Customer Ratings & Reviews

Posted 1 year ago

Hi NehBleh, We're sorry to hear about your device. This is definitely not the experience we wanted you to have. Kindly initialize your device and re do the connection.
https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477490.html

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

Hello Peter,

Thank you very much for taking the time to share your experience with the Sony ULT FIELD 1 wireless speaker. We truly appreciate your feedback and insights regarding this product. However, we are genuinely sorry to hear that you are encountering connection issues with the speaker. Connectivity problems can be quite frustrating, and we want to assist you in resolving this matter as quickly as possible.

To help you improve the connectivity of your wireless speaker, we kindly ask you to take a moment to check the link provided below. This link contains a set of useful troubleshooting steps that you can perform to address the connectivity issues you are facing:

https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477488.html

Additionally, it is important to ensure that your device is equipped with the latest firmware update. Keeping your firmware up to date can often resolve many issues and enhance the overall performance of your speaker.

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

Hi Jfmb, We're sorry to hear about your speaker. This is definitely not what we wanted your to experience. Allow us help your resolve your concern. First, make sure that you device has enough battery charge. Connect the speaker to an AC outlet with a USB AC adaptor (commercially available) for battery charging. Next, check if the Auto Standby function is activated. Turn off the Auto Standby function. If your device still shuts off or the buttons won't respond, kindly initialize your device to resume its default settings. While the speaker is turned on, press and hold the – (volume) button and the(BLUETOOTH) button until the speaker turns off (5 seconds or more). Note : If the speaker is initialized, settings such as volume, etc., are restored to the default settings, and all pairing information is deleted. If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details : Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the unit: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, -Craig <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 6 months ago

Hi WandaR, thanks for your feedback.
We're really sorry you’re having trouble with your ULT FIELD 3 not holding a charge.
Here are a few things you can try:

1) Make sure you’re using the original charging cable that came with the speaker, if possible.

2) Plug the charger directly into a wall outlet (not a power strip or USB port on a computer), and let it charge for at least a couple of hours.

3) Check if the charging port is clean and free of dust or debris.

4) Reset the speaker. Press and hold the power button on the speaker for about 10 seconds to restart the unit.
Find detailed instructions here: https://helpguide.sony.net/speaker/7866/v1/en/contents/TP1001870441.html

If you’ve already tried these steps or the speaker still won’t hold a charge, we recommend reaching out to our technical support team for additional assistance. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

We appreciate your feedback on our Sony product. We are sorry this happened.
Sincerely,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 11 months ago

Hello BoBPlace666, thanks for your review.

The SRS-ULT10 is equipped with an auto standby (power-saving) feature. However, when connected to an Android smartphone or an iPhone via an HFP (Hands-Free Profile) Bluetooth connection, this function is disabled. To activate the auto standby feature, please follow these steps:

1. Power on the speaker.
2. Simultaneously press and hold the (play)/(call) button and the – (volume) button for approximately 5 seconds.

When the auto standby function is disabled, the power indicator will flash three times in green. Conversely, when the function is enabled, the power indicator will flash twice in green.

For more detailed information about this feature, we encourage you to visit the following link:
https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477507.html

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 7 months ago

Hi PedroC,

We are sorry to hear you're having trouble with your ULT FIELD 1 speaker, and we certainly understand how frustrating it is when a new product stops working as expected.

It sounds like the speaker may have lost its connection to your phone's hands-free calling function (HFP/HSP), which is why you are not hearing the ring tone anymore.

Please try the following troubleshooting steps:

1. Check the Connection Status: If you cannot hear a ring tone, your speaker may not be properly connected to your smartphone for calls (HFP or HSP). Please visit the link below and follow the steps to ensure your mobile phone is connected correctly:
https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477474.html?search=receiving%20call%20

2. Reset the Speaker: If the issue continues, please reset the speaker. While the speaker is turned on, press and hold the - (volume) button and the (BLUETOOTH) button simultaneously until the speaker turns off (about 5 seconds or more). This process will restore all default settings and delete all pairing information.

If the ringing issue persists after completing these steps, we highly recommend reaching out to our technical support team directly so they can offer advanced assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products!

Regards,
Dominick <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

Hi Khawk, we regret to hear that you had to return the unit because of the volume issue. We really wished we could turn your opinion around regarding our SRSULT10. Sometimes, the volume control might not work properly if there is an issue with the Bluetooth connection. It is recommended to turn off the Bluetooth setting on your source device and then turn it back on to re-establish the connection. Additionally, ensure that the Bluetooth indicator on the wireless speaker is lit.

It is also recommended to follow this link when dealing with audio issues:

https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477486.html

We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com

You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your wireless speaker issues. Connect with them by follow this link and Chat with an Enthusiasts:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We hope you consider Sony again. ~Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 10 months ago

Hi RoylandB,

We appreciate your feedback regarding the bass on your ULT FIELD 3 Wireless Speaker. If the "ULT POWER SOUND" mode isn't quite hitting the right note for you, please remember you can always fine-tune the sound to your preference using the Sony | Sound Connect app. Within the app, you'll find a 7-band equalizer that allows you to customize the bass, mid-range, and treble levels, giving you precise control to achieve the ideal sound for your listening enjoyment. You can find how to do it here: https://helpguide.sony.net/speaker/7866/v1/en/contents/TP1001870473.html

Thanks for considering Sony products.
Eliab <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

Hi mehhh,

Thank you for sharing your feedback on the SRSULT10/H.

We're sorry to learn that the sound quality and battery life did not meet your expectations. Please note that sound quality can be influenced by the source, battery condition, and the environment in which you are using the device. We also recommend checking for firmware updates, as these can address sound issues and enhance overall performance. To ensure you have the latest firmware installed, it is recommended to visit the following link: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-ult10/software/00342801.

If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the SRSULT10.

Thank you for your understanding. We sincerely hope you will keep Sony in mind for your future purchases.

Sincerely,
Maria <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

Hi Sergio,

We're sorry to hear that you're experiencing issues with your Sony ULT FIELD 1 speaker. This is not the level of service we strive for, and we're committed to making this right for you.

To address the low sound issue, we recommend following the steps outlined in the links below:
https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477486.html?search=low%20sound
https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477487.html

Additionally, please ensure that your earbuds have the latest firmware installed, as updates can enhance sound quality and resolve existing problems. You can find the necessary updates here: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-ult10/software/00342801.

If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the ULT FIELD 1.

Thank you for your patience, and we hope you still consider Sony in your future purchases!

Sincerely,
Maria <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />