering Sony!
Regards,
Dominick
FullMetalAlchemist Posted
I bought this to repalce my alienware aw-988, the ears cups on that headset wore out after heavy use for years on end. The audio is decent on the h9, the noise cancellation is cool. I like that i can connect to two devices at once, one via the usb dongle and the other like my phone or pc via bluetooth. You cannot edit the audio profile for the headset on your ps5, you cannot mute it using the controller’s mute button, these two shortcomings make me wish id bought alternative option instead. I work from home so i use the headset for work calls during work and gaming after. I did this as well with my aliewares and the only issue after 3.5 years was the clothing on the earcups fell apart. My h9s? About 2-3 months in the daxmn headband fell apart, 299 for this? NOT WORTH IT.
Posted
Hi FullMetalAlchemist,
Thank you for the review and we're glad to hear that you like the sound quality and noise canceling of the headphones. We're sorry to hear what happened with your headphones. Your feedback is greatky appreciated. This is a difficult question to answer because everyone treats their headphones differently and the longevity of the earpads will depend on how the individual cares for them. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Darien Posted
I have almost exclusively used the hyper x cloud 2 wireless headsets but last year I decided to switch ot up and try out a sony headset since i had heard good things about the more expensive non gaming pair. Unfortunately this headsets build quality is not comparable to hyperx , at least this model. The lever style muting on the microphone is not as intuitive as the button on a hyperx. Multi device pairing is nice in concept but if you go out of range of a device its default behavior is to constantly beep at you which i found to be annoying. The cushions and pads wore out after a year and fell off. All of this at a 300 pricepoint ? Not worth it in my opinion. Much better options tor cheaper.
garry Posted
if the cost was $100 I would have given it 3 stars but for $200 the quality during gaming is just pretty bad. Everything sounds distant and without the software EQ music isn't very good at all. Battery life is good and comfort pretty decent but for $200 I expected way better.
Posted
Hi Garry, thank you for your feedback.
We genuinely apologize that the INZONE H9 headset has not lived up to your expectations. We understand your frustration with the sound quality during gaming and for music playback without the EQ software. This is certainly not the experience we want our customers to have.
We're glad to hear that you're finding the battery life good and the comfort decent. However, your feedback regarding the audio is crucial.
Here are a few recommendations that might improve your audio experience:
-Ensure your INZONE H9 headset and the INZONE Hub software are updated to the latest versions. https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670424.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670425.html
-We highly recommend experimenting further with the equalizer settings within the INZONE Hub software. You can create custom profiles to tailor the sound to your preferences for both gaming and music.
Thanks for considering Sony products. We value your feedback as it helps us improve our products.
Best regards,
Stephanie
Descriptionist Posted
The headset itself is good and has some very unique features like being able to connect to a phone and your console at the same time. Although that feature recently broke for me, the headset still has redeeming qualities like its noise cancellation or ambient noise modes. The software is the reason it gets such a low rating though. For a headset made by Sony, the fact that you CANNOT update the firmware is absurd. You’re left missing key updates because the software is bugged and they refuse to fix it. Do not buy this headset if you plan to use it on PC.
Posted
Hi Descriptionist,
Thank you for the review. We're glad to hear that you like the smart features of the headphones. We are sorry to hear about the software issue with your headphones. Our apologies for the inconvenience that this may have caused. Your feedback is greatly appreciated. If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Brycer Posted
Sound is good, battery life is pretty good. Sometimes Bluetooth can chug and lag. My major issue is the headband. After not even 2 months the headband leather separated from the band causing me to be able to see the foam on the inside. Not too happy after spending $300 on these.
Posted
Hi Brycer, Thank you for the feedback on your experience with your Sony Inzone H9 Gaming Headset. While we're glad you like the great sound quality and excellent battery life of your headset, we regret to hear that the soft headband material is starting to fall apart and about the intermittent Bluetooth connectivity issue that you're having. This is usually not the case for our headsets nor the experience we want you to have.
You may take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. Please visit our eService website https://us.esupport.sony.com/support/s/service?language=en_US for more information.
For Bluetooth connectivity issues, please follow the troubleshooting steps on the link below to resolve the issue.
https://helpguide.sony.net/mdr/whh900n/v1/en/contents/TP0001513193.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
HeWhoDoesNotKnowJack Posted
The sound on these definitely is not worth tje retail price. The are comfortable, but after some time the material used for the cuffs gets uncomfortable. I do not know how they calculated the lasting hours, but it is a flat out lie. I can get, maybe 4 hours of use. If I don’t manually turn the off, even without using the computer. I need to recharge them the next day because it completely drains the battery. When the unit runs out of battery, it gives no warning. It just makes a sound and shut off. No “battery low” or percentage of battery left warning. The cable it comes is not suitable for use while the headphones are on, which is a common occurrence since they don’t last as advertised. I won’t be returning them as I don’t pay retail, had I paid the $300 price tag, I would have returned them a couple of days ago.
Posted
Hello HeWhoDoesNotKnowJack,
Thank you for considering Sony products.
It's fantastic to know that you initially found the WHG900N headphones comfortable, and we appreciate your honest feedback regarding sound quality, battery life, and charging experience. Your detailed insights about the ear cups, lack of battery warning, and cable usability are important to us—they help drive future improvements.
To assist us in gathering more information and working towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the details of your experience in your message, so our team can better support you.
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Dmvbar Posted
The sound is incredible, it’s the mic that goes bad within 2-4 months
Posted
Hi Dmvbar,
Thanks for the feedback. We are so glad to hear you love the incredible sound, but we're really sorry to hear that the microphone is giving you trouble after just a few months. That's definitely not the experience we want you to have with the INZONE H9.
Please reach out to our support team so we can help fix this for you: https://www.sony.net/support-contact
Thanks for considering Sony and bringing this issue to our attention.
Warm regards,
Estefany
HuyN Posted
If I compare this to the turtle beach max 700 gen 2 I say it beats out this Sony in many aspects. I have the Sony and in less than a year the hinges is already broken. Secondly it does not give any indication warning of it needing to be charge. It just shuts down and it did this to me multiple times during the game. That feature should be one of this first thing it should have thought about . Many other headphones like the Logitech , and turtle beach and even razer gives warning. I will never buy this headphones again nor will I recommend it to anyone. It’s overpriced for the lack of feature
Posted
Hi HuyN, we're sorry to hear that you have issues with your SONY unit, For physical damage, you may take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. Please check this link for more details:
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00006741
When the remaining battery charge of the headset is 20% or lower, a notification sound is emitted and the charging indicator (orange) flashes for about 15 seconds. When the battery becomes completely empty, a notification sound is emitted, and the headset automatically turns off.
When using the headset by connecting to a computer, When the headset is connected to a computer, the icon indicating the remaining battery charge is displayed on the “INZONE Hub” screen in 4 levels: “100%”, “70%”, “50%”, and “20%”. Please check this link for more details:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670402.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
IGVincentVergaraFitness Posted
I returned it immediately after testing and finding out the mic has no noise rejection. The mic is also omnidirectional, so it picks up sound from all directions. This makes me wonder why it even has a boom when it won't even make a difference. Aesthetics? If the mic had a tight pickup pattern like a shotgun mic, it would make sense to have a boom. Sound quality was great, but it's also great in my mid to low $100 noise cancelling headphones, so it didn't feel like an upgrade at all. I'm really stumped that this is considered a premium headset.
Posted
Hi IGVincentVergaraFitness,
We regret to hear that you were not satisfied with the performance of the INZONE H9. Your feedback is extremely important to us and is very much appreciated. To have the best experience when using the mic function, it is recommended to wear the headphones properly and adjust the position of the boom microphone so that it is near your mouth. You can also check your source device or the app that you are using for mic sensitivity and additional settings. Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
FindtheDoor Posted
Let me preface this by saying that I normally use a Sennheiser HD800S for my daily driver. These simply aren't worth the money. If you're not well versed in audio to simplify why this headset is a dump: * The mic quality is abysmal at this price point. Not suitable for professional calls and people will notice when chatting online its that substandard. * The mids lack separation, sounds just blend together and it sounds so busy that you will struggle to discern one sound from the next. * They're not very conformable, the clamp force on these is deceptive and is uncomfortable. It doesn't breathe well and your ears will likely sweat a bit. * The connectivity is lackluster. The Steelseries Arctis Nova Pro Wireless are more expensive but offer significantly more connectivity and allow you to connect your PS5, PC and smartphone simultaneously with its included DAC. The H9 can only connect to the PS5 via dongle and a bluetooth device. So that means you can't hop on your PC to play a cross play game with friends and chat with them on console at the same time. Also if a call comes in you better be paired with it too. Some of you may be groaning by now, but ultimately for the money you may as well go with Corsairs headset instead as it offers better mic and sound quality for less or spring for the Steelseries which actually does something innovative when it comes to headsets. This thing would've been a hit if it released when the PS4 dropped (yes PS4 not PS5). Easy skip.
Posted
Hi FindtheDoor, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the mic, sound quality and comfort of your SONY unit. Please make sure that the microphone setting is set to [INZONE H9 - CHAT] in the sound settings of the computer. If the boom microphone of the headset is raised, lower the boom microphone and adjust its position so that it is near your mouth.
For sound quality issues, you can switch the settings and check the sound quality mode with “INZONE Hub”. When you want to prioritize the sound quality, select [Priority on Sound Quality]. Please follow this link for more details:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html?search=sound%20quality%20
We’ve created the INZONE H9 to be ultra comfortable so you can keep on playing through extended sessions. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take into action for hours on end. The wide, soft headband cushion distributes weight evenly across your head for long-term wearing comfort.
You could Bluetooth to a PC and use the USB dongle to connect to the PS5 at the same time.
We have our Support team that is always happy to assist. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
TwinCities Posted
I thought I was getting not only a comfort upgrade with the leather ear cups but also a sound upgrade with the sony tech and anc coming from my steelseries 7x but nope. Playing COD and 2k, people say my mic sounds so bad. The sound range is also worse than steelseries. Footsteps cant be heard as well either. Im sending these back.
Posted
Hi TwinCities,
Thanks for reaching out to us with your concern, While we're glad you like the comfort, we regret to hear that it hasn't lived up to your expectations, in terms of mic and sound quality and you're considering returning the unit. This is not the experience we want you to have. Allow us to help you and turn your experience around.
The INZONE H9 noise cancelling headsets feature high sound quality boom microphone, shaped so it can be brought closer to your mouth, ensures you’ll always be heard clearly. This bi-directional microphone enables clear voice chat even during the most frenetic moments of a game.
If your voice does not reach the person during a call/your voice is low on the caller’s side, follow the guidelines provided on this helpful link: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html
Our INZONE Hub PC software allows you to personalize your INZONE H9 experience by customizing a wide range of operations, including a variety of sound and hardware settings. Fine tune sound frequencies to your game for more clarity and immersion using the EQ function.
For more information on how to set up the headphones using the INZONE Hub software, refer to this link: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035
If you still have the unit and you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
LeoM Posted
These headphone are nice (so far) but extremely underwhelming. I had the PS5 entry level headphones and sound wise theres no difference at all between them. You can’t even do any EQ adjustments on the PS, which is crazy to me. These are more for PC gamers apparently. I was really hoping you could change everything accordingly yo your liking but you cant. I would stick with the entry level ones if you are a PlayStation user, trust me.
Posted
Hi LeoM, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the EQ of the INZONE H9. The EQ feature of the INZONE headset is not compatible with the PS5. You can only modify the EQ settings via the INZONE Hub on a PC, and these adjustments cannot be transferred or utilized on the PS5. We appreciate your understanding.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
maxtla Posted
Am I the only one who purchased these and noticed that the connection often makes the sound distort into digitized, garbled sound? The sound is good when it’s not messed up, the headphones have good comfort and a convenient microphone. The Bluetooth works very well so far, better than the actual dongle connection. The buttons are in bad positions and can be annoying. The look of the headset though is fantastic. However, overall a very flawed headset with some shining, yet common, features. Not worth the price.
Posted
Hi maxtla,
We're sorry to hear that you're having issue with this INZONE H9 Wireless Noise Cancelling Gaming Headset. We apologize for the inconvenience. The issue may be caused by radio wave interference. Follow the instructions according to the connected device: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00282859
Our INZONE H9 features ergonomically designed control buttons and dials so you can easily change functions and adjust settings during a game.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHG900N/W:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
MichaelB Posted
I thought I would like this, but it has connection problems. I tried using it to for my occupation in the call center.
Posted
Hi MichaelB,
We're sorry to hear you're experiencing connection issues with your INZONE H9 headset, especially when you need it for work.
For troubleshooting, we recommend you first try re-pairing the headset with the USB transceiver. If that doesn't resolve the issue, a full factory reset may be needed. You can find detailed instructions on how to do this in the headset's Help Guide on our support site. If you continue to have problems after trying these steps, please contact our customer support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. They can provide more specific assistance.
Thanks for choosing Sony.
Best regards,
Eliab
ODB1 Posted
Sound fine but for the money that don’t sound better than the $100 PlayStation headphones and the mic is not as good. They are more comfortable but not worth the price.
Posted
Hi ODB1, Thanks for the review/feedback. While we are glad that you like the sound and the comfort of these headphones, we're burdened to hear that the mic didn't meet your expectations. Allow us to help you with your concern.
The INZONE H9 noise cancelling headsets feature high sound quality boom microphone, shaped so it can be brought closer to your mouth, ensures you’ll always be heard clearly. This bi-directional microphone enables clear voice chat even during the most frenetic moments of a game.
If your voice does not reach the person during a call/your voice is low on the caller’s side, follow the guidelines provided on this helpful link: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html
Our INZONE Hub PC software allows you to personalize your INZONE H9 experience by customizing a wide range of operations, including a variety of sound and hardware settings. Fine tune sound frequencies to your game for more clarity and immersion using the EQ function.
For more information on how to set up the headphones using the INZONE Hub software, refer to this link: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035
If you still have the unit and you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Craig
Mike Posted
Useless on ps5. They sound good but you can’t change audio settings and they’re average at their price point
Posted
Hi Mike, We're sorry to hear that the audio quality did not meet your expectations. This is definitely not the experience we want you to have. When you connect the Inzone H9 headset to a game console (PS5), these are the audio settings that you can adjust:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670406.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670407.html
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Adrian Posted
Great audio quality poor manufacturing quality overall
Posted
Hi Adrian,
Thank you for the review.We're glad to hear that you like the audio quality of the headphones. We're sorry to hear what happened. The headphones comes with a 1-year limited warranty. Please note that this does not include any physical damage made to the unit. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Bes Buy Username:
Model Number:
Issue:
Telephone Number:
-David
wheels68x Posted
For thr price, these feel very cheap. I understand they want a lightweight head set to offset fatigue of the wearer, but these took it too far. The audio and microphone was meh as well. I returned them and picked up the new Turtle Beach Stealth Pro. Hands down a far superior product for about the same price.
Posted
Hi wheels68x,
We are really sorry if our INZONE H9 didn't live up to your expectations and that it had to be returned. This is certainly not the experience we were hoping you would have. We greatly appreciate your input with the design, audio, price, and microphone quality of this headset. For audio and microphone issues, some of these problems can be fixed by performing our suggested troubleshooting steps on these links:
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279890
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html
We value you and your feedback. We hope that you will consider Sony again in your future purchase.
Sincerely,
Romeo
Sony Social Support