See more imagesVisible - $25/mo plan + eSIM/pSIM Kit - Unlimited 5G data included - Blue
- Model:
- DFILLSIM-CDBP30-A
- SKU:
- 6642659
Highly rated by customers for:
See more imagesHighly rated by customers for:
Jon2017 Posted
I confirmed with a few reps prior to purchase on a physical sim card because of a promotion. The criteria is pretty simple. Buy it within the promotional period and activate in 30 days even after promo ends. Activated 2 days later. Figured the promotion would be tied to this sim card. Nope, no attachments. So I thought okay, visible could fix it. I was told, well, I can reach out to higher support and see what they say. No guarantees. I would also get agents that treat this as if this is not a valid promotion. It was a headache. It took reddit support and it took me mentioning a FTC complaint regarding false advertising (it mentions the promotion when bought). Suddenly they changed tune and escalated it to get it to a team that can take an hour to respond back to a yes or no and fixes it within that hour. I'm extremely tech savvy and this took several hours to get fixed after I gave up with support treating me like I didn't get a sim card that was attached to a promo. Why tell me I was good to go and when I went to support directly, they treated me like I was in the wrong. I highly recommend using a promo code whenever it's available during there promotional periods. This sim card was a headache to get the promotion attached. I shouldn't have to threaten a government complaint to make it work. Should already be attached or a unique promo code during activation, not just the sim card specifically. Makes absolutely no sense. Don't advertise something that doesn't work. Do not get this card solely based on a promotion. Use a promo code when you can. Simply port out somewhere and come back for that promo. 10X easier.
Posted
We hear you loud and clear, and we completely understand your frustration. You did everything by the book—checked the terms, activated on time, and kept your records—only to hit a 'computer says no' wall. That is not the experience we want for you, and I'm sorry it took an escalation to get this acknowledged; you shouldn't have to fight that hard for a valid promotion. Thank you for your patience and for helping us see where we can improve the activation process. This feedback is exactly what we need to fix these promotional hurdles for everyone else.
We’re always here if you need us! For future help, catch us at @VisibleMobile (FB/IG), @Visible (TikTok/X), or on r/Visible (Reddit).
TaitM Posted
I got it for my tablet not realizing that even with it being a Verizon based tablet it wouldn't work on visible due to them being too cheap to support tablets. Really wish that was more clear.
Posted
It's understandable why you’d expect a Verizon-based tablet to work with us, and I’m sorry that wasn't clearer before you started. While we’d love to support every device, our service is specifically optimized for phones to keep our plans simple and affordable. I really appreciate your feedback, though—it helps us know what our members want as we grow.
For more questions or concerns, you can find us at @VisibleMobile on Facebook or Instagram, @Visible on X or TikTok, or join the conversation at r/Visible on Reddit. We'll be here for you!
Brandon Posted
Service locked to the sim card. Doesnt let you refill current plan with the service included.
Posted
We apologize for your frustration. Visible is a digital-first service; your plan is tied to your account and SIM (physical or eSIM), managed by monthly autopay or manual app payment—we do not use refill cards. Find support @VisibleMobile (Facebook/Instagram), @Visible (TikTok/X), or r/Visible (Reddit).
VeraH Posted
Purchased a Tracphone and this sim card kit. It was not compatible with the Tracphone. It was opened and could not be returned.
Posted
We understand your frustration regarding the Tracfone compatibility issue. Please be aware that Visible service typically requires a device to be unlocked to function correctly. While SIM kits are generally non-refundable once the seal is broken, we are happy to explore other solutions with you. You can also use our IMEI checker to see if you have another device that is compatible. If you would like us to investigate your situation further or assist with a different device, please contact us 24/7 on social media, @VisibleMobile on Facebook & Instagram, @Visible on TikTok & X, and r/Visible on Reddit. We're here to help you get connected.
RobertR Posted
Was sold the wrong SIM card. Still haven't gotten it replaced.
Posted
I sincerely apologize for the runaround you’ve experienced regarding your SIM card. I know how important it is to stay connected, and being sent the wrong equipment and then waiting for a resolution is definitely not the experience we want for you.
We want to take a look at your account, just shoot us a message on our social media channels—we’re only a click away!
@VisibleMobile (Facebook, Instagram)
@Visible (TikTok, X)
r/Visible (Reddit)
user462140 Posted
Won't let you use the physical sim. Will only allow an Esim. I have a Samsung Galaxy s25 ultra with a straight talk physical sim in it. They tried to tell me that my phone wasn't physical sim compatible. Customer service doesn't know what they are doing. I got ripped off for 2 sim kits that I couldn't use.
Posted
I hear you, and I'm sorry for the conflicting information you were given. While your S25 Ultra is physically compatible with a SIM card, our system occasionally defaults certain high-end devices to eSIM only during the compatibility check to ensure a faster activation.
We want to help bridge that gap! Feel free to reach out to us @VisibleMobile (FB/IG) or @Visible (TikTok/X), or join our Reddit community at r/Visible. We look forward to helping you out and turning this experience around!