Customer Ratings & Reviews

Posted 8 months ago

Hello PhilipM,

Thank you for your feedback on the ULT FIELD 7 speaker. We're truly sorry to hear that the bass performance did not meet the expectations you have for a Sony product. We take great pride in our audio quality, and your feedback is important to us. We recommend exploring the Sony | Music Center app to further customize your EQ settings, as this can help you truly unlock the deep, rich bass you were looking for.

Thanks for considering Sony products, have a nice day.
DiegoV <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 10 months ago

Hello EduardoM,

Thank you for considering Sony products.

We truly value your honest feedback regarding the SRSULT70 speaker. We apologize that the bass, volume, and battery life fell short of your expectations. We understand how important these features are and regret any frustration or inconvenience this may have caused.

To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 10 months ago

Hi Anthonyamarshall90, we sincerely apologize that the SRS-ULT70 has not lived up to your expectations. We appreciate you taking the time to share your valuable feedback with us. It's incredibly important as we strive to improve our products.

To enhance your listening experience with the SRS-ULT70, we recommend experimenting with different features and equalizer settings within the Sony Music Center app.

We hope that by utilizing these features, you'll be able to unlock the full potential of your speaker. We are constantly striving to innovate and improve our products and we sincerely hope to serve you better in the future.

Thank you for being a valued Sony customer and for your feedback.
Sincerely,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />