See more imagesSony - WH-CH520 Wireless Headphone with Microphone - Cappuccino
- Model:
- WHCH520/C
- SKU:
- 6594424
Highly rated by customers for:
See more imagesHighly rated by customers for:
Sarah86 Posted
I am surprised, shocked, and every word you can imagine in Sony! I bought this one and in less than a month it broke as you can see in the picture!! I am 38, i am not a kid or teen that will use it often or hard, i used it rarely and very gentle. I never expected this to happend with Sony brand!! The one i got from Target it was for $14 and it lasts 3 years, and SONY last only 3 weeks, and it was $40! Wow, amazing. And of course Best Buy return policy is a joke, only 14 days, and it broke only one week after return window closed. Well done folks.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
PaulaP Posted
I got this for my daughter and after 4 months of light use they're peeling and one side is broken. Best Buy referred me to the manufacturer, Sony. Sony doesn't cover any of these quality issues and provided me with a repair center .
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Skyy Posted
These headphones are not good! I was so excited to use them as these are my 2nd Sony headphones! When I first purchased I realized they were not loud and I can hear everything around me if I am somewhere. Also about 3 weeks later one side sounds lower than the other or not working and some days it sounds normal. So now I’m stuck with these since I’m out of the return or exchange policy. Really sucks as I would like to just exchange for another Sony model as I loved my 1st Sony headphones which made me get another pair when I lost them. Sadly, only plus is battery life!
SamuelN Posted
I have used the Sony WH-CH510 headphones for over three years, and they have been fantastic. I wanted to buy a few more pairs of them because it's so difficult for me to find headphones that fit my needs, but apparently Sony decided that the WH-CH510s are obsolete and replaced it with these. I don't know why it seems every headphones manufacturer decided to design their headphones to be painfully tight (especially for those of us with larger-than-average heads), but it's making me wish I'd stocked up on WH-CH510s long ago. I cannot wear these at all; they squeeze my head so tight I feel like a vicegrip has been attached to my poor aching ears. Before you say "Just wear them for a while and they'll get better," I am not going to live in pain for who knows how many hours/days/weeks on the off chance that these will eventually maybe start to not crush my skull. The WH-CH510's I got 3 years ago were super comfortable right out of the box (a rarity for headphones nowadays), and I've only had one small issue with them since. I guess I'm going to have to stock up on them elsewhere, because it's almost impossible for me to find a good pair of headphones anymore. If your head is any larger than an apple, avoid these.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
user152268 Posted
Left side of my headphones came off. The cushioning part came off unfortunately and I haven’t had these that long. But the sound quality was amazing
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Pink
Posted
Hello User152268,
Thank you for considering Sony products.
We’re honored to hear that you appreciated the sound quality of your WHCH520 headphones, though we are truly sorry to learn about the cushioning on the left side coming off so soon. We understand how disappointing this must be, especially with a product you haven’t had long. We recommend checking online for a local electronic repair center that might help restore your headphones. If you’re interested in exploring our latest products, please visit our website at https://electronics.sony.com/ where you’ll find our current lineup with the newest technology.
Best regards,
-Fred
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CHELL Posted
If I could give this a zero, I would, I believe that these were used not even refurbished because they were coming and somebody else’s name. I couldn’t clear that out. These didn’t last very long. They didn’t stay connected to the Bluetooth. I was connecting them to simply put I understand that a lot of people had really good reviews on these, which is why I purchased them, but my experience was not such. It was a very bad experience. I would never purchase a brand again. My granddaughter loves Bose and if I were to buy a headset in the future, that’s what I would purchase was a Bose and another thing the price that I got the Sony for were extremely cheap at the time on sale I think or clearance I can’t remember it was a year ago. I don’t believe I would’ve purchased some. Otherwise I wish I hadn’t because I wound up throwing them away and because they were storing information, I literally tore the wires off toward the ear pads right off cut the wire so that if somebody were to find them in the trash, they could never use them. I hope that this review helps and please understand this is an honest review. I did not even have these headphones for a month before I destroyed them and threw them away
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - White
Posted
Hi CHELL,
Thanks for reaching out and sharing your experience with the WH-CH520 headphones. We're really sorry to hear about all the trouble you had. It sounds like a truly frustrating situation and we completely understand why you're so upset.
We want to sincerely apologize for the issues you faced. That's definitely not the quality we aim for and it's disappointing to hear that your experience didn't match the positive reviews you saw.
We take your feedback seriously and what you've shared about the headphones not working as they should is very helpful for us. It's clear that your experience was a bad one and we're sorry that you've been turned off from our brand. We appreciate you taking the time to let us know what happened.
We know you've already moved on, but if you ever change your mind and would like to give us another chance in the future, we'd appreciate it.
Thank you for considering Sony products and for letting us know about your experience.
Sincerely,
Estefany
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Brittany Posted
These headphones were extremely uncomfortable, I didn't expect much for sound quality at this price but sound was decent enough. Comfort on the other hand... my ears were not happy. Unfortunately, I went to return and didn't realize I was a few days too late because of the 15 day return policy. Some places have it were you can at least get store credit, that would have been nice so that I could have bought something comfortable, but now I just wasted my money.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Posted
Hi Brittany, Thank you for taking the time to provide us with your feedback about your Sony WHCH520. We're sorry to hear that you found them uncomfortable and that you were unable to return them within the 15 day return policy of your retailer.
We design our headphones to be comfortable for long-term wear, but everyone's ears are different. If you're still having trouble with the headphones, We recommend adjusting the left and right slider to ensure a comfortable and perfect fit.
At Sony, we are always looking to improve our product quality and features. We have noted your input about your concern and will be sure to forward this feedback to the appropriate department.
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
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NataP Posted
Comfortable headphones but they stopped charging after 6 months of light use.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Blue
Posted
Hi NataP,
We're truly sorry to hear that your headphones are not charging. We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
1. Try different charging cables and adapters, just in case it’s a cable issue.
2. Make sure the charging port on your headphones is clean and free from dust or lint.
3. Plug your headphones into a different USB port or wall outlet to rule out power source problems.
4. Try to perform a reset on the headphones. Connect the headset to an AC outlet and then press the (volume +) button and the (volume –) button simultaneously. The headset will be reset.
Find detailed instructions here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783324.html
If none of that works, our support team is here for you. Just reach out and they’ll take care of it. You can locate the information on the following link: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783324.html
Thanks for considering Sony and for letting us know about this issue.
Sincerely,
Estefany
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CherylP Posted
Purchased the headphones in April 2023 and they are no longer working in August 2023. They connect, but there is no sound coming from either earpiece.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
user944395 Posted
Honestly sony did us all dirty with this. For the brand and price id expect more than it feeling like a pair of gas station headphones. Not to mention there’s no displays in store. Imagine my shock and disappointment at this pickup order.
Posted
Hi user944395,
Thanks for taking the time to share your thoughts with us. We're really sorry to hear that the WH-CH520 headphones didn't live up to what you expected.
Your experience matters to us and we truly appreciate you letting us know where we can do better.
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
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KiaraS Posted
Was not loud at all, not worth the price, I returned them immediately
Posted
Hello KiaraS,
Thank you for considering Sony products.
We sincerely apologize for any inconvenience caused by the pricing and sound quality of the WH-CH520, which prompted you to return the product.
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
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Vijay Posted
i don't like the product and sound quality not worth for the price
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Blue
Posted
Hi Vijay,
Thanks for the feedback. We're really sorry to hear that the WH-CH520 didn't live up to your expectations, especially when it comes to the sound and the value for your money.
To help get the audio where you want it, we’d recommend downloading the Sony | Sound Connect app. Once you're in, try playing around with the "Equalizer" settings, switching between the different presets usually makes a huge difference in the richness of the sound.
Thanks for considering Sony. We hope these suggestions enhance your experience.
Warm regards,
Estefany
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There really small,uncomfy and hurts my ears also was not worth the money
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
FormerFaithfulCustomer Posted
Save your money. Upgrade to something better. First it tries to trick you into downloading an app in order to use the headphones so it can track your data and everything you do. But you get around that and connect the headphones and the sound is absolutely terrible. It’s the worst sound of any headphones I’ve ever used in my entire life. I expected better from Sony.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
DenisM Posted
The sound isn’t good there’s no base and the volume is very well compared to other products I have used.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Posted
Hi DenisM,
Thank you for sharing your feedback on the WH-CH520 headphones. We apologize for any inconvenience you've experienced with the sound quality and volume levels.
To enhance your listening experience, we recommend the following steps:
-Use the Sony | Sound Connect app to switch the Bluetooth connection to "Priority on sound quality." This setting prioritizes audio quality over connection stability.
-Ensure that both your headphones and the connected device have appropriate volume levels.
You may also find these troubleshooting resources helpful:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776823.html
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776831.html
Should any problems persist, consult Sony support contact below.
https://www.sony.net/support-contact
Thanks for considering Sony and letting us know about these issues.
Sincerely,
Estefany
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Anastasia Posted
I unfortunately returned this immediately because of how uncomfortable they were for me. The pressure of the headband on the top of my head gave me a headache.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
NakeishaJ Posted
You have to try them out too know . An see I wish they was a lil louder
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Posted
Hi NakeishaJ,
Thanks for reaching out about your WH-CH520 headphones. We're sorry to hear that the volume is not fulfilling your expectations. We understand how important it is to have an immersive listening experience.
We'd like to offer some recommendations to help you get the most out of your headphones:
-You can use the equalizer in the Sony | Sound Connect app to customize the sound and potentially increase the perceived loudness.
-Reset the headphones. You can find the instructions here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
If you need personalized assistance, please reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Best regards,
Estefany
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LisaJ Posted
Bought these headsets for my son's birthday they stopped working within 2 months Sony replaced them gave us a better color
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
downton Posted
Purchased September 1, 2025. On December 1, 2025 the headphone stopped pairing and battery failed. Just read that the return period ended on September 17, 2025. Beware of doing business with Best Buy.
Posted
Hello downton,
Thank you for considering Sony products.
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience you’ve experienced with your WH-CH520 headphones. We understand how frustrating it can be when a product stops pairing and the battery fails shortly after purchase.
Please be assured that your unit is covered by a 1-year warranty. We recommend first following the troubleshooting steps outlined here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776913.html
If the issue continues, please contact our support team for assistance. You can find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We are committed to helping you resolve this matter as quickly as possible. Thank you for your understanding.
Best regards,
-Fred
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CMJ3 Posted
Poor quality do not purchase. My son used his birthday gift card to buy himself a pair of headphones and wanted something from Sony. He's had them since the end of August and it's now mid October with minimal use and they have already broken. We've been dealing with a warranty return and nobody has assisted us even though it's under 90 days since we've purchased them. Never again Sony. Buyer beware.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black