Customer Ratings & Reviews
See more imagesThermador - Pro Harmony 48 in. Wide 6.6 Cu. Ft. Freestanding Double Oven Gas Convection Range with 6 Burners - Stainless Steel
- Model:
- PRG486WDH
- SKU:
- 6333045
Highly rated by customers for:
Customer reviews
Rating 3.5 out of 5 stars with 19 reviews
Top Mentions
- Rated 5 out of 5 stars
New Kitchen
MartinB Posted
Thermador manufactures an excellent gas range and vent hood. I love it.
I would recommend this to a friend - Rated 5 out of 5 stars
Great range for cooks
SusanF Posted
Love this range - it's been great for me as I cook every day plus baking a couple times a week.
I would recommend this to a friend - Rated 4 out of 5 stars
love to cook on this
texasmomof5 Posted
Is wifi control really necessary for a stove? Have had trouble getting oven to work without using a phone app to get it started. The piece itself once you can get it working properly is great and of good quality. Everything we wanted and why we decided to go with Thermador.
I would recommend this to a friend - Rated 1 out of 5 stars
Design flaw will render this oven unusable.
Patrick Posted
DO NOT BUY THIS BRAND. This brand has a major design flaw. The unit isnt water proof. So any water that leaks onto the stove, has the potential to short curcuit the motherboard and brick the entire oven. Thermador will blame you if this happens. Expect repair costs between 2 - 4 thousand. This has happened twice to our unit so far.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted
Hello Patrick, thank you for your review. We are very sorry to hear this has been your experience with your Thermador range. Customer satisfaction is our priority, and we apologize for not meeting expectations. Your feedback is very important to us and will be shared with our product design team for further consideration. If assistance is needed, feel free to contact customer care at 800-735-4328 for real-time support. Thank you.
- Rated 5 out of 5 stars
Happy couple
Raul Posted
The stove is amazing more than what we expected. Cooking and baking are easy.
I would recommend this to a friend - Rated 5 out of 5 stars
Worth It
ApplianceGuy Posted
We’ve had this range for a few months now and it really is quite good. It replaced an older stove that we loved but that finally went kaput. The Thermador burners are excellent and each oven cooks evenly. The small oven, though, is a bit smaller than expected so we tend to use the large one more frequently.
I would recommend this to a friend - Rated 5 out of 5 stars
Amazing Appliances
Sophyb Posted
One of the best appliances on the market. Great investment.
I would recommend this to a friend - Rated 1 out of 5 stars
Sadly this has proven to be an unreliable oven
KirstenP Posted
I bought this on 1 Sept, it was delivered and installed around 30 Sept, and it was broken by 27 October. Oven stopped working along with the two burners that have "Low Simmer" (the other 4 burners has power and gas). This happened to my prior Thermador about 3 times as well - granted that one was about 10 years old BUT is the reason I had to purchase a new one. This is proving to be unreliable.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted
Hello, thank you for contacting Thermador. We are truly sorry to hear of the difficulties you are experiencing with your appliance, and we apologize for any inconvenience caused. If service is necessary, please use the following link to locate a Thermador authorized service provider in your area: https://www.thermador.com/us/support/book-a-service. For any additional assistance, please call our Customer Support team at 1-800-735-4328. Thank you.
- Rated 5 out of 5 stars
David
The product is perfect for my new kitchen remodel. Installer are very knowledgeable and professional.
I would recommend this to a friend - Rated 1 out of 5 stars
Poor customer service
Appliances Posted
Thermador has awful customer service. They have been out to repair our unit now around 10 times in the past year
No, I would not recommend this to a friendBrand response from Thermador Team
Posted
Hello, thanks for your review. We apologize this has been your experience and appreciate you bringing it to our attention. We understand you're working with our customer service team toward a resolution and would encourage you to remain in contact with them at 800-735-4328 if you need additional assistance.
- Rated 5 out of 5 stars
Love the range!
RF1968 Posted
Have had for a couple months now and couldn't be happier.
I would recommend this to a friend - Rated 5 out of 5 stars
Thermador Package
MichaelS Posted
Superb product for new kitchen. Bold new look along with other Thermador products.
I would recommend this to a friend - Rated 5 out of 5 stars
Range on steroids
Lopez Posted
Beautiful range. Having 6 burners is a game changer. Can't wait to host Thanksgiving this year!
No, I would not recommend this to a friend - Rated 5 out of 5 stars
Thermador 48inch
UMadBro76 Posted
BEAUTIFUL APPLIANCE. I am super excited to use the griddle
I would recommend this to a friend - Rated 5 out of 5 stars
Great stove so far
Reporter Posted
Great stove, haven’t baked but hopefully will be impressed
I would recommend this to a friend - Rated 1 out of 5 stars
Terrible…worst purchase ever
DJoyce Posted
Do not but this range! Replaced the motherboard 2 times within 12 months and numerous other parts. Left me stranded on Thanksgivng…just stopped working AGAIN!! Thank God for great neighbors who let me borrow their range to finish cooking. This should not happen on a brand new range and the customer service is even worse than the products they make.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted
Hello DJoyce, thank you for your review. We apologize this has been your experience and appreciate you bringing it to our attention. This is not indicative of the Thermador brand, and our customer service team can provide real-time troubleshooting and determine if service is necessary. They can be reached by calling 1-800-735-4328.
- Rated 1 out of 5 stars
Thermador oven broke less than a year of purchase
NunaR Posted
Bought this stove last year DEC 2021, our oven broke 2 days before Thanksgiving( NOV 2022). We called Thermador customer service, and had to wait for ONE HOUR to speak with customer service, only to be told they can't send anyone to our house till DEC 16. Oh you will be without an oven NOT THEIR PROBLEM. They have their money for their USELESS OVEN!!! They are like we can send you a list of authorized dealers but then, they don't have a way of diagnosing the error message without coming onsite so it might be longer. I am like well maybe you can share your info with them to speed up the process to help your CUSTOMERS!!! BUT of course they can't share that info with the authorized dealers. SIGH!! They are basically trying to be a luxury brand without the quality or the service. Save your money and buy another brand. Good luck with your search.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted
Hello NunaR, Thank you for taking the time to submit this review. We apologize this has been your experience and for the inconvenience. We have forwarded your feedback to the appropriate team as we strive to continuously improve our products, our service and the overall customer experience. Your input is invaluable in this process, and we appreciate you reaching out.
- Rated 1 out of 5 stars
Don’t Trust Thermador + Best Buy
VSCalifornia Posted
We ordered a full package of major thermador appliances in March 2022. While we have recieved the range, we don’t have the knobs and the hood, so cant properly use the range. And no estimate on when we will recieve the remaining parts, if ever. There is no way of getting in touch with Thermador. And Best Buy reps are not motivated to help once the sale is closed. Extremely frustrating. Dont belive a word of what they say on delivery estimates. Bottom line - Stay away from Best Buy Santana Row Appliance dept.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted
Hi VSCalifornia, thank you for your review and for bringing this to our attention. We are very sorry to hear about the delayed delivery of your knobs and hood. We understand your frustration and sincerely apologize for any inconvenience you are experiencing as a result of global delays affecting the shipment of our orders. Thermador is working hard to fulfill parts and appliance orders, but our lead times continue to be impacted by unprecedented demand and ongoing materials shortages. Our entire team is evaluating these shortages on a daily basis and are actively looking to mitigate delays wherever possible. For questions specific to your orders, we encourage you to work directly with your dealer. If they have questions, they may contact their Thermador Regional Sales Representative. If our team can be of any assistance, please reach out to Thermador Customer Care at 800-735-4328 for real-time support or email ThermadorCare@bshg.com. Thank you.
- Rated 1 out of 5 stars
Worst range, oven ruins your food.
BradM Posted
Worst range ever. No timer, no temperature indicator, uneven cooking. Left side takes 20 minutes to heat up. Food burns on edges, raw in center. horrific.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted
Hello BradM, thank you for your review. We are truly sorry to hear that you are experiencing trouble with your range. This is not indicative of the superior quality Thermador is known for, and we apologize for any inconvenience. Please know that we take your feedback seriously and it will be shared with the appropriate teams for further consideration. Our team will be happy to help with scheduling if service is needed. Please feel free to contact Customer Care at 800-735-4328 for real-time support. Or you can find a list of Thermador authorized service providers in your area by visiting the following link: https://www.thermador.com/us/support/service-repairs. Thank you.