See more imagesSony - STRDH190- 2-Ch. Stereo Receiver with Bluetooth & Phono Input for Turntables - Black
- Model:
- STRDH190
- SKU:
- 6187501
Highly rated by customers for:
See more imagesHighly rated by customers for:
Bogframe Posted
No tone control, and almost nonexistent bass compared to the 30 year old Pioneer receiver it replaced. When I contacted Sony they said it didn't need tone controls. They were sadly mistaken. If my TV had RCA jacks instead of HDMI, I'd return it.
ThomasC Posted
Purchased this item in the middle of June, but did not get a chance to connect it until last weekend on July 5. Connection was easy and went very quickly. However, after powering it on, I am supremely disappointed in the lack of power coming from this unit. I removed it and boxed it back up, grabbed my receipt, and started the return process online. Only then did I realize that I had neither a 30 day, 60 day, nor 90 day return. I had a 15 day return window for this unit. I am now stuck with what amounts to be a glorified transistor radio from the 1960s. Incredibly disappointed!
JustMe Posted
Sound is good, Bluetooth is handy, but when I turn the receiver off, it argues with me. 5-10 seconds later it comes back on. I haven't taken the time to see if there's some setting to correct this, or to return it but it's very annoying.
Posted
Hi JustMe,
We do apologize for the inconvenience you're having with the AV receiver. Please try to power reset the unit and try again. We strongly recommend that the AV receiver is directly to the walloutlet.
Reference link: https://www.sony.com/electronics/support/articles/00175201
Happy to help,
David
Disappointing Posted
I didn't install this unit for 2 months after I purchased it and I'm sorry I waited. I finally replaced my old receiver with this one and I got to say I'm not very impressed with the overall sound compared to my old unit. The highs are very weak especially listening to classical music and it's not the speakers, they sounded great with the old receiver. It seems there's not enough control of bass & treble. It's overly complicated for any adjustments. I'm not happy at all.
Posted
Hi Disappointing, thank you for purchasing our product. We're sorry to hear that you have an issue with your SONY unit. You can enjoy higher-fidelity sound from all inputs using the Pure Direct function. When the Pure Direct function is on, the display panel lights off to suppress noise that affects sound quality. (Press PURE DIRECT using the supplied remote). Bass and treble do not work when the Pure Direct function is selected. You can adjust BASS and TREBLE using the supplied remote from –10 dB to +10 dB in 1 dB step.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Unhappy Posted
Good sound quality but it doesn't go very loud. Good for smaller spaces.
Posted
Hi Unhappy, We regret to hear you are having an sound level issue with your Sony receiver. Make sure the volume is not set to “VOL MIN”. Please try to press the VOLUME + button all the way up to see if there will be difference with the sound. Check that all connecting cables are inserted to their input/output jacks on the receiver, speakers and the devices. Make sure you have connected to both the L and R jacks of an analog device, as analog devices require both L and R jack connections. Use a stereo audio cable (not supplied).
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
ghenshaw Posted
Bought to use with record player. Unfortunately the phono preamp in this thing is ridiculously weak. It works fine for digital inputs, but the volume for playing records is completely unacceptable. If that's what you are purchasing it for, look elsewhere, or buy a separate phono pre instead.
Posted
Hi ghenshaw, We're sorry to hear about the low volume issue you're having when listening to your record player. To resolve this issue, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032265
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
antmry312 Posted
This came with box already damaged, but I didn't make a big deal about it. However the reciver went completely dead after 5 months. I'm not sure if I can return it or have it replaced. This was a open box item,however there's no way it should have died on me that quickly. I recommend trying something different than this particular device in that it just stopped working for no reason
Parkwayjoe81 Posted
Not happy at all. The speaker plugs were the old outdated spring loaded ones and the volume knob was tough to turn. Not satisfied
Posted
Hi Parkwayjoe81, We apologize for any inconvenience you've experienced with our Sony STRDH190. Your feedback is valuable to us as we continuously strive to improve our products. We have noted your input about the speaker plugs and volume knob and will be sure to forward this feedback to the appropriate department. And we'll take this into consideration for future design enhancements. If you have any other feedback, feel free to contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
ShermanJ Posted
I purchased the wrong item had to take back to store for refund.
Happycustomer Posted
A nice sounding and functioning receiver, with one problem, it sometimes has a noticeable hum. I returned it to the Best Buy Store.
Posted
Hi Happycustomer, Thank you for the feedback on your experience with your STRDH190 receiver. While we're glad to hear you like the sound quality, we regret to hear that the unit had to be returned due to the noticeable hum issue that you had with the unit. This is usually not the case for our receivers nor the experience we want you to have.
We want to make sure that you’ve been taken care of by your authorized reseller. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the STRDH190:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
user588232 Posted
The sound quality is not the best an the tuner sucks it doesn't find half the stations and you can't manually tune it. I should of bought a better amp.
Greg Posted
I replaced an old Sony that had outstanding sound but was starting to die (after 30 years!) with this one, given my excellent experience with the older model. Sadly I was greatly disappointed. The sound quality is not even in the same ballpark, to the point that when I get over my frustration at wasting money at this one I'll be replacing it. I guess that despite today's electronics advances you still get what you pay for in terms of sound qualilty.
Posted
Hi Greg, Thank you for the feedback on your experience with your STRDH190 receiver. This is usually not the case for our home receiver nor the experience we want you to have. To ensure you're getting optimal audio performance with this unit, please try to follow the steps below:
Make sure the VOLUME or MASTER VOLUME knob of your AV Receiver is not set to VOL MIN.
Make sure headphones aren't connected to your receiver or input device.
Press the SPEAKERS button on your receiver and select a setting other than OFF SPEAKERS.
Try switching to a different input source.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
EricS Posted
I really don't know how it sounds as I haven't set it up yet. I hope to not have any problems.
joejoeagogo Posted
Been using for five months. Good for hardwired connections. Easy controls and intuitive remote. The Bluetooth connectivity is awful though. Whether it's connected via bluetooth to my laptop or Android phone, there is a quick but loud static pulse between almost every song, or else a series of R2D2-like tones. I've tried resetting the bluetooth connections, but it hasn't helped. I'll be sending it in for repairs, but it came out of the box like this.
Posted
Hi Joejoeagogo, Thank you for choosing and purchasing our Sony STRDH190 2.0Ch Stereo Receiver. While we're glad to hear that you like the features and easy of use, we're sorry to hear you're having issues with Bluetooth connectivity. We regret to hear that it didn't live up to your expectations. We value your feedback and we will surely take note of this for the betterment of our products. You might hear severe humming or noise when there are obstructions between the receiver and your BLUETOOTH device, remove them or move the receiver and/or device avoid them.
• If there is a device that generates electromagnetic radiation, such as a wireless LAN, other BLUETOOTH device, or a microwave oven nearby, move it away.
• Turn down the volume of the connected BLUETOOTH device.
Your unit comes with a 2-year limited manufacturer's warranty. If you're unable to resolve the issue, please reach out to us. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the STRDH190
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Bryan Posted
Sony makes nice equipment. I have never had problems with Sony. However, this unit had a problem out of the box. The Left Channel speaker output on Speakers A did not work. Returned this unit. Ended up ordering the Yamaha online from BestBuy. I think this was a one time issue. Maybe Sony needs to work on their quality control process.
Posted
Hi Bryan, We regret to hear about the issue that you had with the left channel of this unit and that it had to be returned. This is usually not the case for our receivers nor the experience we want you to have. Should you need any assistance in the future, feel free to contact product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely, Sam
MichaelP Posted
Brought it back sold me wrong system asked for surround this was only an amplifier which I already had at home it was retuned
Charger Posted
I bought two of these for work to play back ground music. One works great no problem the other does not work at all.
FUNKY Posted
I know it's just a stereo receiver, but it should have a subwoofer input and at least 1 HDMI input. You cannot manually tune in the radio stations and the ones that do that tune in are not really clear. I'm mad I threw away the box, otherwise I'd return this.
Posted
Hi FUNKY, We are sorry to hear that the STRDH190 did not meet all of your expectations. We appreciate your input when it comes to the receiver. If you need assistance with your STRDH190, we are always here to help.
For assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
ThomasP Posted
your sales person (on line) told me that this receiver would communicate with and work with JBL bluetooth speakers (that I also bought from you). It DOES NOT work with these speakers. Your employee misrepresented this product
1Adelade Posted
This is a nice little stereo for beginners . It has a lot of the modern plug in jacks ,but the sound quality is terrible for having 200 watts. My garage stereo has 200 watts and blows this thing away. Plus no loop hook-up for equalizer. If you want good quality sound look for the stereos made from the 70s to 90s.
Posted
Hi 1Adelade, Thank you for the feedback on your experience with your STRDH190. We value your opinion and we would like to apologize if the sound quality did not meet your expectations. And, to ensure optimal audio experience, please follow the steps below:
Check that all connecting cables are fully inserted to their input/output jacks on the receiver, speakers and the devices.
Check that headphones are not connected to the receiver.
Check the speaker balance
Regards,
Sam