See more imagesSony - WHCH720N Wireless Noise Cancelling Headphones - Pink
- Model:
- WHCH720N/P
- SKU:
- 6620465
Highly rated by customers for:
See more imagesHighly rated by customers for:
BenieB Posted
Worst Headphones Ever I wish I could give these zero stars. The sound quality is absolutely terrible—like listening to music through a tin can. The bass is non-existent, and the treble is so sharp it makes my ears bleed. Battery life? What battery life? These things die faster than my interest in using them. The advertised “long-lasting battery” is a complete joke. I barely get two hours before they start begging for a charge. Connectivity is a nightmare. They disconnect randomly, lag constantly, and have the worst Bluetooth range I’ve ever seen. If you enjoy listening to static and fighting to keep your audio connected, these are perfect for you. The noise canceling feature is also a scam. It cancels out nothing except my patience. I can hear every background noise louder than ever, making them worse than regular headphones. To top it all off, they feel cheap and uncomfortable. After just 30 minutes, my ears feel like they’re being crushed. Save yourself the frustration and money. These headphones belong in the trash.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
DavidinMontana Posted
Hate myself for buying thise headphones, they are a piece of crap. The sound is good, the noise cancelation is good … IF … you can get them to sync with whatever you’re trying to connect them with. The app from Sony you need to use to connect to whatever is worthless, it keeps you going in circles until you finally give up and go looking for your old headphones. I will stick and buy Bose from now on as I should have when I made the mistake of wasting my money on this Sony headphones.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi DavidinMontana, thanks for choosing and purchasing our product. We're glad you like the sound quality and noise canceling feature of it. We're sorry to hear that you have an issue with the connectivity and the Headphone Connect app. Please make sure both your headphones and the device you are connecting to have the latest software updates installed. This can often resolve compatibility and connectivity issues. Please check this link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/downloads
If pairing cannot be done, please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
AnnaA Posted
These are the most expensive noise canceling headphones I’ve ever purchased and they are straight garbage. Please don’t fall for all the fake reviews like I did. I live in a noisy apartment and work on a busy loud street. I can hear every noise and conversation around me. Now I have to buy another pair and take a chance. In my experience the cheapest pair I bought was the best and it’s been downhill since.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi AnnaA
We're so sorry to hear that the WH-CH720N headphones aren’t living up to what you expected.
Since you're in a particularly loud environment, there are a few things we can try to make sure you're getting the most out of them:
-Make sure the Ambient Sound Control isn't accidentally turned on.
-Since these are over-ear headphones, even a small gap (like from glasses) can let a lot of sound leak in. Try adjusting the headband for a tighter fit around your ears.
-In the app, try turning off "Adaptive Sound Control." This feature automatically changes settings based on where you are, which can sometimes turn the noise canceling off when you actually want it on full blast.
If you’re still having a hard time, please reach out to our support team so we can help you out. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
IvyM Posted
I bought these headphones instead of the Bose QuietComfort 45 which I originally intended to buy. These headphones don't have good noise cancelling and the sound quality is very poor. They had an app that supports spatial audio but you are required to pay for them. It's not worth it.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi IvyM,
We regret to hear that you are not satisfied with the headphones. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app). It is also recommended to wear the headphones properly.
Sound quality may vary depending on the source content. You have the option to use the Equalizer/CLEAR BASS setting of the Sony app to fine-tune the sound quality depending on your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the Sony Sound Connect app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. With the Sony app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Your feedback about the supported apps of the 360 Reality Audio is also appreciated.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
AdamV Posted
Not good noice canceling. Cheap. Broke very easy. Not comfortable
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
Posted
Hi AdamV,
We're sorry to hear you've had such a tough experience with the WH-CH720N headphones. We apologize that they did not fulfill your expectations for noise canceling, comfort or durability.
The noise-canceling settings can be adjusted in the Sony | Sound Connect app, which can make a big difference. It might be worth checking if that could improve your experience.
If you need any further assistance or want to talk more about this, please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
They're ready to help in any way they can.
Thanks for considering Sony products. We appreciate you sharing this feedback with us.
Sincerely,
Estefany
RobertM Posted
Good sound but terrible build quality. I recommend avoiding these headphones. I owned these for about 6 months when a crack started along a seam (see pic), so I glued them hoping they would hold. Two weeks later, they snapped and came completely apart from the headband. Utter disappointment because these are otherwise good-sounding headphones. But clearly, they are very cheaply made. Avoid. I used these gently and stored them in a case or hung them on a headphone hook on my desk. Never dropped, sat on, or handled roughly. I own Sony 7506's which I love and have had for years and cost less than these do. Upsetting to see poor build quality at this price point. Support says that cosmetic and physical damage isn't covered by the warranty so I'm stuck with them. I'd recommend you steer clear of these.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi RobertM, While we're glad you like the great sound quality of these headphones, we regret to hear about the issue you've experienced with your Sony WHCH720N. We take the quality of our products seriously and are sorry to hear about your issue. We encourage you to reach out to our Sony customer support team again, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
We're committed to finding a solution and ensuring our customers have a positive experience with our Sony products.
Regards,
Sam
MartinC Posted
garbage, not built to last, stopped working days after the warranty expired
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi MartinC,
We are truly sorry to hear that your headphones stopped working shortly after the warranty period. We understand how disappointing this is and want to help. Please try resetting your headphones by pressing both the power and NC/AMB buttons simultaneously while charging. If the issue persists, please reach out to us with your specific symptoms so we can provide further troubleshooting or service options.
Thanks for choosing Sony.
Best regards,
Eliab
StephanieH Posted
I was super excited to get these in the mail today considering all the positive reviews and Sony statement that they are noise canceling. The name of the product includes the words noise canceling, but I can assure you that they are in fact not. I can hear the vents in my car blowing I can hear other music over the top of what I'm listening to. I could not possibly be more disappointed. They sound nice if you don't need to drown out other people's noise, but if you do keep looking. I'm going to have to go through the hassle of sending them back. I am so disappointed because the closest Best buy is more than an hour's drive away.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi StephanieH, We're sorry to hear about your headphones. This is definitely not what we wanted you to go through. If you still have the headphones, kindly check the link below : https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html There are steps you can perform to improve the noise cancelling of your headphones.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
DorothyW Posted
Returned. Not too good. I do not recommend these headphones.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Thank you for sharing your feedback, DorothyW.
We are sorry to hear that the WH-CH720N headphones did not meet your expectations and that you decided to return them. We strive to provide a high-quality experience with all our products, and we regret that we missed the mark for you this time.
Thank you for giving Sony a try, and we hope to provide a better experience in the future.
Best regards,
Gus, Sony Social Media Team
Yukina Posted
Terrible headphones. They sounded good most of the time, but then I noticed, while I was making beats, that on lower bass frequencies, I would get a crackling sound. At first I thought it was an issue with the audio file itself, but then I tried my other bluetooth headphones, and the crackling was gone. I would only get the crackling popping noise with the 720n's. So not very good headphones considering they cost significantly more than my other Sony wireless headphones and earbuds. I thought the quality would be much better, but they couldn't even handle low bass frequencies. Stay away from these if you like to make beats. These are not worth the $150. You can get much better headphones for the same price.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hello Yukina,
We're sorry to hear that you are having audio problem with your WHCH720N especially in a low bass frequency. This is not the experience we want you to have. Please allow us to help and resolve the issue. Kindly check these helpful links to resolve the problem.
Low sound quality, or noise or unusual sound can be heard.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html
Sound skips or noise is heard from the headphones
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204575
If these will not resolve the issue, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We apologize for the inconvenience and we are more than happy to assist you.
Regards,
Marco
Mebeme1 Posted
The sound quality is good, however the battery life is short and pairing ability is poor. I donated to Goodwill.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
Posted
Hi Mebeme1,
We are very sorry to hear that your experience with the WH-CH720N led you to donate them. This is certainly not the performance we expect, as these headphones are designed to provide up to 35 hours of battery life and stable multipoint pairing. If you ever decide to give Sony another try, please contact us directly so we can ensure you have a unit that meets our quality standards and assist you with any setup or technical issues.
Thanks for choosing Sony.
Best regards,
Eliab
Dude Posted
When I got the headphones, the sound was really bad. All the music was muffled sounding and was worse in sound quality when compared to my older, cheaper headphones. Like, I was comparing these headphones to $50 headphones. Also, the companion app to adjust the features on the App Store looks sketchy. Bad reviews, and says it’s the “former” app. No idea what that means, and it implies that they don’t even update it or maybe Sony doesn’t even own it anymore. Don’t buy this.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi Dude,
We're so sorry to hear that your experience with the WH-CH720N hasn't been great so far.
We’d really like to help you get these sounding the way they should.
Regarding the app, we recently rebranded it from "Headphones Connect" to Sony | Sound Connect. It is definitely our official Sony app and we are constantly working on updates to make it better. It’s the best place to go to keep your headphones updated and to customize your sound.
To fix that muffled sound, we highly recommend downloading the app and playing around with the Equalizer settings.
Also, please make sure the app is set to "Priority on Sound Quality" so you're getting the best possible signal.
Thanks for considering Sony. We truly appreciate you sharing your feedback and hope you'll give those settings a try.
Warm regards,
Estefany
KhemB Posted
I was excited to get these wireless headphones because it’s Sony… I have purchased many Sony wired headphones over the years and the quality was always great. These however aren’t the same.. They are cheaply constructed and the call quality literally lasted less than 2 weeks before my clients could no longer hear me in the built in microphone… it’s very disappointing because I spent $99 and had high expectations because its Sony and my $19.99 corded headphones worked far better… I can’t say I should have splurged and bought the more expensive ones because of the level of disappointment. Just wished they performed as advertised
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi KhemB, thank you for taking the time to share your feedback with us. We genuinely appreciate your loyalty to Sony and your history with our products. We sincerely apologize that your experience with the WH-CH720N wireless headphones fell short of your expectations.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved:
- Ensure that the firmware update of your headphones is up to date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00289137
- Reset the headset: Connect the headset to an AC outlet and press the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
- Initializing the headset to restore factory settings: Turn off the headset and remove the USB Type-C cable. Press and hold the (power) button and (play/call) button for about 10 seconds or more. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
Furthermore, we invite you to explore the recommendations provided in the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html
If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products and we hope to regain your trust in the future.
Best regards,
Stephanie
HolliW Posted
I just wasted $160 on headphones that aren’t even noise canceling. And the words are in the product name. I have settings set to noise canceling on the app, I double checked everything on the settings. Yet I’m sitting in a cafe and can hear everyone talking around me. And of course I missed the window to return the headphones. I hadnt tested out the noise canceling in a setting where it wasn’t already silent. So once I was in a slightly noisier place, of course they don’t work and of course it’s too late for a refund. Don’t waste your money on these. Subpar audio.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
Posted
Hi HolliW, We’re sorry to hear you did not have a great experience with your Sony WHCH720N. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Please follow the troubleshooting steps on this link if the effect of noise canceling is not sufficient. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Laptopcover Posted
I Do not like Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
Posted
Hi Laptopcover,
Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with your Sony WH-CH720N Wireless Noise Cancelling Headphones.
Since you didn’t mention specific details about what fell short, we wanted to let you know that you have the option to fully customize your listening experience using the Sony Sound Connect app. Through the app, you can manually adjust the equalizer or select from several preset sound profiles to better tailor the audio to your personal taste.
However, if you are looking for a true step up in build, comfort, and performance, we highly recommend checking out our premium, newer model: the Sony WH-1000XM6. It features our absolute best-in-class active noise cancellation, studio-quality sound tuning, and a premium foldable design.
We appreciate your input and thank you for considering Sony!
Regards,
Dominick
TreniseF Posted
To use this product an app must de downloading. It’s Bluetooth but to cannot talk on them. The do not fold and there is no carrying case.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
HafsaH Posted
I’m really disappointed at these headphone I take it to my daughter who lives in Kenya and they’re not even working they’re not even charging. I’m very disappointed really
Posted
Hi HafsaH,
Thanks for the review and for sharing your experience. We're truly sorry to hear that the WH-CH720N headphones aren't working as they should, especially since they were a gift for your daughter. We can definitely understand how disappointing that is.
Let’s try a few simple steps to see if we can get them charging:
-If the headphones are very hot or very cold, they might not charge. Let them sit at room temperature for a bit.
-Reset and initialize the headphones. Here are the links where you can find instructions for each procedure.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
Additionally, here is a link with more recommendations you can try: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776816.html
If those steps don't do the trick, you'll need to contact the Sony support team in the country where you bought them. This is because warranty rules and repair parts can vary from one region to another. https://www.sony.com/locale-selector
Thanks for considering Sony products and letting us know about this issue.
Warm regards,
Estefany
Mileabv Posted
Best to spend a little bit more for headphones with really good noise cancellation.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
HI Mileabv,
You're absolutely right! While the Sony WH-CH720N offers good noise cancellation for its price point, if you're looking to step up significantly in that area, our premium WH-1000XM5 (or the even newer WH-1000XM6) headphones would be the next recommendation.
They feature our industry-leading noise-canceling technology, designed to block out a much wider range of distractions for a truly immersive listening experience.
Thanks for considering Sony.
-Eliab
JLBM Posted
They were great right up until they were out of warranty. After that, the headphones no longer charged despite trying multiple different chargers and outlets. I reached out to customer service and was told I could make an appointment, pay for a diagnostic test to be run and then pay for repairs. Not worth it. Wouldn't recommend and won't be buying again.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
LC2024 Posted
Headphones are lightweight. Hinge has broken on both pair I purchased after months of use. Sony needs to do a recall on these headphones.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi LC2024,
This is not the experience that we want you to have. We take quality control very seriously and are committed to ensuring that our products meet the highest standards.
Our WHCH720N headphones have a robust design which helps prevent any type of breakage under normal use. Unfortunately, the limited warranty of the WHCH720N does not cover any kind of accidental or physical damage. For further assistance, please take your headphones to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link (refer to "United Radio Service Inc."):
https://us.esupport.sony.com/support/s/service?language=en_US
Should you need additional assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
-Ralph