Thermador Pro Grand 5.5 Cu. Ft. Freestanding Double Oven Dual Fuel Convection Range with Wifi Stainless Steel PRD48WDSGU

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Rated 1 out of 5 stars
Disappointed
Tvgeek Posted 4 years ago
After 6 months of delays and frustratingly waiting, finally received and installed this range. Unfortunately it was too good to be true; only 2 burners lit (others did not emit gas nor did ignition light click) and one of the control panels managed to stay on but not responsive, everything else did not work. Felt like a kid opening her gift on Xmas day only to find that the toy is broken. For such a high end and expensive appliance you would think they would have some kind of QA process to prevent this from happening. Now we need a technician to come out or have it replaced if can’t be fixed and will have to wait another 6 months!!! So disappointing!
No, I would not recommend this to a friend
Unhelpful (1)
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Brand response from Thermador Team
Posted 4 years ago
Hi Tvgeek, thank you for your review and we're sorry to hear of your disappointment with your range. We value your feedback and we will be sure to forward this to our product team. If you have any questions regarding service, please contact our 24/7 customer service team at 800-735-4328. <img src="https://s3.amazonaws.com/stratos-logos/logos/thermador.png" alt="thermador" title="thermador" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 5 out of 5 stars
Long Wait but Worth Every Penny.
KevinM Posted 2 years ago
So far so good. This thing is a beast. You get what you pay for.....loooooooooooong wait but we have had for about a month and its a well made Range. 18 month wait but so far so good.
I would recommend this to a friend
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Rated 5 out of 5 stars
Gorgeous Oven
Predk Posted 6 years ago
so many features on this gorgeous stove makes my feel and perform like a real chef. super fast burners and super strong purchased this as a part of our whole Thermador kitchen set of appliances and can not be more happier and proud.
I would recommend this to a friend
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Rated 5 out of 5 stars
Range is beautiful
Cynthia Posted 4 years ago
The Thremadore 48" range is a show stopper and it is easy to use. I cant wait to get home and cook dinner.
I would recommend this to a friend
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would recommend to a friend

Rated 1 out of 5 stars
Disappointed
Tvgeek Posted 4 years ago
After 6 months of delays and frustratingly waiting, finally received and installed this range. Unfortunately it was too good to be true; only 2 burners lit (others did not emit gas nor did ignition light click) and one of the control panels managed to stay on but not responsive, everything else did not work. Felt like a kid opening her gift on Xmas day only to find that the toy is broken. For such a high end and expensive appliance you would think they would have some kind of QA process to prevent this from happening. Now we need a technician to come out or have it replaced if can’t be fixed and will have to wait another 6 months!!! So disappointing!
No, I would not recommend this to a friend
Unhelpful (1)
Report Comment
Brand response from Thermador Team
Posted 4 years ago
Hi Tvgeek, thank you for your review and we're sorry to hear of your disappointment with your range. We value your feedback and we will be sure to forward this to our product team. If you have any questions regarding service, please contact our 24/7 customer service team at 800-735-4328. <img src="https://s3.amazonaws.com/stratos-logos/logos/thermador.png" alt="thermador" title="thermador" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 5 out of 5 stars
Long Wait but Worth Every Penny.
KevinM Posted 2 years ago
So far so good. This thing is a beast. You get what you pay for.....loooooooooooong wait but we have had for about a month and its a well made Range. 18 month wait but so far so good.
I would recommend this to a friend
Unhelpful (0)
Report Comment
Rated 5 out of 5 stars
Gorgeous Oven
Predk Posted 6 years ago
so many features on this gorgeous stove makes my feel and perform like a real chef. super fast burners and super strong purchased this as a part of our whole Thermador kitchen set of appliances and can not be more happier and proud.
I would recommend this to a friend
Unhelpful (0)
Report Comment
Rated 5 out of 5 stars
Range is beautiful
Cynthia Posted 4 years ago
The Thremadore 48" range is a show stopper and it is easy to use. I cant wait to get home and cook dinner.
I would recommend this to a friend
Unhelpful (0)
Report Comment

Page 1 0 of 0 reviews

Disappointed

Tvgeek Posted 4 years ago

After 6 months of delays and frustratingly waiting, finally received and installed this range. Unfortunately it was too good to be true; only 2 burners lit (others did not emit gas nor did ignition light click) and one of the control panels managed to stay on but not responsive, everything else did not work. Felt like a kid opening her gift on Xmas day only to find that the toy is broken. For such a high end and expensive appliance you would think they would have some kind of QA process to prevent this from happening. Now we need a technician to come out or have it replaced if can’t be fixed and will have to wait another 6 months!!! So disappointing!

No, I would not recommend this to a friend

Unhelpful (1)

ReportComment

Brand response from Thermador Team

Posted 4 years ago

Hi Tvgeek, thank you for your review and we're sorry to hear of your disappointment with your range. We value your feedback and we will be sure to forward this to our product team. If you have any questions regarding service, please contact our 24/7 customer service team at 800-735-4328. <img src="https://s3.amazonaws.com/stratos-logos/logos/thermador.png" alt="thermador" title="thermador" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Long Wait but Worth Every Penny.

KevinM Posted 2 years ago

So far so good. This thing is a beast. You get what you pay for.....loooooooooooong wait but we have had for about a month and its a well made Range. 18 month wait but so far so good.

I would recommend this to a friend

Unhelpful (0)

Gorgeous Oven

Predk Posted 6 years ago

so many features on this gorgeous stove makes my feel and perform like a real chef. super fast burners and super strong purchased this as a part of our whole Thermador kitchen set of appliances and can not be more happier and proud.

Range is beautiful

Cynthia Posted 4 years ago

The Thremadore 48" range is a show stopper and it is easy to use. I cant wait to get home and cook dinner.

Customer Ratings & Reviews