See more imagesSony - WHCH720N Wireless Noise Cancelling Headphones - Pink
- Model:
- WHCH720N/P
- SKU:
- 6620465
Highly rated by customers for:
See more imagesHighly rated by customers for:
ToniaK Posted
Good sound quality. But the plastic piece that pivots the ear muff cracks easy and often.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
I thought it was going to have bass in it, because thats what retailer guy told me. Endup not being true
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi EdwinBedoya, We're sorry to hear about your experience. This is definitely not what we wanted you to go through. Kindly check the link below. There are steps you can perform to improve the sound quality of your headphones.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
KalingaP Posted
I’m honestly disappointed with the Sony WH-CH720N headphones. While the noise canceling is decent, the overall build quality feels cheap and overly plastic, lacking the premium durability I expected from Sony. They don’t fold into a compact shape, making them bulky and inconvenient for travel, and the lack of "wear detection" to auto-pause music when I take them off is a major frustration. For the price, they feel like a budget product rather than a mid-range one, and I don't find them worth the investment.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi KalingaP,
Thank you for sharing your detailed feedback regarding the Sony WH-CH720N headphones. We genuinely value your input, as it helps us understand how our products perform for our customers in their daily lives.
We appreciate your comments regarding the build materials, the folding design, and the absence of a wear-detection sensor. While these headphones were designed to be exceptionally lightweight for long-term wearing comfort, we recognize that portability and specific automation features are very important for many users.
Please be assured that your feedback has been noted and will be shared with our product development team. Customer insights like yours are essential as we strive to improve our future designs and provide the best possible value across our entire headphone lineup.
Thank you for considering Sony!
Regards,
Dominick
MatthewG Posted
For anyone moving from a basic headset, the sound quality of these Sony WH-CH720N headphones is a significant step up. The audio is clear and immersive, making music and games a joy to listen to. The noise cancellation is also quite effective, especially for the price point. One of the main reasons I chose these headphones was for the ability to use noise cancellation while wired, and it works as advertised, which is a big plus for me when I need to focus at my desk. However, my experience has been hampered by a few significant issues. The biggest disappointment is that the built-in microphone does not work when the headphones are plugged into my PC. According to Sony's official help guide, when using the supplied headphone cable, you must use your phone's microphone for calls. This forces me to rely on my laptop's microphone, which thankfully is decent, but it defeats the purpose of having a headset with an integrated mic. This is a crucial detail that I wish was more clearly advertised. Another issue I've encountered is a persistent static noise when the headphones are plugged into my phone. The static is so loud that it overpowers any audio, making the wired mode on my phone unusable. This problem doesn't occur with my other headsets, so it seems to be specific to these Sony headphones. Furthermore, when using the active noise cancellation in wired mode with my laptop, there is a noticeable clicking sound every few seconds. This clicking is only audible when no audio is playing, but as someone who bought noise-canceling headphones to eliminate distracting noises while reading or working in silence, this is a major drawback. It forces me to either turn off the noise-cancellation feature or endure the distracting clicking. In conclusion, while the sound quality and noise cancellation are impressive for the price, the limitations and issues with the wired mode are significant. If you plan to use these headphones primarily via Bluetooth, you will likely be very happy with them. However, if you need a reliable wired headset with a functional microphone and flawless noise cancellation for quiet environments, you may want to consider other options.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
Jess Posted
Really comfy, great sound. But you should pass on this purchase. The headphones only work if you download an app and leave it open the whole time you use them. And they disconnect for devices contstantly. In 30 minutes I’ve had them disconnect at least 4 times. Its ridiculous. And when they disconnect the device continues playing whatever youre listening to…very awkward at work to start blaring music from your desk suddenly and multiple times in a row. Unreliable and just not worth it.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
Posted
Hi Jess,
Thank you for reaching out to us. We're glad to hear you like the great sound quality and comfortable fit of the WHCH720N headphones. However, we are sorry if you are experiencing some issues with the unit. Allow us to help make this a better experience.
You can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. This headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features.
However, connecting the headphones to the app provides additional functionality and customization options. For more details, please refer to this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html
Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
Please try some solutions on this link to troubleshoot Bluetooth connection issues with the headphones:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Jenn Posted
If you havw a colicy baby, these aint it. My husband’s bose headphones work way better. The sound quality is great, but the noise canceling is not impressive at all.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hello Jenn,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you have experienced with the WHCH720N headphones, especially regarding the noise-canceling performance. We’re glad to hear that you find the sound quality great—thank you for sharing that! This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
In the meantime, you may find this video helpful to optimize your noise-canceling experience: https://helpguide.sony.net/mdr/mov0051/v1/h_zz/index.html
Best regards,
-Fred
MarT Posted
The headphones are fine. They have a good sound quality, battery lasts a lot and the noise cancellation works (not as good as the xm4s). What I don't like is that they have sound leak because I can't use them around other people without them hearing the songs I'm listening to. They do their job, but I think I could have found a similar product for cheaper.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi MarT,
Thank you for telling us about your experience with your WH-CH720N headphones. While we're glad that you like most of the features, we're sorry to hear you are having some sound leakage issues when listening with these headphones. Your feedback is extremely important to us and is very much appreciated. With closed-back and over-the-ear design of these headphones, you can ensure that the sound leakage should be very minimal. However, in a quiet room, some degree of sound leakage may still occur depending on individual factors such as fit and the volume at which you are listening to your music or other audio. To prevent sound leakage, make sure to adjust the slider to find your ideal fit and enjoy hours of comfortable listening. Additionally, reducing the volume level can also help to minimize sound leakage.
If you need further assistance regarding your concern, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
AnthonyT Posted
Honestly, I dont hate them, I use them for my ps5, I got them because they came with a aux cord, and they work great, but for the price I payed I’m disappointed in the quality. They feel like 25 JBL headphones. And that’s no shade on JBL, love their sound systems, but they feel cheap and I went for these thinking they would feel higher quality
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
Posted
Hello AnthonyT,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience caused by the quality concerns you have with the WHCH720N headphones. Your comments about the feel of the product are important to us, and we understand your disappointment given the price point. This is not representative of the standards we aim to uphold, and we appreciate you sharing your thoughts. We will forward your feedback to our product team for further review. If there is anything we can do to assist you or improve your experience, please feel free to reach out.
Best regards,
-Fred
MandyM Posted
The headphones are okay but not what my son really wanted. He has a few issues with the equalization and noise canceling and the microphone but I had no idea Best Buy had such a small return window! 15 days! I bought these for my son's birthday so they were bought early and not returnable. Now that I know that, I will not be buying anymore high ticket items from Best Buy in the future. These were expensive enough that I should have been able to at least exchange for store credit so my son could have gotten a different pair since he isn't happy with them. Terrible customer service for expensive items. Buy somewhere else!!
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
Stephanie Posted
[Employee of bestbuy] It feels like it was made cheap and flimsy, with decent enough sound quality, very light, but feels cheap as a trade off.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi Stephanie,
Thank you for your time writing this review. We're sorry to hear if we were not able to meet your expectations with the build quality of the WHCH720N. We can assure you that these headphones are worth the investment. They are made with the highest quality materials and construction, and they can produce the best possible sound quality.
In case you need help with the headphones, feel free to contact us and we'll be gladly to assist you. You may reach out to us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and thanks again for purchasing Sony. - Kris
B87333 Posted
I had this for all of one day before deciding that it had to be returned. Making sure they were fully charged, updated with the latest firmware and then repaired to my phone, they still would not stop dropping the connection. When switched the sound from prioritizing quality to stability and it still randomly did it. A chime would kick in indicating that connection had been lost and it would immediately reconnect but this stopped sound playback and worse, did not automatically resume it after reconnecting. I came in and got the Soundcore Q45s instead. They haven't dropped once and have LDAC as a codec option.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
AverageJoe Posted
The sound quality is decent, nothing spectacular. But, the microphone is Trash. What little sound can be heard, comes out like you're talking from across a room. Also, it doors not allow you to sybc to multiple devices . I use my computer with several phones and it was only able to be paired to one device at a time. And let's be clear, not anticipating being able to connect to multiple devices at one time. But like any outher headset , able to be paired to as many devices as i choose. However, I had to forget the headset on one device to use it on another. Too much hassle and not worth the price. If you're purchasing solely for listening, would mildly recommend, but the seller should seriously lower the price first. But for mic and speaking, pick something else.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi AverageJoe, While we're glad that you like the sound quality, we regret that the microphone did not meet your expectations. Sony values the opinions of customers and is always striving to provide the best experience possible. For optimum performance, please ensure the software is updated.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Erin Posted
Not very comfortable, the buttons for volume, scanning and noise cancelling are awkward. The noise cancelling is decent. Bought these because my previous set (bose nc 700) died. Saving up for a new set of bose.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
ChandlerD Posted
We bought this for an employee in our office who needed some new headphones for their work and calls they do. We were hoping for a simple solution at a reasonable price. So we weren’t expecting anything amazing. However we are consistently having issues where it drops Bluetooth connection during a call which is highly annoying. It happens more often then we would like. The mic on the phones are also below average for sure. Overall we’re not very happy about our purchase and have since purchased new headphones for her.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi ChandlerD, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the Bluetooth connectivity of the Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html#
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
AprilH Posted
Purchased a Christmas 2025 gift. 3 months later and the headphones will not connect to phone.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hello AprilH,
Thank you for considering Sony products.
We apologize for the trouble you’re experiencing with your WHCH720N headphones not connecting to your phone after just three months. We understand how disappointing this must be, especially with it being a recent gift.
To help resolve the issue, we recommend initializing the headset to restore factory settings by following the guidance here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html.
After that, please forget the WH-CH720N headphones from your phone’s Bluetooth settings, then put the unit in pairing mode by pressing and holding the power button for about 5 seconds until the blue indicator flashes twice and you hear “Pairing.” Then try reconnecting.
For detailed pairing steps, please visit: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776852.html?search=pairing.
If the problem continues, please reach out to us for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
JeremyT Posted
The sound is good, quality headphones! 2 stars because the microphone is “iffy”. When Im on conference call people cannot hear me speak clearly. I did not come with a warranty (that I could find). So I cannot exchange for another
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
Ratatat Posted
I took them back because they felt flimsy. They also don't really fold up so it seemed like they would breakeasy.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi Ratatat, Thanks for sharing your feedback. We're sorry to hear that you are not impressed with the build quality, causing you to return the item. This is definitely not the experience we wanted you to have. Please note that we value your input and make sure to improve in the future. We hope that you'd still consider our other models in your next purchase. Thanks and regards, -Craig
PuffyTummy Posted
These may work for some people, but they didn't work for me. The main issue was that they were just straight up uncomfortable. They are light, but something was causing pain on the right side of my head. It may have been that the cups are shallow, so if they are not positioned just right, the inner workings can poke you in the ear. BTW, I have small and flat ears, so I imagine average sized ears would have the same problem. They also did feel pretty cheap, but I was mainly going to wear them in my home office for work, so I wasn't worried about durability. But I couldn't wear them for more than 10 minutes without feeling discomfort, which is a showstopper. I returned these and got the Bose QC45 headphones. If comfort is your top priority, the Bose QC45s are much better (also more expensive).
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
Posted
Hi PuffyTummy,
We are sorry to hear that you had an issue with the headphones and you had to return them. That was definitely not the customer experience we wanted you to have. We always recommend the users of our headphones to adjust the length of the headband accordingly, which can be seen from the help guide: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html.
We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.
Sincerely,
Vincent
momz Posted
was working great, noise canceling turns on and off, great sound and controls. but they just stop working after a week. make sure you use them when you get them, so you can return if needed.
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi momz,
Thank you for your time writing this review. While we are glad you like the noise canceling features, great sound and controls of the WHCH720N, we're sorry to hear that the headphones stop working after a week of use. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale. Please contact your retailer(BestBuy), if you suspect any damage or defects with your unit for exchange.
We'd also like to make sure you are taken care of. May we contact you to help and get more information? If so, please contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and thanks again for shopping Sony. - Kris
Watson Posted
Definitely are not worth the $150 i paid for them. The ear cuffs hurt, there's literally no bass, and they feel and look extemely cheap. 2/10
This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Posted
Hi Watson,
Thank you for time writing this review. We're sorry to hear we were not able to meet your expectations with the WHCH720N headphones. Allow us to help make this a better experience. If you feel discomforts while wearing the unit, put on the headset with the earpads fitting snugly over your ears, adjust the slider to a length where the headband touches the top of your head and adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html
If you haven't yet, please download the Sony Headphone| Connect app where you can set or customize the Equalizer/CLEAR BASS setting. For more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris