See more imagesSony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink
- Model:
- WF1000XM5/P
- SKU:
- 10735689
Highly rated by customers for:
See more imagesHighly rated by customers for:
KevinR Posted
I had high hopes for this purchase, but the earbuds failed in multiple areas, so they were returned. I currently own wired Bose noise cancelling earbuds and wife has Apple Air Pods 2, so I have good reference points. Positives: Good, not great ANC, but this could be due to fit. From a few technical reviews, Apple Air Pods 2 (10 dB ANC reduction), Sony & Bose QC II (~ 30 dB ANC reduction) at 1000 Hz and below (e.g., airplane engine drone). Bad: (1) The main body of the earbud is mounted above the ear canal (see the stock pictures) without support below the ear canal. Talking or chewing causes the earbuds to loosen, sometimes fall out, and affects ANC quality. (2) I have been professionally fitted for earplugs and know the size of my ear canals. Most earbuds fit out of the box (average size). I had to use the super small (SS) plugs to get a reasonable fit without being uncomfortable and ear canal hurting after 15 minutes. (3) Fully charged the battery lasted 4 hours and 22 minutes on a cross country flight with ANC turned on. The literature says 6 hours max (ANC) and 7 hours (w/o ANC). (4) I have Apple products. Sony uses USB-C but does not provide the charging cable. I purchased Bose QC II earbuds for the flight home, A huge improvement compared to the new Sony earbuds. Bose's ANC was slightly better, they stayed in place even while eating, were comfortable, and lasted 5 hours 45 minutes (ANC on) before receiving a low battery alert. Bose's technical specification is a 6 hour battery life.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Posted
Hi KevinR, Thanks for sharing your experience with the new Sony XM5 Wireless earbuds. We're sad to hear that you are not satisfied with the new model, which made you return it. We understand that finding the perfect size earbuds can vary from person to person. At Sony, we are always looking to improve our product quality and features. We have noted your input about the size and will be sure to forward this feedback to the appropriate department. For the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. Again, we appreciate all your inputs and these will surely help in future productions. Thanks and regards, -Craig
Dori Posted
Really good product when I had them for the few weeks before I misplaced them in the case. There is no way to activate them on "find my device" if they are in the case and not connected to your phone. That is something that I will have to have next time I purchase earbuds. I have the older version xm3s that I can still use and sound quality is very similar. The battery is the reason I upgraded which is very good in this product, but without a find my device ability, I would hesitate to buy them again. The case is so small, almost half the size of my XM3 case and misplacing the case is much easier. I know it sounds crazy, but now that I have lost them, I will not buy another set unless it has an ability for the case to be found.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi Dori,
That's truly frustrating to hear about misplacing your Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds, especially when you were enjoying their performance so much. We understand how important a "find my device" feature is, particularly for the case when earbuds are stored within it, and we appreciate you highlighting this as a critical consideration for your next purchase.
We're glad to hear you found the sound quality excellent and the battery life a significant upgrade. Your feedback about the smaller case and the need for a comprehensive tracking solution, even when not connected to a phone, is incredibly valuable and has been shared with our product development team. We're always looking for ways to enhance user experience and peace of mind.
Thanks for choosing Sony.
-Eliab
Josh Posted
Pros: - Excellent sound quality, fairly customizable via an app. - No "pumping" effect when used for exercising/jogging. Cons: - Frequent stuttering. I've owned many pairs of less expensive wireless earbuds which didn't have this problem. I generally stream from an iPhone 15 and iPad. - Occasional complete audio quality downgrade. You'll notice everything sounds "pixel-y" all of the sudden and you'll have to put the headphones back in the case to reset them before the problem will resolve itself. - The capabilities of the ANC for these headphones is wildly exaggerated as 99% of the noise cancellation is passive. Whether the "ANC" has any affect at all will be largely dependent on the anatomy of your ear and how forcefully/deep your willing to insert the earbud. ANC is either on or off. You have no control over the strength of the ANC. - Connecting to two devices at once is a non-starter. The headphones will constantly send a "pause" request to one of the devices causing your media to stop every few seconds. The only solution is to disable connections to two devices at once. - Just poor user ergonomics in general - things like having to put the headphones back in the case to sync them to a new device. The "touch" controls on the earbuds are frustrating to use and the audio feedback effect for a tap is impossible to hear over music, so you end up unsure whether your tap was registered or not - This is potentially subjective, but the foam earbuds (no rubber/silicon earbuds are provided) are not high quality and will not stay in your ear. - Overpriced, considering the factors above. Consider other brands - my recommendation would be to try Jabra.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brian Posted
Over all, they sound good. I upgraded when I was having battery issues with the xm4 model. The battery life here is stellar. This model has similar memory foam ear tips, which I like, and the touch sensors are a little better. The noise canceling is no different to me than just having it turned off, the ear tips block out enough sound that noise cancelation is useless and just uses battery. If you just turn the sound setting to "off" they isolate you without using extra battery, so for the money, the sound cancelation is kind of a let down. Ambient sound mode isn't as good as the previous model so if you're only using one ear bud, you still feel like your ear is plugged up, even with ambient sound turnned up to 20. When I switch between ambient and off, they stop my music. Same thing happens if you use temporary awareness mode. The left ear bud has begun having connectivity issues and the right bud's having some bugs with the touch sensor not working for playback unless you change the function to something else and then switch it back. They no longer make a tone to signify that they are turned on and connected, on either bud when used alone or together. Sometimes they have random functionality issues when the app is active. I really like the way they sound, fit, and the app is ok, they're just very disappointing especially having so many issues in the past with Sony. I'll probably see if I can get them replaced under warranty, as they're less than 6 months old. I want to be clear, this is at no fault of Best Buy. I've not tried other equal models, but I'm leaning toward that. If the connectivity and other bugs weren't an issue, I'd be able to look past the inherent flaws they have with noise cancelation.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi Brian, We are sorry to hear about the issue you're having. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Erin
Buzzy Posted
These have great sound, but the multipoint technology leaves a lot to be desired. It has multiple issues being connected to my laptop and my cell phone, does not easily transition between them and get's stuck on one device when it shouldn't.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Posted
Hello Buzzy,
Thank you for considering Sony products.
We are pleased to hear that you find the sound quality of the WF-1000XM5 earbuds exceptional. However, we sincerely apologize for the difficulties you are encountering with the multipoint connectivity feature and the challenges in seamlessly transitioning between your laptop and cell phone.
To address these issues, please follow the steps below:
Update Firmware to Version 6.1.0: Ensure your earbuds are running the latest firmware to improve performance. Detailed instructions are available here:
Reset the Earbuds: Performing a reset can often resolve connectivity issues. Please refer to the following guide for instructions: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Initialize the Earbuds: Restoring factory settings can help eliminate persistent problems. Follow the steps outlined here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
Adjust Bluetooth Settings: On Your Connected Devices: If possible, set the Bluetooth codec to AAC to reduce audio processing load.
On the Earbuds: Use the Sony | Sound Connect app to set the connection priority to "Prioritize Stable Connection."
Check for Interference: Ensure that other wireless devices, such as Wi-Fi routers or other Bluetooth devices, are not causing interference.
If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate your patience and hope to help resolve this promptly.
Best regards,
-Fred
Mvocal Posted
I purchased these expecting them to outperform my Galaxy Buds Pro 3, but I was disappointed. I spent the first few hours comparing both, and the Galaxy Buds Pro 3 delivered a more dynamic sound with richer bass that the XM5s just couldn’t match. The Galaxy Buds were also noticeably louder. On the positive side, the XM5s fit more comfortably than the Buds Pro 3. However, I found myself constantly readjusting them whenever I smiled or engaged in any activity, which became frustrating. Even after switching to the larger ear tips, the fit didn’t improve significantly. Overall, while the comfort was better, the sound quality and stability fell short of my expectations. I’ll be returning these.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi Mvocal,
We appreciate you taking the time to share your experience. We're sorry to hear that the sound and fit of your Sony XM5 earbuds didn't meet your expectations. To help enhance your listening experience, we recommend adjusting the sound quality mode and customizing the Equalizer/CLEAR BASS settings through the “Sony | Headphones Connect” app: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html.
For a more secure and comfortable fit, you might find these tips helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html.
Additionally, here’s a complete guide to explore more adjustments: https://helpguide.sony.net/mdr/2963/v1/en/index.html.
We also recommend checking for firmware updates that may improve performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561.
We value your feedback and hope these suggestions help you get the most out of your earbuds!
If you need further assistance or have additional concerns, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Regards,
Maria
Natalie Posted
There is truly nothing like these sony earbuds. The quality of sound is outstanding. The ANC is better than my over ear bose and my moms over ear sony headphones. The sound is way better than any airpods I’ve tried. BUT…i have had these earbuds fail on me twice for the same reason. The right earbud for both pairs would suddenly not allow ambient noise through. That feature that actively sends the noise of your surroundings into the earbud so you can hear? It just stops. And nothing fixes it. I felt like i was going crazy or i was losing hearing in my right ear. I wanna like these so so bad but i cant trust them if two separate pairs failed for the exact same reason.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink
Posted
Thank you for sharing your feedback, Natalie.
We are glad you love the sound quality and ANC, but we are truly sorry to hear about the recurring issue with the right earbud’s ambient noise feature. That is definitely not the reliable experience we want for you.
Since this has happened twice, we would like to help. Please ensure the proximity sensor is clean and try a factory reset via the Sony Headphones Connect app. If that doesn't resolve it, please contact us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can look into this further.
Thank you for considering Sony.
Best regards, Gus, Sony Social Media Team
Ryan Posted
There are very good things about these earbuds, and also very annoying things about these earbuds. The case is nice. It looks and feels very premium with it's matte finish and semi-gloss, "SONY" lettering. It is also very compact compared to it's predecessors. The earbuds themselves also look pretty nice. They have a glossy finish, with a matte touch sensor. They're also much smaller than their predecessors. The XM4's were notably bulky. When it comes to comfort with these earbuds though, there are really two, true options. Either you use smaller size eartips, and affect the experience of the earbuds' capabilites without feeling pain after just 15 minutes of use, or you use a larger size to ensure a good seal for noise cancellation and music, while also putting yourself through agony. Also, if I had to be perfectly honest, I despise the app. There's a lot of bloatware on it, and it is not very in-depth. Anker's software, features, and customization blows this out of the water. Also, not even that impressed by the quality of the music. It sounds like any other expensive pair of earbuds. There are instances where I beliece my Liberty 4's, which are half the price, sounded better. If only I knew where they went so I could compare side-by-side.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
C091 Posted
Excellent sound quality, by far some of the best sounding earbuds I have ever used. It's a shame that the touch controls make them impossible to put in without touching everything, they are quite uncomfortable (and I sleep with earplugs so I am used to them), and the noise cancellation is basically non existent, you can not tell the difference between it being on and off, the only real cancellation comes from the foam tips and it being earplugs. I switched to the bose qc ultra earbuds that have amazing noise cancellation, comparable sound quality, and better comfort and controls.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi C091,
Thank you for sharing your feedback about the WF1000XM5 earbuds.
We're glad to hear you enjoyed the sound quality, but we’re sorry to learn that other features didn't meet your expectations. Your input regarding the touch controls, comfort, and noise cancellation is valuable and will help us improve.
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with WF1000XM5/B.
Thank you for considering Sony, and we hope you’ll give us another chance in the future!
Sincerely,
Maria
Cruz Posted
I had the XM4’s and my headphones would randomly connect to my phone at times which was annoying. I got these because I loved the noise canceling on the 4’s and was looking forward to the upgrades and smaller design. These headphones sound great but I give 2 stars because they won’t stop connecting to my phone when I’m not using them. They’re in my backpack in another room and they connect to my phone. They’ll be in my pocket (in the case of course) and they’ll connect to my phone. It is so annoying that I really just want to get a different pair of headphones. I’m at the point where I don’t care how good they are, they won’t stop pairing when they’re in the case. The XM4’s have done it a handful of times but these. ALL THE TIME!!!! I am so frustrated with these.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi Cruz,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are having connectivity issues. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Check that both earbuds are placed correctly on the charging case. Each headset unit will be set to the correct position in the charging case by the built-in magnet. Resetting and initializing the headset may also help resolve those issues. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
Note: For the WF1000XM4, refer to these links for steps to reset and initialize the headset:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
JohnP Posted
Microphone had issues. downloaded the app nothing. I recently had to reset the earbuds and remove all bluetooth devices from my phone and reconnect the earbuds for the mic to work. sound quality is good. the foam tips are nice. with the bugs these have i dont think it’s worth the price point at all. Much cheaper earbuds work better out the box than these.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi JohnP, thank you for taking the time to share your experience with the WF-1000XM5 earbuds. We sincerely apologize for the issues you've encountered with the microphone functionality. We appreciate your feedback regarding the reset process and your thoughts on the sound quality and foam tips.
We understand how frustrating it can be to face challenges with your device and we are committed to providing the best possible experience for our customers. If you require further assistance or have any additional concerns, please do not hesitate to reach out to our technical support team. They are here to help you troubleshoot and resolve any issues you may be experiencing. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and letting us know about these issues.
Best regards,
Stephanie
MKing Posted
I'm pretty disappointed in this purchase. I paid $300 for these earbuds and they constantly have issues. The microphone will randomly stop working or will sound really muffled. The earbud tips fell apart after a couple months. The software to control the earbuds has ads when you open it. The "customizable" touch sensors are not truly customizable. Jabra and SkullCandy do a far better job with their software. The ANC is really good and the overall sound is great but not worth the price. Bottom line: Save you money and get something cheaper.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi MKing,
While we are glad to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5, we are really sorry if you're experiencing some issues. We understand your disappointment and want to ensure you receive the best possible experience with our product. We value your feedback about the earbud tips, companion app, price, and touch control function of the headphones. To ensure you're getting the most out of your WF-1000XM5, we suggest updating its firmware to the latest version. The update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For more details, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
As for the earbud tips, the earbud tips deteriorate through long-term use and storage. If the earbud tips deteriorate, they cannot achieve proper sound qualities or noise canceling effects. If the earbud tips are damaged and need replacing, please contact your nearest Sony dealer. You can also obtain replacement accessories from Sony Parts and Accessories website. Visit Sony support website > scroll down and select Parts & Accessories.
We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WF-1000XM5:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Thecooldude45 Posted
These sound great once you setup the EQ settings. What makes these terrible is the ANC, there’s an issue with voice cancellation, since I can hear people talking clearly. They do cancel sometimes other noises but even with proper sealed these let a lot of noise in. They dont feel like they hsve ANC. I will be returning these,not worth the $300 price tag.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Andres Posted
The ear buds fall out and the active noise is bad. The ANC is good though sound is decent, battery life is great, but there is no touch feature everything is done by tapping. The case is tiny and these thing will be easy to lose not to mention the box it comes in is just a recycled cheap box. They kept falling out of my ear. They sound good but have a bad base sound when you hit bumps or it hears loud thump noise. I was walking and with each step there was a base noise in my ear. These things can probably be fixed with updates but I don't see the high expense worth it. The ambient sound is also bad.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi Andres,
While we are glad to hear your satisfaction with the long-lasting battery life our WF-1000XM5, we are really sorry if it didn't live up to your expectations. This is certainly not the news we'd like to hear from you. We greatly appreciate your input with the touch control function, charging case, and box of the headphones. We'd love to help you isolate the issues you're having and turn this into a better experience. To start, if you haven't already, we suggest updating your WF-1000XM5 firmware to the latest version. This update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For more details, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
And for optimum fit, comfort, to keep the headphones from falling out, and in order to maximize the noise canceling function and sound quality for music and calls, we always recommend performing the steps on this link:
https://www.sony.com/electronics/support/articles/00262839
You may also find the following articles helpful:
https://www.sony.com/electronics/support/articles/00229328
https://www.sony.com/electronics/support/articles/00298372
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
JohnW Posted
The sound quality is very good. The noise cancelling is very good. I really dislike using them because they cut out for no discernible reason. It is very very annoying to be enjoying a a piece of music then have it just stop. It happens all the time.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi JohnW, thank you for sharing your experience! We're glad to hear you really enjoy the noise cancellation and magnificent sound quality of the Sony - WF1000XM5. But we're sorry to learn you experienced audio drops while using them. We understand this can be frustrating.
Here are a few steps and recommendations that can help to solve the problem:
1- Try to rotate the earbuds depending on the shape of your ear. Covering the microphone can affect the performance causing audio dropouts.
2- Set the headset to [Prioritize Stable Connection]. You can do this by using the Sony Headphones connect app.
3- If you're enjoying music from your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone
4- Turn off the Adaptive Sound Control setting. This can be found on the Sony Headphones Connect app too.
If you'd like to know more troubleshooting steps and recommendations you can visit the link below:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skips%20
If the issue persists, please do not hesitate to contact our technical support team via:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Best regards,
Dominick
JovanyT Posted
i find that the sound quality and fit of the WF1000XM4 are way better. The XM5 sporadically will stop playing on one ear, and then start playing again. This has not been fixed yet with a firmware update. This issue is very brief and only lasts less than 1 second. i also find myself always having to adjust the earbuds in my ear because they feel like they will fall out or the noise cancelation is not working correctly and i have tried different sized tips. Overall i dont like the XM5.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi JovanyT, thanks for choosing and purchasing our product. We're glad you like the sound quality and fit of the WF1000XM5. We're sorry to hear that you have an issue with the audio playback and noise canceling feature of your Sony unit. Please set the earbuds to “Priority on stable connection” using the Headphone Connect app. Disable Speak-to-Chat feature. The Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music being played. It may sound like the sound skips when this occurs, but it is not a malfunction. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip
If the noise canceling effects are not sufficient, please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Abelucho Posted
Had to return them. They just didn’t fit my ears as well as another. The quality of sound was good, the feel was cheap. Lien recycled material.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Posted
Hi Abelucho,
We are sorry to learn that the WF-1000XM5 did not provide the comfort you were seeking. We truly appreciate you taking the time to share this feedback with us.
Hearing directly from our customers helps us understand what is most important to you, and we will certainly share your comments regarding the fit and design with our product development team for their review. Thank you for your honesty, as your input provides us with valuable insights as we continue to refine our products.
We appreciate you giving Sony a try!
Regards,
Dominick
WestB Posted
The sound qulaity isn't bad. But the build quality is. The foam earbids get stuck in your ear, they pop due to fitment, the bluetooth range is awful, they cut in and out. Wouldn't recommend.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi WestB,
Thank you for sharing your feedback on the WF1000XM5. We're glad to hear you found the sound quality satisfying. We're sorry to learn that the overall build and Bluetooth is not working for you. We're here to help. If you haven't already, we recommend that you try the alternative eartip sizes included in the box.
About the Bluetooth issues, here are some troubleshooting steps that may help resolve the problem:
- Ensure that the firmware of your earbuds is up-to-date via the Sony | Sound Connect app. You can find the latest firmware updates here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
- Set the earbuds Bluetooth connection mode to "Priority on stable connection" on the Sound Connect app.
- If possible, connect your earbuds to a different smartphone or Bluetooth device to see if the issue persists. This can help determine if the problem lies with the earbuds or the initial device.
- Initialize the earbuds and try reconnecting them to your device. Find the steps here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
- Stephanie
CastelleE Posted
These sound great, are comfortable and have lots of great features. The battery degradation in about 8 months since i bought these is unacceptable. Ive lost 40% playtime in that period of time. I had the same issues woth the Wf-1000xm4 as well and my set of those wkll now only last for about 40 minutes. Sony climed to have fixed this but evidently they have not. Last set of sony earbuds I'll ever buy.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi CastelleE,
While we're glad to hear about your great feedback with the amazing sound quality, very comfortable fit design, and superb features of your WF-1000XM5, we're really sorry if you're experiencing battery life issue. We also apologize if you're having the same problem with your WF-1000XM4. This is certainly not the news we'd like to hear from you.
We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Issue/Concern:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
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Spencer Posted
Huge Sony fan, I own these, and both sets of link buds. I feel like both ambient mode and anc are weaker than the Linkbuds S. The only improvement I hear is better balance and over all sound quality with longer battery life. These fall out of my ears constantly and the glossy surface is slippery and oily feeling after wearing. They're not bad, but also not what they should have been. I'd probably rate them higher if not for my experience with the link buds s.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Posted
Hi Spencer, thanks for choosing and purchasing our product. We understand your feedback regarding the ambient mode and noise canceling feature of your Sony unit. If the noise canceling effects are not sufficient, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling
We're sorry to hear that you have an issue with the fit of the WF1000XM5. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more information:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl