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Chandler Posted
Great headphones! I have owned the XM2,XM3, XM4, and the XM5. I have enjoyed these headphones for their phenomenal noise, cancellation. They have amazing adoptability in the app on how much or little noise canceling you would like how you would like the headphones to sound if you would like the headphones to adjust automatically to your surroundings or you adjust it manually. The app and headphones are designed to be easy to use yet. Give you complete control. I use these headphones every day and having it be a large 30 hour battery life with ANC on is incredible. I am a very heavy user of the headphones and love the battery life, comfort, ease of use, solid connectivity, great sounding audio. I’m a student and do a lot of video editing work, these headphones, allow me to focus on my work and not get distracted by all the noise in activity around me. One minor complaint is the previous models of Sony‘s wireless headphones all were collapsible, and the earmuffs folded in this model is not collapsible, which makes it harder to store in my bag since the carrying case is much larger, and I frequently grab the headphones backwards since that earmuffs fold the opposite direction of the previous models. Besides that love the headphones.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hello Chandler,
Thank you for choosing Sony!
We're honored to hear that you've enjoyed the WH-1000XM5 headphones, especially the phenomenal noise cancellation and the flexibility of the Sony Sound Connect app. It's great to know that the 30-hour battery life and comfort have made a significant impact on your daily routine, particularly with your video editing work. We appreciate your suggestion regarding the design; we're always looking for ways to improve our products.
We hope you enjoy your listening experience, and we sincerely value your loyalty to Sony!
Best regards,
-Fred
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allebasi Posted
I love the Sony XM series and have been wearing them since 2020 with the XM3s. When I upgraded to these I was excited, but they’ve unfortunately broken on me many times. I return to them because the comfort and sound quality is there, but I wished the hinges around the headphone and headband area were stronger and not made of a hollow plastic. That actually changed in their new XM6’s which I have yet to be able to afford, but I do love that they finally added a metal hinge which will hopefully be more structurally sound (and repairable). My Best Buy+ membership is the only reason I haven’t bought a different pair, so shoutout to whoever sold me on it a couple years ago as it’s saved me thousands and I still get to enjoy the Sony brand. I like these, but would not recommend them over the XM4 or XM6 models. Additionally some problems I’ve had are it just shutting off randomly, disconnecting the audio from my phone while still being paired, and other weird software (possibly i’m no expert) related issues that have made owning them more frustrating than previous models.
Posted
Thank you for your review, Allebasi!
We truly appreciate your detailed feedback regarding your experience moving from the XM3 to the WH-1000XM5. It’s wonderful to hear that the comfort and signature sound quality keep you coming back to the 1000X series, and we’re glad your partnership with Best Buy has helped you stay connected to the brand.
We take your comments about the hinge construction and material choices very seriously. Our design goal with the XM5 was to create a lightweight, "noiseless" design, but we hear your concerns regarding long-term structural durability. We also sincerely apologize for the software frustrations you’ve encountered, such as the random shut-offs and audio disconnections.
To help with these stability issues, we highly recommend checking the Sony | Headphones Connect app to ensure your firmware is fully up to date, as we frequently release updates to improve connectivity. You may also want to try a factory reset to clear out any lingering software glitches.
If those issues persist, please reach out to our specialists so we can look into this further for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for your honesty and for sticking with Sony. We are constantly listening to our customers to shape the future of our headphones!
Best regards, Gus, Sony Social Media Team
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JoshuaG Posted
This was my first non-beats over-ear headphones that I purchased. For starters, I love how the headphones feel in the hands and how easy it is to use the Sony app. You don’t have to download the app but I like the feature where you can simultaneously pair this with 2 devices. (My iPhone and iMac, and switching between them from listening to Spotify on iPhone to switching to watching a YouTube video on the iMac was a very nice seamless transition) I have no issues with the battery life whatsoever. The carrying case still feels slimmer than my egg shaped beats case and I can fit it easier in a backpack than the beats. Sound and fit are one of the most subjunctive things to review. I didn’t know that it is recommended by Sony to fully extend the headphones and then put those over your ears and then shorten the headband where it sits on top of your head. What I find best is to approximate how much I need to extend them on both sides and then put them on and do a few slight adjustments to both sides. If you are somewhat OCD like me, I might be difficult to extend both sides at the same length (something that I never worried about on the beats) the Sonys fit closer to your ears with little cushion compared to the beats. The fit feels nice and has a modern-feel to them. The sound on the beats (studio 3’s) is a bit louder and in your face compared to the Sony’s. I really do appreciate the custom sound settings (although I just leave the custom EQ off). You can totally feel and hear the little subtleties of certain tracks and the tracks that stand out are the bass heavy songs and the instrumental songs. Mid ranged songs like rock and roll are clean to my ears but I do miss the beats in your face sound while blasting rock n roll. The star off from 5 stars is that this headphone should be priced around 300-350 dollars. I bought it on sale and thought it was at least worth it for 350. As a Apple fanboy myself, that explains the constant beats headphones in the past, I don’t feel like I ever have to use my beats headphones anymore (they were shedding in the ear cups and the plastics were cracking on the hinge parts).
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi JoshuaG, Thank you for upgrading to your new Sony WH1000XM5! You've made an excellent choice. We're glad you like the overall feel, easy to use Sony app, multipoint feature, great battery life, sleek carrying case, fit, detailed and clear audio, and overall performance of your new Sony headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
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AmyC Posted
These have great noise cancellation and ambient sound settings. I also like the way they fit. They're not too heavy and don't cause me pain after wearing them for several hours even with glasses on. Call/mic, and sound quality are great too. I do wish the battery life was longer, and haven't found a great way to switch between devices without the app (they prioritize my laptop over my phone even if my laptop has no audio and my phone does). I'm sure there's a shortcut to this that I haven't worked out yet, but in the meantime it is annoying.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
Posted
Hi AmyC,
Very nice! We're glad to hear that you like the noise canceling and comfortable design of the headphones.Your feedback is greatly appreciated. We recommend using the Sony headphones connect app regarding your concern. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
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Doren Posted
These are excellent-quality and very comfortable headphones for their price. The microphone for calls is really clear. But only after a week of using them, I came into contact with some issues where it would randomly disconnect from my phone for no reason, and I don't know why it does that. I really hope it doesn't do that with you guys. Besides that, def recommend
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Doren!
Thanks so much for reaching out and sharing your experience with your new WH-1000XM5 headphones.
We're truly happy to hear you think they're excellent quality and comfortable, and that the microphone for calls is working clearly for you!
We're also really sorry to hear that you're already running into an issue with the headphones randomly disconnecting from your phone. That certainly shouldn't be happening, and we totally understand why that would be frustrating. Please know we take issues like this seriously, and we definitely are here to help and would be happy to provide some troubleshooting steps to get this resolved.
-Set Bluetooth Connection Mode to “Priority on stable connection” in the Sony | Sound Connect app.
-Update the firmware of your headphones to the latest version, using the app.
-Initialize the headphones and re-pair them with your phone. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
-If possible, try connecting your headphones to a different phone or computer. If the issue does not occur with other devices, the problem may be specific to your original phone or its Bluetooth settings.
If you have tried all the above steps and the problem continues, it is recommended to contact our Support team for further assistance. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Best regards,
Estefany
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RJBihag Posted
Headphone build quality is great. Nice and clean seamless design. Earcups leather feels soft and comfy. Sounds are amazing but earcups a too shallow. It does not feel immersive so you will have to turn up the volume a little higher. Battery life is wonderful specially for long travel.
Posted
Hi RJBihag,
That's great! We're glad to hear that you like the quality and design of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!
-David
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DiegoG Posted
The Sony WH‑1000XM5 deliver exceptional noise cancellation, rich and balanced sound, and top-tier comfort. Battery life easily lasts through long journeys, and multipoint Bluetooth is a game-changer. While the sleek design feels a bit large, the folding mechanism is smooth and intuitive. For dedicated listeners and frequent travelers, these cans are a stellar investment—pristine audio in any environment.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi DiegoG, thank you for your thoughtful review! We're thrilled to hear you're enjoying the exceptional noise cancellation, balanced sound, and long-lasting comfort of the WH-1000XM5. It's great to know the battery life and multipoint connection are making a difference on your journeys. We appreciate your feedback on the design, your input helps us continue improving. Thank you for choosing Sony, and enjoy the music! Regards, -Dominick <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
GenerationX Posted
The headphones are comfortable, sounds great, and they keep a charge. The only issue I noticed about them was the connection. The headphones do not connect to everything via Bluetooth. The only way I was able to connect to my laptop and PS5 was via wire. If I wouldn't be able to connect my headphones via Bluetooth to my phone, I would have returned them, because that's what I wanted them for. I use the headphones mostly for my workout music.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
Posted
Hi GenerationX,
We appreciate your feedback and we are sorry that you are having a Bluetooth issue with your headphones. These headphones can be connected to devices that support the Bluetooth A2DP. You can follow the suggestions here to isolate and hopefully resolve this pairing issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534625.html.
Despite your concern, it's good to know that you still like your headphones, especially their sound quality. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
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Carmen Posted
Good audio quality, nice comfort and fit, absolutely AMAZING battery life, and pretty resilient as well. A great pair of headphones that definitively aren’t anything to scoff at, but honestly if you’re in this price range and looking for a new pair, Sennheisers are probably a better way to go. Some small critiques on these, oils from your fingers show up pretty easily on the black version, and after some use the headband can come loose
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Carmen, We're glad that you like the audio quality, comfort, fit, and battery life. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. Thank you for choosing Sony. Erin <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Charles Posted
The Sony WH-1000XM5 headphones offer a top-tier listening experience. The sound quality is exceptional, delivering rich and immersive audio. Comfort is clearly a priority in their design—the ear cushions are deep, plush, and remarkably soft, ensuring a snug yet gentle fit. The headband adds to this comfort with its soft padding, making these headphones ideal for extended use. Unlike some other models, they don't press too hard, avoiding headaches even during long sessions. One downside, however, is the sensitive finish. It tends to show marks from grease or oil on your skin, which may require frequent cleaning to maintain its pristine appearance. Despite this, these headphones are a fantastic choice for anyone seeking premium noise-canceling technology with unmatched comfort.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi Charles, thank you so much for sharing your thoughts and experience on the Sony - WH1000XM5! As you noted this headphones have been engineered to perfection, delivering a magnificent sound quality, they are also built with industry-leading noise cancelling technology and ultra soft earcups for long term use. Also we appreciate your feedback on the sensitive finish that may require constant cleaning, we will share this with our development team. Thank you for choosing Sony. Regards, -Dominick <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
GeraldineB Posted
Noise cancellation is really good. But if you accidentally hit the side it will automatically disconnect.
Posted
Thank you for your feedback, GeraldineB!
We’re so glad to hear you’re enjoying the top-tier noise cancellation on your WH-1000XM5!
Regarding the accidental "disconnect," it’s possible you might be triggering the Speak-to-Chat or Quick Attention mode by touching the right earcup. These features are designed to let you hear your surroundings quickly, but you can actually customize or disable them in the Sony Headphones Connect app if they’re getting in your way!
We hope this helps you enjoy your music without any interruptions. Thanks for choosing Sony!
Best regards,
Gus, Sony Social Media Team
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CP22 Posted
At first, I've really LOVED these. They are not as noise canceling as Apple ones, but the weight and price were more suited for my needs. I have been so careful and protective of these, gently removing them and placing them back in their case or each use. I just barely hit 2 years of having them and when I removed pulled them from the case today, a piece of plastic popped into my lap and it's the part where one of the ear cups rotates and so basically they are not usuable. No seal, no ability to even align with the ear in a way that I could use them again. So sad.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
Posted
Hello CP22,
Thank you for considering Sony products.
We’re sorry to hear that the noise-canceling performance of your WH-1000XM5 headphones did not fully live up to your expectations compared to other brands. We also sincerely apologize for the issue with the ear cup, which has clearly affected your experience. Please know we take your feedback seriously and will share it with our product team as we strive to improve.
For repairs, we recommend contacting our authorized partner, Encompass, who provides reliable and affordable service for the WH-1000XM5. You can reach them at:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Best regards,
-Fred
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Bytene Posted
After debating between this, and the Bose knows counseling, I went with Sony. I read and compared a lot of tech reviews between both, and even listened through both in person. I will say the noise canceling on this pair for the most part drowns out most of the noise but unless I put the volume up, I can still hear, the gym music. I might have to play with the Settings more I just haven’t. I would say my main gripe with this is if you’re at the gym and you’re laying down or on the bench the headphones do not stay you kind of have to angle it almost on top of your head so it stays on. but I love hearing the music through the headphones. It does sound a little bit better than the Bose but that could just be me. They are really comfortable. I have a lot of ear piercings so comfort level is really important to me.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
Posted
Hi Bytene,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the noise canceling and comfortable design of the Sony headphones. We highly recommend using the Sony Headphones Connect that helps you to quickly connect compatible Bluetooth headphones to your smartphone and allows you to customize the audio settings to work with your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
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Sheeba Posted
They are great quality, noise cancels for the most part and connects to apple iphones automatically once set up is complete! They are not waterproof however you can buy silicone covers on amazon! I wish they were a bit louder but they stay on the head and are very comfortable! I only have needed to charge it once!
Posted
Great choice Sheeba! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Alli Posted
Very comfortable! I do have to say tho it can get uncomfortable the longer you wear them. Good sound as well.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
Posted
Hi Alli,
We are really happy to hear that you are enjoying the sound quality and initial comfort of your WH-1000XM5 headphones.
We designed this model with our "Soft Fit Leather" and a stepless headband to distribute weight evenly, so we appreciate your feedback regarding comfort during extended listening sessions. To ensure the best experience, we recommend adjusting the headband slightly to find the most natural fit for your head shape, which can often help during longer periods of use. We are glad that the overall performance is providing you with the high-quality audio experience we strive for.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
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KyleR Posted
Pretty great headphones with some really amazing sound and excellent noise cancellation. The cushions are comfortable, even with my glasses on and for an extended period of time. I can tell that the cushions are going to break down sooner or later, so I’m already looking for replacements.
Posted
Hi. KyleR,
Thanks for the review! We are really happy to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes.
Thanks for choosing Sony, have an amazing day!
-DiegoV
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Watuchten Posted
It has been a very long time since I have had the pleasure of such audio bliss! They are comfortable, and I enjoy how they can recreate a surround sound, fully immersive experience within a headphone. They are exactly as advertised. The reason for 4, rather than 5, stars is that this headphone has no resistance to water, working out, high humidity, etc. I have a set of JVC earbuds worth $50 that have an IP-54 water resistance rating. Yet, Sony is unable to build any resistance into a set of professional quality headphones you can safely work out in? If not for the high sound quality and comfortable build of the unit, it would have cast you 2 stars
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
Posted
Hi Watuchten,
Thank you for your time writing this review. We're glad to hear you are enjoying the superb sound quality and comfortable fit of your Sony WH1000XM5. We are sorry but this headphones is not waterproof. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
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av8tor9804 Posted
Coming from Bose QC35ii, the XM5’s had equal or better active noise cancellation (ANC) and much better bass & low frequency audio - not overly bass heavy, but enough to realize the XM5’s sound great and the QC35ii’s really don’t have that much bass & low end. Sony utilizes photo mapping your ears with your smartphone to custom tune the sound and their “360 Reality Audio” seems to be their version of spatial audio to give a much wider soundstage. It works well. One item to consider is using an audio “digital-to-analog” converter (DAC). Doing so really helps the XM5’s reach their full potential, but they also do daily well by themselves, wireless or wired. Sony’s done a nice job with them. I recommend the XM5’s. Are they perfect? No. But at their regular price point, they do a good job. And if they’re on sale, better yet.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi av8tor9804, thank you for sharing your review of your experience using the XM5. We're pleased to hear that you like the sound quality and features. We'll take note of your suggestion and pass it to the appropriate department. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
ajms Posted
best headphones i’ve owned. the noise cancelling is excellent and the battery life is very long. the sound quality is also amazing. the only minor thing is that they get slightly unco to wear after a long period of time, for me it’s on the top of my head where the band is. other than that, i use them daily and they’re my favorite headphones i’ve owned
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted
Hi ajms,
Thank you for taking the time to share your review with us! We're thrilled to hear that you're enjoying the impressive noise-canceling feature, long battery life, and exceptional sound quality of your Sony XM5 headphones. It's wonderful that you’re considering them among your favorites.
However, we sincerely apologize for any discomfort you’ve experienced during extended wear. To help enhance your experience, we recommend checking out this link for tips and suggestions on wearing your headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html.
Hope this information helps!
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the XM5 headphones.
Thank you for your patience!
Sincerely,
Maria
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NayeliG Posted
This headphones are pretty incredible, can’t hear a thing when I have them on. Noise cancelling is so good.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Smoky Pink
Posted
Hi NayeliG!
It's a truly pleasure to hear that the noise cancelling on your WH-1000XM5 is working so well for you.
These headphones feature two processors that control multiple microphones to shut out external sounds better than ever. They also have a quick charge feature that gives you hours of power in just a few minutes, plus a super soft headband that feels great for all-day wear.
Thank you for selecting Sony!
Best regards,
Estefany
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