Customer Ratings & Reviews
See more imagesCustomer reviews
Top Mentions
would recommend to a friend
- Rated 3 out of 5 stars
Volume Issue, otherwise great device
Josh Posted
The volume limitation is pretty infuriating for such an otherwise great device. Not that i like very loud music-i do not. But in some cases i do want just a bit more volume than i can get here so i think the limit is set too low. I would recommend getting a different version instead of this one, or a completely different device instead. However, after listening for a week or so, i find i really do like the sound, smooth user experience, and options that come in the music player app, and i have decided to keep it even though its completely unusable with some of my headphones-especially my open back hd560s's. i would say its probably made only for use with in-ear monitors (it really does sound great with my Shure SE535's) and only if you use in reasonably quiet environments. Stupid limitations from Sony for such an expensive device, especially when other players don't have these limitations, but hopefully they will send out a software update sometime to address it. side note, read the manual as sony didnt help when i contacted them to ask if there were any settings that could help increase volume. i found 2 that did help a little. 1 setting in the menu lets you change the db level from -3 to 0, and another allows you to adjust the device so that music played through sources other than the sony music player will not be lowered-that will at elast bring your tidal or apple music up to the same level. i can't imagine why anyone would ever use that setting on this player with the volume issues, but its set lower from factory and needs to be adjusted.
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hi Josh, thanks for choosing and purchasing our product. We're glad you are enjoying the sound quality of our product. We're sorry to hear that you have an issue with the volume of your SONY unit. The volume may be low when you use certain headphones. In this case, switch the output setting to High Gain. Also, the AVLS (Automatic Volume Limiter System) function reduces the risk of damage to ears from loud volumes. Using AVLS limits the maximum volume. Please check this link for more details:
https://helpguide.sony.net/dmp/1302/v1/en/contents/TP1000733590.html?search=high%20gain
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
Experience your music as the artist intended, wherever you go, with the astonishing sound quality of the NW-ZX700 Series, which inherits the philosophy of the Signature Walkman®. With enhanced battery life, a larger 5" (diag.) display, easy downloading and streaming functions, it is also portable and stylish for the most demanding music lover. Thanks for choosing SONY. ~Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
This is a true portable HiRes music vault!
M1A2G3A Posted
I was pleasantly surprised just how good this HiRes portable digital player is. The quality build is outstanding. The ability to deliver HiRes audio through both a balanced and 3.5 mm wired connection is exceptional. Yes, the US version has volume limiter and struggles to power large headphone sets. That doesn’t bother me because I use the Bluetooth function to transmit my music to a high end BT speaker and Apple AirPro headphones. That way I circumvent the volume limiter. I purchased a 512GB micro sd card and loaded my library of 6000 FLAC music files onto it. The onboard Sony Walkman music management app is a bit wonky. I downloaded from the google play store musicolet which is afar better way to manage your music on the Walkman. I use both Mac and PC to manage my music files. The PC has a bit of a smoother way to transfer music using the Sony app. I did find a few decent Android transfer apps for Macs that work reasonably well minus the fancy UI. Battery life is actually better than I expected. I received 19 hours of continuous music delivery via Bluetooth. Overall I really like this player. The Sony quality build is amazing. Very durable. Definitely buy a protective case to protect you investment. If you are lucky to find one in stock at Best Buy, pick it up. These are going to be harder to find in the coming months.
I would recommend this to a friend - Rated 3 out of 5 stars
Good but poor volume.
Andrew33433 Posted
I sound quality was good but the device had to be close to volume 100 to power my IEM headphones. It left me no room for upgrading my headphones in the future. Simply put Sony hamstrung the device by limiting the volume output so much. I ended up purchasing the older Sony NW-ZX507 which predated the volume limit and is a great device!
No, I would not recommend this to a friend - Rated 5 out of 5 stars
Excellent DAP player with superior sound quality
PCGamer Posted
Very happy with this purchase. The hardware quality is excellent. The sound quality, battery life and screen are all very good. The Android OS could use some improvements as it isn’t quite as responsive as on my phone. I have used it so far with 4 different headphones all with great results. Added a 512GB microSD card for extra storage.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi PCGamer, we're glad you like the sound quality and battery of our product! Experience your music as the artist intended, wherever you go, with the astonishing sound quality of the NW-ZX700 Series, which inherits the philosophy of the Signature Walkman®. With enhanced battery life, a larger 5" (diag.) display, easy downloading and streaming functions, it is also portable and stylish for the most demanding music lover. Thanks for choosing SONY. ~Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 3 out of 5 stars
Great Sound Profile, lacks juice.
NateQ Posted
So far it’s average. I really enjoy the DAP. The sound profile is wide, clear, and bass accurate. This would be perfect if I were to just be able to adjust the volume just a bit higher. I have disabled avls, but still would benefit from extra juice. Maybe I’ll have to move towards the nw1am2. Sony please just give this some juice on an update. I’m sure it will sell like hotcakes.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi NateQ,
Thank you for the purchase and your feedback is greatly appreciated. Experience your music as the artist intended, wherever you go, with the astonishing sound quality of the NW-ZX700 Series, which inherits the philosophy of the Signature Walkman®. With enhanced battery life, a larger 5" (diag.) display, easy downloading and streaming functions, it is also portable and stylish for the most demanding music lover. Thank you for choosing Sony!
-David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 4 out of 5 stars
Good Android MP3 Player
Dominick Posted
I like this device. I got it to support using a dumbphone, good for Spotify, most apps, etc. Isn't as fast as a modern android phone, but coming from the Boox Palma2, night and day difference. Feels durable, definately has some heft. I recommend it!
I would recommend this to a friend - Rated 3 out of 5 stars
Disapointed
WilliamE Posted
It seems cell phones sound better with JBL ear buds as the walkman does not support jbl's app.. i am disapointed with this $600 dollar purchase and expected more out of it
No, I would not recommend this to a friend - Rated 2 out of 5 stars
Needs more power
Will Posted
The volume output is way too low to enjoy music. I tried rolling IEMs, I used balanced headphones and regular ones, and I even tried the USB out with a dongle. The results were the same. Apparently certain regions get the hardware for more power but not here in the US, and that really sucks because I like the device but I will be returning this and I’ll look for another player to suit my needs.
No, I would not recommend this to a friend - Rated 2 out of 5 stars
No high gain, low power output
LetsShop Posted
The North America version has high gain and a lower power output due to regulations. Hard to drive 60Ohm headphones. Need to max out at 120. Returning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hi LetsShop, we're sorry to hear that you had returned your SONY unit. Unfortunately, the NWZX707 does not have a high gain mode. Maximum power output of NWZX707 is 0.4-1.1mW (32Ω).
We have our Support team that is always happy to assist. You may email us anytime at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 2 out of 5 stars
Flawed DAC
BBcustomer Posted
Nice looking DAC but SONY needs to listen to all the poor reviews and fix it for the next series. The volume limiter is a critical flaw in the US version which degraded an otherwise fine product. Had to return and buy another brand even though I wanted to keep this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hi BBcustomer,
Thank you for the feedback. It is unfortunate that the unit had to be returned. Your feedback is greatly appreciated. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
Don't do it , you've been warned.
CharlesB Posted
The volume limiting is frustrating! Operating system is slow and glitchy. Deeply regret buying this. Sony should be ashamed!
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hi CharlesB,
Thank you for the review and we're sorry to hear what happened with your walkman. We need more details regarding your concern. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you.
Regards,
David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 3 out of 5 stars
Volume to low
errol Posted
Must use with the most sensitive IEM’s otherwise the volume will be too low. Overall good sound. I think it represent the house sony sound well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hi errol, thanks for choosing and purchasing our product. We understand your feedback regarding the volume level of your Sony unit. The volume may be low when you use certain headphones. Also, the AVLS (Automatic Volume Limiter System) function reduces the risk of damage to ears from loud volumes. Using AVLS limits the maximum volume. Please follow these links for more information:
https://www.sony.com/electronics/support/digital-music-players-nw-nwz-zx-series/nw-zx707/articles/00025935
https://helpguide.sony.net/dmp/1302/v1/en/contents/TP1000733590.html?search=low%20volume
If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
Experience your music as the artist intended, wherever you go, with the astonishing sound quality of the NW-ZX700 Series, which inherits the philosophy of the Signature Walkman®. With enhanced battery life, a larger 5" (diag.) display, easy downloading and streaming functions, it is also portable and stylish for the most demanding music lover. Thanks for choosing Sony. ~Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 3 out of 5 stars
It’s nice to have, but can be better
DrNo Posted
It is beautiful and easy to use, almost like a second phone. Problem is its not the japanese version so the sound volume sucks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hi DrNo, we're glad you like the ease of use and the design of our product. We're sorry to hear that you have an issue with your SONY unit. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/digital-music-players-nw-nwz-zx-series/nw-zx707/articles/00025935
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
Experience your music as the artist intended, wherever you go, with the astonishing sound quality of the NW-ZX700 Series, which inherits the philosophy of the Signature Walkman®. With enhanced battery life, a larger 5" (diag.) display, easy downloading and streaming functions, it is also portable and stylish for the most demanding music lover. Thanks for choosing SONY. ~Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Great Quality Player
Kevin Posted
I owned the ZX-507 previously & this is a big improvement. It has a new solid heavy feel & a larger screen. Not light or for the gym - that would be the A306. For playing music, Sony players are the best, far better than compared to the Astell & Kern I had previously. Even streaming music sounds better with the upscaling & interface is faster. Volume A few comments were posted about the volume, but I haven't experienced any issues. I know that the AVLS volume limiter is a checkbox in the settings, but I turned that off. I powered the MDR-Z7M2 70MM headphones but I had to turn volume to 90%, so it works better with the 40mm (or bluetooth headphone) Battery I ate through the battery & saw that it was that I had Youtube Music & the screen on. Bluetooth only consumed 1% so that was efficient. You won't get 20 hours unless wifi & screen are off.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi Kevin, we're glad you are enjoying our product! Experience your music as the artist intended, wherever you go, with the astonishing sound quality of the NW-ZX700 Series, which inherits the philosophy of the Signature Walkman®. With enhanced battery life, a larger 5" (diag.) display, easy downloading and streaming functions, it is also portable and stylish for the most demanding music lover. Thanks for choosing SONY. ~Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Why volumn cap in the US!
BarneyRubble Posted
Item is volume capped in a US? Why??? Way to ruin a new product, Sony!
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hi BarneyRubble, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the volume level of your SONY unit. The volume may be low when you use certain headphones. In this case, switch the output setting to High Gain.
Also, the AVLS (Automatic Volume Limiter System) function reduces the risk of damage to ears from loud volumes. Using AVLS limits the maximum volume. Please check this link for more details:
https://helpguide.sony.net/dmp/1302/v1/en/contents/TP1000733590.html?search=high%20gain
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
Expensive paperweight
AndreaO Posted
I spent the extra money to by a Sony device because it had a newer version of android than competing devices. I also didn't want to buy a device from an "alphabet soup" brand. It worked fine at first, although occasionally sluggish. Around 19 - 20 days of ownership, the walkman would reboot itself when I removed the charging cable and again when I removed the microSD card. Now the walkman is completely unusable. Shortly after I log into the device, it locks up and reboots. There's no tiny hardware reset button (seriously Sony?) and a soft reset doesn't work. Extremely disappointed Sony support offered to replace, but one week later, I still haven't received the necessary RMA even though there is a deadline for Sony to receive the defective device
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hi AndreaO,
Thank you for the review and we're sorry to hear what happened with your walkman. We need more details regarding your concern. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Sony NW-Z707
JasonW Posted
After a year it still runs good. I can not complain.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi JasonW,
That's great! We're glad to hear that you like the durable design of the walkman.We appreciate the 5-star rating and thank you for choosing Sony!
-David <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
Wanted a quality music player , Got wannabe phone.
user178341 Posted
I purchased this because of the great experience I had with the sony NWA 45 player. The ZX707 is not what I expected. The android operating system is not geared towards high quality music, but instead wants to give you your Email, messages, connections to your phone, news, ect. The interface with the XD card is cumbersome at best. Compatibility is an issue with my vehicle which is only 4 years old you can not plug the usb into the Silverado my link system it will not communicate. At this price point I expected better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hi user178341, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. Supported by Android™ and compatible with Wi-Fi®, the NW-ZX700 Series offers you even more ways to listen to your music. You can enjoy your favourite streaming and music apps right on your Walkman or connect to a PC to access your music collection.
This unit has USB Type-C port. You can only connect the player to a running computer with the supplied USB Type-C cable. You can charge the player or enjoy the music on a computer with the USB-DAC function. You may check this link for more details:
https://helpguide.sony.net/dmp/1302/v1/en/contents/TP1000729844.html?search=USB%20
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
Low volume. Do not buy!
AdyBid Posted
This "updated" model does not even drive the same headphones I used for my old NW-A105: ATH-AP2000Ti, which has only 44 ohms impedance! The only reason for upgrading was to be able to use balanced cable and better headphones, like Sennheiser HD 650 (300 ohms). Why would somebody pay more to buy a bigger device, that does less?? Sony, can you please recall this or upgrade software? I heard that there are some variants that allow for high gain but mine does not have that...
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hi AdyBid, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. The volume may be low when you use certain headphones. Also, the AVLS (Automatic Volume Limiter System) function reduces the risk of damage to ears from loud volumes. Using AVLS limits the maximum volume. Please check this link for more details:
https://helpguide.sony.net/dmp/1302/v1/en/contents/TP1000733590.html?search=high%20gain
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
Not worth it
Drew Posted
Device is chunky, but feels nice. Feels a bit slow considering the premium price. Volume limiter kinda kills the whole thing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hi Drew, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. The AVLS (Automatic Volume Limiter System) function reduces the risk of damage to ears from loud volumes. Using AVLS limits the maximum volume. Please check this link for more details:
https://helpguide.sony.net/dmp/1302/v1/en/contents/TP1000733590.html?search=high%20gain
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />