Customer Ratings & Reviews

Not to happy with the freezer part, the glass shelf looks like it will fall in, can not utilize the door shelving to much…not alot of items can fit there..needs to be wider AND you can not fit a tall item in like frozen soup containers OR ice cream containers…it will not shut, where s the light ?

Being a Total Tech member it was a no brainer to check out Best Buy after our old refrigerator died. Luckly we found a Whirlpool top freezer that fit into our limited kitchen space. After checking out other retailers we determined Best Buy was our Best Buy. The no cost removal and delivery of our old and new refrigerator put us over the top. Unfortunately, the new fridge didn't come with an ice maker and limited supply made it even more difficult to find. Luckly, I found the right model for the fridge, and we are up and running after an easy installation. We were very satisfied with the great service that helped make our experience seamless. I'd recommend checking out Best Buy for all your appliance needs...

Saw installers tip the unit backwards in road on metal dolly to remove bottom packaging before installing. They removed the cardboard perforated cover from water line solenoid bracket on back of refrigerator and brought it into home and installed knowing that the solenoid bracket was completely crushed and tubing damaged. Went to inspect couple months after install because considering adding ice maker and this is what I found - ridiculous!

We replaced a 20 year old almost identical refrigerator that went bad with this model. However, we did not realize that Whirlpool has a large flaw in this newer model in that there is no seal for the bottom crisper drawers. Either they have given us the wrong bottom shelf which has no overlapping seal or they have given us the wrong drawers which again have no upper seal. Therefore, there is a 1" gap between the drawers & the shelf. So much for quality control!! Since this is our secondary refrigerator, we use the drawers to store beer instead of fruits & vegetables. Beer doesn't need humidity control.

The attached photo shows the poor construction on the underside of the freezer door. Basically a hole where they injected foam insulation with some of the insulation stuck to door frame. In addition this fridge is definitely noisier than any others I've owned. Much noisier than the 25 year old fridge it replaced. Otherwise it seems to work fine so far.

First dilevery was canceled because they said they couldn't get to the door because of the snow. Best buy made up for it. Fridge is great

Looks nice from outside, however noisy and not efficient to freeze and cool food well. No freezer lighting.

Making too much noise, vibrating or sounds from fan?

Conidering what the ori intention of this frog was for. I coukd have given it a 4 star. But our lives changed and our inhouse refrig broke . So here we are downgrading to this unit. It has a waterline but no kit to buy to connect. I wouod have to buy ice maker for 129.00 but ill go old school for now. Took forever to cool down to put anything in it. I lost all my food waiting.

It arrived with a big crack in the shelf. Other than that it works great.

I already had problems with the refrigerator. I had been lost lots of food due some defects that already was reported and fixed once Even though still not working properly as it was before. I am not happy with it

We have had a Kenmore refrigerator for 31 years, it started to leak into the fridge so we decided it was time to upgrade. Received the Whirlpool Fridge and we are a bit disappointed in the freezer, did not realize our ice cream would not fit in the door shelf - its fairly narrow and items fall out because it has a bar going across and not a solid, also only one shelf and you can not adjust it , all that space is wasted . No light in the freezer, Also the shelf connector in the freezer that holds the shelf up ,is coming out of the inside wall, I would of preferred the wire shelving over the glass for the freezer. The fridge is ok

Ok here's the deal.. I recently purchased a whirlpool fridge from bestbuy..I had to replace my old fridge which was 16 years old. It also was a whirlpool,it was great never any issues. The problem with the new one was on the fridge part it never went below 40 degrees and it was on the max setting and that had me really concerned, now granted I'm a 2 person family so there wasn't a lot of stuff in the unit. And of course I didn't read the reviews on the unit before the purchase and yes Best Buy was going to trade it out with brand new one! But the day before then new one was going to be delivered I canceled the order cause I read the reviews on it and there were a lot of complaints on the same issue I had which was not cold enough! So I went with a different brand! And also to add I wanted the swing of the doors to be switched and when the installers did this the fridge door would not seal correctly! What a headache it became so I had them switch it back and in that process the installer stripped some screws! So I had to ( as the customer) use my tools and got the stripped screw out my self!! Remember consumers these installers are contracted people and I'm not sure if they really know what they are doing so please beware ! Now I'm not knocking bestbuy for this but it's the product they are saling to us the consumers !!! So yes I'm not happy.. yes I will agree it was a great price but the overall quality sucks!!!!

Freezer has no light. Extremely loud. Just feels cheap overall. Doors feel like they don't seal, but I think they do. Freezer shelves "leak," i.e., they aren't flush with sides and back so things fall off. If I'd known this, I would not have ordered it. So it goes with ordering online, sight unseen. Even if I'd seen this in-store, not sure I would have recognized the flaws.

We’ve always had very good luck with whirlpool products, so when I was looking for a smaller capacity, no-frills garage refrigerator, I was happy to find this one. I would be satisfied with it if it weren’t for two things. First, the shelves are very flimsy. Second, it appears that the freezer door is supposed to be held shut tight with magnets. However, when we close the refrigerator door, the freezer door puffs out and the seal loosens up. We only realized this after the ice cream from the freezer was soft to the point of looking like it was melting, even though it is cold in the garage right now and exterior heat is not a factor. We turned up the freezer temp and now double check the doors to make sure they’re tight, but it’s too early to tell if the problem will be solved, especially when summer finally arrives. I purchased this appliance from the website without seeing it in person, so there’s the lesson learned. (The delivery and set up service, however, was outstanding.) My husband says it was semi-cheap, and it will do what we bought it to do.

Like the look of it and it's roomier than I thought. But I think the price ($818) I paid was too high for such a basic refrigerator. I seem to be having a bit of an issue with the temperature control so I will have to call to ask about that. Also, when it got dropped off I was very surprised they said they couldn't change which way the door opened. I thought that was automatically part of delivery setup. It took my son and I almost 2 hours to do the change because a lot of the screws would not come out. Overall I guess I like the fridge but I'm certainly not "thrilled" with it.

We purchased this as a "second" refrigerator to replace our garage Frigidaire that quit, more for utility and practicality than any special glitz or features. It is basic. Shelves, drawers, and door spaces are well designed and utilizable. We did not need an ice maker. Temperature controls are basic and not highly fine-tunable. There is lighting in the refrigerator compartment but not in the freezer compartment. Noise level is moderate. It's very suitable for a garage or basement fridge, or a main refrigerator if looking for a budget buy.

Freezer doesn’t not keep ice cream frozen, other items are fine, but ice cream is soft

It arrived and after plugging it in it froze up and fridge part would not get cold and freezer over froze ice all over. Called for repair the guy came out and of course took care of it. The seal on the door is still not right. Plus has not come back to finish the repair as told he had to order something to put on it to help seal the doors. Be nice to have it working properly and the seal on the door to actually fit properly.

Seems to be working ok now but the door doesn't shut well without making sure it closed. Seems like there should be more of a vacuum seal but we attached the hinges on the reverse side (it is a feature of this fridge to have hinges on either side) and we were told that while this is something the fridge CAN do, often it doesn't work as well when the hinges are on the opposite side? We were offered another fridge but told it would likely have the same problem so we're just dealing with it. We had an appliance person come out and heat up the rubber gasket around the outside of the door to hopefully create a better seal.