Customer Ratings & Reviews

Noisy compressor, tried unplugging and plugged back in a couple of times...it would quiet down for a while but then the compressor would make an annoying whining sound...we did like the color (black) and the size of the fridge...we eventually had best buy pick it back up...they stood by there return policy 100%...we will get another fridge and it will come from Best Buy as they stand by there products.

The quality and the finish of the refrigerator is poor. Whirlpool is losing control of the quality of its products. Engine works with a loud noise, missing screw, noise to open and close the door.

Missing parts on my refrigerator. How do I go about getting my missing parts. Top cap on hinge bottom cap on door handle. My friend has a fridge identical to mine and she has no missing parts. Have not received my statement yet, just wondering if they credited me for the returned ice maker.

I purchased this item 9/12/22 and just recently 01/02/23 moved the refrigerator away from the wall and noticed all the damage on the back of the fridge. When it was first delivered I did notice a small scuff on the freezer door, but it wasn't extremely noticeable so I didn't mention it. I wish I had inspected the fridge before they left. I have attached pictures. They didn't set the feet right then used cardboard as shims. I found that out when I moved the fridge. Great items but INSPECT EVERY INCH before the delivery people leave.

I bought this after our 20nyear old fridge started going bad. It's bigger than the old one which was nice because we have 3 people living here. Anyway, quick pros and cons Pros. 1. Large fridge. 2. Decent shelving. You can fit gallons of milk in the door if you need to as well as the middle and top shelf. 3. Cheese drawer slides left and right. Neat. 4. LED lighting. 5. Large freezer. Cons 1. The temperature control is kind of bad. We've had the fridge for a bit now and at full max cooling the freezer is at exactly 0F and the fridge is exactly 40F. That's not very promising. I would've considered that okay for the default setting (it's a little touch panel with 5 settings, 3 recommended), but at maximum? I'm not entirely sure what to do about it. We don't have a space to put our food in order to do a refund, replacement, or an exchange. We intentionally bought a top freezer refrigerator because one would assume that they would've figured that out by now, given how old the design is. I will likely reach out to best buy for an exchange on my purchase for something a little better, but I'm disappointed in Whirlpool. This is the same fridge design your great grandparents used. How did it manage to get worse? Anyway, 2 stars from me. Nice looking fridge with good space, decent customization, and some fun little features. Minus 3 stars because my food might rot if it gets too warm in the kitchen. Fridges are a pain to replace and install.

The only reason we purchased this fridge was because it had the largest freezer. This is a secondary refrigerator for us in the basement. So far the fridge has been fine. I did have to turn up the freezer temperature control as the normal setting wasn't cold enough (soft ice cream). There is no light in the freezer (disappointing). Nice LED light in the fridge. Also nice sliding drawer in the fridge. Product quality from the warehouse is disappointing. We received two damaged refrigerators (see pictures). So we had them returned. From the time we purchased the first refrigerator to the time we received a non-damaged refrigerator (fridge #3), it was a month later. Best Buy's delivery took a week each time we received a damaged one. One of the delivery people from Best Buy had no idea what they were doing. They hit our landscaping in our driveway. Couldn't figure out how to transport the fridge down to the basement with their straps.

I am kind of disappointed with this refrigerator, I had to replace my 20 year old fridge just for the energy efficiency, I got my first new refrigerator and the seals were all messed up on the doors and then I got another new one (same kind.) The fridge is made much cheaper than my old one and it develops a row of ice on along the top of the top shelf in the freezer door. We clean it off about every 2 to 3 days, I don't think it's suppose to do that but I don't want to hassle with getting another new one, it's a pain having to put all your food in coolers and transferring it from the old to the new one. I guess this one will keep the food cold and or frozen, that's all I wanted.

Do not buy the monochromatic stainless steel if you have or ever want to have children, a roommate, a spouse, house-guests, or a pet. Smudges appeared during the installation and try as I might, they just will not come off. The delivery and installation was terrible and either due to the shoddy construction and parts or inattention to details, my floor was left littered with broken plastic pieces and the fridge itself was scratched, chipped, with punctured rubber in places. Best Buy is thankfully replacing it but overall not a great experience. While waiting on the replacement, the temperature has been highly variable (up to 17 degrees difference upon opening it) and I ended up turning it down after over the contents froze. The layout and size are both fantastic and it is easy to adjust the shelves to fit your needs. Is it an improvement on the 30 year old fridge I just replaced? Yes. Would I buy it again? Likely yes, as the options for this space were very limited.

The fridge works wonderfully in the winter time. The temps were in the high 30s even during the colder days when our heat was running almost constantly. However, once summer hit, the fridge seems to have a very difficult time keeping pace with the summer heat. We keep our house at 77F on the thermostat with central air and this fridge keeps our food nice and mild and around 42-45F. I am in the midst of seeking help from Whirlpool, but I don't have a lot of confidence that anything is going to get done because I've seen other individuals with the same problem. Unfortunately, I didn't see the problem because I bought my unit in the autumn when the house is at 70F (with the heat on). So let's do an expanded pros and cons list: Pros 1. Sleek, black finish and optional badge makes the fridge look good. 2. 20.5 cubic feet is more than enough for most small families. We have 3 people living here and there is plenty of space all around. 3. The shelving is relatively customizable and the glass shelves are a nice touch. 4. For what it's worth, the freezer keeps temps perfectly. Cons 1. The inside of the fridge registers at 42F and the doors register at 45-50F at almost all times on its highest setting. That is not even remotely cold enough. If I could go back and do it again, I would absolutely have chosen another fridge. If you risk it and get one that doesn't have these problems (or you live in a colder climate, or you keep your AC absurdly cold), then you should have a good experience. However, energy.gov recommends summertime thermostats set at 77-78F to minimize energy use while still being comfortable, and at those temps, this fridge can't handle the task. Do yourself a favor and don't take the risk unless you can mitigate it by keeping your house cooler.

This is so cheaply made when compared to the Whirlpool we replaced. No freezer light, not stainless but stainless finish, thin door thickness, shelves aren’t as deep, freezer door seal is very weak, no metal or glass at all. A definite step down for Whirlpool.

This refrigerator was delivered on 2/15/17. It replaced my 33 year old General Electric which was still working. I decide to replace it when the compressor began making a humming noise. My new whirlpool is uncomfortably loud. It makes a weeeeee sound together with a motor noise that I can hear from 35 feet away. When I read the reviews I noticed that people complained about the sound but I never imagined that it was actually that loud. My old GE had insulation around the compressor and made no noise. The whirlpool has no insulation at all. I have no complaints about the temperature in either the freezer or the refrigerator. Were it not for the noise, I would give it 4 stars

Fridg is not square. Doors are not level pre installed at factory. Interior plastic very cheap. Crisper drawers do not seal as they should. Lunch meat drawer is to flimsy. Kick plate on front is very thin. One end falls off when removed to level. Lacks quality you should expect from Whirlpool.

This was one of my worst purchase experiences ever. Took 5 appts (and 4 visits, since they cancelled one) over a 3 week span to get a working refrigerator and installation correct, which was a fiasco until the A-team and Manager ride along came. They did a great job, but the shelf in the freezer, which is supposed to be adjustable, cannot be moved into the higher slot and falls if you do so. This is a product defect, not related to installation. This was an emergency purchase to replace fridge that fried during power surge and is really just a newer model of the same one I had; therefore, I have something to compare it to (same shelf in freezer worked fine in higher position in old fridge). The plastic for the door cubbies and drawers is much cheaper/thinner. I saved the cubbies from my old fridge, which are white instead of clear and are sturdier. They fit, so might be using them instead or at least have them if these crack. I also miss the adjustable 2 tier top shelf-the top shelf in this one is just one piece. Lose some space in the middle of the top shelf, since the control panel is no longer just in the front, but runs all the way to the back of the fridge where the LED lights are housed (used to just have the bulbs in the front). Liquids don't stay as cold. That said, it is a very pretty fridge.

Purchased this unit for a rental. When Tenant moved out I realized that the part to hold the small movable drawer was never installed so it won’t slide into anything. Also the small drawer on right doesn’t seem to fit correctly in the sliders so you have to pull hard to get it in and out. Would love Best Buy to reach out to me.

This is the worst refrigerator I have ever owned I bought a Whirlpool because we owned 1 prior to this one and it lasted like 30 something years this one here is so loud you can't even hear yourself think thank God for the great customer service at Best Buy because they kept returning it and returning it and returning it until we got one we can actually live with it's still loud but at least it's not piercing do not buy this product

We bought a while ago for a new construction home and didn’t take out of the packaging for several months. Unfortunately it was all scuffed and scratched up after opening. The freezer keeps creating a solid sheet of ice that all of our food sticks to. We’ve made sure the temp isn’t too low, no vents are blocked and that the door is staying kept shut but it keeps happening.

We are using this fridge for overflow in our garage. We wanted something simple and spacious. While it is both of those things, we have had trouble with the freezer ever since we bought it. It does not keep things frozen, particularly ice cream. At first we thought it was just when we put anything in the door, but then it started happening in the main part too. We thought this fridge was a great find because of the price and spaciousness, but if the freezer doesn’t work, it’s really not very helpful.

Feels ‘cheap.’ No light in the freezer. Although it got cold very quickly

The refrigerator couldn't be delivered on time. I was away on vacation & couldn't respond immediately. When I did, I was totally confused by multiple messages, texts & phone call. The first customer service person I spoke with was very difficult to understand due to her heavy accent & loud background noise. I just finished another call to customer service. This time I received very good assistance.

Bought for our garage specifically told operators why we needed this and he suggested this one…well these don’t stay cold in the winter..are you kidding me..I’ve heard others talk about these we told the sales guy on phone we wanted one that DID NOT DO THIS ! We bought it in summer so boom to late to return..THIS SHOULD BE NOTED WHEN YOU BUY! I will say it’s nice for price ( even though they’re all over priced) if it was cold year long it would get a 5 star..DONT YOU EXPECT IT TO BE COLD ALL YEAR?