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ShannonS Posted
I initially was going to purchase a different brand of 2 prepaid sim cards/ESIM, for 2 brand new unlocked phones that I purchased for my grandson and myself. Once there, I decided to get the sales rep's opinion on the best prepaid service, and he recommended "Visible" with Verizon. I don't know about anyone else but I was so, so tired of cell phone companies, their outrageous prices, and their inconsistency in giving correct or simple answers that match what you were told the first time you called about a specific problem, or even told on that very same call, but different responses. I don't know what happened to good old fashion "customer service", but it just does not exist anymore, anywhere!!! However, I do try to keep it alive when I work at one of my employers and deal with the public, every shift that I work, I also get thanked for great customer service, by the customers. All you need is, to treat others as you want to be treated, and do it sincerely!!!
Posted
It sounds like you finally found a recommendation that feels solid! Since you have two brand-new unlocked devices, here are a few pointers to ensure your transition is smooth:
Check Compatibility: Even if they are unlocked, it’s always a good idea to pop the IMEI numbers into our Compatibility Checker on the website just to be 100% sure.
eSIM vs. Physical SIM: Since your phones are new, they likely support eSIM. This is a great option because you can activate your service almost instantly without waiting for a physical SIM card to arrive in the mail.
Separate Accounts: To keep things simple, keep in mind that each line at Visible requires its own unique email address. This makes it easy to manage your grandson’s line specifically whenever you need to.
We’re honored that the sales rep pointed you our way, and we’re even more honored to have someone who values great service joining the family. Need help with activation? You can catch us at @VisibleMobile (FB/IG), @Visible (TikTok/X), or r/Visible (Reddit).
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DominicT Posted
Visible is great, fast unlimited hotspot, cheapest unlimited around!!!
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We truly appreciate you this wonderful feedback! It's fantastic to hear that you're enjoying the service, especially the hotspot. We work hard to provide the best unlimited plan at a great price, and we're so glad that it's a perfect fit for you.
We've got your back if you need anything in the future! Just find us on our social channels — we're @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, and r/Visible on Reddit.
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AlexB Posted
The cost of the phone was 190 at first, but because of this item it dropped the cost down to 156
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We are so glad to know you saved $34 on your device purchase! Should you require any further assistance in the future, you can find us on - @VisibleMobile (Facebook, Instagram), @Visible (TikTok, X), and r/Visible (Reddit). We're here for you! <img src="https://s3.amazonaws.com/stratos-logos/logos/visible.png" alt="visible" title="visible" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Realcescobar87 Posted
Normally visible is great for it's price but purchasing threw best buy and now issues with the phone caused this carrier not working and for gh 45 which for now was 34 I'm disappointed. I should have just hot the 19 dollar special. Terrible
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We sincerely apologize for the unsatisfactory experience you encountered. We are committed to resolving this issue and addressing your concerns. The most efficient means of contacting us is through our social media channels: you may reach us at @VisibleMobile on Facebook or Instagram, @Visible on TikTok or X, or participate in the discussion on Reddit at r/Visible. We are available to assist you and are dedicated to improving your experience. <img src="https://s3.amazonaws.com/stratos-logos/logos/visible.png" alt="visible" title="visible" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Tech214 Posted
Easy to activate, Visible's website it app intuitively walks you through the process. Porting or transferring my number was very simple as the site/app immediately lays out everything you'll need to move over your number. The service is really fast and truly unlimited without any slow downs past the base plan. You can beat unlimited hotspot on each plan it's fast and reliable. My Pixel 9 always has 5G UW or 5G service. I recently said from cricket wireless. So happy to not freak with the deprioritization of my Cricket wireless plan. Got to love the Verizon network. Remember to check the coverage maps on Visible's website to check coverage where you live, work, and frequent.
Posted
Thank you for sharing your feedback -- we're happy to hear the process was quick and painless. We're always here if you need us! <img src="https://s3.amazonaws.com/stratos-logos/logos/visible.png" alt="visible" title="visible" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Cherylcutitup Posted
This is such a great deal! $10 off the initial purchase of the card and then for 11 more months. Easy to port my number, as well as use it with a brand new Samsung Galaxy 26 Ultra phone. Coverage and data use has been wonderful. Loving the savings after moving from Verizon. Also allows use of hot spot for my IPad in a more rural area where I don't have Wifi.
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Switching from Verizon is a win—you get premium coverage and savings. Enjoy your new Samsung Galaxy and 11 months of discounts; we'll keep your iPad connected. Find us @VisibleMobile on Facebook/Instagram, @Visible on TikTok/X, and r/Visible on Reddit. <img src="https://s3.amazonaws.com/stratos-logos/logos/visible.png" alt="visible" title="visible" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Sharon Posted
I recently purchased the Visible eSIM, and it's been a game-changer! The convenience of having a digital SIM is amazing, and the activation process was super easy. The coverage is great, and I've been getting good speeds. Highly recommend giving it a try if you're looking for a hassle-free phone plan experience!
Samanosuke Posted
I switched to visible a few weeks ago with The new phone and number. The process of switching was easy. It was done in around 10 minutes max. With at&t my signal strength indoors was nonexistent. With visible I have full coverage. Before switching make sure you go online and check what coverage is best in your area though. Visible uses verizon's network which was preferred in my area. For you, Verizon may be worse than what you already have.
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Welcome! We're glad your 10-minute setup worked and you have full indoor bars. You're right—since we use Verizon's network, checking local coverage beforehand is smart. For help, find us @VisibleMobile on Facebook/Instagram, @Visible on TikTok/X, and r/Visible on Reddit. <img src="https://s3.amazonaws.com/stratos-logos/logos/visible.png" alt="visible" title="visible" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Chase Posted
I switched over to the Visible Pro $45 plan (got it for $33/month on promo) and honestly it feels like a steal at that price. Unlimited 5G data, hotspot included, and I haven’t noticed any major slowdowns in my day-to-day use. Streaming, maps, social media, all solid. Activation with eSIM was straightforward and I was up and running pretty fast. For what I’m paying, it’s hard to complain. If I had to nitpick, there are moments in really congested areas where speeds can dip a bit, but it hasn’t been a dealbreaker for me. For the value, this thing punches way above its price. Big wireless isn't the move nowadays!
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It’s great to have you on board! We aim for every member to have a smooth start, so I’m happy to hear your eSIM activation and unlimited data have been top-notch. Those small dips in crowded spots shouldn't be a major hurdle for you, as your plan comes with premium high-speed data to prioritize your connection. That’s the Visible+ Pro advantage!
We always got your back! Stay connected with us @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, or check out our r/Visible Reddit community for tips and updates.
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BartonM Posted
So far awesome! Easy to port over and setup. Just follow instructions on card, gotowebsite, start the setup. Don't setup app till instructed. Love the price. And if your VZW signal is good, this works! Just read about plan and make sure it's what you need. And understand for support there is no person to talk to, I think it's AI or a database you type into app or website for support.
Posted
We're so glad the porting process was a breeze and that you're enjoying the value of our service. While Visible is a digital service provider, please know that we have a dedicated team of real people behind every chat, ensuring you get the support you need, whenever you need it.
Feel free to reach out to us on social! You can find us at @VisibleMobile (FB/IG), @Visible (TikTok/X), or our r/Visible community on Reddit. We'd love to see you there!
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TerrenceM Posted
Purchased this for my wife's s21FE no esim option. Her service is flawless with Visible. I'm on verizons Unlimited Plus plan but her signal is way better. Visible is on verizon how is it better? maybe i should dump ios!
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We appreciate you taking the time to share your feedback; we value hearing when we are meeting expectations and where we can improve. Should you require future assistance, you can reach us via our social media channels: @VisibleMobile on Facebook or Instagram, @Visible on TikTok and X, and r/Visible on Reddit. <img src="https://s3.amazonaws.com/stratos-logos/logos/visible.png" alt="visible" title="visible" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
AvAV Posted
I had an issue where i did the free trial and then purchased this product but it didnt let me activate it after the free trial. I had to do the activation through the free trial only. Overall the line is good.
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Thanks for sticking with us. Sorry for that activation hiccup; the app usually requires "upgrading" the trial profile directly to keep things seamless, but I'm glad you powered through it. Happy to hear the service is treating you well now. You can always find us @VisibleMobile on Facebook or Instagram, @Visible on TikTok and X,and r/Visible on Reddit. <img src="https://s3.amazonaws.com/stratos-logos/logos/visible.png" alt="visible" title="visible" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
user983439 Posted
It worked great and was super easy to use all of 10 mins to activate
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That's great to hear! Our goal is to make wireless as simple as possible, and getting you set up in just 10 minutes is exactly what we aim for. If you need any more help, you can always reach us on social media: find us @VisibleMobile on Facebook or Instagram, @Visible on TikTok and X, and r/Visible on Reddit. <img src="https://s3.amazonaws.com/stratos-logos/logos/visible.png" alt="visible" title="visible" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
BrianF Posted
Took just a few minutes to drop my mobile bill more than $100 a month. Finally paid off my S23 ultra which was "on them" - as if. Anyway, I get top tier verizon service. With this particular program, I never get throttled or deprioritized. I also added my galaxy watch at no extra cost. And unlimited hot spot. Been a month now & AWESOME!! Highly recommend!!
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Welcome to the family! Reading this honestly made our day! Getting that S23 Ultra paid off is a huge win—there’s nothing quite like the feeling of truly owning your tech and seeing that monthly bill drop.
We’re so glad you’re enjoying the premium data and those ultra-fast 5G Ultra Wideband speeds. It’s also great to hear that the Galaxy Watch integration and unlimited hotspot are working out perfectly for you.
If you have questions in the future, our team is ready to help across social media. Find us @VisibleMobile on FB/IG, @Visible on TikTok/X, or over at r/Visible on Reddit. We're always here for you!
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user967723 Posted
I bought this because the new phone I bought wasn't compatible with straight talk. I heard good things about this. Haven't had any issues with the service and I would definitely recommend to anyone who needs a new phone service. I got a promo for $35/month for 12 months which is for the pro+ plan! Definitely a good time to switch when I did!
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We love a good success story! Compatibility issues are a total drag, but it sounds like it led you to the right place. Scoring Visible+ Pro plan for $35/month for 12 months is a massive win. You definitely picked the perfect time to make the jump. Welcome to the team! Should you need further assistance, you can find our official support channels @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, and r/Visible on Reddit. <img src="https://s3.amazonaws.com/stratos-logos/logos/visible.png" alt="visible" title="visible" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Patrick Posted
Same premium data as Verizon but less cost. Service and speed has been great.
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We are pleased to hear that you are recognizing the significant value in our service. At Visible, we believe that high-quality data and network speeds should be accessible without compromising on price, and it is rewarding to know we have met your expectations. We sincerely appreciate your support and your decision to choose our network. Should you require any assistance in the future, our support team is available through our official social media channels. You may reach us at Visible on X and TikTok, VisibleMobile on Instagram and Facebook, or within the r/Visible community on Reddit. <img src="https://s3.amazonaws.com/stratos-logos/logos/visible.png" alt="visible" title="visible" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Finally getting away from the ridiculous Verizon prices. Strange since this is a Verizon company. I have been a loyal Verizon customer for almost 30 years. I have been on Visible for almost a month now and see no difference. Be patient with the sign up process. I experienced some issues with my address and it took a day and a half to get the issue resolved. I purchased the highest plan expecting my watch to work with it. Currently Visible only supports the newest watches. Mine is a watch 5 pro.
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We know that moving over after 30 years with Verizon is a huge transition, and we are so glad to hear that you’re enjoying the same great network performance at a much better price point.
We also want to sincerely thank you for your patience during the sign-up process. We know that address verification issues can be a headache, and we appreciate you sticking with us while we got that squared away.
We're ready to help if you need more assistance! Feel free to connect with us on any of our channels:
@VisibleMobile (Facebook & Instagram)
@Visible (X & TikTok)
r/Visible (Reddit)
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Donavin Posted
Works just as well as any high end service. If your looking for just the ability to use a phone with unlimited data, worth the price.
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Thank you so much for sharing your experience! We're thrilled to hear that you're enjoying our service and finding it to be a great value. Need help in the future? We're always available on social media! Come find us:
@VisibleMobile (Facebook and Instagram)
@Visible (TikTok and X)
r/Visible (Reddit)
<img src="https://s3.amazonaws.com/stratos-logos/logos/visible.png" alt="visible" title="visible" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Motty Posted
For me it was the best thing buying it together with my iPhone 15 getting it for 50 dollars off and this amazing sim that he’s viable mobiles best plan
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That really is the perfect pairing. Getting $50 off your iPhone 15 with our plan is a huge win! We’re delighted that everything is working smoothly. Welcome to the Visible family—we hope you enjoy the service and all the perks that come with it!
Need a hand in the future? You can always catch us @VisibleMobile on Facebook and Instagram, or @Visible on TikTok and X. Plus, feel free to join the r/Visible community on Reddit to swap tips with other members!
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ManuelB Posted
Great buy and the company is truly unlimited. Any one skeptical don't be it's legit unlimited data.
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We're delighted you're loving the service and have found that truly unlimited exists here. Thanks for being an awesome advocate and helping to clear up skepticism. We're stoked to have you! Connect with the community on Facebook, Instagram (@VisibleMobile), TikTok, X (@Visible), and Reddit (r/Visible). We're here 24/7 if you need anything. Welcome to the better side of wireless! <img src="https://s3.amazonaws.com/stratos-logos/logos/visible.png" alt="visible" title="visible" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />