Droninaround Posted
Latches that hold the shoulder strap can undo themselves. I was walking through an airport and all of a sudden the laptop case dropped to the floor. Latches did not break and were in tact. But now I have a $2800 laptop with a cracked screen.
Posted
We’re sorry to hear about your experience. The Classic Slim Briefcase includes a limited lifetime warranty, which covers defects in the bag itself but does not extend to damage of the laptop or other devices carried inside. The strap latches should not come undone, and we’d like to help with a review of your case and possible replacement of the bag if needed.
Please contact our customer support team at 1-877-482-7487 so we can assist you further.
<img src="https://s3.amazonaws.com/stratos-logos/logos/Targus.png" alt="Targus" title="Targus" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
JakeN Posted
My strap suddenly came off on one end so a corner of my laptop hit the ground. Screen broke and one corner of the laptop dented. The bad provided no protection. I reached out to Targus and they denied responsibility. Way to back your product.
Posted
Sorry to hear about the issue with the strap. We have looked up your information and see that an offer was made to take a closer look at the briefcase and see about a replacement for it. If you are interested in this please reach out to our customer support team at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/Targus.png" alt="Targus" title="Targus" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Natalie Posted
I ended up returning it. Not as much padding on the straps as I would’ve liked.
Posted
We are sorry to hear that the amount of padding on the straps was not to your liking. We have other styles that may be more your style. Our customer support team would be happy to go over them with you. They can be reached at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/Targus.png" alt="Targus" title="Targus" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Angellynn Posted
Amazing bag fits everything perfectly including mouse and pad
Posted
We are happy to hear that you are enjoying our Classic Slim Briefcase for 15.6 Laptops. If you have any questions about your purchase feel free to reach out to us. We will be happy to assist you. ~Targus Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Targus.png" alt="Targus" title="Targus" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
MaqsoodK Posted
This is a the perfect bag for any laptop. It is very comfortable to carry on your shoulder.
Posted
We are glad to hear the you find this to be the perfect bag and comfortable to carry on your shoulder. <img src="https://s3.amazonaws.com/stratos-logos/logos/Targus.png" alt="Targus" title="Targus" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
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