Customer Ratings & Reviews

Posted 2 months ago

Hello YGon,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience you have experienced with the SRS-ULT10. We appreciate your recognition of its compact design, portability, and volume capabilities. Your observations regarding the sound quality have been carefully noted, and we will be forwarding this feedback to our team for their consideration. Meanwhile, we recommend exploring the sound enhancement features available through the Music Center App, which may allow you to tailor the audio profile to better suit your preferences.

For detailed instructions on utilizing these features, please refer to the following video: https://youtu.be/sjehMecbzmg

Best regards,
-Fred <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 5 months ago

Hello Bman,

Thank you for considering Sony products.

We’re elated to hear that you appreciate the battery life and sound quality of your SRSULT10 speaker. We apologize if the pricing did not fully align with your expectations and sincerely appreciate your valuable feedback. Please be assured that we will communicate your comments to our team as we continuously strive to enhance the overall value of our products. Thank you for sharing your insights with us.

Best regards,
-Fred <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 3 months ago

Hi Babyteeth1,

Thank you for sharing your feedback regarding the sound quality and volume of your Sony ULT FIELD 1. We are glad to hear you are enjoying the audio performance, but we certainly understand your concern regarding how the speaker handles a depleted battery.

Based on the official Sony technical specifications for this model, the behavior you described is actually a standard operational feature designed to protect the long-term health of the internal battery. When the battery is completely exhausted, the speaker requires a baseline level of charge before it can stabilize its power output for playback. Even when connected to a power source, if the battery level is at zero, the device must prioritize charging for a short period before it can remain powered on for use.

To ensure you get back to your music as quickly as possible, Sony recommends using a USB AC adapter capable of delivering an output current of 1.5 A or 3.0 A. Using a lower-powered charger, such as a standard computer USB port, may significantly extend the time required before the speaker can be operated.

We hope this clears things up. Thank you for considering Sony!

Best regards,
Dominick <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

Hi mykeonthemove, thank you for sharing your review and feedback on the Sony - ULT FIELD 1 Wireless Speaker, this unit is designed to produce powerful deep sound! Even though we understand this unit was not the right one according to the specifications you needed, we appreciate you sharing your thoughts so others can decide and make a good choice! Thanks for choosing Sony. Regards, - Dominick <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 2 months ago

Hi JohnmichaelS,

We are sorry to hear the ULT FIELD 1 didn't meet your volume needs. For future reference, engaging the "ULT" button and using the Sony | Music Center app to adjust the EQ can significantly boost the audio output and bass.

Thanks for choosing Sony.

Best regards,
Eliab <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 11 months ago

Hi MshoaibNY, thank you for sharing your thoughts! We're sorry to hear that the bass quality was not as you had expected on the Sony - ULT FIELD 1. We understand it can be disappointing when a product doesn't fully meet our needs. Please know that your feedback has been shared with our team to help us continue improving our products. Thank you for considering Sony! Best regards, -Dominick <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 4 months ago

Thank you for your feedback, AnnaB!

We’re glad to hear you are enjoying the sound quality and volume of your SRS-ULT10 while indoors! We appreciate your honest input regarding the outdoor performance; because outdoor environments lack walls to reflect sound, it can definitely change the listening experience. Your feedback is very helpful as we look for ways to improve our portable speakers.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 10 months ago

Hi Zero, thank you for your honest review of the Sony ULT FIELD 1. We're very glad to hear it's been a great companion for your outdoor activities like camping and hiking. We understand, though, that in louder environments like a busy shop with equipment running in the background, it might not deliver the volume and power you're looking for. In those cases, we'd recommend checking out the ULT FIELD 5 or even the ULT FIELD 7. These models are built to deliver stronger sound output and could be better suited for environments with higher background noise. We appreciate your feedback and hope you'll find a model that fits your needs perfectly. Best regards, -Dominick <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 month ago

Hello Brittana,

Thank you for choosing Sony products.

We appreciate your feedback regarding the SRS-ULT10. While we are glad the lightweight design makes it easy to carry, we apologize that the bass performance fell short of your goals. To enhance the audio and achieve a harder hit, we suggest adjusting the settings via the Music Center app as shown here: https://youtu.be/nUIF54cGkpI.

If further assistance is needed, do not hesitate to contact us via official channels at: https://us.esupport.sony.com/support/s/support-contact?language=en_US.

Best regards,
-Fred <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

Hello ChrisG,

Thank you for taking the time to share your feedback with us. We're truly sorry to hear that you were disappointed with the bass performance of the SRSULT10 speaker. We understand how important sound quality is, especially for a dedicated music lover like yourself.

To address the issue with bass performance, we recommend following these steps below:

Volume Levels and Audio Source: Ensure that both the speaker and the connected device have their volume levels appropriately adjusted. Low audio output settings can result in distortion or inadequate bass response.

Restarting the Speaker: Below you can find helpful instructions for restarting the speaker.(https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477489.html).

Initializing the Speaker: For guidance on initializing the speaker, please refer to this link.(https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477490.html).

Additionally, please verify that you have the latest firmware update installed, which is available in versions 3300, 2900, or 4900. You can check for updates in the following link.
(https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-ult10/software)

If the problem persists, we encourage you to reach out to Sony Support for personalized assistance. You can contact them here: (https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht)

Please ensure that you switch the sound effects as outlined in the following link: (https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477520.html?search=bass)

Thank you for choosing Sony!
Best regards,
-Fred <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 2 months ago

Hello CharlesM,

Thank you for considering Sony products.

We are so sorry to hear that you aren't able to enjoy your SRS-ULT10 speaker as often as you’d like! Since this was a gift, we want to make sure that every single time you do power it up, the experience is absolutely seamless and impressive.

We would love the opportunity to turn this into a 5-star experience for you. If you find that the sound isn't quite hitting the mark, or if you simply want to dive deeper into the full range of features this speaker offers—like the specialized ULT power modes—we are here to help. Our goal is to ensure you are getting the most out of your gift.

Please feel free to contact us so we can provide personalized assistance or walk you through the setup. You can reach us at: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Best regards,
-Fred <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 11 months ago

Thank you for sharing your thoughts and for your honest feedback on the SRS-ULT30, JesusC. We're glad to hear you like the speaker and its overall sound quality. The SRS-ULT30 is part of the ULT POWER SOUND series, which is designed to deliver powerful bass and an open sound profile for an immersive listening experience.

We understand your comments about the bass sometimes feeling excessive and reaching the speaker's limits. The ULT30 features a tuning focused on delivering impactful bass, and some music genres or settings can emphasize this further. Compared to the ULT 1, the ULT30 offers a similar speaker setup but is tuned for a more open and room-filling sound, while maintaining that signature deep bass. We appreciate feedback like yours, as it helps us continuously improve our products to meet the diverse preferences of our listeners.

If you ever prefer a more balanced sound or wish to adjust the bass, consider experimenting with the settings via your device's equalizer or Sony's sound adjustment apps, which can help tailor the audio to your taste.

Thank you again for choosing Sony and taking the time to provide your perspective.

Best regards,
Gus
Sony Social Media Team <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 10 months ago

Thank you very much for sharing your feedback, MartinR. We’re glad to hear that you’re happy with your purchase and that you see good value in the product for its price range. We appreciate your honest perspective regarding the loudness compared to competitors and understand how this could influence your overall expectations.

We continually strive to balance performance and value, and insights like yours are invaluable as we look for ways to improve future products. Your positive remarks encourage us, and your note on loudness helps us identify areas for enhancement. Thank you again for your review and for choosing our product—we hope you continue to enjoy it!

Best regards,
Gus
Sony Social Media Team <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 9 months ago

Hi ClarenseA,
Thank you for your feedback about the sound quality of our SRS-ULT10 speaker; it's great to hear that aspect is clear. We're truly sorry however, to hear you're experiencing disconnections with it, especially as a valued Sony customer with many of our products. That's certainly not the experience we want you to have.
Let's try a few troubleshooting steps that often resolve this issue:

-Unpair the SRS-ULT10 from your device's Bluetooth settings, then restart both devices, and try pairing them again from scratch.
-Try connecting your SRS-ULT10 to a different Bluetooth-enabled device (like another smartphone, tablet, or laptop). This will help us determine if the issue is with the speaker itself or with its connection to your primary device.
-Perform a factory reset. Please check the instructions provided in the following link: https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477490.html

If after trying these steps the disconnections persist, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for letting us know about this issue.
Best regards,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 10 months ago

Hi MasterDrizzler,

Thanks for the review and the feedback. We appreciate the comments and we will definitely take it in consideration for future references. We still hope that you can enjoy the fantastic sound and bass quality taking your portable speaker to the beach as It's also waterproof and dustproof, so you can take your favorite music with you!

Thanks for considering Sony products, have a nice day!
DiegoV <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 10 months ago

Hi, LafonzoH

Thank you for the review. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Thank you for considering Sony products, have a great day.
-DiegoV <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />