TORRAS COOLiFY Air Instant Cooling and Heat Therapy Ultra Light Personal Cooling Bladeless Portable Neck Fan Midnight Black 00FX1292

80% would recommend to a friend

Customers are saying

Customers are pleased with the COOLiFY Air Neck Air Conditioner 5000mAh for its effective cooling feature. Many users mentioned how it provides immediate relief and keeps them cool during hot days. Customers also appreciate how it refreshes their necks and blows air to keep their faces fresh.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Rated 2 out of 5 stars
Not what I expected
Mike Posted 9 months ago
The cooling plate is nice but the fans werent strong enough. I never actually felt a breeze. Probably not ever going to use the thing again, so its a waste of money long term.
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from TORRAS
Posted 9 months ago
Dear Mike，
We’re very sorry to hear that the cooling effect of your Air did not meet your expectations. Coolify Air is designed to provide both cooling and heating, and the cooling experience should feel like placing an ice-cold soda against the back of your neck, offering continuous refreshment. If you didn’t feel any cooling at all, it may be due to incorrect usage or a possible device issue.

Please reach out to us at sales@torraslife.com
, and our support team will be happy to help troubleshoot the problem and also share tips on how to get the best experience from your wearable cooler. <img src="https://s3.amazonaws.com/stratos-logos/logos/TORRAS.png" alt="TORRAS" title="TORRAS" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Not worth the money
AmberlyS Posted 10 months ago
The device does not cool off in the hot weather which defeats the purpose of it. It will only cool when in AC indoors. I should have bought the lower end model with only a fan and saved money.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from TORRAS
Posted 10 months ago
Dear AmberlyS，
Thank you for sharing your feedback. We’re sorry to hear that you didn’t experience the expected cooling effect. Please note that the Coolify Air itself has a built-in cooling plate at the back of the neck — it provides a cool sensation even without air conditioning.

It’s possible that the cooling function wasn’t activated properly, or there might be an issue with the device you received. We’d love to help you resolve this! Please contact our after-sales support via support@torras-global.com or call us at +1 888-881-8818. and our team will guide you through the steps or assist with a replacement if needed.

We value your experience and look forward to helping you enjoy the Coolify Air as intended. <img src="https://s3.amazonaws.com/stratos-logos/logos/TORRAS.png" alt="TORRAS" title="TORRAS" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Not worth the price.
JosephS Posted 9 months ago
This is definitely not worth the price. I returned the next day.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from TORRAS
Posted 9 months ago
Hi JosephS,
Thank you for your honest feedback. We understand your concern about the price and are sorry the Air didn’t meet your expectations. Our team would be happy to check whether your unit is performing as intended and explore solutions with you. Please feel free to reach us at sales@torraslife.com
. <img src="https://s3.amazonaws.com/stratos-logos/logos/TORRAS.png" alt="TORRAS" title="TORRAS" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Not worth price
AnthonyM Posted 11 months ago
Probably bringing back because really have no need for it
No, I would not recommend this to a friend
Unhelpful (0)
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Customers are saying

This summary was generated by AI based on customer reviews.

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Rated 2 out of 5 stars
Not what I expected
Mike Posted 9 months ago
The cooling plate is nice but the fans werent strong enough. I never actually felt a breeze. Probably not ever going to use the thing again, so its a waste of money long term.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from TORRAS
Posted 9 months ago
Dear Mike，
We’re very sorry to hear that the cooling effect of your Air did not meet your expectations. Coolify Air is designed to provide both cooling and heating, and the cooling experience should feel like placing an ice-cold soda against the back of your neck, offering continuous refreshment. If you didn’t feel any cooling at all, it may be due to incorrect usage or a possible device issue.

Please reach out to us at sales@torraslife.com
, and our support team will be happy to help troubleshoot the problem and also share tips on how to get the best experience from your wearable cooler. <img src="https://s3.amazonaws.com/stratos-logos/logos/TORRAS.png" alt="TORRAS" title="TORRAS" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Not worth the money
AmberlyS Posted 10 months ago
The device does not cool off in the hot weather which defeats the purpose of it. It will only cool when in AC indoors. I should have bought the lower end model with only a fan and saved money.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from TORRAS
Posted 10 months ago
Dear AmberlyS，
Thank you for sharing your feedback. We’re sorry to hear that you didn’t experience the expected cooling effect. Please note that the Coolify Air itself has a built-in cooling plate at the back of the neck — it provides a cool sensation even without air conditioning.

It’s possible that the cooling function wasn’t activated properly, or there might be an issue with the device you received. We’d love to help you resolve this! Please contact our after-sales support via support@torras-global.com or call us at +1 888-881-8818. and our team will guide you through the steps or assist with a replacement if needed.

We value your experience and look forward to helping you enjoy the Coolify Air as intended. <img src="https://s3.amazonaws.com/stratos-logos/logos/TORRAS.png" alt="TORRAS" title="TORRAS" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Not worth the price.
JosephS Posted 9 months ago
This is definitely not worth the price. I returned the next day.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from TORRAS
Posted 9 months ago
Hi JosephS,
Thank you for your honest feedback. We understand your concern about the price and are sorry the Air didn’t meet your expectations. Our team would be happy to check whether your unit is performing as intended and explore solutions with you. Please feel free to reach us at sales@torraslife.com
. <img src="https://s3.amazonaws.com/stratos-logos/logos/TORRAS.png" alt="TORRAS" title="TORRAS" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Not worth price
AnthonyM Posted 11 months ago
Probably bringing back because really have no need for it
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment

Page 1 0 of 0 reviews

Sort by

Most Relevant

Not what I expected

Mike Posted 9 months ago

The cooling plate is nice but the fans werent strong enough. I never actually felt a breeze. Probably not ever going to use the thing again, so its a waste of money long term.

No, I would not recommend this to a friend

Unhelpful (0)

ReportComment

Brand response from TORRAS

Posted 9 months ago

Dear Mike，
We’re very sorry to hear that the cooling effect of your Air did not meet your expectations. Coolify Air is designed to provide both cooling and heating, and the cooling experience should feel like placing an ice-cold soda against the back of your neck, offering continuous refreshment. If you didn’t feel any cooling at all, it may be due to incorrect usage or a possible device issue.

Please reach out to us at sales@torraslife.com
, and our support team will be happy to help troubleshoot the problem and also share tips on how to get the best experience from your wearable cooler. <img src="https://s3.amazonaws.com/stratos-logos/logos/TORRAS.png" alt="TORRAS" title="TORRAS" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Not worth the money

AmberlyS Posted 10 months ago

The device does not cool off in the hot weather which defeats the purpose of it. It will only cool when in AC indoors. I should have bought the lower end model with only a fan and saved money.

Posted 10 months ago

Dear AmberlyS，
Thank you for sharing your feedback. We’re sorry to hear that you didn’t experience the expected cooling effect. Please note that the Coolify Air itself has a built-in cooling plate at the back of the neck — it provides a cool sensation even without air conditioning.

It’s possible that the cooling function wasn’t activated properly, or there might be an issue with the device you received. We’d love to help you resolve this! Please contact our after-sales support via support@torras-global.com or call us at +1 888-881-8818. and our team will guide you through the steps or assist with a replacement if needed.

We value your experience and look forward to helping you enjoy the Coolify Air as intended. <img src="https://s3.amazonaws.com/stratos-logos/logos/TORRAS.png" alt="TORRAS" title="TORRAS" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Not worth the price.

JosephS Posted 9 months ago

This is definitely not worth the price. I returned the next day.

Hi JosephS,
Thank you for your honest feedback. We understand your concern about the price and are sorry the Air didn’t meet your expectations. Our team would be happy to check whether your unit is performing as intended and explore solutions with you. Please feel free to reach us at sales@torraslife.com
. <img src="https://s3.amazonaws.com/stratos-logos/logos/TORRAS.png" alt="TORRAS" title="TORRAS" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Not worth price

AnthonyM Posted 11 months ago

Probably bringing back because really have no need for it

Customer Ratings & Reviews