Thermador Emerald 24" Top Control Smart Built In Stainless Steel Tub Dishwasher with 3rd Rack and Professional Handle, 48 dBA Stainless Steel DWHD640EFP

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Rated 2 out of 5 stars
Don’t buy a Thermador
I should have just sticked to the old dishwasher I had!! The dishwasher is not drying it leaves the dishes wet!!!! Not worth the price.
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Thermador Team
Posted 1 year ago
Hello Juliet, thank you for your review. We are truly sorry to hear you are not getting the best drying results from this dishwasher model.

Here are some tips that should help:
1. Use Finish® Jet Dry® rinse aid to help dishes dry faster. *This doesn't have to be added for each cycle, you fill the reservoir then the dishwasher will indicate when the reservoir is empty and needs to be refilled.*
2. For everyday use, we recommend Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil.
3. Select special drying options like "Sanitize and Extra Dry". Sanitize operates at a higher temperature to help eliminate bacteria and enhance drying results.
4. When unloading clean dishes, pull out lower racks first to avoid dripping water from the upper rack.

If these tips do not help improve drying, please contact our Customer Support team at 1-800-735-4328 for additional assistance.

Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/thermador.png" alt="thermador" title="thermador" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Poor sprayer design
SallyValley Posted 1 year ago
After 1 yr I really regret this purchase. Every few cycles you must fish out food pieces from the tiny holes in the sprayers. The poor design allows food in but no way out. Or clean all your dishes before (we already rinse) but then what’s the point?
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Thermador Team
Posted 1 year ago
Hello SallyValley, thank you for your review. We apologize for any disappointment or difficulties you may be experiencing with this appliance and for any inconvenience. Your feedback is valuable and will be forwarded to our product design team for their consideration. If you have any additional questions or concerns, we invite you to call our Customer Support team at 1-800-735-4328. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/thermador.png" alt="thermador" title="thermador" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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Rated 2 out of 5 stars
Don’t buy a Thermador
I should have just sticked to the old dishwasher I had!! The dishwasher is not drying it leaves the dishes wet!!!! Not worth the price.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Thermador Team
Posted 1 year ago
Hello Juliet, thank you for your review. We are truly sorry to hear you are not getting the best drying results from this dishwasher model.

Here are some tips that should help:
1. Use Finish® Jet Dry® rinse aid to help dishes dry faster. *This doesn't have to be added for each cycle, you fill the reservoir then the dishwasher will indicate when the reservoir is empty and needs to be refilled.*
2. For everyday use, we recommend Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil.
3. Select special drying options like "Sanitize and Extra Dry". Sanitize operates at a higher temperature to help eliminate bacteria and enhance drying results.
4. When unloading clean dishes, pull out lower racks first to avoid dripping water from the upper rack.

If these tips do not help improve drying, please contact our Customer Support team at 1-800-735-4328 for additional assistance.

Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/thermador.png" alt="thermador" title="thermador" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Poor sprayer design
SallyValley Posted 1 year ago
After 1 yr I really regret this purchase. Every few cycles you must fish out food pieces from the tiny holes in the sprayers. The poor design allows food in but no way out. Or clean all your dishes before (we already rinse) but then what’s the point?
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Thermador Team
Posted 1 year ago
Hello SallyValley, thank you for your review. We apologize for any disappointment or difficulties you may be experiencing with this appliance and for any inconvenience. Your feedback is valuable and will be forwarded to our product design team for their consideration. If you have any additional questions or concerns, we invite you to call our Customer Support team at 1-800-735-4328. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/thermador.png" alt="thermador" title="thermador" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Page 1 0 of 0 reviews

Don’t buy a Thermador

I should have just sticked to the old dishwasher I had!! The dishwasher is not drying it leaves the dishes wet!!!! Not worth the price.

No, I would not recommend this to a friend

Unhelpful (0)

ReportComment

Brand response from Thermador Team

Posted 1 year ago

Hello Juliet, thank you for your review. We are truly sorry to hear you are not getting the best drying results from this dishwasher model.

Here are some tips that should help:
1. Use Finish® Jet Dry® rinse aid to help dishes dry faster. *This doesn't have to be added for each cycle, you fill the reservoir then the dishwasher will indicate when the reservoir is empty and needs to be refilled.*
2. For everyday use, we recommend Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil.
3. Select special drying options like "Sanitize and Extra Dry". Sanitize operates at a higher temperature to help eliminate bacteria and enhance drying results.
4. When unloading clean dishes, pull out lower racks first to avoid dripping water from the upper rack.

If these tips do not help improve drying, please contact our Customer Support team at 1-800-735-4328 for additional assistance.

Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/thermador.png" alt="thermador" title="thermador" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Poor sprayer design

SallyValley Posted 1 year ago

After 1 yr I really regret this purchase. Every few cycles you must fish out food pieces from the tiny holes in the sprayers. The poor design allows food in but no way out. Or clean all your dishes before (we already rinse) but then what’s the point?

Hello SallyValley, thank you for your review. We apologize for any disappointment or difficulties you may be experiencing with this appliance and for any inconvenience. Your feedback is valuable and will be forwarded to our product design team for their consideration. If you have any additional questions or concerns, we invite you to call our Customer Support team at 1-800-735-4328. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/thermador.png" alt="thermador" title="thermador" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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