See more imagesTCL - 75" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
- Model:
- 75QM5K
- SKU:
- 6625834
Highly rated by customers for:
See more imagesHighly rated by customers for:
Anon Posted
I don't think the screen is supposed to do this? ...
Posted
Hi Anon,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Chris Posted
TV works great, but it took over 3 weeks to get delivered. Spent 4 hours on the phone with Best Buy’s customer service and because it was stuck on an “out for delivery” status, they could not help me. When I requested a refund, they advised they can’t refund the TV since it says it’s on the truck. No complaints on the TV, but would recommend picking it up yourself and avoiding the customer service team of Best Buy. The delivery drivers were extremely friendly and really made a bad experience better.
Posted
Hi Chris,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
RoseLP Posted
I’ve had this TV for less than 4 months, and the volume is completely out. Reaching out to Best Buy to see what kind of warranty this has.
Posted
Hi RoseLP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
JohnS Posted
Not sure how many stars i should give. Had the tv delivered and as soon as we pulled it out we saw it a crack at the bottom of the screen. I personally returned it to my local store. Phone and in store customer service was excellent, swap out for a new one. Got this new home and within a week it would shout off on its on constantly. I thought it maybe a setting problem reset sleeper and standby modes but these didn't help. Called customer service again great customer service. Now waiting on delivery of new one. Will see.
Posted
Hi JohnS,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
WilliamD Posted
Bought this Tv. Has all kind of issues. Best Buy won’t stand behind warranty neither will TCL. Salesman admitted it was junk.
Posted
Hi WilliamD, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
YeadonS Posted
I have only had the TV for 3 months and I am already having consistent problems with the audio quality. The Audio ends up delayed from the video for about 1 second. The customer service from TCL is a Horrific "AI" program that is more frustrating than the delayed audio.
Posted
Hi YeadonS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
ElizabethL Posted
Not sure since my tv was delivered to another state! Then I had to drive 30 miles to get it straighten out since I could not talk to someone about the mistake. Keri in Panama City, FL location got it corrected. Now the installation guy call and told me it would be another $50 to plug it in and set it up to make sure the TV works. Seriously!! NOT A HAPPY CUSTOMER!!!!
Posted
Hi ElizabethL,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Tone Posted
I instead purchased a 65” worked out just fine installed it myself picture quality is great
Posted
Hi Tone,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your replacement TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
JoeO Posted
I got the TV and I was broke and I think they handle it poorly. They’re giving me a new one, but they’re making me wait longer than they should.
Posted
Hi JoeO,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
DawnG Posted
I PURCHASED THIS TV 3 WEEKS AGO AND THERE ARE NOW SQUIGGLY LINES THROUGH IT. BEST BUY IS REFUSING TO ASSIST ME DUE TO THE 15 DAY RETURN WINDOW. I WILL NEVER PURCHASE FROM THEM AGAIN
Posted
Hi DawnG,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
KimR Posted
Will return because have to restart for audio to work.
Posted
Hi KimR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
PaulC Posted
Haven't got it yet. Not until 9/15/2025. Ridiculous that it takes 2 1/2 Weeks to be delivered and instaled
Posted
Hi PaulC,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Dann Posted
I had an issue with shipping. I contacted support and still no solution.
Posted
Hi Dann,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. If you need any further help with the TV itself, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
PatienceW Posted
TV Lost sound the 1st week.. very unhappy.. this my second TLC purchase. It maybe this model.
Posted
Hi PatienceW, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support