Customer Ratings & Reviews
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would recommend to a friend
- Rated 4 out of 5 stars
Very quiet operation but defrost phase is too long
DickN Posted
Unit is installed in a basement with a floor drain, setting on a table and shimmed to level. It replaces a Toshiba unit, which was installed in 2013 to replace a unit that was part of the Gree recall. I hope this TCL unit lasts that long! The ambient temperature is around 55 deg F, so defrost cycles are used. Seems to defrost more often than the the Toshiba did, but could be different refrigerant and a cooler collector. It does appear that the defrost phase (compressor off and fan at max) lasts longer than necessary. The visible frost is gone in about 30 seconds but the defrost phase runs for about 8 minutes, during which time the relative humidity increases by about 4%. The compressor runs for about 10 minutes (fan speed at low) or 12 min (fan at med) between defrosts. I didn't time it with fan at high because the change in fan speed is what I was using to find the ends of the defrost phase. The compressor is pretty quiet. I think if the defrost phase were shortened the unit would be able to get the RH down to the setpoint of 60%. The displayed RH is running from around 62% to 66%. At 55 deg F, it's discharging about 13 pts/day. Display is very easy to read, even at an angle. I'm quite content with the controls but I have no use for the WIFI feature. Had Best Buy offered the version without it I'd have saved a few bucks.
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi DickN,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your dehumidifier thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 4 out of 5 stars
Dehumidifier for basement
Eljay Posted
Arrived safely. Working well, so far. No leakes. Needs to be emptied every day.
I would recommend this to a friend - Rated 5 out of 5 stars
Great product!
EstherK Posted
These seems silly to say, but I love this dehumidifier! The smart settings are awesome and it does a fantastic job in our large basement which has a concrete floor.
I would recommend this to a friend - Rated 5 out of 5 stars
Dehumidifier
EthanS Posted
[Employee of bestbuy] Great for bathroom. Keeps the humidity down - especially in a humid area.
I would recommend this to a friend - Rated 1 out of 5 stars
Trash
Galatasaray1905 Posted
Do not buy this piece of trash. Stopped working after 6 months. Customer support is also trash. Garbage stay away
No, I would not recommend this to a friendBrand response from TCLExpert
Posted
Hi Galatasaray1905,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your dehumidifier. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support