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KatieS Posted
I bought these headphones 2 years ago and they have been incredible. The noise canceling is WILD, I get scared frequently because I can’t hear anything around me with them. The connectivity is great it always instantly connects, and the battery life is incredible, I think I’ve only charged them 10x or less in the 2 years I’ve owned them. They are super comfortable (but not great for the gym they fall off) The sound quality has been great until recently and this is why I’m giving it a 4 star instead of 5. I started noticing a scratchy muffled sound recently, almost like there is water damage. I only ever wear them around the house or in the gym and they have never fallen in water or been rained on. For the price of these they should really last more than 2 years without having issues.
Posted
Hello KatieS,
Thank you for considering Sony products.
We’re honored to hear that your WH-ULT900N headphones have delivered excellent noise cancellation, comfort, connectivity, and battery life over the past two years. We sincerely apologize for the recent sound issue you’ve experienced, as this is certainly not the experience we want for our customers.
To assist you in resolving this, please try the following steps:
1. Firmware Update to Version 2.1.0: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/software/00346395
2. Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300237.html
3. Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300236.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Gadgetmang Posted
With experience with higher-end Sony headphones, I know you really can't go wrong with them when it comes to sound, so this time around I wanted a particular feature (Multi-Point Connection) to connect seamlessly between my phone and the Bluetooth turntable. Unfortunately, it does connect two devices at the same time once you enable it in options, but in my case, you still have to connect each device you want to connect manually if you are connected to the turntable. As far as sound, it is incredible on both streaming apps on the phone and vinyl. I was blown away instantly. I found the audio quality energized and tonally balanced during my first listen, and it only got better as I switched between the Ult Power Sound modes. The new Sony - ULT WEAR Wireless are Comfy for long listening sessions and have a plush design that feels typically on well-made wireless headphones. Outstanding potential battery life with sound that is bold for a confident sound presentation
Posted
Hi Gadgetmang,
Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the design, comfort, battery life, and sound quality of the headphones. Your feedback about the multipoint function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Please note that when using the multipoint function, the 2 Bluetooth devices must be first paired respectively. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300534.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Aramis762 Posted
After owning these for a considerable amount of time I have come to the conclusion that they do very well for a wider band of music than you would think when you think about Sony releasing a base heavy headphone. I've played everything from basic YouTube videos and reviews and gaming videos to face Heavy Music to rock music to bass boosted songs on YouTube and these things hold up very well now according to the batch number my pair is supposed to be an affected pair with the hinge breaking issue but as many have said in the past Sony has extended the warranty so that if mine do break in the future I should be able to get a brand new pair fairly easily what I will say is the ANC could be better and the base sometimes seems to roll off with certain songs but for the type of music I'm into it's done exceptionally well for what I expected for the price that they had these listed at and that's coming from someone who has never spent this much on a pair of headphones in their life before these I had Beats Solo for and I also tried a JBL product but none of them perform as well and consistent as this one I find multiple people say they want to stay on the first mode that this thing offers and there's a very select few group of people who would really appreciate that second button press because how I would describe it is with ult mode off you're getting TV base that sounds well enough for you to pick up but you don't really feel it ult mode one is like a basic car stereo on stock settings and mode 2 is like you threw a subwoofer in that same car and Crank It Up to the point where if you put your hand on the ear cup while you're playing a base heavy record on ult 2 you'll be able to feel your fingers vibrating a lot of people make the comparison to the Skullcandy Crusher evos and to that I say putting a vibrating motor in your headphone does not translate to having more bass than these do.
This review is from Sony - ULT WEAR Wireless Noise Cancelling Headphones - Black
Posted
HI Aramis762,
That's excellent feedback! We're thrilled to hear how well the ULT WEAR handles a wide range of music and truly delivers on the powerful bass you expected for the price.
We especially appreciate your clear comparison of the ULT modes, which perfectly highlights the difference between standard sound, deep bass (ULT 1), and body-shaking power (ULT 2). Your positive experience, even with the ANC being an area for improvement, makes your review very valuable!
Thanks for choosing Sony.
Best regards, Eliab
AngelG Posted
Great sound quality, very comfortable, noise canceling works really well, good weight to the headphones, they’re quite sturdy. Overall good pair of headphones, not too cheap to the point quality and comfort are being sacrificed, but also not on the high end. A great in between option.
This review is from Sony - ULT WEAR Wireless Noise Cancelling Headphones - Black
Posted
Hi AngelG,
We're pleased to learn that you’re enjoying your Sony headphones and appreciate your thoughtful 4-star review. It’s fantastic to know that you’ve found the sound quality impressive and that the comfort, sturdy design, and effective noise canceling make them a great mid-range option for you. These headphones are crafted to provide immersive audio with reliable build quality, all while staying comfortable for long listening sessions.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
MeganK Posted
I've had these headphones for about a year and a half with using them 3-4 days a week for work meetings. They've worked well, and are fairly comfortable. The sound quality is good for both music and spoken audio (e.g. meetings, podcasts). One of my favorite features is that they can connect to multiple devices at once via Bluetooth (so I would often have them connected to my phone and my computer at the same time). My biggest complaints are that the noise-cancelling doesn't work super well (I can still hear noises around me - like a baby crying on an airplane), and then just today the plastic broke around the left side of the part where the ear part connects to the headband piece. The headphones are now unusable, unfortunately. :( I'm disappointed they didn't last longer than 1.5 years given the price, but I've gotten good use out of them!
This review is from Sony - ULT WEAR Wireless Noise Cancelling Headphones - Black
Posted
HI MeganK,
We’re sorry to hear about the damage to your headphones and that the noise canceling hasn't met your expectations. Regarding the broken plastic, Sony has recently launched a Service Program for certain ULT WEAR units where cracks or breaks may occur in the joint between the headband and the housing. We recommend checking your serial number to see if your unit is eligible for a free repair under this extended coverage, which is available until January 31, 2027.
You can find more details and check your eligibility here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/articles/00347413
Thanks for choosing Sony.
Best regards,
Eliab
JeremyR Posted
They work well. The noise canceling is a nice feature. The battery last long. My biggest issue is i had a connection to my Vizio tv for a few weeks, and suddenly they cant find each other. I even tried an antena with a dongle but no luck.
This review is from Sony - ULT WEAR Wireless Noise Cancelling Headphones - Black
Posted
Hi JeremyR,
We're so happy to hear you're enjoying the ULT headphones' features! Their great battery life, noise cancelling, and sound quality are game changers! Regarding the connectivity issue, restart the TV and the headphones. To restart the headphones, follow these steps:
Turn off the headphones by pressing and holding the power button until the indicator light turns off.
Wait for a few seconds.
Turn the headphones back on by pressing and holding the power button until the indicator light turns on.
If you're able to connect them to another device, you might need to check with the TV support for additional troubleshooting. Thanks for choosing Sony.
-Aldair
FMJiang Posted
Can't ANC if you use the 3.5mm jack. Would be nice if you could. Otherwise sound quality and comfort are both great.
This review is from Sony - ULT WEAR Wireless Noise Cancelling Headphones - Black
Posted
Hi FMJiang, We’re glad to hear you’re loving the sound quality and comfort! We're sorry you've been running into difficulty. You can use the headset as noise canceling headphones by connecting a device via the supplied headphone cable and with the headset turned on. The ULT WEAR supports High-Resolution Audio and High-Resolution Audio Wireless, thanks to LDAC, our industry-adopted audio coding technology. They still sound awesome when wired in for listening, without any of the features the app makes available. To enjoy High-Resolution Audio music or use functions such as noise canceling/Ambient Sound Mode, just turn the headphones on. Thanks for choosing Sony. -Jess
ArmeikaM Posted
The overall feel of the headphones are amazing the cancelation is really good. But for me the control are kinda hard but it will take aome getring use too
Posted
Hi ArmeikaM,
Thank you for your review. We're very glad to hear that you're enjoying the amazing feel and excellent noise cancellation of the Sony - ULT WEAR headphones.
We appreciate your honest feedback regarding the controls. We understand that new features can take some getting used to, and we're confident that with a little time, you'll become more comfortable navigating them.
Thank you for trusting Sony!
Best regards,
Dominick
ArbazkhanM Posted
Has been using over a month now. It is great with voice cancellation and the base. Wouldn’t fit that brilliantly on but an absolute steal at the price.
Posted
Hi ArbazkhanM, thank you for taking the time to share your feedback on the WH-ULT900N! It brings us great joy to hear that you are appreciating the exceptional noise cancellation and powerful bass these headphones offer. We’re also grateful for your input regarding the fit.
The WH-ULT900N features advanced sound technology designed to deliver immersive audio while minimizing outside distractions.
Thank you for choosing Sony!
Best regards,
Estefany
DarrellB Posted
At first the sound wasnt to good the sound wasnt to loud or impressive but after messing with for an hr these headphones are the best ive owned. Much better then the beats studio pros
This review is from Sony - ULT WEAR Wireless Noise Cancelling Headphones - Black
Posted
Hi DarrellB, Thank you for the positive review! We're very happy to hear that you were able to adjust the sound of your new Sony ULT WEAR to your personal preference for an optimal listening experience. Thanks for choosing Sony! -Sam
hahanson Posted
The Sony ULT Wear headphones are a great choice for those who enjoy a bass-forward listening experience. With a sleek design featuring matte finishes and holographic accents, they offer a modern aesthetic that’s both understated and stylish. The comfort level is very high, thanks to the plush ear pads, though the faux leather cover may cause them to get warm after on warm days or prolonged use. Sound-wise, the headphones deliver an intense bass that can dominate the overall audio profile, potentially overshadowing mids and highs -- particularly using the highest of three ULT setting (off | on | really on) . This makes them appealing to bass enthusiasts but perhaps less so for those seeking a more balanced sound. I would say the overall sound is decent, but at times (more in some music genres than others) the bass can make the mid-range muddled. Of course, sound is quite subjective, so give these a listen. The active noise cancellation is the best I've found in a mid-range priced headphone, providing a quiet backdrop for your music. Functionality is enhanced with intuitive touch controls, although the lack of USB-C audio support is a notable omission. The battery life is commendable, ensuring long periods of uninterrupted use. Priced competitively, the Sony ULT Wear headphones are a good value, especially for users who prioritize a strong bass presence and effective noise cancellation in their audio devices. Overall, they’re a solid pick for daily use, offering premium features without the premium price.
This review is from Sony - ULT WEAR Wireless Noise Cancelling Headphones - Black
Posted
Hi hahanson,
Thanks for sharing your review and experience with the Sony ULT WEAR headphones. We're glad that you like the design, comfort, noise canceling function, touch controls, battery life of the headphones. Your feedback about the ULT function, earpad material, and USB-C audio support is greatly appreciated.
You may experience a symptom called listener fatigue when using the headphones for a long time. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while.
Aside from the ULT function, you can use the equalizer of the Sony Headphones Connect app to fine-tune the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293788.html
The USB-C port is specifically designed for charging the headset. If you need wired connection, you can use the supplied headphone cable and connect it to the headphone jack of your source device.
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Xephyroth Posted
📦 UNBOXING: The unboxing experience for the Sony ULT Wear is straightforward. Inside the box is a nice rigid protective zip case. Inside the case, you’ll find the ULT Wear headphone, a 3.5mm cable for analog listening, and a USB-A to USB-C charging cable. 💪 BUILD: The build of the ULT Wear is a lightweight plastic and weighs in at 255g. There are lighter headphones out there, but the ULT Wear is certainly light while also being well-made. The material feels confident overall, and will hold up to day-to-day treatment. The design looks good without being gaudy or attention-grabbing. I like its understated look, but it may not be as aesthetically pleasing as some other headphones on the market. The headband can be adjusted with a tactile click to accommodate a wide range of head sizes, and the ear cups also rotate in either direction, but if you wear them around your neck, they can’t face fully outward. The case itself is also very good and the rigidity will ensure that the headphone won’t get crushed in a bag. Some folks might prefer a bit more flex since it means it will take up more bag space, but it’s a tradeoff I’m personally willing to take. Whether or not you decide to use a case is up to you, as you can also just fold them up and put them in your bag. 🎧 COMFORT: The comfort of the ULT Wear is excellent. I’ve seen a lot of headphones these days take the route of making thinner and thinner headbands for better aesthetics, but Sony has opted to keep things very comfortable with the ULT Wear. The headband padding is plentiful and soft without any rigid pressure points, so the apex of my scalp is free from any discomfort. The ear pads are also very comfortable, with a nice plush foam material that avoids wrinkles and creates a nice seal for your ears. This is a headphone I could wear for many hours at a time—especially for work in a noisy office, or on an international flight. I’ve tried other Sony consumer headphones, and I’ve really liked these recent designs for comfort, even compared to something like the XM5. 🎛️ CONTROLS: The control scheme is very familiar like the more premium Sony consumer headphones. On the left earcup, you have your power button which can also function as your pairing button and battery status, the noise cancellation/ambient sound toggle, and the new ULT button which adds a bass shelf for thick bass. On the right earcup, you can use swipe gestures for volume controls, playback/pause, and skipping tracks. And it also has a built-in sensor that detects when you’ve removed the headphones so it can instantly pause when you need to address a disruption. Then putting the headphones back on will resume playback. 📱 APP: The Sony Headphones Connect app has largely remained the same for a number of years now, and while nothing is inherently broken, it’s also not the most “delightful” app I’ve used. Thankfully, you won’t need to use it much after you’ve configured it the way you want. But I would recommend checking back every now and again to see if any firmware updates have been released that improve the performance of the ULT Wear. In the app, you’ll be able to set up a basic 5-band EQ and go through a personalization test which will prompt you with a few EQ adjustments to preview as you listen to your own music. And after a few prompts, you’ll have a custom EQ to work with. For me, I received a mild increase in treble energy. Additionally, the app allows you to toggle multipoint connections should you want to simultaneously connect 2 devices to the ULT Wear. 🎵 SOUND: The out of the box sound profile of the ULT Wear is very inoffensive to my ears. In large part, it gets most things right for a consumer-oriented sound experience. It’s not too bright, and it’s not too bassy, but it still has room to deviate for individual preferences. But if I didn’t have an option to EQ, I’d frankly be pretty happy with the stock sound. As an avid listener of Pop R&B, Metal and instrumental music, I felt the ULT Wear out of the box was good at representing the characteristics of these genres I’ve come to expect without breaking my immersion. In the case of more bass-emphatic music, the ULT button can be pressed to enable ULT1 or ULT2 which creates a much thicker bass shelf. Personally, I did not like ULT2 at all, as it degraded the overall clarity to deliver an overwhelming quantity of bass. However, ULT1 I did feel could be tasteful for bass heads, assuming you have the right library of music that is well-mixed for this bass shelf. Frankly, for the price, the out-of-box sound is better than quite a number of more expensive headphones I’ve heard. I wouldn’t call it audiophile level, as I don’t think it quite reaches that level of immersion for me, but it exceeded my expectations, as I was also not a fan of the XM5, but I quite enjoy the ULT Wear. 🔊 ANC / AMBIENT SOUND: The ANC is no slouch, despite this being a more mid-range headphone for Sony. The ULT Wear sports the same Sony V1 processor as the XM5 for ANC, and it does a great job at keeping a low noise floor and canceling out background noise. It also has an anti-wind sensor for blocking sounds from wind while wearing the ULT Wear. The ANC trades blows with the XM5, and when compared to other options in its own price bracket, it’s among the best. As for the Ambient mode—it’s easily one of the more impressive implementations I’ve heard recently. Without any audio playing, you can clearly hear the environment and speech without it sounding unnatural. Personally, I was very impressed—even compared to more expensive headphones with ambient sound modes. Sony really landed with a solid implementation on the ULT Wear. 🎙️ MICROPHONE: The microphone on the ULT Wear does a great job in less-noisy environments. It can isolate your voice clearly without making you sound muffled or distant. But in louder environments like city streets, the microphone noise cancellation might struggle a bit and cause your voice to break up a bit, but it still holds up better than quite a few other microphones I’ve tested. 🔋 BATTERY: Sony claims the ULT Wear can reach 50 hours of battery on a full charge with ANC disabled. With ANC engaged, it can achieve up to 30 hours on battery. This is competitive with most other options on the market, and even outperforming some premium options on the market. Sony also says that a quick 3 minute charge can yield 1.5 hours of non-ANC playback and a 10-minute charge can yield 5 hours of non-ANC playback. But for a full charge from dead, Sony says 3.5 hours will bring it to a full charge. 🧐 CONCLUSION: The Sony ULT Wear is a win for consumers, in my opinion. It delivers a good consumer-friendly sound out of the box without being offensive. But I do wish Sony would give consumers more choice when it comes to their EQ, since more advanced users are still hindered by a basic 5-band EQ. Even so, I liked the out of box sound, but felt the ULT modes were hit or miss, and you’ll probably find yourself toggling it if you have a library of mixed genres. But there’s no denying the ULT Wear can be a fantastic commuter headphone thanks to its ANC and excellent comfort.
This review is from Sony - ULT WEAR Wireless Noise Cancelling Headphones - Black
Posted
Hi Xephyroth,
Thanks for sharing your in-depth review and experience with the Sony ULT WEAR headphones.
We're glad that you like the design, comfort, touch controls, sound quality, noise canceling function, ambient sound, and battery life of the headphones. Your feedback about the Sony Headphones Connect app, call quality, and additional equalizer settings is greatly appreciated.
During a call on the headphones, the headphones' microphones pick up the ambient sound regardless of the Ambient Sound Control function setting. The Sidetone function's effect makes it easier to talk using the headphones and helps the headphone microphone pick up sounds and play your voice naturally. As a result, the noise canceling function works differently from when playing music.
If you hear ambient sounds, headphone operational sounds, or white noise (a slight electrical noise with continuous static sound) from the headphones, that is also an effect of the Sidetone function, not a malfunction.
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
Hope this helps. Thank you for choosing Sony!
-Ralph
Marc Posted
Got these on sale for 180 and couldn't be happier. Every Sony product I buy has always lasted and has had superb quality. The reason I went for these was because of the bass button and I'm glad I did. Some might wonder which to get Skullcandy evos/nc or these. What I will say is if you want better sound quality get the ULT WEAR but if you want skull rattling bass get the Candys. I listen to a vast genres of music from hip-hop to metal and classical to country. These headphones make all genres sound good. You will need to download the app to get everything out of these. I made a custom eq which makes them sound better than from out of box. I've had them for a week charged them fully using noise cancelling daily and they're only at 50% battery. The only complaints I have is that I wish they could go maybe two volume clicks higher and they have disconnected on me once for like 2 seconds then reconnected.
This review is from Sony - ULT WEAR Wireless Noise Cancelling Headphones - Black
Posted
Hi Marc,
Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the sound quality, dedicated app (Sony Headphones Connect), and battery life of the headphones. Your feedback about the overall volume and connectivity is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). The overall volume may vary depending on the source content. Make sure to adjust the volume of the headset and source device.
For connectivity issues, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293808.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
YuvrajJ Posted
The sound quality is powerful with deep bass, and the noise canceling works very well, especially for travel and daily use. Comfort and battery life are also solid, making these headphones great for long listening sessions. However, I’ve noticed some difficulty with Bluetooth pairing at times especially when connecting to Apple devices and occasionally with certain laptops. It’s not a constant issue, but it can be a bit inconvenient when it happens. Overall, these headphones deliver excellent sound, strong noise cancellation, and a premium look. If you can look past the occasional connectivity hiccup, they’re a strong offering from Sony, especially for bass lovers.
Posted
Hello YuvrajJ,
Thank you for choosing Sony!
It’s a true pleasure to hear that you enjoy the powerful sound, deep bass, and effective noise cancellation of your WHULT900N headphones, especially during travel and daily use. We’re glad the comfort and battery life support your long listening sessions so well. We apologize for the occasional Bluetooth pairing difficulties you’ve experienced with Apple devices and some laptops.
To enhance your experience, please ensure you follow the proper pairing steps outlined in this guide: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001295838.html.
If the issue continues, don’t hesitate to reach out to our support team for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
DanA Posted
The bass on these headphones is powerful and fun, making them ideal for bass-heavy music genres without overwhelming the mids and highs. Noise cancellation is effective for travel or noisy environments, and the battery lasts a full day easily. They're comfortable for extended wear with plush earcups. While the build feels sturdy, be gentle with the hinges to avoid potential issues over time. Overall, a great value for bass lovers at a reasonable price.
This review is from Sony - ULT WEAR Wireless Noise Cancelling Headphones - Black
Posted
Thank you for the fantastic review, DanA!
We are so pleased to hear that your WH-ULT900N headphones are delivering the powerful bass and clarity you were looking for. It’s great to know the noise cancellation and battery life are keeping up with your travel and daily routine, and that you're finding them comfortable for long listening sessions.
We also appreciate your tip regarding the hinges! Thank you for choosing Sony and for sharing your experience with the community.
Best regards,
Gus, Sony Social Media Team
Katrina Posted
I’m a Bose girlie but these are pretty good. These have pretty good sound quality. Bass is nice. The ANC is pretty good and isolating. My only complaint is the sound doesn’t get loud. Like sometimes I’m okay with blasting the music, but this feels like it has a safety cap on it. I still like it and enjoy it. It’s pretty clean and has a nice look to it as well
This review is from Sony - ULT WEAR Wireless Noise Cancelling Headphones - Black
Posted
Hi Katrina,
Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about its volume is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
The overall volume may vary on the source content. Make sure to adjust the volume of the headset and your source device. Connect the Bluetooth device to the headset once again.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
WadeTheSpade Posted
I needed to find a comfortable pair of headphones to replace my Airpods Max which were giving me grief. These were also much more affordable. Long battery life is a plus. They are not as high fidelity but I just need wireless phones for audio books and podcasts. The app that allows more features is incomprehensible to me. But for my needs they are good enough
This review is from Sony - ULT WEAR Wireless Noise Cancelling Headphones - Black
Posted
Thank you for sharing your feedback, WadeTheSpade!
We are so pleased to hear that your new WH-ULT900N are providing the comfortable fit and long battery life you were looking for. It is rewarding to know they are serving as a great, more affordable option for your daily routine of podcasts and audiobooks.
We appreciate your honest feedback regarding the app interface. While it is designed to offer a lot of extra customization features, we understand it can feel a bit overwhelming, and we will certainly share your comments with our development team for future improvements.
Thanks again for choosing Sony and for being a part of our community!
Best regards, Gus, Sony Social Media Team
ZWiz Posted
Love the bass on these headphones and the quality on top of it is top tier and gotta love full touch controls no buttons except the ULT and Power button gotta love it the only thing that got me was that the EQ can be a bit off and the ANC isn’t as good as the XM series but it works for what it is
This review is from Sony - ULT WEAR Wireless Noise Cancelling Headphones - Black
Posted
Hi ZWiz,
We greatly appreciate your feedback on the ULT Wear Headphones! We're thrilled to hear you're loving the massive bass, top-tier quality, and intuitive touch controls.
Regarding the equalizer, we highly recommend using the custom EQ settings within the Sony Headphones Connect App to fine-tune the sound precisely to your liking.
Thanks for choosing Sony.
Best regards,
Eliab
JuanF Posted
Love these headphones!! Boom boom bass , 3d sound i think! Great headphones for listening to music and watching your shows ! Only negative thing i would have to say would be that sometimes it sort of disconnect fron your phone's Bluetooth. Thats it.
This review is from Sony - ULT WEAR Wireless Noise Cancelling Headphones - Black
Posted
Hi JuanF,
We are beyond pleased to hear that you are loving the bass and the immersive 360 Reality Audio experience your ULT WEAR headphones provide.
It is fantastic that they have become your go-to for both music and watching your favorite shows. To ensure your Bluetooth connection remains as rock-solid as the bass, we recommend checking that your headphones are updated to the latest firmware via the Sony Sound Connect app. You can also use the app to prioritize "Stable Connection" over sound quality if you are in an environment with a lot of wireless interference. We want to make sure your listening remains uninterrupted!
Thank you for making Sony part of your personal entertainment.
Regards,
Dominick
Robert Posted
LOVED these. The sound was great for the price and they were incredibly comfortable. Unfortunately maybe a 10 months after owning them and using them maybe a total of 30 times, the swivel hardware broke on one side and they were unwearable. Geek Squad could not repair them and just gave me a full refund for the headphones. I was really disappointed. It's probably best to only store these by hanging them up and not always putting back into their case. Or maybe I just had a faulty pair. I didn't buy another pair at the time and not sure I would again.
This review is from Sony - ULT WEAR Wireless Noise Cancelling Headphones - Black
Posted
Hello Robert,
Thank you for considering Sony products.
We appreciate you taking the time to share your experience with the WHULT900N headphones. While we're glad you enjoyed the sound quality and comfort, we sincerely apologize for the issue with the swivel hardware breaking after limited use. This is certainly not up to the quality standards we strive for. Please be assured that we will forward your feedback to our dedicated Sony team for their review as we continue working to improve our products. We understand your disappointment and hope to better serve you in the future.
Best regards,
-Fred