Customer Ratings & Reviews

Posted 2 months ago

Hi BlairE!
Thank you for your feedback. We are delighted to hear that the sound quality and noise cancellation of the WH-1000XM5 are fulfilling your expectations.

Thanks for choosing Sony!
Best regards,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 2 weeks ago

Hi WalidY,

We're so happy to hear that your brother-in-law is still enjoying his WH-1000XM5 headphones! It's great to know they’ve become a reliable part of his daily routine. Thank you for choosing them as a gift.

Thanks for choosing Sony.

Best regards,
Eliab <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 month ago

Hello MomMisty,

Thank you for considering Sony products.

We are truly sorry to hear about the trouble you’ve had with your WH1000XM5 headphones and the frustration regarding the warranty coverage. We understand how disappointing it is to invest in a product and face difficulties soon after, especially when you expected it to last. Please know that your experience matters deeply to us, and we are committed to learning from your feedback to improve how we support our customers.

Although warranty protection is generally limited to manufacturing defects and does not include accidental damage, we want to help you as much as possible. Please consider contacting our authorized repair partner, Encompass, for repair options that may be more affordable: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. We hope this can help you get back to enjoying your headphones.

Thank you for your patience and understanding.

Best regards,
-Fred <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />