See more imagesSony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink
- Model:
- WF1000XM5/P
- SKU:
- 10735689
Highly rated by customers for:
See more imagesHighly rated by customers for:
Zach Posted
These are everything the M4s aren't. They're small, they sound great, the ANC is top tier, the battery life is great. But they're not perfect. First off, I have huge comfort issues with the included foam eartips. They really start to hurt after about an hour or so. Second, the nozzle of the buds doesn't have any form of mesh or protection to stop earwax and moisture from entering the buds. This makes it increasingly difficult to buy silicone tips and when I did, the fit and ANC suffered greatly. Third, the ambient mode is average at best. Fourth, I absolutely HATE that I can't customize what the touch controls do. I've also never really been a fan of Sony's app. But overall, these are a great set of earbuds and I do recommend them
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Mela Posted
I rate earbuds on 5 things, Noise Canceling, Sound, Voice Calling, Controls & Ear Fit. Many professional reviews on these expensive earbuds or over-ear headsets are never helpful and accurate. Noise Canceling: Bose noise canceling is great (10), better than close comparison Sony - WF1000XM5 (9). Sennheiser Momentum closely matches up well with Bose (10). Sound: Bose Sound is great, gives you a good spatial audio with bass and just has good depth (9.5), The Sony - WF1000XM5 sound is seriously not great, very mundane in my view, good treble (8). Sennheiser Momentum sound doesn’t have as much base to the Bose, but overall sound is better than the Bose (10). Voice Calling: Most of this are ok with voice calling. I would say the Bose is a 9, Sony - WF1000XM5 is a 7 and Sennheiser Momentum 8.5 Controls: Bose controls are easier 10, Sony - WF1000XM5 packaging doesn’t even show the controls, have to research it (8) and Sennheiser Momentum 10. Ear Fit (working out, not running): Bose fits well and stays (10). Sony - WF1000XM5 with the different tips do not stay in ear well (8). Sennheiser Momentum fits and stays well (10)
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi Mela,
Thank you for your detailed review of the WF-1000XM5. We appreciate your feedback and are glad to hear that you found several aspects of the earbuds to be satisfactory. Regarding noise canceling, we are pleased that you rated it highly, though we understand that you found Bose and Sennheiser to be slightly better. We continuously strive to improve our noise canceling technology to meet and exceed user expectations. We acknowledge your comments on the sound quality. While some users enjoy the sound profile of the WF-1000XM5, we understand that preferences can vary, and we appreciate your honest feedback. We will take this into consideration for future improvements. For voice calling, we are sorry to hear that the performance did not meet your expectations. We are committed to enhancing the call quality in our products and will use your feedback to guide our efforts. We apologize for any inconvenience caused by the controls and packaging. We aim to provide clear and accessible information, and we will work on making this aspect more user-friendly. Lastly, we regret that the ear fit was not ideal for your workouts. We offer different ear tip sizes to help achieve a better fit, but we understand that this may not work for everyone. Your feedback is valuable as we continue to refine our designs. Thank you again for your review. Your insights are crucial in helping us improve our products and services.
Thank you for choosing Sony!
Best regards,
Romeo
Echoid Posted
I was amazed by the sound I was getting from these. Though it is technically the next generation beyond the XM4's, it is nearly on par with my headset XM4 that I have used tirelessly. kind of sound compacted to this size is no short of incredible. The noise-cancelling is incredibly capable as well. I of course can't agree that it's the absolute best, but this can't be beat for this price. I only feel like there's much more room in terms of functionality with the touch controls, but most of the takeaways have been incredibly positive for me. They almost feel like I'm wearing nothing at all.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi Echoid, we're glad you are enjoying your new headphones! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
d3thrae Posted
After about a month the ambient noise setting stopped working for the left ear. I’ve tried troubleshooting it and restarting and even asking it politely to work, soo. that’s a thing that may happen beware. Also, I wish it came with smaller earbud tips because of my stupid tiny ear canals so I had to switch em out. OTHER THAN THAT these rock, the battery life is super long and charges really fast and it sounds good. and the connecting to two things at once is *chefs kiss*. also the app is really good too. i think worth the money, just gotta figure out this left earbud thingy i suppose
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi d3thrae,
Thanks for sharing your review and experience with the WF1000XM5 headphones. We're glad that you like the battery life, charging function, and sound quality of the earbuds. Your feedback about the ambient sound and earbud tips is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
If the headset is not being worn properly in your ears, the Ambient Sound Mode may not work correctly. Twist the headset to put it into your ears properly. Depending on the ambient conditions and the type/volume of audio playback, ambient sounds may not be heard even when using the Ambient Sound Mode.
Initializing the headset may also help resolve the issue with the ambient sound setting. Please refer to the steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
For optimum fit and comfort, make sure that you are wearing both earbuds properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Carlos Posted
Best sound quality ever! compact design and beautiful color. connectivity sometimes drops in busy environments like airports and gyms.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Posted
Hi Carlos,
It is fantastic to know that you are enjoying the industry-leading sound quality, compact design, and aesthetic of your WF-1000XM5 earbuds.
We appreciate your honest feedback regarding connectivity in high-traffic areas like airports and gyms. These environments are often crowded with wireless signals that can interfere with Bluetooth stability. To help with this, we recommend using the "Priority on Stable Connection" setting within the Sony | Headphones Connect app, which can greatly improve performance in busy locations. We are constantly working to refine our wireless technology to ensure your music stays as seamless as it is beautiful.
Thank you for trusting Sony.
Regards,
Dominick
Abasov Posted
these are pretty good, but i ended up returning them and i will explain why: I got both these and the Bose - QuietComfort Ultra, and as a BB total member, had some time to make the decision between the two. Went on 4 flights and compared overall performance between the two options, and the Sony fell a bit short on some key features for me: 1. Active Noise Cancellation: The Bose are way better in the ANC feature, especially in a flight, but even overall in a noisy environment, with high volume conversations in the background, The Sony were good, but in my opinion not even remotely close to the Bose. 2. Comfort in the ear: the Sony hve this foam like material that expands in the ear, which on the positive adds some more blocked noise cancellation, but on the negative after a while you start feeling in in your ear. 3. Sound wuality: I think the Bose are a better sound overall, both on phone calls and on music. Watched several TV shows and a Movie with both, and the sound coming from the Bose was more crisp and rich but the sound from the Sony was more bass and deep, so i guess it's a matter of individual preference. 4. App: having both apps, i can definitely say they both suck, but the Bose app sucks a bit less. I had some connectivity issues with the Sony on both my Samsung S24 Ultra and my Lenovo Laptop - maybe it was a local problem with the pair i had, but the BT kept disconnecting from the earbuds perspective once every couple of hours. The only definitive advantage i found with the Sony earbuds was the microphone. the mic on the Sony is way better when having a phone call when compared to the Bose. the Bose have this echo resonance in the background but the Sony sounds good and clean. Verified with several calls to people and getting their feedback on how they heard the conversation from their perspective. Overall, these are great, but for my individual needs the Bose were just a bit better (higher need for flights ANC).
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi Abasov,
Thank you for telling us about your experience with your WF-1000XM5s and we're sorry to learn it didn't meet your expectations. Your feedback is extremely important to us and is very much appreciated. The earbud headphones use left and right simultaneous Bluetooth transmission method. This means the Bluetooth connection stability is improved compared to more conventional headphones. However, intermittent audio, or no audio may occur under the following situations:
• In a location where the Wi-Fi signal is inconsistent, such as on a train, an airport, or rail station
• When using in an environment with a congested Wi-Fi signal, near to other wireless audio devices using Wi-Fi, microwaves, phones.
For this, set the Sound quality mode to Priority on stable connection. You can adjust the volume of the headphones and the connected device according to your preference. You may also play different song with different quality to further isolate the issue. High-quality songs will give you louder audio. We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance.
To make the most of the noise canceling function, we recommend to make sure that headphones are worn properly and also turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
It's also unfortunate that the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
JoJo Posted
I love everything about it. Battery life sound quality is superb.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi JoJo,
Thanks for the fantastic feedback on the WF-1000XM5 earbuds! We're thrilled to hear that you love everything about them and that you find the battery life and sound quality to be superb—we really appreciate!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
MorganH Posted
Sound quality is great and the ambient sound control is really cool, it turns off when it detects dangerously loud sounds. Only bad side is it’s difficult to keep clean without damaging the cushion of the earbuds. That and they start to hurt your ears after a while.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Thank you for your review, MorganH!
We’re glad to hear you’re enjoying the sound quality and the smart ambient sound features on your WF-1000XM5. We appreciate your honest feedback regarding the fit and cleaning process; finding the right tip size can often help with long-term comfort. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Methos Posted
Sony has come out swinging again. They basically have made almost all my complaints about the Xm4's disappear. Just by this alone they deserve 5 stars. The smaller design, smaller case is easily a win. But of course they sprinkled some gimmicks on top of it that make this earphone stand out a little amongst the pack. But of course they aren't perfect. Their phone quality is worst than their S lineup and I'm sorry I still don't believe they have better n/c than Bose. But their overall feature to sound ratio is what is the bottom line.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi Methos, Thanks for sharing your thoughts on the new Sony WF1000XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
Andrew Posted
[Employee of bestbuy] The Sony XM5 earbuds have great sound quality and are comfortable to wear for longer periods of time. The Speak-to-Chat feature is awesome in settings where you need to be able to talk to others without a distraction. Overall a great experience thus far.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Posted
Hi Andrew,
Thank you for your positive feedback! We're delighted to hear your enjoyable listening experience with the superb sound quality, comfortable fit, and speak to chat feature of your WF1000XM5 noise cancelling earbuds. We are committed in providing our customers the best experience possible. Thanks for choosing Sony! - Kris
ASLChicago Posted
Great sound and battery life. Best noise canceling I have tried so far. Clear calls and crisp sound listening music. Only con so far: not easy to grab out from case.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Posted
Hi ASLChicago, Thanks for the positive review! We're glad that you are enjoying your new Sony XM5 wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. We're sorry to hear that you are having trouble taking the earbuds out from the case. We'll take this as a feedback as it can help us improve in the future. Thank you for choosing Sony! -Craig
YouJean Posted
Never had the XM4s but these are definitely a huge upgrade from the XM3s. Super light in the ear and ANC is much better. Call quality is also vastly improved from the XM3s. Only wish is that the transparency was a bit better.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
punch Posted
The sound quality is amazing and has good noise cancellation but the transparency could be better but apart from that they are one of the best earbuds you can buy
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi punch!
Thank you for your feedback regarding the WF-1000XM5 earbuds. We are delighted to hear that you find the sound quality amazing and appreciate the noise cancellation feature. We also appreciate your thoughts on the transparency aspect, as it helps us to continuously improve our products.
The WF-1000XM5 earbuds feature adaptive sound control and a long battery life, ensuring a fantastic listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
Bason Posted
Really good sound quality and noise cancellation is great too. Ear tips are a little uncomfortable and transparency mode isn’t as good as pro 2’s. 8.5 out of 10
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi Bason, thanks for sharing your experience with the Sony - WF1000XM5! We're thrilled to hear you're enjoying the astonishing sound quality and noise cancellation of these earbuds! We’ve taken note of your feedback about the ear tips and the transparency mode as we always strive to make our products deliver a better experience for our customers. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
KhamfongV Posted
Works right out the box. Only issue I had was it was a little slippery while trying to pull the earbuds out of the case. The sound and noise cancelation is great and the quality of the build fill premium. Surprisingly the call quality is not bad compared to others. I highly recommend these earbuds.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Posted
Hi KhamfongV, Thank you for sharing your positive experience with your Sony WF1000XM5. We're glad you like the great sound and noise cancellation, premium built quality, and good phone call audio quality of your new Sony earbuds. We have noted your input about the glossy texture of the earbuds and your difficulty pulling them out from the charging case and will be sure to forward this feedback to the appropriate department. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
CarlosR Posted
Have had these since the xm3s they're great as usual. However this generation has a habit of connecting while in the case. Never had this with previous generations. Other than that they're great as usual.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Mike Posted
The ear bud's work pretty much as advertised. The only major problem I have come across is that there not nearly as secure nor comfortable as advertised. And except for there over inflated price, there pretty good.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi Mike,
Thanks for commenting. We are thrilled to hear your satisfaction with the great performance of your WF-1000XM5. We greatly appreciate your feedback with the fit and price of these headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
DwightT Posted
These are a solid pair of headsets — the sound quality is great but it lacks GPS locator that many other high-end wireless earbuds come with and I’ve had to replace them three or four times after almost a year of casual use.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi DwightT,
Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing sound quality of your WF-1000XM5, we sincerely apologize if it doesn't support a device tracking function. We are also sorry if you had to replace them multiple times. If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
JayInNYC Posted
I will say after a recent update they have been much better. Occasionally the noise cancellation cuts off. Even though I turned off the safety option. Sound is great overall.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Damian Posted
I like the noise cancelling of the earbuds and the sound quality is also good. There's is also a lot of customizability in how you can just the sound.
This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted
Hi Damian,
You made the right choice! We're glad that you are enjoying the noise canceling function, sound quality, and settings of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph