Sony WH CH520 Wireless Headphone with Microphone Cappuccino WHCH520/C

See more images

Sony - WH-CH520 Wireless Headphone with Microphone - Cappuccino

Model:: WHCH520/C; |
SKU:: 6594424

Highly rated by customers for:

94% would recommend to a friend

Customers are saying

Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Sort by

Most Relevant

Page 1 Showing 0 of 0 reviews

Rated 2 out of 5 stars
MyHeadPhone
Kamal Posted 2 years ago
The product is not bad but only connects to apple.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (1)
Report Comment
Rated 2 out of 5 stars
Buy warranty with these!!!!!
Rlj78259 Posted 3 months ago
These are really nice and connect easily, have great sound and feel very comfortable. Purchased these November 2024 on black Friday and have been using them daily through February 2026 and they suddenly stopped working. It's a shame, because they still look brand new and were working like new, but I guess I cannot complain for what I paid for them. Just wish Sony brand lasted longer. FYI...2 or 3 year warranty is a great idea if buying these.
I would recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 3 months ago
Hello Rlj78259,

Thank you for considering Sony products.

We apologize for the inconvenience you’ve experienced with your WH-CH520 headphones. We’re glad to hear you enjoyed their sound quality and comfort, but we understand how frustrating it is for them to stop working unexpectedly.

To help resolve this, we encourage you to contact our support team. They can gather more details about your issue and guide you through troubleshooting steps to see if the problem can be fixed. Your feedback about warranty options is appreciated and will be passed along for consideration.

You may access our full suite of support resources and contact channels here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
I Wear Glasses and They Hurt My Ears.
Tstall Posted 3 years ago
The Sony WH-CH520s are a great set of headphones for simple listening tasks. They are on the lower quality side of Sony’s headphone line up; however, they will get the job done. I do have to say I found opening the packing frustrating. The outer later was easy to remove by then I couldn’t figure out how to open the box. I displayed in my pictures. The box has a little open window with another piece of cardboard with image of an arrow printed on it. OK simply move the box up according to the arrow… Nope wrong you need to push that area with the arrow and pull the bottom tab out. Whats up with this? I just want to open the box throw it out and start listening to music. Enough with my box opening rant and on to the headphones. The over the ear headphones sound decent but the sound was just off to me. At first I wanted to say that the speakers weren’t clear but it’s not that. Maybe I just want more out of these speakers as I have some other high quality Sony headphones that just blow these out of the water. Sony states this headset is equipped with 360 Reality Audio with an immersive feel. I did get an immersive feel but I just wish the tone and audio quality was better to appreciate it. These speakers are just missing something for me. The side buttons works for volume up and down, play, stop, next song, etc. In between the up and down buttons is a power button/Bluetooth button. At first I thought this was a button to activate siri or command prompts but then I learned its just for power and connecting Bluetooth devices. However, what is cool is I shouted hey siri and it instantly worked seamlessly with my phone and I was greeted by siri in the headset. But I have another complaint, its hard to differentiate all three buttons as they are all just in one bar so close together I can’t tell what I’m pushing and listen I am under 30 so I think others will run into the same problem. My next complaint, Sony state the WH-CH520s have all day comfort and I would have to disagree. After my initial try on for 20-30 minute with multiple songs. My ears did not only start to hurt but also sweat really quickly (yuck). I am a glasses wearer and the headphone cushions against my ear with my glasses behind the upper part of my ear made them hurt. I have normal glasses and wore may headphones of all types with no problem. Taking the WH-CH520s off of my head was a relief to me after 30 minute usages (not hours). Bluetooth connection to my iPhone 14 pro max was simple, seamless, and great along with the Sony app. Sony always does well with connectivity which is what makes me normally use Sony. YOU CAN CONNECT 2 devices to this headset to seamlessly switch between two phones/devices for phone calls/music, etc. Their is also an equipped microphone to answer/make those calls or go on web meetings. Overall, I would not want to use these headphones because of how they make my ears uncomfortable and with the audio quality just missing something for me but I could live with it on a case by case basis. I could live with some of the other concerns I have listed if they were more comfortable.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 3 years ago
Hi Tstall,

We're sorry to hear that you're having issues with the WH-CH520 Wireless Headphones. We apologize for the inconvenience. Designed for all-day comfort, not only is the design stylish, but it’s also crafted with ease-of-use in mind. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. When playing music, check the connection status of the headset and the transmitting Bluetooth device. When the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction. If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.

For Location and function of parts of the WH-CH520 Wireless Headphones, refer to this link:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776825.html

Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts below on how to wear the headphones correctly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845

For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Please refer to this link for Bluetooth Connection: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776853.html

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHCH520/B:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
honest review
Clausphone Posted 5 days ago
the audio is very good but after 4 months one side does not work I tried calling Sony company but did not answer I really loved them but I was hopping to get another ones but I still use them like than and by the way the battery life is amazing.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 3 days ago
Hi Clausphone,

We’re sorry to hear about the issue with your headphones. We recommend trying a reset and initialization to resolve the audio on one side. You can find the steps here:

Resetting: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783324.html
Initializing: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783325.html

If the issue persists, please visit our support site: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Thanks for choosing Sony.

Best regards,
Eliab <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Okay with phones, awful with laptops
OwennB Posted 2 years ago
These are comfortable and light headphones. They charge quickly and connect easily. But the laptop audio and mic quality is AWFUL. I can only describe it as trying to speak to someone through a wall with the AC on. While the quality was much better while connected to my phone, it was not anything impressive by any means.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 2 years ago
Hi OwennB,

While we are glad to know your satisfaction with the very comfortable fit & light weight design, quick charge feature, and ease of connection of the WH-CH520, we are really sorry if you are experiencing an issue when using it with your laptop. This is certainly not the experience we were hoping you would have. Please allow us to help you and turn this into a better experience. If you haven't tried yet, please perform our suggested troubleshooting steps on these articles to isolate the problem:
There is no audio or poor audio after pairing the headphones to a computer - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00029577
How to use Bluetooth headphones for video calls on a computer - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00250089
Low sound quality - https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776831.html

I hope this helps.

Should you need more information/technical assistance with our product, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thanks for choosing Sony.

Best regards,

Romeo
Sony Social Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Average
KenyattaJ Posted 4 months ago
There are good not very loud but nice anuff to hear!
I would recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 4 months ago
Hi KenyattaJ,
Thanks for reaching out. It’s great to hear that you’re enjoying the sound quality of your WH-CH520 headphones.

We really appreciate the feedback about the volume. To get a louder, fuller sound from your headphones, we highly recommend using the Sony | Sound Connect app. You can use the Equalizer settings to boost the volume levels and find a sound profile that hits a bit harder.

Give that a shot!

Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Good headphones, but wayyyyy over priced
TeriC Posted 1 month ago
These are good however they are wayyyyyy over priced. I wouldn't buy them again at the price.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 1 month ago
Hi TeriC,
Thanks for the feedback. It's great to hear you think the headphones are good, but we’re sorry the price didn't feel right for you.
We really appreciate you sharing your thoughts with us, as it helps us improve.

We appreciate you giving Sony a chance with this product.
Warm regards,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Pass, not reliable.
SandyR Posted 2 years ago
I bought it for video calls on my computer. It cuts out often and for some reason I’m between calls the sound coming in will sometimes stop. They can hear me but I can’t hear them. The only resolution is to turn it off and back on. Battery life is really good. They are comfortable and light weight. I would rerun them but I past the return period. I thought it was 30 days but it is only 2 weeks.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 2 years ago
Hi SandyR, While we're glad you like the excellent battery life, comfortable fit, and lightweight design of these headphones, we're sorry to hear about the call quality issues you're having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to resolve this issue by following the troubleshooting steps on the link below:

https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777012.html

https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777007.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Just alright...
KathleenO Posted 5 months ago
These headphones are cheaply made and the sound quality on them is just alright. While handling them I felt like I would break them because the headband was so flimsy. If you're just looking for mere sound and not quality I would say these are decent. I gave them to my 12 year old nephew.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 5 months ago
Hi KathleenO,
Thanks for reaching out and sharing your honest feedback about the WH-CH520 headphones. We’re sorry to hear that the build quality and sound experience fell short of your expectations.

We really appreciate you taking the time to share your perspective on the feel of the headband.
Your feedback is truly valuable. It helps us understand where we can make improvements for future models.

We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Broke easily
FreddyE Posted 1 year ago
I bought that on december and it broke today after 3 months.the sounds its good nice color but the quality not good it all.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Blue
Unhelpful (0)
Report Comment
Rated 2 out of 5 stars
Not for gaming
GreenvilleOhio Posted 9 months ago
These feel great, not for gaming. Good for music and more
I would recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 9 months ago
Hi GreenvilleOhio,
We appreciate you sharing your thoughts on the WH-CH520 headphones! It's great to hear you're enjoying them for music and other uses.
However, we're sorry to hear they aren't quite working out for you when it comes to gaming.

If you're interested in checking out some headphones that are specifically made for gaming, you might want to look at our INZONE lineup. The INZONE H9 and INZONE H5 are two fantastic options worth considering.

Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Don’t use analog
Chuck Posted 2 months ago
Not good with a transmitter using an analog connection.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 2 months ago
Hi Chuck,
Thanks for the feedback regarding your WH-CH520 headphones. We’re sorry to hear that you aren’t having a great experience when using them with an analog transmitter.

If you’d like some help troubleshooting the connection or settings to get things sounding better, please reach out to our support team at https://www.sony.net/support-contact

Thanks for considering Sony products and sharing your thoughts.
Warm regards,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Reconsider these head phones
Grace Posted 4 months ago
I found it challenging to set these headphones up and understand how to keep them charged. I prefer wired headphones
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Rated 2 out of 5 stars
Just ok
TyreyeM Posted 3 months ago
Ok. Not exactly what I was expecting. Would work for just listening o music but not noise canceling.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 3 months ago
Hi TyreyeM,

Thank you for sharing your feedback with us. While we're glad the WH-CH520 is working well for your music, we would like to clarify that this specific model is not equipped with Noise Canceling technology. We aim to be as transparent as possible in our product specifications to help our customers find the right fit.

If Noise Canceling is a must-have feature for you, we highly recommend looking into the Sony WH-CH720N, which offers active noise cancellation while maintaining a similar lightweight design. We appreciate your support!

Thank you for considering Sony!

Regards,
Dominick <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Disappointing
Tommy Posted 1 year ago
They broke of the the hinge literally has not even been a year. They have good battery life.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Rated 2 out of 5 stars
Not a good product
Its not comfortable at all and the volume is not clear
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Rated 2 out of 5 stars
headphone
IsabelleE Posted 6 months ago
The sound of this headphone is bad, even when you increase the volume to the highest it could be
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Rated 2 out of 5 stars
You have to download an app!!!
user117512 Posted 1 year ago
I think they look cute, but its SO ANNOYING you have to download the sony app to “turn on/turn off” the headphones its so annoying i barely have any space on my phone and having to download an extra app just to turn on the headphones p me off
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 1 year ago
Hi user117512, thank you for your feedback. We understand your frustration regarding the need to use the Sony | Headphones Connect app to control various functions of your WHCH520 headphones. Indeed, the app provides additional features and settings, such as updating the headset software, customizing the equalizer, and displaying battery charge levels.

However, it's worth noting that basic operations such as turning the headphones on and off do not necessarily require the app. You can do this directly on the headphones by pressing and holding the power button for about two seconds until the indicator light flashes. The app is primarily used for optimizing and customizing your listening experience but is not required for essential functions.

If storage space is a concern, you can feel free to uninstall the app after setting up and configuring your headphones according to your preferences. This way, you can save space on your device while still being able to perform basic operations with the onboard controls.

We hope this resolves your concerns, and we appreciate your input on making our products even better.

Thanks for choosing Sony!
Gus <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Mehhh
Ileana Posted 5 months ago
You paid what you get. Cheap quality I didn’t like them
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 5 months ago
Thank you for sharing your feedback, Ileana.

We are truly sorry to hear that the WH-CH520 headphones did not meet your expectations and that you were disappointed with the perceived quality. We understand your concern, and we sincerely apologize that this product did not satisfy your needs.

We strive to offer a balance of quality, features, and affordability across our range, and we regret that we missed the mark for you on the quality of this particular model.

We value all customer input, and we will share your comments regarding the quality with our product development teams as we continuously work to improve our offerings.

Thank you for choosing Sony.

Best regards, Gus, Sony Social Media Team <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Sony headphones
RobertM Posted 6 months ago
Sound quality was terrible. Return them to the store for Credit.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment

Page 1 0 of 0 reviews

Customers are saying

This summary was generated by AI based on customer reviews.

Sort by

Most Relevant

Top Mentions

See more images

Sony - WH-CH520 Wireless Headphone with Microphone - Cappuccino

Model:: WHCH520/C; |
SKU:: 6594424

Highly rated by customers for:

Rated 2 out of 5 stars
MyHeadPhone
Kamal Posted 2 years ago
The product is not bad but only connects to apple.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (1)
Report Comment
Rated 2 out of 5 stars
Buy warranty with these!!!!!
Rlj78259 Posted 3 months ago
These are really nice and connect easily, have great sound and feel very comfortable. Purchased these November 2024 on black Friday and have been using them daily through February 2026 and they suddenly stopped working. It's a shame, because they still look brand new and were working like new, but I guess I cannot complain for what I paid for them. Just wish Sony brand lasted longer. FYI...2 or 3 year warranty is a great idea if buying these.
I would recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 3 months ago
Hello Rlj78259,

Thank you for considering Sony products.

We apologize for the inconvenience you’ve experienced with your WH-CH520 headphones. We’re glad to hear you enjoyed their sound quality and comfort, but we understand how frustrating it is for them to stop working unexpectedly.

To help resolve this, we encourage you to contact our support team. They can gather more details about your issue and guide you through troubleshooting steps to see if the problem can be fixed. Your feedback about warranty options is appreciated and will be passed along for consideration.

You may access our full suite of support resources and contact channels here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
I Wear Glasses and They Hurt My Ears.
Tstall Posted 3 years ago
The Sony WH-CH520s are a great set of headphones for simple listening tasks. They are on the lower quality side of Sony’s headphone line up; however, they will get the job done. I do have to say I found opening the packing frustrating. The outer later was easy to remove by then I couldn’t figure out how to open the box. I displayed in my pictures. The box has a little open window with another piece of cardboard with image of an arrow printed on it. OK simply move the box up according to the arrow… Nope wrong you need to push that area with the arrow and pull the bottom tab out. Whats up with this? I just want to open the box throw it out and start listening to music. Enough with my box opening rant and on to the headphones. The over the ear headphones sound decent but the sound was just off to me. At first I wanted to say that the speakers weren’t clear but it’s not that. Maybe I just want more out of these speakers as I have some other high quality Sony headphones that just blow these out of the water. Sony states this headset is equipped with 360 Reality Audio with an immersive feel. I did get an immersive feel but I just wish the tone and audio quality was better to appreciate it. These speakers are just missing something for me. The side buttons works for volume up and down, play, stop, next song, etc. In between the up and down buttons is a power button/Bluetooth button. At first I thought this was a button to activate siri or command prompts but then I learned its just for power and connecting Bluetooth devices. However, what is cool is I shouted hey siri and it instantly worked seamlessly with my phone and I was greeted by siri in the headset. But I have another complaint, its hard to differentiate all three buttons as they are all just in one bar so close together I can’t tell what I’m pushing and listen I am under 30 so I think others will run into the same problem. My next complaint, Sony state the WH-CH520s have all day comfort and I would have to disagree. After my initial try on for 20-30 minute with multiple songs. My ears did not only start to hurt but also sweat really quickly (yuck). I am a glasses wearer and the headphone cushions against my ear with my glasses behind the upper part of my ear made them hurt. I have normal glasses and wore may headphones of all types with no problem. Taking the WH-CH520s off of my head was a relief to me after 30 minute usages (not hours). Bluetooth connection to my iPhone 14 pro max was simple, seamless, and great along with the Sony app. Sony always does well with connectivity which is what makes me normally use Sony. YOU CAN CONNECT 2 devices to this headset to seamlessly switch between two phones/devices for phone calls/music, etc. Their is also an equipped microphone to answer/make those calls or go on web meetings. Overall, I would not want to use these headphones because of how they make my ears uncomfortable and with the audio quality just missing something for me but I could live with it on a case by case basis. I could live with some of the other concerns I have listed if they were more comfortable.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 3 years ago
Hi Tstall,

We're sorry to hear that you're having issues with the WH-CH520 Wireless Headphones. We apologize for the inconvenience. Designed for all-day comfort, not only is the design stylish, but it’s also crafted with ease-of-use in mind. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. When playing music, check the connection status of the headset and the transmitting Bluetooth device. When the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction. If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.

For Location and function of parts of the WH-CH520 Wireless Headphones, refer to this link:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776825.html

Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts below on how to wear the headphones correctly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845

For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Please refer to this link for Bluetooth Connection: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776853.html

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHCH520/B:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
honest review
Clausphone Posted 5 days ago
the audio is very good but after 4 months one side does not work I tried calling Sony company but did not answer I really loved them but I was hopping to get another ones but I still use them like than and by the way the battery life is amazing.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 3 days ago
Hi Clausphone,

We’re sorry to hear about the issue with your headphones. We recommend trying a reset and initialization to resolve the audio on one side. You can find the steps here:

Resetting: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783324.html
Initializing: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783325.html

If the issue persists, please visit our support site: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Thanks for choosing Sony.

Best regards,
Eliab <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Okay with phones, awful with laptops
OwennB Posted 2 years ago
These are comfortable and light headphones. They charge quickly and connect easily. But the laptop audio and mic quality is AWFUL. I can only describe it as trying to speak to someone through a wall with the AC on. While the quality was much better while connected to my phone, it was not anything impressive by any means.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 2 years ago
Hi OwennB,

While we are glad to know your satisfaction with the very comfortable fit & light weight design, quick charge feature, and ease of connection of the WH-CH520, we are really sorry if you are experiencing an issue when using it with your laptop. This is certainly not the experience we were hoping you would have. Please allow us to help you and turn this into a better experience. If you haven't tried yet, please perform our suggested troubleshooting steps on these articles to isolate the problem:
There is no audio or poor audio after pairing the headphones to a computer - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00029577
How to use Bluetooth headphones for video calls on a computer - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00250089
Low sound quality - https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776831.html

I hope this helps.

Should you need more information/technical assistance with our product, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thanks for choosing Sony.

Best regards,

Romeo
Sony Social Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Average
KenyattaJ Posted 4 months ago
There are good not very loud but nice anuff to hear!
I would recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 4 months ago
Hi KenyattaJ,
Thanks for reaching out. It’s great to hear that you’re enjoying the sound quality of your WH-CH520 headphones.

We really appreciate the feedback about the volume. To get a louder, fuller sound from your headphones, we highly recommend using the Sony | Sound Connect app. You can use the Equalizer settings to boost the volume levels and find a sound profile that hits a bit harder.

Give that a shot!

Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Good headphones, but wayyyyy over priced
TeriC Posted 1 month ago
These are good however they are wayyyyyy over priced. I wouldn't buy them again at the price.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 1 month ago
Hi TeriC,
Thanks for the feedback. It's great to hear you think the headphones are good, but we’re sorry the price didn't feel right for you.
We really appreciate you sharing your thoughts with us, as it helps us improve.

We appreciate you giving Sony a chance with this product.
Warm regards,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Pass, not reliable.
SandyR Posted 2 years ago
I bought it for video calls on my computer. It cuts out often and for some reason I’m between calls the sound coming in will sometimes stop. They can hear me but I can’t hear them. The only resolution is to turn it off and back on. Battery life is really good. They are comfortable and light weight. I would rerun them but I past the return period. I thought it was 30 days but it is only 2 weeks.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 2 years ago
Hi SandyR, While we're glad you like the excellent battery life, comfortable fit, and lightweight design of these headphones, we're sorry to hear about the call quality issues you're having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to resolve this issue by following the troubleshooting steps on the link below:

https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777012.html

https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777007.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Just alright...
KathleenO Posted 5 months ago
These headphones are cheaply made and the sound quality on them is just alright. While handling them I felt like I would break them because the headband was so flimsy. If you're just looking for mere sound and not quality I would say these are decent. I gave them to my 12 year old nephew.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 5 months ago
Hi KathleenO,
Thanks for reaching out and sharing your honest feedback about the WH-CH520 headphones. We’re sorry to hear that the build quality and sound experience fell short of your expectations.

We really appreciate you taking the time to share your perspective on the feel of the headband.
Your feedback is truly valuable. It helps us understand where we can make improvements for future models.

We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Broke easily
FreddyE Posted 1 year ago
I bought that on december and it broke today after 3 months.the sounds its good nice color but the quality not good it all.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Blue
Unhelpful (0)
Report Comment
Rated 2 out of 5 stars
Not for gaming
GreenvilleOhio Posted 9 months ago
These feel great, not for gaming. Good for music and more
I would recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 9 months ago
Hi GreenvilleOhio,
We appreciate you sharing your thoughts on the WH-CH520 headphones! It's great to hear you're enjoying them for music and other uses.
However, we're sorry to hear they aren't quite working out for you when it comes to gaming.

If you're interested in checking out some headphones that are specifically made for gaming, you might want to look at our INZONE lineup. The INZONE H9 and INZONE H5 are two fantastic options worth considering.

Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Don’t use analog
Chuck Posted 2 months ago
Not good with a transmitter using an analog connection.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 2 months ago
Hi Chuck,
Thanks for the feedback regarding your WH-CH520 headphones. We’re sorry to hear that you aren’t having a great experience when using them with an analog transmitter.

If you’d like some help troubleshooting the connection or settings to get things sounding better, please reach out to our support team at https://www.sony.net/support-contact

Thanks for considering Sony products and sharing your thoughts.
Warm regards,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Reconsider these head phones
Grace Posted 4 months ago
I found it challenging to set these headphones up and understand how to keep them charged. I prefer wired headphones
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Rated 2 out of 5 stars
Just ok
TyreyeM Posted 3 months ago
Ok. Not exactly what I was expecting. Would work for just listening o music but not noise canceling.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 3 months ago
Hi TyreyeM,

Thank you for sharing your feedback with us. While we're glad the WH-CH520 is working well for your music, we would like to clarify that this specific model is not equipped with Noise Canceling technology. We aim to be as transparent as possible in our product specifications to help our customers find the right fit.

If Noise Canceling is a must-have feature for you, we highly recommend looking into the Sony WH-CH720N, which offers active noise cancellation while maintaining a similar lightweight design. We appreciate your support!

Thank you for considering Sony!

Regards,
Dominick <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Disappointing
Tommy Posted 1 year ago
They broke of the the hinge literally has not even been a year. They have good battery life.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Rated 2 out of 5 stars
Not a good product
Its not comfortable at all and the volume is not clear
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment
Rated 2 out of 5 stars
headphone
IsabelleE Posted 6 months ago
The sound of this headphone is bad, even when you increase the volume to the highest it could be
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Rated 2 out of 5 stars
You have to download an app!!!
user117512 Posted 1 year ago
I think they look cute, but its SO ANNOYING you have to download the sony app to “turn on/turn off” the headphones its so annoying i barely have any space on my phone and having to download an extra app just to turn on the headphones p me off
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 1 year ago
Hi user117512, thank you for your feedback. We understand your frustration regarding the need to use the Sony | Headphones Connect app to control various functions of your WHCH520 headphones. Indeed, the app provides additional features and settings, such as updating the headset software, customizing the equalizer, and displaying battery charge levels.

However, it's worth noting that basic operations such as turning the headphones on and off do not necessarily require the app. You can do this directly on the headphones by pressing and holding the power button for about two seconds until the indicator light flashes. The app is primarily used for optimizing and customizing your listening experience but is not required for essential functions.

If storage space is a concern, you can feel free to uninstall the app after setting up and configuring your headphones according to your preferences. This way, you can save space on your device while still being able to perform basic operations with the onboard controls.

We hope this resolves your concerns, and we appreciate your input on making our products even better.

Thanks for choosing Sony!
Gus <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Mehhh
Ileana Posted 5 months ago
You paid what you get. Cheap quality I didn’t like them
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from SonyListens
Posted 5 months ago
Thank you for sharing your feedback, Ileana.

We are truly sorry to hear that the WH-CH520 headphones did not meet your expectations and that you were disappointed with the perceived quality. We understand your concern, and we sincerely apologize that this product did not satisfy your needs.

We strive to offer a balance of quality, features, and affordability across our range, and we regret that we missed the mark for you on the quality of this particular model.

We value all customer input, and we will share your comments regarding the quality with our product development teams as we continuously work to improve our offerings.

Thank you for choosing Sony.

Best regards, Gus, Sony Social Media Team <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Sony headphones
RobertM Posted 6 months ago
Sound quality was terrible. Return them to the store for Credit.
No, I would not recommend this to a friend
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
Unhelpful (0)
Report Comment

Page 1 0 of 0 reviews

MyHeadPhone

Kamal Posted 2 years ago

The product is not bad but only connects to apple.

No, I would not recommend this to a friend

This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black

Unhelpful (1)

ReportComment

Buy warranty with these!!!!!

Rlj78259 Posted 3 months ago

These are really nice and connect easily, have great sound and feel very comfortable. Purchased these November 2024 on black Friday and have been using them daily through February 2026 and they suddenly stopped working. It's a shame, because they still look brand new and were working like new, but I guess I cannot complain for what I paid for them. Just wish Sony brand lasted longer. FYI...2 or 3 year warranty is a great idea if buying these.

I would recommend this to a friend

Unhelpful (0)

Brand response from SonyListens

Posted 3 months ago

Hello Rlj78259,

Thank you for considering Sony products.

We apologize for the inconvenience you’ve experienced with your WH-CH520 headphones. We’re glad to hear you enjoyed their sound quality and comfort, but we understand how frustrating it is for them to stop working unexpectedly.

To help resolve this, we encourage you to contact our support team. They can gather more details about your issue and guide you through troubleshooting steps to see if the problem can be fixed. Your feedback about warranty options is appreciated and will be passed along for consideration.

You may access our full suite of support resources and contact channels here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

I Wear Glasses and They Hurt My Ears.

Tstall Posted 3 years ago

The Sony WH-CH520s are a great set of headphones for simple listening tasks. They are on the lower quality side of Sony’s headphone line up; however, they will get the job done. I do have to say I found opening the packing frustrating. The outer later was easy to remove by then I couldn’t figure out how to open the box. I displayed in my pictures. The box has a little open window with another piece of cardboard with image of an arrow printed on it. OK simply move the box up according to the arrow… Nope wrong you need to push that area with the arrow and pull the bottom tab out. Whats up with this? I just want to open the box throw it out and start listening to music. Enough with my box opening rant and on to the headphones. The over the ear headphones sound decent but the sound was just off to me. At first I wanted to say that the speakers weren’t clear but it’s not that. Maybe I just want more out of these speakers as I have some other high quality Sony headphones that just blow these out of the water. Sony states this headset is equipped with 360 Reality Audio with an immersive feel. I did get an immersive feel but I just wish the tone and audio quality was better to appreciate it. These speakers are just missing something for me. The side buttons works for volume up and down, play, stop, next song, etc. In between the up and down buttons is a power button/Bluetooth button. At first I thought this was a button to activate siri or command prompts but then I learned its just for power and connecting Bluetooth devices. However, what is cool is I shouted hey siri and it instantly worked seamlessly with my phone and I was greeted by siri in the headset. But I have another complaint, its hard to differentiate all three buttons as they are all just in one bar so close together I can’t tell what I’m pushing and listen I am under 30 so I think others will run into the same problem. My next complaint, Sony state the WH-CH520s have all day comfort and I would have to disagree. After my initial try on for 20-30 minute with multiple songs. My ears did not only start to hurt but also sweat really quickly (yuck). I am a glasses wearer and the headphone cushions against my ear with my glasses behind the upper part of my ear made them hurt. I have normal glasses and wore may headphones of all types with no problem. Taking the WH-CH520s off of my head was a relief to me after 30 minute usages (not hours). Bluetooth connection to my iPhone 14 pro max was simple, seamless, and great along with the Sony app. Sony always does well with connectivity which is what makes me normally use Sony. YOU CAN CONNECT 2 devices to this headset to seamlessly switch between two phones/devices for phone calls/music, etc. Their is also an equipped microphone to answer/make those calls or go on web meetings. Overall, I would not want to use these headphones because of how they make my ears uncomfortable and with the audio quality just missing something for me but I could live with it on a case by case basis. I could live with some of the other concerns I have listed if they were more comfortable.

Posted 3 years ago

Hi Tstall,

We're sorry to hear that you're having issues with the WH-CH520 Wireless Headphones. We apologize for the inconvenience. Designed for all-day comfort, not only is the design stylish, but it’s also crafted with ease-of-use in mind. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. When playing music, check the connection status of the headset and the transmitting Bluetooth device. When the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction. If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.

For Location and function of parts of the WH-CH520 Wireless Headphones, refer to this link:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776825.html

Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts below on how to wear the headphones correctly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845

For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Please refer to this link for Bluetooth Connection: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776853.html

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHCH520/B:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

honest review

Clausphone Posted 5 days ago

the audio is very good but after 4 months one side does not work I tried calling Sony company but did not answer I really loved them but I was hopping to get another ones but I still use them like than and by the way the battery life is amazing.

Posted 3 days ago

Hi Clausphone,

We’re sorry to hear about the issue with your headphones. We recommend trying a reset and initialization to resolve the audio on one side. You can find the steps here:

Resetting: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783324.html
Initializing: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783325.html

If the issue persists, please visit our support site: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Thanks for choosing Sony.

Best regards,
Eliab <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Okay with phones, awful with laptops

OwennB Posted 2 years ago

These are comfortable and light headphones. They charge quickly and connect easily. But the laptop audio and mic quality is AWFUL. I can only describe it as trying to speak to someone through a wall with the AC on. While the quality was much better while connected to my phone, it was not anything impressive by any means.

Posted 2 years ago

Hi OwennB,

While we are glad to know your satisfaction with the very comfortable fit & light weight design, quick charge feature, and ease of connection of the WH-CH520, we are really sorry if you are experiencing an issue when using it with your laptop. This is certainly not the experience we were hoping you would have. Please allow us to help you and turn this into a better experience. If you haven't tried yet, please perform our suggested troubleshooting steps on these articles to isolate the problem:
There is no audio or poor audio after pairing the headphones to a computer - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00029577
How to use Bluetooth headphones for video calls on a computer - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00250089
Low sound quality - https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776831.html

I hope this helps.

Should you need more information/technical assistance with our product, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thanks for choosing Sony.

Best regards,

Romeo
Sony Social Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Average

KenyattaJ Posted 4 months ago

There are good not very loud but nice anuff to hear!

Posted 4 months ago

Hi KenyattaJ,
Thanks for reaching out. It’s great to hear that you’re enjoying the sound quality of your WH-CH520 headphones.

We really appreciate the feedback about the volume. To get a louder, fuller sound from your headphones, we highly recommend using the Sony | Sound Connect app. You can use the Equalizer settings to boost the volume levels and find a sound profile that hits a bit harder.

Give that a shot!

Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Good headphones, but wayyyyy over priced

TeriC Posted 1 month ago

These are good however they are wayyyyyy over priced. I wouldn't buy them again at the price.

Posted 1 month ago

Hi TeriC,
Thanks for the feedback. It's great to hear you think the headphones are good, but we’re sorry the price didn't feel right for you.
We really appreciate you sharing your thoughts with us, as it helps us improve.

We appreciate you giving Sony a chance with this product.
Warm regards,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Pass, not reliable.

SandyR Posted 2 years ago

I bought it for video calls on my computer. It cuts out often and for some reason I’m between calls the sound coming in will sometimes stop. They can hear me but I can’t hear them. The only resolution is to turn it off and back on. Battery life is really good. They are comfortable and light weight. I would rerun them but I past the return period. I thought it was 30 days but it is only 2 weeks.

Hi SandyR, While we're glad you like the excellent battery life, comfortable fit, and lightweight design of these headphones, we're sorry to hear about the call quality issues you're having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to resolve this issue by following the troubleshooting steps on the link below:

https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777012.html

https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777007.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Just alright...

KathleenO Posted 5 months ago

These headphones are cheaply made and the sound quality on them is just alright. While handling them I felt like I would break them because the headband was so flimsy. If you're just looking for mere sound and not quality I would say these are decent. I gave them to my 12 year old nephew.

Posted 5 months ago

Hi KathleenO,
Thanks for reaching out and sharing your honest feedback about the WH-CH520 headphones. We’re sorry to hear that the build quality and sound experience fell short of your expectations.

We really appreciate you taking the time to share your perspective on the feel of the headband.
Your feedback is truly valuable. It helps us understand where we can make improvements for future models.

We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Broke easily

FreddyE Posted 1 year ago

I bought that on december and it broke today after 3 months.the sounds its good nice color but the quality not good it all.

This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Blue

Not for gaming

GreenvilleOhio Posted 9 months ago

These feel great, not for gaming. Good for music and more

Posted 9 months ago

Hi GreenvilleOhio,
We appreciate you sharing your thoughts on the WH-CH520 headphones! It's great to hear you're enjoying them for music and other uses.
However, we're sorry to hear they aren't quite working out for you when it comes to gaming.

If you're interested in checking out some headphones that are specifically made for gaming, you might want to look at our INZONE lineup. The INZONE H9 and INZONE H5 are two fantastic options worth considering.

Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Don’t use analog

Chuck Posted 2 months ago

Not good with a transmitter using an analog connection.

Posted 2 months ago

Hi Chuck,
Thanks for the feedback regarding your WH-CH520 headphones. We’re sorry to hear that you aren’t having a great experience when using them with an analog transmitter.

If you’d like some help troubleshooting the connection or settings to get things sounding better, please reach out to our support team at https://www.sony.net/support-contact

Thanks for considering Sony products and sharing your thoughts.
Warm regards,
Estefany <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Reconsider these head phones

Grace Posted 4 months ago

I found it challenging to set these headphones up and understand how to keep them charged. I prefer wired headphones

Just ok

TyreyeM Posted 3 months ago

Ok. Not exactly what I was expecting. Would work for just listening o music but not noise canceling.

Hi TyreyeM,

Thank you for sharing your feedback with us. While we're glad the WH-CH520 is working well for your music, we would like to clarify that this specific model is not equipped with Noise Canceling technology. We aim to be as transparent as possible in our product specifications to help our customers find the right fit.

If Noise Canceling is a must-have feature for you, we highly recommend looking into the Sony WH-CH720N, which offers active noise cancellation while maintaining a similar lightweight design. We appreciate your support!

Thank you for considering Sony!

Regards,
Dominick <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Disappointing

Tommy Posted 1 year ago

They broke of the the hinge literally has not even been a year. They have good battery life.

Not a good product

Its not comfortable at all and the volume is not clear

headphone

IsabelleE Posted 6 months ago

The sound of this headphone is bad, even when you increase the volume to the highest it could be

You have to download an app!!!

user117512 Posted 1 year ago

I think they look cute, but its SO ANNOYING you have to download the sony app to “turn on/turn off” the headphones its so annoying i barely have any space on my phone and having to download an extra app just to turn on the headphones p me off

Posted 1 year ago

Hi user117512, thank you for your feedback. We understand your frustration regarding the need to use the Sony | Headphones Connect app to control various functions of your WHCH520 headphones. Indeed, the app provides additional features and settings, such as updating the headset software, customizing the equalizer, and displaying battery charge levels.

However, it's worth noting that basic operations such as turning the headphones on and off do not necessarily require the app. You can do this directly on the headphones by pressing and holding the power button for about two seconds until the indicator light flashes. The app is primarily used for optimizing and customizing your listening experience but is not required for essential functions.

If storage space is a concern, you can feel free to uninstall the app after setting up and configuring your headphones according to your preferences. This way, you can save space on your device while still being able to perform basic operations with the onboard controls.

We hope this resolves your concerns, and we appreciate your input on making our products even better.

Thanks for choosing Sony!
Gus <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Mehhh

Ileana Posted 5 months ago

You paid what you get. Cheap quality I didn’t like them

Thank you for sharing your feedback, Ileana.

We are truly sorry to hear that the WH-CH520 headphones did not meet your expectations and that you were disappointed with the perceived quality. We understand your concern, and we sincerely apologize that this product did not satisfy your needs.

We strive to offer a balance of quality, features, and affordability across our range, and we regret that we missed the mark for you on the quality of this particular model.

We value all customer input, and we will share your comments regarding the quality with our product development teams as we continuously work to improve our offerings.

Thank you for choosing Sony.

Best regards, Gus, Sony Social Media Team <img src="https://s3.amazonaws.com/stratos-logos/logos/sony-global.jpg" alt="sony-global" title="sony-global" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Sony headphones

RobertM Posted 6 months ago

Sound quality was terrible. Return them to the store for Credit.

Customer Ratings & Reviews

Sony - WH-CH520 Wireless Headphone with Microphone - Cappuccino

Customer reviews

Rating Filter

Top Mentions

MyHeadPhone

Buy warranty with these!!!!!

Brand response from SonyListens

I Wear Glasses and They Hurt My Ears.

Brand response from SonyListens

honest review

Brand response from SonyListens

Okay with phones, awful with laptops

Brand response from SonyListens

Average

Brand response from SonyListens

Good headphones, but wayyyyy over priced

Brand response from SonyListens

Pass, not reliable.

Brand response from SonyListens

Just alright...

Brand response from SonyListens

Broke easily

Not for gaming

Brand response from SonyListens

Don’t use analog

Brand response from SonyListens

Reconsider these head phones

Just ok

Brand response from SonyListens

Disappointing

Not a good product

headphone

You have to download an app!!!

Brand response from SonyListens

Mehhh

Brand response from SonyListens

Sony headphones

Customer reviews

Rating Filter

Top Mentions

Sony - WH-CH520 Wireless Headphone with Microphone - Cappuccino

MyHeadPhone

Buy warranty with these!!!!!

Brand response from SonyListens

I Wear Glasses and They Hurt My Ears.

Brand response from SonyListens

honest review

Brand response from SonyListens

Okay with phones, awful with laptops

Brand response from SonyListens

Average

Brand response from SonyListens

Good headphones, but wayyyyy over priced

Brand response from SonyListens

Pass, not reliable.

Brand response from SonyListens

Just alright...

Brand response from SonyListens

Broke easily

Not for gaming

Brand response from SonyListens

Don’t use analog

Brand response from SonyListens

Reconsider these head phones

Just ok

Brand response from SonyListens

Disappointing

Not a good product

headphone

You have to download an app!!!

Brand response from SonyListens

Mehhh

Brand response from SonyListens

Sony headphones