Customer Ratings & Reviews

I wish this range didn’t look as nice as it did because that is about the only thing it has going for it. I’m not sure if it was installed incorrectly or if it was manufactured incorrectly but the oven would not preheat. A sales associate with best buy scheduled an appointment for geek squad to come take a look at it just to find out that whirlpool needs to service their own appliances within the first year. Took almost a month of having it before we could actually use the oven. After waiting 4 months to get it because Best Buy has a serious issue with their online scheduling. Next time will definitely skip on the good looks and technology for something that is reliable.

Purchased 9/11/19 and delivered 10/30/20. Purchased as part of remodeling project. Appliances were set aside for periods of time, while kitchen was being worked on (Flooring, painting, cabinets, counters). After like the 3rd use, the grates discolored (gray/white, like charcoal when it burns). No cleaning products were used. Only used water and dish soap after I noticed the discoloration. This sat in the back of mind as the remodeling has consumed us over the last 3 to 4 months. I finally made it a point to call and inquire if this is normal. Whirlpool's solution was to purchase new ones due to them only offering a 30 day satisfaction from purchase date. My sister in-law purchased a Samsung range months before me and her grates still look great. She even cooks a lot more than I do and for lack of better words, is not gentle with her appliances. I'm disappointed in the quality of the grates, which make it look old and abused and even more disappointed in their solution. Why would I spend more money and risk it happening again

Very disappointed in this purchase. The touch screen that manages the oven temperature is highly sensitive and freezes often, requiring you to turn the electricity off at the breaker (basically, it's like restarting your computer every time the oven control freezes). The oven itself heats at about 25 degrees (F) too high and burns food when set to the proper temperature. The range top is great, but that is about the only component that works well. Unfortunately, these issues only became clear after the 15 day "warranty" period, and I'm stuck working through Whirlpool to try and get my brand new oven fixed. If you want an oven that's controlled by what feels like a 90s-era computer, this is your appliance.

This stove works great as a stove, but as a smart appliance it is severely lacking. I struggled for more than a week to even be able to log in to the Whirlpool app. They finally had to wipe out my account and have me start over. Once I could access the app, the stove wouldn't connect. I had to unplug it for a while and then it finally connected. Once connected, it kept glitching out and not staying connected to my router, so it still had no functioning smart capabilities. If the bugs get worked out I will upgrade my rating, but for now this is just a very expensive "normal" stove.

I wanted to love this range. From the get go, there is no lip to cover the edge of the counter on either side. I had to buy silicone covers. Tacky. The front burners are way too hot for simmering. It looks as though the front burner on the right has a simmer option but I can't find it. Also, at one point my oven just stopped working. The Whirlpool tech said it was because it had to be reset/rebooted. WHAT? So, I have to hit the circuit breaker or unplug it every time it goes out? Whirlpool are you out of your minds? The touch screen for the oven is very touchy. If you accidently hit it while the oven is on, it will turn off the oven. Again, WHAT? I think you need to do some tinkering with this one.

Gas slide in range looks great! Black on fingerprint resistant stainless. Biggest letdown/DANGER: front burner controls turn on with slightest bump. I've owned the range for a month and the burners have turned on 3 times with just inadvertent bumping of the front controls (my fridge is directly opposite the range) in a galley kitchen design. Whirlpool should put the controls ON TOP (there's plenty of room to do so!) Pros: cooktop burners sizes and BTU rating offer a good range in cooking heat from simmer to raging boil; center oval burner does fair job of heating the griddle (supplied). EZ lift grate gets the cleaning job with ease (burners lift off and allow full access to dirt) Oven with convection fan heats evenly and quickly. Buyer beware.... THIS Front control range can be dangerous.

The Wifi stopped working after 2 years. The entire circuit board went out at the 4 year mark, rendering the oven useless. Even with Best Buy's extended warranty, the circuit board is not covered.