Customer Ratings & Reviews

Not completely compatible with ps5 so not happy that some of the sites say yes some say no heatsink can't find out if there is an available heatsink have to drive 2 hours to return it

Horrible, so apparently WD uses windows to cache which broke with recent update, on top of that I found out my drive had errors, Event log showed multiple spot fix attempts and my OS was getting unstable. Moved drive to another system same problem, replacement drive had no issues with restored OS. On top of that BB only offering 15 day returns, so I only tested drive about 7 days after I bought it and didnt realize that it was responsible for intermitant errors I started experencing. So ran out of time on that and dealing with a warranty replacment from manufacturer for a drive I dont trust or want. I've never had these issues with the better drives I've purchased.

Everything about this drive suggested that it would be a great solution to the storage issue with my laptop. HOWEVER, this drive has been nothing but an absolute nuisance, and complete an utter garbage. Initially I was thinking possible user error, as the drive just wasn't showing up at all, so I shut my laptop down and removed and reinstalled the drive. Upon restarting my PC the drive was showing and formatted no problem. Since this has been done I have encountered further issues with this drive such as it randomly not responding, going into read-only while copying or downloading files, and my personal favorite, where the drive does not even show up after a cold boot, or botting for the PC from a full shut down. At first I assumed it was a BIOS issue, but after further investigation I found that not even BIOS could find the drive until the PC was rebooted. In order to download anything to this drive, I have to shut down the PC, and then restart just to get the drive to allow me to write anything to it, and hope that whatever I am downloading to it, goes quickly before the drive decides to not allow anything to be written to it. I also noticed in Task Manager that when downloading something, active time would show anywhere between 7% to 15%, then out of nowhere would jump to 100% for roughly 5 seconds, then drop to 0% where the download would stop and say that the specified drive was not found. I could NOT recommend this product to ANYONE even if I was being paid to do so.

It didn't work with our Dell XPS 13 9370 laptop even if it was supposed to be compatible. We installed the WD software but it couldn't detect the drive. Ended up returning this and buying another WD drive with higher specs and that worked. Could have been a dud, or could have been just the model.

Going on two weeks and the serial number is not valid for registration. Sent pictures and escalated the issue. This is a repeat offence. as the same thing happened to another Black WD m.2 sold at best buy. No warranty without a proper serial number and registrations.

Didn’t give me a refund or exchange even thoee clearly the product wasn’t what I payed for

Unfortunately, it didn't work for me in my laptop. I ended up exchanging it for another model.

I haven’t a clue. It was missing the driver, so I left it with geek squad. Who installed a cheaper hard drive and charged me, again. Lost this one.

Would not connect to my PC for the life of me tried multiple ways to sync it to my PC would not pop up anywhere not even in my BIOS. Absolute garbage

Look around for better prices .

This is going to break. It will break after you can return it. WD will not honor the warranty. Buy another SSD.

Works Good In Single Drive Mode But In Raid 0 they Fall back to PCIE 3 mode not the controller Using the amd raidxpert2 Controller on the Asus ProArt X670E-CREATOR and it don't do it with Samsung. The 980 Pro gets full PCIE4 speeds in Raid 0 the WD Does Not. Was Black Friday Deal so not going to bother return I may find use at later date.

DOA. Came dead, so sent it to WD for replacement. Will not buy them again.

The WD SN770 2TB model has issues with burst reads. The drive can work fine for months and then starts disconnecting and causing crashes with high bursty reads. If you're using this drive for very light workloads it's fine, but it's NOT COMPATIBLE with ZFS. Both the openzfs project and freebsd have various bugs opened against using these drives. The lack of cache plus certain bursty operations seem to cause drive instability. If you're using windows, and you're not doing anything read intensive, it should be fine. However, looking at a higher end model with cache is a safer bet. I purchased two of these and found out it's defective for my use case. I just assumed no cache would simply make it slower or possibly cause more wear on the NAND flash, but it can actually hang the drive.