Customer Ratings & Reviews

I bought this device as our house did not have good T mobile reception. The installation staff were very nice and efficient, that is the reason for the two stars. However, after spending over $1400 (after tax) and 3-4 hours of installation work, the antenna placement on our roof, drilling the walls to pass wires, etc this device made zero change in our reception. Will return the device but someone has to go up on our roof and take the antenna down which is a pain

So, I'm disappointed. First I work from home so having cell service inside the house is very important. I did however expected more from the product. It took the signal I had outside and move it into one small 12X12 room inside. I live in a two-story house. To obtain the best signal it would need to be installed at the highest point. The installer didn't feel comfortable doing this so placed it on the side of the house at the fascia and gutter. Not at the peak. He was also limited in getting the cable into the house. I would encourage anyone interested should make sure they have at least 3 or 4 bars just outside your front or back door before spending the money for this product. Also make sure your property is free of any trees or obstructions. I didn't feel it was fair to give a single star since the device did bring the signal into the house if only one small room.

The weBoost - Booster Kit - White/Gray/Black consists of the outdoor antenna, cables, the indoor transmitter, and the power supply/booster. It is sold as a package that includes professional installation. In fact, it is advertised as such and emphasizes the overall effectiveness and end-product satisfaction being enhanced due to professional installation. The installation is provided by OnTech, which is owned by Dish Satellite. When you open the weBoost box, there is a card on top of the contents that gives you contact information for OnTech to arrange installation. Regarding the equipment, it appears in every way to be sturdy and able to act as advertised. The power supply/booster can be mounted in various locations so it can be hidden out of the way. The transmitter can be set on a horizontal surface or mounted on a wall. It has a light gray surface so that it won’t draw a lot of attention if you need to mount it on a wall. I live in the country where the cell signal runs from zero to one or two bars depending on which way the wind’s blowing – I realize that isn’t a scientific statement, but it seems that way when you go looking in the house for a place where you can actually make a phone call or text. I have to say that the weBoost has increased our signal strength in, perhaps, half of our home. Ours has 4000 sf of living space, but the product claim is that it will handle up to 7000 sf. Well, that’s not the case in our home, but here is the rest of the story… After contacting OnTech for installation I was promptly contacted by the installer for directions since even GPS gets tangled from time to time where we live. When I first contacted OnTech, I saw their calendar online, which showed available dates for installation. Sunday was open so I selected that day. The installer showed up Sunday morning. I want to emphasize that he was courteous, neat, and pleasant to work with. His truck showed Dish Satellite on the outside, and he explained that Dish owned OnTech and he did installations for Dish but had recently started doing installations for OnTech with weBoost hardware. I really had no complaints about the installer, but it became painfully obvious that he was not an experienced installer of weBoost equipment. To start with, I had a 6’ antenna mast in place on the peak of my roof that had no antenna on it. I told the installer I wanted the weBoost antenna mounted there since it would put the antenna at the highest place on my home – the nearest cell tower is probably 8 or 9 miles away. He said Dish would not allow their installers to get on roofs. I discussed this with him and suggested he call his supervisor to get clearance to do this with my permission. He said they wouldn’t approve it no matter who he talked to and that it was a hard and fast rule that they could not get on a customer’s roof nor mount anything on the roof. He ended up mounting the antenna onto the fascia of the peak of a gable bump-out on my house. The way the ground drops away on the rear of the house he had to get at least 20’ or more up his ladder to do this. To get on my roof from where his truck was parked would have taken 10’ up the ladder and from there to simply walk to the antenna mast on a 6/12 pitch roof along the ridge. He could have mounted the antenna while simply standing on my roof – the mast wasn’t tall enough to require a ladder. I would have had a better installation of the antenna and he would have had a safer and easier installation of the weBoost antenna. Once the antenna was installed on the gable fascia, he used a mapping program on his smartphone to show the location of the nearest cell tower(s), and he then pointed the antenna in the general direction shown by his map. Frankly, since we’re talking about professional installation that is promised and part of this package, I expected him to use a field strength signal meter attached to the weBoost antenna to align it with the tower in the most precise way possible. That way would ensure the antenna was receiving the strongest signal possible for that mounting location. I asked the installer about this and he said they were not given field strength signal meters and they were expected to point the antenna in the direction of the tower shown on their phone’s mapping software. So, if the antenna on my home is receiving the strongest cell signal possible from the tower, it’s truly by accident. You can only boost the signal the antenna receives. In addition, there was a 3G tower and a 4G tower near each other. Since we don’t stream anything from home through the cell connection (we have WiFi for that), he recommended using the 3G signal since it was stronger than the 4G signal. I agreed, but at the same time I wondered how he could determine actual cell strength between the two without the proper equipment. Even if the 4G didn’t have as strong a signal as the 3G, wouldn’t the extra bandwidth of 4G figure into that equation? There are several variables involved when setting up a cell booster in your home. The vertical distance from the outside antenna to the inside transmitter has certain requirements and restrictions. The length of cable between the two has certain requirements and restrictions. The direction the transmitter is pointing also has certain requirements relative to the outside antenna etc. In other words, the several variables must be all accounted for while at the same time finding the best location in the home for the transmitter to provide the widest signal coverage for your home. Unfortunately, my installer had little, or no, experience installing weBoost equipment, or any other cell signal boosting equipment for that matter. He had no special equipment to help him achieve the best arrangement of the inside equipment for the best results, and I'm pretty certain he had no specialized training outside of satellite installations. This left trial and error with both of us discussing all these things while moving equipment around to try to achieve optimum signal and coverage. Experience counts for a lot when juggling multiple variables while trying to install cell signal boosting equipment for the best result. He spent a lot of hours at my place tirelessly working with me, but it was hopeless because neither of us had the real training, experience or specialized equipment to do the job in a professional manner – I’m not talking about running cable here or there or mounting things because my installer knew what he was doing in that area. He simply didn’t know what he was doing to get the optimum signal strength and coverage for my home. So, is my cell phone signal better in my home after the installation of weBoost? Yes, maybe…it is in certain parts of the house and not at all in others. Do I have the best signal strength hitting my antenna from the tower and the best signal strength in my home? I seriously doubt it. Could my inside equipment (not to mention my outside antenna) be rearranged by an experienced installer of cell signal booster equipment to achieve a better result for my household? No doubt. The following day I received a survey from OnTech about my installation experience. I outlined in that survey what I’ve written here in this review. Have I heard anything further from OnTech or anyone else more than a week later? No, I have not. I had a good installer – for cable equipment, but not for cell signal boosting equipment. In addition, Dish’s rules about staying off roofs has given me a substandard opportunity for the best signal strength from the nearest tower because my installer couldn't put the outside antenna in the best location. Further, manual aiming of the antenna cannot guarantee the best signal strength even where they ended up mounting the antenna. The present arrangement of the inside equipment is based on guess and finally settling on where it finally ended up since we were both worn out fooling with it for several hours. The bottom line is that weBoost has good equipment, but seriously professional installation is everything when it comes to getting the best signal strength and signal coverage for your home. In this expensive package, you’re paying for professional installation and you’re promised professional installation. In my case, I did not receive professional installation. I’m a little better off with weBoost than before, but not by much, and I’m convinced I could have a much better experience if I’d been given the professional installation promised.