- Rated 1 out of 5 stars
Great Buds - While they lasted
TOMMYT Posted
Purchased product on 04/17/2026. On 6/2/2026, one of the buds suffered a 90% loss in volume. Performed reset procedures and paired with another phone to eliminate any change some sound setting on the original phone was causing an issue. Problem remained. At this point, we were outside of the Best Buy return period. Contacted Anker support, provided our purchase details and were told that since we purchased via a 3rd party retailer (Best Buy mind you, not Penny's Pawn Shop - and this is the Anker Direct store via the Best Buy marketplace) that we were not eligible for any warranty coverage. I will never buy another single Anker product given they cannot stand behind they're own marketplace or product longer than 6 weeks. Sort of ashame since we do actually like their charging solutions. Great job Anker Support!!!
No, I would not recommend this to a friend - Rated 1 out of 5 stars
60 days and one is not working
MichaelK Posted
Not even 60 days has gone by and one is super quiet and one is normal. Past the return point at his time so stuck with one earbud. Wasted money a his point.
No, I would not recommend this to a friendThis review is from Soundcore - by Anker Sport X20 True Wireless Noise Cancelling Earbuds - Black
Brand response from Soundcore Team
Posted
Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at + 1-800-988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Rated 1 out of 5 stars
bad connections, can't get sound from left bud
GDub Posted
Using with Iphone first day, paired, sounded decent at first Then at rec center, kept cutting out periodically , very irritating Second day, no sound from keft ear bud. Controls on left still controlled sound in R bud Followed all the on line instructions to reboot, reset, and try pairing with another devide, left side still dead
No, I would not recommend this to a friendThis review is from Soundcore - by Anker Sport X20 True Wireless Noise Cancelling Earbuds - Black
Brand response from Soundcore Team
Posted
Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at + 1-800-988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
