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Rating 4.6 out of 5 stars with 3776 reviews
Jose Posted
Let me just start off with; these headphones are so worth it. If you have the money to spend on luxury over-the-ear headphones this is as good as you're going to get. Sure, you can get Airpods Max for a bit more but unless you're all Apple they're not worth it. Lastly, there's the Bose also has a good alternative but I'd rather not look like an alien when I'm wearing headphones. If you want a good EQ use the one I have as an image
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Jose,
Awesome! We're glad to hear your investment with your new WH-1000XM5 headphones is worth it. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thanks for purchasing Sony! - Kris
XxCaseyxXc Posted
I've had these since July and I've used them everyday for between 4 and 16 hours a day. They are so comfortable that I sometimes forget I even have them on. Sounds quality is top notch especially with custom EQ settings. Short and simple review just buy them you won't be disappointed.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi XxCaseyxXc, Awesome! We're happy to hear that you like the sound quality, comfort, EQ settings, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
IvanH Posted
This headphones although a little expensive are worth every penny sound quality is superv, lightweight that i dont feel them great for workouts and will handle sweat, battery life is excellent around 1 whole day of heavy use. Overall great purchase
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Awesome, IvanH! We're glad that you are impressed with the long battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
Juan Posted
The Sony XM5s provide me with comfort for long hours of studying along with the game changing feature - multipoint connection. I am able to seamlessly which between my PC and my phone, providing an apple like ecosystem experience. The sound connect app is the best app I've ever used for any kind of headphones I've owned because of how easy it is to control my XM5s between my devices.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hello Juan,
Thank you for choosing Sony!
We couldn't be happier to hear about your positive experience with the Sony WH1000XM5 headphones! It's wonderful to know that they provide you with the comfort you need for long hours of studying, along with the convenience of multipoint connection. Being able to switch effortlessly between your PC and phone truly enhances your experience. We're also glad to hear that you find the Sound Connect app to be the best you've used for managing your headphones. Thank you for sharing your thoughts with us!
Best regards,
-Fred
SureshkumarS Posted
One of the better headphones i had ! Its got exceptional noise cancellation , comfort and better sound quality than bose . Enjoying my music
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi SureshkumarS, Thank you for this fantastic review of your WH-1000XM5. We're really glad you love the amazing noise cancellation, sound quality, and exceptional comfort of these headphones. We hope you enjoy the WH-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thanks for choosing Sony! -Jess
PatrickM Posted
These are awesome headphones the noise cancellation makes it unremarkably loud and it sticks to your ears perfectly it’s easy to pair with your phone too 10/10 100% should buy them
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi PatrickM, Great! We're thrilled to hear that you like the noise canceling function , audio quality, and ease of pairing. Thank you for choosing Sony. Erin
Cringelord Posted
The quality of the headphones have lasted over a year and a half, and has yet to let me down. The sound quality is phenomenal, with the sound cancelling fitting exactly what it's worth. High recommendations, they're worth the money for sure.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Cringelord,
We are thrilled to hear that your WH-1000XM5 headphones are continuing to provide phenomenal sound quality and excellent noise canceling after over a year and a half! We appreciate the high recommendation and are glad you feel they are a worthwhile investment.
Thanks for choosing Sony.
Best regards, Eliab
ValerieM Posted
Great, till they break a few months in. Pay for the GS warranty, you will need it. Sony needs to hire me to real world test these. Im on my 6th pair in 2.5 years. Oh, the 5s sound much better than the new 6s, just fyi. Buy the cheaper pair
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi ValerieM,
It is great to hear that you prefer the sound quality of the WH-1000XM5. We appreciate you sharing your long-term experience and your feedback regarding the durability of our headphones, as user insights are incredibly valuable to us.
Thank you for trusting Sony.
Regards,
Dominick
Rnrk Posted
Worth every dollar! I've owned some less expensive headphones from Sennheiser and Sony. The price point of the WH1000XM - series used to make me think twice, but when I tried them at the store, the sound quality and the noise cancelling performance really stood out. I've had a pair of these for over a year now, and I've used them almost everyday - they're robust, and have held up very well. Build quality is great. With all the options available on the market, the reality is: what you pay for is what you get. So, if all the above factors are important to you as a user, these are a good investment.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Rnrk Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
ERIK Posted
They sounded fine, right up until the day the right hinge broke while I was wearing them. They lasted 2 years and 3 months. Sony is trying to pawn me off on a repair by Encompass for the "low low price of $99 (plus tax)." I fear they will just put the same crappy part on there.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hello ERIK,
Thank you for considering Sony products.
We are sorry to hear about the hinge breaking on your WH-1000XM5 headphones after just over two years of use. We understand how disappointing it is to experience a hardware issue, especially while wearing the headphones. We also recognize your concerns regarding the repair process and the cost involved. Please know that your feedback is important, and we will share your comments with the appropriate team to support ongoing improvements to our product quality and service.
Best regards,
-Fred
WesleyM Posted
Absolutely loving this headset! Sounds amazing, using the app I connect to my computer and phone simultaneously and have seemless use between the 2, taking phone calls, teams calls and music listening. I love the simple quality of life features on it, such as, taking off the headset automatically pauses my music, then it resumes when I put it back on. Pausing and toggling the noise cancellation has been wonderful for my work environment as well. Highly recommend stepping up to this model if you're looking at the Sony brand line.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi WesleyM, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
SurajA Posted
This product amazing. The noise cancellation is one of best in the market. Also very good connectivity. And the headphones are very comfortable the ear cups are very comfortable.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi SurajA, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Jordan Posted
Great sound profile, good noise canceling, and pretty comfortable even with glasses. Have had product for about a year and the headband material is starting to split, but still comfy
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Jordan thank you for sharing your feedback. We're happy to hear that you like the sound and comfortable to use. Thank you again for choosing Sony. Erin
AlondraR Posted
I like to read a lot, but I have noisy surroundings, when I got these headphones, they were better than I ever thought. I can activate and deactivate the noise cancelling so I never have to take them off. Worth the money. Wish they could have ear pieces that I could wear while working out, it’s the only thing missing
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hello AlondraR! Thank you so much for your glowing five-star rating! We're thrilled to know that the WH1000XM5 has become your go-to reading companion and that you're enjoying its outstanding noise-cancelling capabilities. We truly value your feedback regarding the inclusion of earbuds for workouts in the package, we will take it in consideration. Thank you for choosing Sony! Best regards, -Jenn
StanL Posted
I really feel like I got what I paid for the packaging is amazing I personally wasn’t disappointed
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi StanL,
We are immensely pleased to hear that your experience with the WH-1000XM5 headphones has been so satisfying and that you appreciate the care we put into our packaging. Knowing that our product delivers true value makes all of our hard work worthwhile.
Thank you for making Sony part of your entertainment.
Regards,
Dominick
AlitaS Posted
These headphones are amazing for noise cancellation and sound. They’re sturdy and flexible around the ears but be carful when you handle them. Daughter picked them up after having them for 6 months the part detached to the ear pads cracked. The headphones still work though. Consider getting the warranty or be extra careful!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
AashrafP Posted
The sound quality and build quality is great. Love the looks too. Sleek and subdued, not overly showy, so great for professional zoom calls as well.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hello AashrafP!
Thank you so much for the review.
It is fantastic to know that you are loving the look and feel of your new WH-1000XM5 headphones.
We appreciate your decision to go with Sony!
Best regards,
Estefany
Vomi Posted
Purchased these over the Apple Airpod Pro Max, even as a heavy Apple product user. I was torn between the MX5’s and Apple Pro Max. Watched several reviews from audiophiles and they all pointed towards the MX4’s and MX5’s for sound quality. Their recommendations did not let me down, these sound amazing. While Apples headphones sound great, the constant power drain on the Max’s is a no go. Having to recharge every few days without even using them was a terrible design.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Vomi, We're glad to hear that you chose these WH-1000XM5 Wireless Noise Cancelling Headphones. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for giving the product a perfect rating! Jay
Michael Posted
I was torn between this and a competitor product, after a demo of both - this is hands down one of the best products on the market. I listen to everything from EDM, Rap and Metal and it sounds amazing for all genres. I wish they were water resistant but I found some sweat covers online that work perfectly.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Michael,
Thank you for sharing your experience! It’s awesome to hear the WH1000XM5 headphones deliver amazing sound across all your favorite genres, from EDM to Metal. Thank you for choosing Sony! Enjoy! -Maria
Jcte Posted
[Employee of bestbuy] Bought these headphones with already high expectations as i needed headphones to work on homework while being at school and these exceeded my expectations and the noise cancellation is super good on them only complaint is the feature to volume down and up and fast forward etc you have to watch a video on it to explain the whole concept to you but overall really good headphones and theyre better than the airpod pro maxs!!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Jcte,
Excellent choice! We are very glad that we've exceeded your expectations with your new Sony WH1000XM5 headphones. Nice to know it suits your needs. However, we're sorry to hear your difficulties on operating the headphones. You may find this link helpful on how to use the touch sensor control panel:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html?search=control
In case you need help with your headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thank you for the 5-star rating and for choosing Sony! - Kris